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Full Rating Profile
    • Address: 470 Hollenbeck St
    • Contact: helpdesk@thetoweldepot.com
    • Phone: 8005850314
    • Customer Support: 8005850134
    • Business Hours: 9am - 6pm EST
    • Fax: 8662600763

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • checkmark icon COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 3.33/10 3.33/10
    Shipping & packaging: Rating 3.33/10 3.33/10
    Customer service: Rating 3.33/10 3.33/10
    Return/Replacement policy: Rating 3.33/10 3.33/10

13 Customer Reviews

Rating 10/10
5/5
modified review posted

"ordered beach towels & hand towels - got them delivered in few days, fast shipping and also great selection of products."



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The Towel Depot User
Rating 2/10
1/5
modified review posted

"Worst experience with a company EVER. It took well over 3 weeks for them to ship the product and give you no information on when they are shipping. They have caller ID and purposely won't answer your phone calls. They would not answer me for 2 days and only after I wrote to the BBB did they answer me (and use my name without me saying it). On top of it, I ordered bleach resistant towels, and they are all bleaching out. I have called for a week straight and when someone finally answered me, they said they would have to check with management on what they can do, and then never called me back. This company is a scam. Please don't order from them, you will only waste your money."


Rating 2/10
1/5
modified review posted

"Don't ever trust the company. The product I ordered was very cheap and they refuse to even exchange the product. The customer service is not worth talking to as they refuse to listen to my complain. The towel quality was bad in appearance therefore just to be sure I washed six of them and they all tore. Because of that six they say they cannot exchange 120 towels. As they could not resell them. I cant believe he want to resell them to other unfortunate customers. "

modified review This review was modified by B_Image on August 22 2014 12:43:09 PM

Rating 2/10
1/5
modified review posted

"Ordered 5 Dozen towels from them on 4/27/14
Standard shipping
Money withdrawn from my account on 4/30/14
No shipping notification received.
Called 5/7/14 - Was told the order should arrive by the next day (5/8/14) Called 5/12/14 - Towels still have not arrived, called and requested tracking number, was told their system was down and they would call me back with one
Called 5/16/14 - No call back yet, still no towels, called again, no answer. It has been 3 weeks and I still haven't received the towels or even a tracking number.
"

modified review This review was modified by Chayonga on May 17 2014 08:37:07 PM

Rating 10/10
5/5
modified review posted

"Very good and sincere people - its always a pleasure working with family owned business who treat every customer as their family . I have no complaint except I just wanted to praise Towel Depot.

Thank you so much.
"


Rating 6/10
3/5
modified review posted

"It took a month for this shipment to be delivered. But the top guy called and took care of the problem. Having said that, the product - flour sack towels - is very good, a real value for the money. But if you order, be sure to follow up as soon as your promised delivery date has passed to keep the shipping guys on their toes.

"

modified review This review was modified by iwantmymoneybacknow on September 10 2012 03:20:50 PM

Rating 2/10
1/5
modified review posted

"Terrible product. Terrible return policy. Stole our credit card number. STAY AWAY"

modified review This review was modified by physicaltherapy08 on August 27 2012 07:41:03 AM

Rating 8/10
4/5
modified review posted

"The manager called and was very helpful with making sure I received my order."

modified review This review was modified by brosens on July 25 2012 02:00:57 PM

Rating 10/10
5/5
modified review posted

"The New York OPS Manager for the Towel Depot has gone above and beyond his duties to correct the ordering issues that I have had this week by getting to the bottom of the problem.

In addition to my order being upgraded to a higher quality towel,a definite UPS tracking number, to my humble gratitude, The Towel Depot has generously made a contribution to my son's youth sports foundation memorial hockey tournament for whom these towels were originally ordered for.
I would like to thank this company for making a bad miscommunication problem, correct. Thank you.

Patrick Major
www.kevinmajorfoundation.com













"

modified review This review was modified by seakevry on July 21 2012 11:53:52 AM
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Rating 10/10
5/5
modified review posted

"This is my 3rd order with Towel Depot, very good people and fast delivery, people who complaint about this company I think they are not reading the description of the product, this company has a lot of products and a lot of options.

Thanks Towel Depot
"


Rating 10/10
5/5
modified review posted

"I order 10 Doz BT5325, from Towel Depot, I got the products in 4 days and Matt which is my sales rep really convince me to buy this product and I am very happy to have this product."


Rating 10/10
5/5
modified review posted

"I am very happy with the product, I spent more than $3,000 and I own a restaurant and salon we ordered hand towels,bar towels and some sheets great quality very well define description on web site. I recommend them to every one who has a knowledge of what they are ordering. A +++++++++++++++"


Rating 2/10
1/5
modified review posted

"I receive a product that didn't match the description nor the pictures. I was asked to send photographs to prove I was telling the truth (which were used to replace the ones they had on the website without my permission). A refund was issued after many reminders, emails, phone calls. I was left to pay for the shipping which was completely unfair, unprofessional, lack of customer service as it was their mistake. I will never buy from them again and would never recommend this place."

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