1/5

posted Dec-21-2007

"I wrote a disappointing review of the Twistergroup in December because the tracking info indicated that I would not receive my package until 2 days after Christmas. I ordered my item on 12-18-07, which I thought was adequte time to send the item since I had paid the additional fees for expideted service. Low and Behold, I received my package on 12-24-07 at 6:30 in the evening (6 days after my order). Unfortunately I had already gone to a local store for the same item not knowing that I would have to wait until Santa arrived late on Christmas Eve to receive my order from Twister.
Because I received my order prior to Christmas I have received 3 request from Twister to amend my comments, one was threatening. So, I am amending my comments to advise anyone using Twistergroup to make sure they allow a minimum of 10 days to receive their order. If you need it sooner, I recommend another outlet. Am I happy about what I received from Twister? The order came fine, no damage, but since I had to make the same purchase from a local store, I ended up returning it. I buy online to avoid the crowds and I ended up with 2 experiences during a very crowded season anyway. "

This review was modified by cathyskeen on January 02 2008 07:49:17 AM

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1/5

posted Oct-12-2007

"Twister Group shipped me broken radio, when i called they threated me. I have never had those kind of rude shopping experience in my all life.

They area really very very unprofessional and horrified people.
I surprised how can they still survived in this competitive online industry.

Good luck for the good experience buyer, but you may be the most miserable person when you find some broken items or when you try to return your purchase.



Absolutely Horrible. The most arrogant and spiteful customer service I have ever experienced

Alex
"

This review was modified by ashishtank on October 12 2007 12:53:45 AM

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1/5

posted Oct-05-2007

"I am absolutely APPALLED at the way I was treated by their so-called "customer service". When I inquired about the length of time it is taking to get my order, I was met with sarcasm and a foul attitude. My question was not meant to anger or demean anyone; it was just a curiosity. At that point, I was completely surprised and taken aback, not quite sure I had heard the gentleman (and I use that term loosely!!!!) correctly. Not only did he make it clear to me that it was not his problem, but when I asked for a supervisor, HE HUNG UP ON ME!!!!! Upon my call back, I DEMANDED to speak with his supervisor, and he informed me that he had none (the only employee?? yeah right!), and then threatened to hang up on me again!!! In my opinion, the order could be absolutely perfect, and that would STILL not convince me to do business with this company again. Their customer service is severely lacking, flawed, and for all intensive purposes....non-existent.

I WISH I HAD READ THE REVIEWS FOR THIS COMPANY BEFORE MAKING MY PURCHASE!! THESE PEOPLE ARE RUDE & HAVE VERY SHADY BUSINESS PRACTICES!!!!"

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1/5

posted Jul-02-2007

"This company is a rip off. I bought a speco camera that from them that was advertised as a reverse image model. The one they sent me was not a reverse image model. I wrote them 3 times asking if I could return the item for exchange for the correct one. I thought they would allow an exchange especially since the camera I recieved was not opened. They were not sympathetic toward the issue and flat refused to allow me to exchange the unit. they claimed sine the 30 day return window had lapsed they would not accept the return. Further they cklaimed that what they advertise is not what they go by but the part #. I am attaching their response to this complaintWe guarantee the model number, not the product description. We are trying to
be accurate but it is not 100% guaranteed.

If you didn't receive 628M we would accommodate replacement within 30 days.

Sincerely,
The Twister Group


-----Original Message-----
From: Joe Jones [mailto:no1boatguy@hotmail.com]
Sent: Saturday, June 30, 2007 11:23 PM
To: sales@thetwistergroup.com
Subject: RE: Your The Twister Group Order Request #137377 Has Been Received

Hello

I did recieve a 628M which does not have reverse image. So why does your
invooice show that it has reverse image?
Why are you not letting me merely ship the camera back and exchange it for
the one I ordered. It sure appears to me you shipped me the wrong camera.
The unit has not been opened so it should not hurt you in any way to allow
an exchange?

