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  • The Towel Depot
    • Address: 470 Hollenbeck St
    • Contact: helpdesk@thetoweldepot.com
    • Phone: 8005850314
    • Customer Support: 8005850134
    • Business Hours: 9am - 6pm EST
    • Fax: 8662600763

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 5.00/10 5.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 5.00/10 5.00/10
    Return/Replacement policy: Rating 5.00/10 5.00/10

16 Customer Reviews

Rating 10/10
5/5
2015-07-11

"I bought economy hand towels to use as a sweat towel while exercising on a treadmill or exercise bicycle. They are perfect for that purpose. They are not real plush, but I would not expect that at this price point. They absorb well, though, and are the perfect size for wiping off sweat while exercising. They would also work well as a cheap hand or dish towel. They are priced lower than what you would spend at Wal-Mart for something comparable. They come as a set packaged in plastic. You should wash them and use some fabric softener before use as they are quite stiff initially. My order was processed and shipped very quickly. I am very satisfied."



Rating 2/10
1/5
2015-07-09

"I am very dissatisfied with this company. My order was placed on June 19, 2015 for 5 dozen Egyptian cotton white sack towels, non-rush order. According to company policy, non-rush orders ship within 3-5 days. My credit card was charged on June 22, 2015. I waited two weeks with no notification of shipping before emailing the company, on July 2. I received an email 24 hours later, letting me know that this order had already shipped. I requested tracking information. No response. I called the phone # listed, was directed to leave a message and I would be contacted. Again, no response. I e-mailed again on July 8, asking for shipping information, suggesting that maybe I should cancel my order. There was a response within 30 minutes, notifying me that they were cancelling my order because UPS had mislabeled it and it was apparently lost. Another email, within minutes apologizing for the delay in shipping and wondering how they could earn my business, and another with "refund confirmation". So far, no refund, no towels, no satisfaction. I wish I had read the reviews closely before I placed my order with this company."

This review was modified by hjellep on July 09 2015 09:20:42 AM

Rating 10/10
5/5
2014-12-24

"I order luxury spa towels and salon towels for our spa . I am very pleased with my towels and very impress with fast customer service , I was short 2 pcs and towel depot customer service actually fixed my issue in and shipped me the right amount with in 24hrs, I am impress and excited to find some one who cares.
"

This review was modified by Sarasmith33 on December 24 2014 12:31:15 PM

Rating 10/10
5/5
2014-11-08

"ordered beach towels & hand towels - got them delivered in few days, fast shipping and also great selection of products."


No Avatar
The Towel Depot User

Rating 2/10
1/5
2014-09-09

"Worst experience with a company EVER. It took well over 3 weeks for them to ship the product and give you no information on when they are shipping. They have caller ID and purposely won't answer your phone calls. They would not answer me for 2 days and only after I wrote to the BBB did they answer me (and use my name without me saying it). On top of it, I ordered bleach resistant towels, and they are all bleaching out. I have called for a week straight and when someone finally answered me, they said they would have to check with management on what they can do, and then never called me back. This company is a scam. Please don't order from them, you will only waste your money."


Rating 2/10
1/5
2014-08-22

"Don't ever trust the company. The product I ordered was very cheap and they refuse to even exchange the product. The customer service is not worth talking to as they refuse to listen to my complain. The towel quality was bad in appearance therefore just to be sure I washed six of them and they all tore. Because of that six they say they cannot exchange 120 towels. As they could not resell them. I cant believe he want to resell them to other unfortunate customers. "

This review was modified by B_Image on August 22 2014 12:43:09 PM

Rating 2/10
1/5
2014-05-17

"Ordered 5 Dozen towels from them on 4/27/14
Standard shipping
Money withdrawn from my account on 4/30/14
No shipping notification received.
Called 5/7/14 - Was told the order should arrive by the next day (5/8/14) Called 5/12/14 - Towels still have not arrived, called and requested tracking number, was told their system was down and they would call me back with one
Called 5/16/14 - No call back yet, still no towels, called again, no answer. It has been 3 weeks and I still haven't received the towels or even a tracking number."

This review was modified by Chayonga on May 17 2014 08:37:07 PM

Rating 10/10
5/5
2013-12-11

"Very good and sincere people - its always a pleasure working with family owned business who treat every customer as their family . I have no complaint except I just wanted to praise Towel Depot.

Thank you so much."


Rating 6/10
3/5
2012-08-31

"It took a month for this shipment to be delivered. But the top guy called and took care of the problem. Having said that, the product - flour sack towels - is very good, a real value for the money. But if you order, be sure to follow up as soon as your promised delivery date has passed to keep the shipping guys on their toes.

"

This review was modified by iwantmymoneybacknow on September 10 2012 03:20:50 PM

Rating 2/10
1/5
2012-08-27

"Terrible product. Terrible return policy. Stole our credit card number. STAY AWAY"

This review was modified by physicaltherapy08 on August 27 2012 07:41:03 AM

Rating 8/10
4/5
2012-07-25

"The manager called and was very helpful with making sure I received my order."

This review was modified by brosens on July 25 2012 02:00:57 PM

Rating 10/10
5/5
2012-07-19

"The New York OPS Manager for the Towel Depot has gone above and beyond his duties to correct the ordering issues that I have had this week by getting to the bottom of the problem.

In addition to my order being upgraded to a higher quality towel,a definite UPS tracking number, to my humble gratitude, The Towel Depot has generously made a contribution to my son's youth sports foundation memorial hockey tournament for whom these towels were originally ordered for.
I would like to thank this company for making a bad miscommunication problem, correct. Thank you.

Patrick Major
www.kevinmajorfoundation.com













"

This review was modified by seakevry on July 21 2012 11:53:52 AM
+ Read user comments

Rating 10/10
5/5
2012-01-11

"This is my 3rd order with Towel Depot, very good people and fast delivery, people who complaint about this company I think they are not reading the description of the product, this company has a lot of products and a lot of options.

Thanks Towel Depot"


Rating 10/10
5/5
2010-04-10

"I order 10 Doz BT5325, from Towel Depot, I got the products in 4 days and Matt which is my sales rep really convince me to buy this product and I am very happy to have this product."


Rating 10/10
5/5
2009-01-11

"I am very happy with the product, I spent more than $3,000 and I own a restaurant and salon we ordered hand towels,bar towels and some sheets great quality very well define description on web site. I recommend them to every one who has a knowledge of what they are ordering. A +++++++++++++++"


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