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"Everything about these people is fantastic. I am not kidding, the customer service, the pricing, the web pages--everything. It's a place I would be happy to work at even. Hell, I'd marry it if I could! It would be easy to tell you what they don't have in restaurant gear than to list the gazillion items they do--and the time I wasn't happy with a product, they made it right CHEERFULLY, TIMELY, and QUICKLY. "
"Great customer service, fast shipping, low prices and quality items! WEBstaurant has it all."
"I found the WEBstaurant Store while looking for a cheap bulk source for molasses, but was pleasantly surprised to find much more. This is now my go-to source for many of my spices and dry goods, which come at a great price with combined shipping. I'm a new fan of buying in bulk!"
"I bought 2 stoves with this company. All was OK until the delivery, I was charged $ 45.00 extra for a liftgate truck that was never used, with no other option My worker used our own forklift to remove the items from the truck. When I wrote and explained what the truth was; they were not helpfull no willing to remove the unnecessary charges. I will contact the better business bureau. I will never ever use them and I strongly do not reccomend them."
"I was asked by our sales director to pick up 12 more 23 gallon wall hugger trash cans. I started with my main suppliers, then the local big box store. The suppliers were a great deal cheaper than the retail option but when I went online with Webstaurant.com, I found exactly what I was looking for much cheaper than both. For less money ($30) AND including shipping fees I was able to order the original 12 23 gal huggers, plus four 44 gal cans for my kitchen. "
"Thank you for providing such a good customer experience! These chafer stands are amazing! Heavy, sleek, and quite functional, they certainly upgraded my tablescape! I ordered 4, and will order the half-size stands now that I've seen the excellent quality of this product. The shipping was quite prompt; I ordered on Saturday afternoon (warehouse was closed), and by noon the following Monday I'd received a ship confirmation. Thank you for making my job easier!"
"30% restocking fee.. Will not be ordering again from them . "
""The WEBstaurant Store" answered my questions on shipping to Canada. They had the best product at the best price. The 3-1/2 hp blender got to me in 24 hrs. and was tracked all the way. The shipping was not over priced either. I've already recommended "The WEBstaurant Store" to other Canadians."
"The WEBstaurant Store is a nice find indeed. They have every day items, as well as hard to find items like the Vietnamese Coffee filter I was looking for - all a a great price.I have ordered twice from the store so far and both times my order came ahead of schedule and packaged very well.I highly recommend the WEBstaurant Store to all, not just professionals or businesses, but everyday people just like me. They have just about everything you need and then some.Cheers and Vidimo Se!"
"Excellent site. I wish I had learned of them years ago. Love their extensive products list and that they sell to home kitchens, not just restaurants/institutions. Highly recommended."
"I am thoroughly impressed and continue to be so with webrestaurant.com's selection, quality of merchandise and low prices. I have made several purchases to date and all have been sent in an expedient manner, well packed and without any breakage or substitutions. I highly recommend webrestaurant.com to any wholesaler, retailer foodservice provider or even enthusiastic home bakers or cooks as they provide a range of quantities, small, large and bulk, in many of their product categories."
"I bought a soup kettle and insert from webstaurant.com and the insert became stuck in the base. I contacted them for help and they told me to contact the manufacturer (Nemco), who then told me they couldn't help and that I would have to go back to webstaurant, who then...you guessed it, sent me back to Nemco. Complete run around and no problem solved, and they won't take the product back unless it has never been opened (and even then they would require a 30% restocking fee). Needless to say, I'll not ever purchase another item from them."
"They want to charge 10 - 20% return fee even when a item is unopened and returned within 10 days! This is unacceptable and terrible service. Dispute with your credit card company and they will give you 100% refund but what a waste of time! My company www.drvita.com provides 100% refund and guarantee even if you opened and consumed vitamin/food products and it cannot be resold.Wayne GorsekFounder & CEOhttp://www.drvita.com"
"Disappointed by their lack of clear stocking status. Ordered a bunch of stuff only to find that some of it was back-ordered. Customer service said 4-6 weeks, but now we're at 8 and counting with no firm updates available from customer care. I can't imagine depending on them for a business, so I'm glad my first orders with them were for a personal project.Prices are low low -- very competitive. Shipping isn't at all subsidized, so expect higher shipping rates than at other merchants. Kind of eats into the low prices, but they're still a great deal -- if you can handle the uncertainty."
"Couldn't be happier with customer service!I had some questions about a product on my order and Alison Glick was one of the most attentive and thorough of any customer service representative I have ever dealt with. Hers was an in-depth approach to do her best to answer my questions, and she went the extra mile to see that I was happy with my order. I have plans for this supplier, and they're all good. :-))"
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