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Ratings Rating
Full Rating Profile
  • Rating 6.83/10 825 reviews

    6.83 / 100
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    The Watchery is not a merchant member
    The Watchery does NOT participate at ResellerRatings to monitor feedback and resolve your issues. Are you this merchant? Learn more about the Merchant Member Program!
  • The Watchery contact information

    • Address: 123 Prospect Ave
    • Contact: info@thewatchery.com
    • Phone: 866-843-9282
    • Customer Support: 866-843-9262
    • Business Hours: Monday - Thursday: 9:00am - 6:00pm EST Friday: 9:00am - 1:00pm EST Saturday - Sunday: Closed
    • Fax: 718-504-4686

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review profile

    Product & services pricing Rating 3.33/10 3.33/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

All 826 Customer Reviews

Rating 2/10
1/5
modified review posted

"I bought a nice watch from these clowns only to find that it had broken chronograph buttons, a calendar dial that lost a day every week and the time was fast. In other words, the watch was garbage.
I took it to a dealer who said at the price they sold it to me for, it had to be a factory second. The customer service was horrendous, they told me that I had to send it back to the manufacturer, as they told me they were not responsible for this. Question is, why would you buy from a company that sells second hand watches off as new ones and then dodges its responsibility as a merchant? Stay clear of these con artists.
"

modified review This review was modified by steveplayford on March 18 2014 12:05:19 PM



Rating 2/10
1/5
modified review posted

"I am writing this review to warn anyone about purchasing anything from thewatchery.com. I purchased a watch for Christmas and it came scratched and used for all I know. I tried to exchange it for one that was new as advertised and they would not exchange it because I did not call them within 5 days of receiving the product. I think this is ridiculous, especially during the Christmas season. The box wasn't damaged when it arrived and I did not take the time to look the watch over in detail because I did not assume I was receiving a defective product. I called them as soon as I was made aware of the scratch (from the person I gave it to as a gift), but by then it was past the 5 days and they would not exchange it. Their website states that they have satisfaction guaranteed, but this is a facade. I do not recommend anyone using them. They could scam you as well. If I could give no stars on this review then I would, but the lowest score was 1 star so that's what they get from me. They are not to be trusted as a seller."

modified review This review was modified by Kimwalker24 on January 09 2014 02:46:14 PM

Rating 2/10
1/5
modified review posted

"Returned watch and was never credited. They are a scam."

modified review This review was modified by itssocoldintheD on January 03 2014 04:22:45 PM

Rating 2/10
1/5
modified review posted

"Bad customer service they give you time that they will respond in 48hours but never get back to you and their call in customer service timing a ridiculous for west coast ppl. Just big claims on website but they do not fulfill their commitment. Complain number is mentioned below in order number which they never responded to."

modified review This review was modified by rocker12131415 on October 24 2013 03:38:11 PM

Rating 8/10
4/5
modified review posted

"This is my second order from your company. The first order was a graduation gift for my godson. The watch stopped working after has 3rd time wearing it. He had it repaired himself.
This most recent order has not been given to the recipient yet. I will let you know how satisfied he will be. Nonetheless, the order did in fact arrive on time. Thank you - Gloria
"


Rating 10/10
5/5
modified review posted

"The order process was quick, the shipment was quick, and the product was superb! THUMBS UP from me."


Rating 10/10
5/5
modified review posted

"I ordered a Seiko watch, on-line, and it shipped and arrived well within the expected time. It was a brand new watch and I really liked it. However, I had to return it because the watch dial was much too big. A few days after I mailed it back, my account was refunded the full cost of the watch, without further comment. Everything went smoothly and efficiently and I would purchase from The Watchery again."


Rating 10/10
5/5
modified review posted

"very nice watch. fast shipping"


Rating 10/10
5/5
modified review posted

"Price was good, online sale was quick and easy, delivery was timely."


Rating 10/10
5/5
modified review posted

"I was very impressed with quick shipment and the product was excellent."


Rating 6/10
3/5
modified review posted

"Ordered a watch (don't have the number here). The face was to big, controls on the opposite side, and the band did not fit my wrist. It was to small.

Sent it back at a cost of over $8.00 dollars USPS and I have not received credit yet, as of today - 6/10/13.
"


Rating 10/10
5/5
modified review posted

"This is the second watch I've purchased from The Watchery. The watch is gorgeous. Price was way below retail.Delivery was prompt. I'm addicted to this site!"


Rating 10/10
5/5
modified review posted

"
I was very impressed with the order on the site for the first time.
I live in Thailand. And I never order goods via foreign websites. I started to order from the site for the first time because a friend of mine to travel to work in Las Vegas. I have a delivery to his residence. But the problem is that my friend stayed in a hotel in Las Vegas is only a week. But the problem is that my friends are staying at a hotel in Las Vegas only to the 4th of May,He was scheduled to move out of the hotel on the 4th May to go to Thailand. I asked and talked to the staff of the site through the Live Chat. I can ask and talk to your website via Live Chat because I can’t ensure that my friend will be received timely. I choose to pay extra shipping fee $ 25 for express for overnight shipping. Web Staff provide information about my order is sent by overnight. I order and make payment and shipping on 30 May and then wait Tracking No. I chat via Live Chat to the Staff many times. I don’t understand why the shipping or delivery delayed than expected too. I notice that the employee express it only takes one business day. I waited several days Tracking No. would be sent to my mail. I wait about four days until Tracking. Number. was sent to my mail. I'm really happy and asked further with the web staff to ensure goods will arrived at the Las Vegas timely. Web staff provide information to me very well. She explained that the reason for the order was delivered late because I purchase products and transfer after 2 p.m.. Finally, I check the parcel status. Received timely at 9:30 am .I'm so glad even now I have not received watches from my friends. I look forward to seeing my new watch soon. If the clock has been out beautifully. And real good quality. I will order another watch from here next time. Finally, I would say that I am impressed with the information of the web staff via Live chat.It makes me feel like an order from abroad not as hard as expected. If my friends and want to buy watches from overseas. I would recommend ordering through this website.
"


Rating 10/10
5/5
modified review posted

"Well packaged; quick delivery"


Rating 10/10
5/5
modified review posted

"was exactly what I wanted and delivered very quickly"



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