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Ratings & Trust

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Full Rating Profile
  • The Tube Store
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.00/10 5.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

6 Customer Reviews

Rating 10/10
5/5
modified review posted

"I only within the last 3 weeks I think have been re tubing my Marshall amplifier. I found The Tube Store on the internet and called them first. They were very nice to me on the phone and then I ordered. Being totally new and green to buying Tubes I went with the "Buy by Amp option". I prepared myself thoroughly for what I had to do. Apparently one of the tubes was bad and they told me that on the phone. Immediately they told me how to return them and how the refund procedure works. There was quite a bit more emails and verbal communication after that. Ultimately because of their fantastic customer service. Because they wanted my business. The shipping from them is 2 to 3 days from time of order all the way from Canada to Florida in the USA by Fedex. I mean is there a better shipping method? The consistency in how they fulfill orders is fantastic. I continued to buy more tubes from them experimenting with my preamp on my amp. I spent quite a bit of money. I just received my last order from them today for 1 tube . 1 Gold Lion 12AX7 which I asked for a higher gain tube. I was contacted before they just sent out that tube and told that they would have to match the plates so they could determine the gain and it would be 5 dollars extra. This was handled Professionally and I have the tube in my amp right now. It is just a fantastic sounding 12AX7. I spent 50 dollars for this one tube and The Tube Store made this happen for me. I again received my order this time in 2 days. When a company is just this good seriously i think a customer owes it to that company to give them a review. You wont find this kind of Professionalism and Customer Service Everywhere. I now know that in the future if I ever need to buy tubes again I know where to go. Thank you so much for making me so happy. "

modified review This review was modified by NetManxXx on May 21 2015 01:15:51 PM


Rating 2/10
1/5
modified review posted

"I have used them before in the past, and was satisfied. On this most recent purchase, I paid for 2 day shipping so I would have the product for the weekend. That did not happen, and they want to blame that on their switch to FedEx from UPS. No offer to make it right, either."


Rating 10/10
5/5
modified review posted

"thetubestore descriptions are very helpful and honest with a great selection.
ordered some tubes on saturday, they shipped on monday, received them on thurs.
they were well packaged with foam "popcorn". no duds/microphonic.

very happy and will be using them again.
"


Rating 2/10
1/5
modified review posted

"DO NOT ORDER FROM THIS WEBSITE. THEY ARE RUDE AND UNPROFESSIONAL. THE PERSON WHO CLAIMED HE WAS THE MANAGER (WHEN I ASKED TO SPEAK TO ONE) WAS NOT ONLY RUDE, HE (RITCHIE LEE) WAS MUMBLING AND THEN HUNG UP ON ME 3 TIMES. HE CLAIMED HE EMAILED ME AND I WASN'T 'UNDERSTANDING' HIM. SOME HORRIBLE RETURN POLICY!!!! UNLESS YOU WANT TO BE RIPPED OFF AND PAY A 15% RESTOCKING FEE, DON'T SHOP HERE.!!!!!!"

modified review This review was modified by donnab16 on March 15 2010 10:57:34 AM

Rating 10/10
5/5
modified review posted

"First of all, I called The Tube Store to get their opinion on what replacement tubes I should get to match my style of music, death metal/grindcore. The tubes they recommended were a great match. I went ahead and ordered 4 Electro-Harmonix 6CA7 for my power tubes and 3 Electro-Harmonix 12AX7 for my pre amp tubes for my Carvin X100B. The tubes put out a cleaner and more accurate distortion and I love their low end compared to the Sovtecs I had before. I did have one of the preamp tubes go out, so they sent me a replacement free of charge without haveing to return the dead tube.

I would highly recommend. Great customer service and great prices.
"

modified review This review was modified by loc_nar on July 14 2007 02:20:18 PM

Mental_Myopia's Avatar
Montana, USA
Rating 10/10
5/5
modified review posted
ResellerRatings.com TOP REVIEWER!

"The Tube Store has the best customer service ever, as well as an excellent selection of vacuum tubes and accessories! They did an excellent job in helping me pick out the right products for my needs; and actually suggested a less-expensive product than I was considering, since my amplifier didn't need the expensive product. Shipping was fast, with the tubes all packed safely and securely. I have yet to test out all of the tubes, but trust that they're all wonderful since The Tube Store tests every tube that they ship out. I highly recommend this retailer, and look forward to doing more business with them in the future!
"


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