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"I don't usually write bad reviews, but my experience with The Perfumed Court was absolutely dismal. The customer service was disgusting to say the least and the amount of times I received the wrong scent or half filled vials can not be counted on my hands. I would not recommend this shop at all, please find some where else to buy perfume!"
"I had a very bad experience with this shop. I ordered four decants, one of them smelled very strange, it was by no means the authentic fragrance( a perfume from Amouage) but a totally different scent. I wrote to the customer service and got an unfriendly mail, they were not wiling to compensate me for this scent which was something else than the well- known perfume I ordered.Even one of the three other decants smelled a bit strange, very weak, with strange headnotes.I order decants on a regular basis, at other stores and have never had such an unpleasant experience and such an unfriendly customer service.I will never order again fom this site. No, thanks."
"This place is a total joke!!!!! The fragrances are imitation and junk. They smell watered down and cheap. I voiced my concerns to Tisha and she blows you off.....tells you are authentic. DO not buy from here if you want authentic fragrance and the customer service is nonexistent! SCAM!!!!"
"Scam Artist!!! I ordered my favorite Tokyo Milk perfume, what they sent me was not even close. Not only did it not smell right but I was allergic to it, rash, sneezing and water eyes. I contacted them and didn't hear back, so I contacted Tokyo Milk. According to Tokyo Milk this company is not an authorized reseller of their products. That means that the perfumes The Perfumed Court sold me are fraudulent. Two weeks after my first email to The Perfumed Court I requesteda full refund, including what I learned from Tokyo Milk. Then all of a sudden Tisha was writing and calling me because she wanted for me to send the product back, too late I had already sent it to Tokyo Milk so they can use it as evidence of your fraud. I have also reported them to the Better Business Bureau. "
"I have placed many, many orders with The Perfumed Court (14 since about 2007). My orders have included mini sizes produced by the manufacturers and decants. I can't recall experiencing any problems with my orders (save for an evaporation issue with some vials, which I don't believe they use anymore). My last order was a little slow to ship but everything arrived within about three weeks of my order, carefully packaged as usual. I have never had any cause to believe that their product is anything other than genuine and unadulterated perfume - I have frequently purchased decants of fragrances I have previously tried or conversely purchased a full bottle from an authorised retailer after sampling from TPC and can confirm that everything I have received from TPC has been as expected. It should be borne in mind that formulas change before anyone suggests that a fragrance they are familiar with doesn't smell as it should. I note that a number of the reviews below are similar in tone and style and, on the basis of the good service I have received over the years, I suspect that a number are authored by the same individual. The forums at Basenotes are a useful place to look for information about trusted decant services."
"I have never had a problem with this company. I have used it probably four different times and received satisfactory service and products. Was shocked to see all the negative review and wonder if they are for real or if something recently has changed. The company i see in these reviews is definitely not the company i have used with success many times (4) in the past"
"I hate being treated like I'm stupid. I run an online store, so I know very well that giving someone a shipping number that shows no activity at all does not mean it has shipped. It just means that you printed out a label. Trying to fool me into thinking it is the post office that's running slow won't work. Don't lie when I ask if you even have it in stock, and tell me you decanted it and it's being shipped. No, you don't, and no, it isn't. As a bonus, their customer service is pathetic. All around rude people who can't run a business."
"This company is 100% illegal. It is illegal to ship perfume through the mail. The owner of this company does not even have a business license. She is willing to do anything to promote her business including lying, cheating, and stealing to get by. Any positive reviews on this website are from the owner herself. She will stop short of nothing to make sure she stays in business. When dealing with this company be very careful because she will also ask the customer to lie about what is being shipped if you need to make a return."
"I had previously posted a negative review on this company because I thought I'd received an incomplete order. After corresponding with them I realized it was my error. A backlogged portion of my order actually shipped along with the original order, and it was so securely packed (very nice job on securely and attractively packing their product) I thought it was part of the initial order (which was a gift) and completely overlooked it. In short, nice selection, extremely (lol) good packaging, everything I expected and then some."
"I placed an order with them and when I did the site gave me an error message. I assumed the order did not go through, maybe something wrong with my credit card, so I used another one. Same thing happened. I contacted them about it, no reply, but when I went to my email later that day there were two different confirmations of my order. I quickly emailed them to tell them that I didn't want two orders, that I only wanted one. Never heard a word from them. I did check both credit cards and both charges are on the credit cards. I have not yet had a reply. That was on October 24th. Two weeks no reply."
"Its been a month ans still no items. Perfumed court has ignored all emails and I am now forced to file a dispute. Unprofessional sleezbags"
"This is my first time ordering from The Perfumed Court. Upon ordering, I received no e-mail confirmation whatsoever. The order was made 9/25 and was not shipped until 10/10. That's OUTRAGEOUS. I found some tiny print on their website stating that each order is hand picked/filled, but some sort of warning or notification that orders would take 2 weeks to fill would have been nice. I'll never do business here again, that kind of wait time without prior notice, and without any order confirmation isn't ethical for online business."
"I've ordered from the perfumed court twice. The first time it took two full weeks from the time I ordered until my order was shipped. I gave them the benefit of the doubt and thought I might have caught them at a bad time - it's a small business, so, I reasoned, I can't expect Amazon level shipping. Fast forward a year and there are a few more scents I can't find reasonable samples for in the store, and I turn back to the perfumed court for an order. Unbelievably, once again WEEKS go by between the business receiving my money, and the business shipping the samples. My order status sat at "unprocessed" the entire time. There is simply no excuse for that amount of prep or handling time. I finally sent an email asking if there was a problem with the order, and didn't receive a reply. Buying something over the internet always requires a certain amount of trust. The business or person always gets your money before you get the product, which leaves the consumer vulnerable to fraud. Knowing this, most businesses establish that trust by communicating openly about any delays, and otherwise shipping things they have in stock in a timely fashion. I didn't spend much money with this business so I'm not upset about the cost in dollars I've spent with them - but they've lost my trust, which means they've lost all future dollars I would have spent with them had they been even minimally communicative about the long delay between my payment and their honoring of the transaction. "
"Terrible. I received another customer's order and promptly emailed (since there is no phone#) TPC to let them know of the mixup. After several days without a response I emailed again, over a week later I still haven't heard anything. Don't bother wasting your time on a company that obviously does not value their customers."
"Will never buy from again! Ordered 9/7 and didn't ship until 9/17!! AND ignored my inquiry altogether about my order. Too many other companies out there that actually WANT my business."
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