"

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1/5

posted Dec-19-2006

"I purchased a bluetooth headset from Twister. The headset came in several colors (ranging from Black to Hot Pink). The image on the site was black and was what I wanted. Twister sent me a hot pink headset. When I questioned them, they said that the black headset was a manufacturers image and that the color was not stipulated.

I am sending the device back to Twister and they will only refund me the price of the device (and not reimburse the shipping charge). I also have to pay for the shipping to send the device back! I would also like to point out that Twister DID NOT indicate that the color of the device could be any that the manufacturer offered.

This is deceptive trade practices at it's best! I will never shop Twister again!

12-26-06

When Twister realized I posted a negative review, they sent me an email which stated "Since we found
negative publisity posted by you on our company we will be accepting your
return exactly as our return policy is stated:". When I replied that that they were a joke and that I could contiunue posting negative reviews, Twister wrote a trhreatening email as follows:

"Please do not ship the return. It will be refused. It is stated in our
policy that we reserve the right to refuse a return.

Furthermore, since you agreed to our Terms and Conditions by placing this
order, and now you are denying your agreement, we will consider you as a
fraudulent buyer and distribute this information to all blacklists and
negative databases shared by many online stores.

Further steps will be also taken."

I rest my case

"

This review was modified by zman1964 on December 26 2006 06:41:39 AM

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1/5

posted Oct-24-2008

"I ordered a couple items from this online retailer and paid for expedited shipping. We were told the items were shipped with the expedited shipping. Fedex had a delay in shipping and whe I requested a refund The Twister Group they told me I couldn't get a refund and even went as far as to threaten me if I would attempt totry and get my money back.

As it turns out, they didn't even ship it expedited as I requested and paid for.

This company lie and uses threats to intimidate.

They run this business out of a small run down house in Illinois and drop ship from other places.

Beware of this seller, you won't get what you pay for, and when you complain you will get threats of runining your credit if you attempt to get a refund.

Since I ahve made this complaint, this company has posted my personal order information and contact information on a public site. This company has no privacy policy and posts it's customers peronsal information publically when they complain. BEWARE! Caveat Emptor!"

This review was modified by leonardmack on November 03 2008 11:46:01 AM

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1/5

posted Aug-13-2009

"The item was cheap and shipped fast. However, it was the wrong item (possibly my fault, but the older generation and newer generation DuraFon handsets had the same picture and price).

I tried to return it. I even said that I would pay for ALL shipping and the 20% restocking fee. But they did not give me a RMA. I asked AMEX to help me with the return. Twister threatened me. Suggested that they would not take the item back, that its condition was compromised and told me to offer it on line for sale. They then suggested that if involved AMEX, the restocking fee would be raised to 50%, with a $35 and issue a claim against me."

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1/5

posted Apr-29-2008

"We ordered a HD Mate Scaler. We received a GoldLantern G-Lite FreeBoard. They had some lame excuse about sending the HD mate scaler to Korea by accident and were not able to contact the receiver. So, I returned the Lantern, asked for a refund because they would not send the correct item within the time range I needed it. Today I am still waiting for my refund."

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1/5

posted Jan-29-2008

"When the I tried to return the UNOPENED bags I bought from them, they quite rudely told me that if I didn't want the merchandise, I shouldn't have ordered it in the first place. Furthermore, when I commented on their lack of customer service, they proceeded to tell me that they'd show me what poor customer service really is by refusing to accept my return. It's almost funny how juvenile their behavior is. How can people like this actually stay in business?!?!

NEVER BUY FROM THEM!!"

This review was modified by donutninja on January 29 2008 11:12:55 PM

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1/5

posted Dec-16-2008

"so, these guys threaten their customers (which is why i am not including the order number here). but this is a quote from an email received by their customer service:

'Please note that if we find any negative publicity we'll have to add your
information to fraudulent databases'

You figure if you want to do business with these people.

And this is what followed: 'We just added all your information to a couple of databases shared by many
merchants as potentially fraudulent buyer.

Hopefully they'll figure if they want to process your order after these
posts.'"

This review was modified by foufange on December 16 2008 06:42:22 PM

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