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Store Rating and Reviews The LensDepot.com

Homepage: http://thelensdepot.com/
Overall Customer Satisfaction Rating  
Six-Month Rating: 9.92 / 10
Six-Month Reviews: 33
Lifetime Reviews: 74

   


Lifetime Rating: 9.93 / 10
All Stores Avg.: 8.07
7.27 Pricing of Products and Services
9.47 Likelihood of Future Purchases
9.77 Shipping and Packaging
9.84 Customer Service
9.58 Return or Replacement
Store Does Not Participate This company does NOT yet subscribe to our Merchant Member Program to monitor feedback & respond to customer issues.
Which companies are Merchant Members?
Show Reviews Read all 74 reviews below.
  

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Priority Next Day
Standard Next Day
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2-3 Day Delivery
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Customer Info. Confidential
Customer Support
RMA Required

mailing address:
PO BOX 948155  
Maitland, FL. 32751
customer support email:
oscar@thelensdepot.com
phone:
407-430-9675
customer support:
407-430-9675
business hours (est):

FAX:



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 The LensDepot.com Customer Reviews
Page 1 of 5sort reviews by:
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Reviews 1 - 15 of 74
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Very Satisfied
Reviewer: djand
Click Here to See the Profile for djand

7/1/09 2:49 PM
What a great rental experience! Oscar and Magda are absolutly wonderful and true professionals. Without all the details of my first rental there was a small issue that Oscar resolved without hesitation or question. His actions allowed me to keep my schedule of shooting a golf tournament.  
 
Prompt, reliable and quality equipment. I'm certain that this will not be the only time I'll utilize their service. And they will receive the best advertising money can buy from me.....I'm telling my fellow professional photographers about Lens Depot!  
 
D. Andrews

Very Satisfied
Reviewer: HLim17
Click Here to See the Profile for HLim17

6/19/09 8:56 PM
Great experience. I needed a back-up camera for my first wedding shoot. I only needed it for one day and Lens Depot only offers weekly rentals, but that's understandable. I saved money on shipping by picking up and dropping off locally. The Lens Depot representative was super sweet; more like meeting an old friend instead of a business transaction. It was easy and hassle free.  
I was a little worried at first because they required a copy of my drivers license and they already had my credit card number. But I was assured by fellow photographers that the business owneres were legit and great to work with. No problems to report. I will definately use them again to rent lenses.

Very Satisfied
Reviewer: hamiltonkitchens
Click Here to See the Profile for hamiltonkitchens

6/4/09 8:58 PM
What a great service! We design kitchen and bath cabinetry, and had some beautiful jobs that we needed a super-wide angle lens for. I had agonized for weeks about buying a good lens, but $700 was too much. Then I found out about Lens Depot! We got the lens in good time the spent a week photographing every job we could get to. What a great value we got. Thank you Lens Depot!

Very Satisfied
Reviewer: brandyburridge
Click Here to See the Profile for brandyburridge

6/4/09 9:31 AM
Magda and Oscar at TheLensDepot are VERY accommodating and super professional. We will continue to rent from them and continue to recommend them to EVERYONE we come across. We have always been pleased with everything we have rented from them. We are so happy that they are in Orlando. Highest recommendations from us!  
 
Brandy and Beau  
Brandy Burridge Photography

Very Satisfied
Reviewer: Fly Away Home
Click Here to See the Profile for Fly Away Home

6/1/09 9:58 AM
This was our first order with the Lens Depot, and it certainly won't be our last! Oscar and Magda have high quality equipment with very professional and honest business practices. On this order, we arranged for a local pick-up, because we were working local to them. The prices are more than fair - clear and quick communication are the standard. As another reviewer noted, we also forgot a tripod mount on a lens, and it is being shipped back to us. You know, it is only a $10.00 accessory and easily replaced, but Magda and Oscar obviously take an interest in their clients and providing superior service. Tim and Kara Chickering, Fly Away Home Studios

Very Satisfied
Reviewer: Love2TakePhotos
Click Here to See the Profile for Love2TakePhotos

5/31/09 5:00 PM
Excellent communications, shipped as requested even though I made a last minute change to the order. Friendly and helpful! Would recommend and will use again!

Very Satisfied
Reviewer: mac_kevin
Click Here to See the Profile for mac_kevin

5/28/09 7:15 AM
This is the second time I've used The Lens Depot and I'm always impressed with the level of service!! I would recommend this company to anyone wanting to test a lens out before you buy one like I did. Rented the Nikon 60mm Micro lens; WOW!! Just awesome. Thanks again Lens Depot!!

Very Satisfied
Reviewer: laureeloo
Click Here to See the Profile for laureeloo

5/19/09 1:23 PM
I was referred to The Lens Depot by a local photo store. They had a great selection of lenses to choose from, and were incredibly friendly and professional. I really love the local pick-up option as well!  
 
I will definitely rent more lenses from them in the future.

Very Satisfied
Reviewer: photo op
Click Here to See the Profile for photo op

5/10/09 11:36 AM
dealing with the lens depot was as easy as it could have been. there were extremely helpful and quickly answered any questions i had. i was having someone else pick up the lens instead of me and they were able to accomodate my situation. i would definitely do business with the lens depot again for all of my lens rentals.

Very Satisfied
Reviewer: cristiejo
Click Here to See the Profile for cristiejo

5/5/09 11:14 AM
Great prices, local pick-up, professionally cleaned and packaged photography equipment, and they are so personable - I highly recommend thelensdepot.com. I'm so happy I found them!  
 
Christie McQueen  
http://www.ModerneCaptureStudios.com

Very Satisfied
Reviewer: evycolorado
Click Here to See the Profile for evycolorado

4/27/09 5:46 PM
I was very impressed with the personal contact and information given me, with the excellent shipping that included return labels, the timely arrival of a very clean lens, and the follow-up reminders regarding returning the lens and receipt of the lens. Great equipment, great service, great price. Use them!

Very Satisfied
Reviewer: msmc
Click Here to See the Profile for msmc

4/23/09 2:43 PM
I have had the pleasure of renting lenses from the Lens Depot on a few occasions now and have had nothing but wonderful experiences. They are always prompt to respond to my requests, helpful when I have a question about a lens or which one to use, professional to work with and the equipment is always in tip top shape.  
 
I am local so I am able to pick up the rentals directly and I have always found them to be accomodating to my needs for pickup times (within reason of course).  
 
I highly recommend this company for all of your camera lens rental needs!!  
 

Very Satisfied
Reviewer: ngineer
Click Here to See the Profile for ngineer

4/13/09 6:20 AM
Top-notch online rental company with a bonus of local pickup for those nearby. Very pleasant to do business with both via e-mail and in person. I will happily rent from them again! I would love to rent 200mm f2, 500mm f4 as they grow their inventory to include the longer telephotos.

Very Satisfied
Reviewer: Nebsee
Click Here to See the Profile for Nebsee

4/10/09 8:59 PM
This was the first time I rented a lens after researching on many options out there. For one I was excited when I found out they can meet you for a local pickup. Secondly the rates were very reasonable, and most importantly, I was impress with their service be it the timing, friendliness, professionalism, and products. I would highly recommend LensDepot.  
 
Thank you so much.  
Samson

Very Satisfied
Reviewer: ralphdaily
Click Here to See the Profile for ralphdaily

4/10/09 5:38 PM
Lensdepot.com had a lens I wanted that other vendors didn't. They were easy to communicate with, the lens was great, and I recommend them.

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