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"Love their selection of guitars,but they really should inspect the products they are sending out.My guitar was completely faulty and I had to get it repaired.Their customer service is also terrible.I called them to let them know that I hadn't received a truss rod.They told me they were going to ship it,so I decided to wait.A month passes by,and I hadn't received the truss rod yet.So I had to buy my own truss rod.I really love their guitar inventory,but hate their customer service."
"I was satisfied with the items I received onTime. I am still waiting on my strap locksTo arrive. I am disappointed that it has alreadybeen almost 2 weeks. I would love to continue Ordering from your company. I would like somecoupons for my next order."
"The Music Zoo just ROCKS ! If you are a self-professed TONES CHASER and want top notch Music gear this is where you want to shop . Website is easy to navigate . Pictures of products are superb . My order was received right on time via UPS FREE ground shipping . It was bubble-wrapped packaged so great that my Dimarzio pickups looked flawless as though I bought them at my local music store . Guaranteed I will be ordering from Mr. Tommy Colletti and crew in the near future ! \m/"
"the ez of finding what i wanted at a very fair price were great. I look at your website quite often for various items, there is always a good selection."
"We had a bit of a mix up in a return process for a replacement tremolo block I had sent back in, but after posting here Tim Reynolds contacted me and absolutely exceeded my expectations by finding the exact entire bridge replacement and tremolo arm directly from Fender and shipping it out to me free of charge. After this the Music Zoo has definitely won me as a repeat customer and I'd highly recommend them to any of my guitarist colleagues looking to buy gear from a knowledgeable and helpful staff. Special thanks to Tim Reynolds for his outstanding customer service."
"nice looking website, great photos of items. great communication with e-mail updates. fast shipping! nice people!"
"The guitar was as advertised and shipped immediately. Everything was inspected before it was shipped, plus they gave me some extras (picks and polishing cloth). Overall, it was a good experience and I would definitely order from The Music Zoo again."
"I am well pleased with your entire staff, and all the help that I received.Thank YouW.G. White"
"Flawless transaction! My new amp shipped just about the instant I ordered it and arrived, well wrapped, on the date promised. I live in Alaska and appreciate that they didn't charge me extra for shipping. My initial emails were promptly answered. I'll definitely order from The Music Zoo again. "
"I ordered a gibson les paul custom classic. It was my first time to order online, most of the time i go onsite. The music zoo has made me very happy. My guitar arrived in very good condition with correct serial numbers when i first browse it in their website. I buy branded guitars at least 1x a year and i will definitely shop in the music zoo. "
"I called for info about the product, they gave me the info I wanted. They had a competitive price and shipped it out the same day. They provided the tracking number and packaged the part in a quality box with lots of protection. Excellent. I would definitely buy from them again. "
"contact by mail had been fast and efficient, web service is very prompt.i had appreciate to receive all answers to my numerous questions, so i decided to buy by the same dayshipping had been done fast and packaging very professionnalthanks to Geoff Barone, the one i've been in touch with"
"I purchased a Ric toaster pickup to unfortunately receive a refund due to your agreement with Rickenbacker to not allow international sales.Very unfortunate as I can't even buy direct from Ric and we have no dealers in Australia. I'll have to resort to an EBay dealer."
"Fantastic service, reached in time. Really appreciate your service. All products reached neatly."
"I ordered the EVH guitar strap and it was not made clear that it was extra long, nor is it clear that the shorter EVH strap (which strangely, is more expensive?)..is the standard size. Very confusing.Rather than mess around sending the wrong EVH guitar strap back, I just ordered the other one, (which I hope is the right one because it has yet to arrive) so I wasted $50.UPDATE: I got the correct size EVH strap and to my utter shock, The Music Zoo contacted me and gave me a refund for the wrong strap I ordered.So.. that's what I call customer service and in light of this.. they will be my first choice to order my music stuff before anyone else.Thank you Music Zoo for understanding my dilemma and for the superb customer support!!! -- 5 stars all around!!"
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