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RatingsRating
Full Rating Profile
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.17/10 4.17/10
    Chance of future purchase: Rating 0.83/10 0.83/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

8 Customer Reviews

Rating 2/10
1/5
modified review posted

"As everyone said, the worst possible customer service and communication there evere was, first go around with them , all went good, second time after 2 and 1/2 months waiting on part and never calling me back , they finally refunded my money as they said they couldn't find part,. decent quality, but customer service should be number 1"

modified review This review was modified by guysrus on August 10 2014 02:02:24 PM


Rating 2/10
1/5
modified review posted

"Buyer Beware! Though some have received decent service from this outfit, the majority of the reviews are poor with extremely slow shipping. My experience....

I placed an order on Thursday, tried to call the number listed many times on Friday to cancel the order without success. The number appeares to be bogus. Emailed support and was told I could not cancel the order due to a Saturday shipment. After the initial response, I was harassed via email. (Have proof). Was refused tracking to prove shipment took place. Saturday shipments are very rare and with refusal of tracking I am led to believe this item never shipped and the seller simply does not want to issue a refund.

After many unsuccessful emails trying to obtain tracking / resolve issues, Ive opened a dispute and also contacted the BBB. Very unprofessional company. Not customer oriented and will not respond once they get your money!
"

modified review This review was modified by bones78 on May 06 2014 06:02:37 AM

Rating 2/10
1/5
modified review posted

"Worst company I have ever had to deal with.. Cheap prices but when they take your money, don't send the part and don't respond to emails or answer there phones.. No thanks.. Filing complaint with the BBB and going through my credit card to get my money back.

Don't waste your time
"

modified review This review was modified by SinisterDips on May 05 2014 05:07:12 AM

Rating 10/10
5/5
modified review posted

"It was my first time ordering from LETP. I was leery of ordering with some of the reviews I had read. I called LETP prior to ordering online to find out if the repair panels were in stock or not. I was informed that the panels I was looking for were a common item and he was certain stock would not be an issue but he could not tell me until the order was placed. I was told that I would receive a call about 30 minutes after the parts were ordered if they were not in stock, or if there were any issues with the order. I placed the order and heard nothing from LETP. The next day I sent an email requesting a ship date. The email was responded to within 15 minutes explaining that it takes 24 hours for the warehouse to process the orders, after that they would hit shipping and most likely be shipped out that day. I was also told that I should receive a tracking number when the shipment is made. I never received the tracking numbers but the panels were on my front porch two days later. Less than one week from the time I ordered until the parts were delivered at a fraction of some of the competitors shipping rates. The panels look first class. I would highly recommend LEPT to anyone who is looking for a good product at a fair price. I would most certainly use this company again. "


Rating 10/10
5/5
modified review posted

"Everything was great. Price and speed couldn't be beat. I know others who've used fixmyrust.com with similar results. If someone says anything drastically different, they may be an ex-girlfriend or something causing trouble."


Rating 2/10
1/5
modified review posted

"Worst service yet! Does not answer phone, does not answer emails, does not own up to their mistakes and no sense of professionalism. I will NEVER deal with this company again and I recommend no one else to go through their bs."


Rating 10/10
5/5
modified review posted

"I've ordered parts from fixmyrust.com several times and I've always received good parts pretty quickly. It's a good deal."


Rating 8/10
4/5
modified review posted

"I ordered an aftermarket rocker panel from Lake Erie Trading Post on January 21st, 2010. The price was very reasonable. On February 2nd, the panel showed up, but it was the incorrect panel (I ordered a panel for a 2 door, they sent me one for a 4 door).

After an email on February 3rd, they agreed to send me a shipping label to return the incorrect panel, and shipped me a new panel. The new panel arrived February 15th and was correct this time. It appears to be exactly what I was expecting and I am very pleased.

I will say that I did find communication to be difficult. Lake Erie Trading Post is supposedly a very small business and they don't staff someone to sit by the phones at all times. They also have a live chat on their website, but they usually don't have an operator on there either. This forces you to rely primarily on email communication. Unfortunately, email response time can vary, but it's seems to usually take around a day for them to get back to you.

Ultimately, though - while communication may not have been trivial, they were able to respond to my issue and work everything out. It's great when you have a transaction that goes perfectly, you pay and your item arrives exactly as described, but it's when something goes wrong that is the test of a seller, and Lake Erie Trading Post passed this and was able to resolve the situation satisfactorily.
"


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