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"I ordered a filter basket for my coffee maker. It came quickly and the price was right. I liked the free shipping. Vicki"
"We needed a replacement kneading paddle and this was the best deal we could find because of the free shipping. It wasn't as cheap as we had hoped, but still the best deal. It came within 9 days and works perfectly!"
"Ordered a few replacement parts for a common Cuisenart food processor. I chose the "Free Shipping" option. Did not receive the shipment for over a month. First, shipment was sent back to The Gourmet Depot by UPS. I had to call and ask why the shipment was taking so long. First representative was helpful - explained that the Gourmet Depot did not have this common part (the food processor work bowl, for crying out loud) in stock, and they would have to wait until it got back to their warehouse before it could be re-shipped. Then, after ANOTHER week waiting while package was supposedly in transit, I called customer service again. This person told me there was nothing he could do, since the shipment was on a truck somewhere. He did not offer any apologies for a shipment that was taking more than a month. The initial price seemed reasonable, and I was attracted by the free shipping. However, this was definitely a lesson learned. Free shipping is worth what you pay for it. I still do not have the part."
"We have owned a Magimix food processor for more than 35 years, and even though it still works (we brought it across the ocean and wired a 220V electrical outlet so we can use it) we decided to upgrade. We were happy to find that The Gourmet Depot carries this brand in the USA. The re-boxed machine was reasonably priced and arrived 3 days earlier than expected. Everything promised was there, and we are happy with service. The old Magimix goes to our youngest who shows promise in cooking... "
"The Service Level with this company is non-existent. Placed and order over 4 months ago to finally have Paypal cancel because of a lack or response Many emails and phone messages not returned. I finally got very vocal in my emails to which they finally answered to inform me the product was not being made anymore .....FINE....... but maybe a courteous call or email would have been great. and this is after they confirmed my order JUNE 28th. Order from these MORONs at your own risk!"
"This has been my worst experience with an online retailer in my entire life. I ordered the Jura milk fridge on August 3. On August 29 I called to ask why I hadn't received the item yet. The customer support rep told me it was not in stock and the order had thus been cancelled. I asked why no one told me and they had the gall to blame PayPal. I then asked for the rep's name, and she refused to give it to me. I spoke to a manager who apologized and promised to waive the shipping fee and send the item. On September 21 I wrote to them to ask why I have still not received the item. On sep 26 "Peter " wrote back to say they will look into it and get back to me. Today is October 12 and I have still heard nothing."
"You have got to be kidding. You completely mishandled this whole thing, shipped via USPS even though I paid for UPS (WSPS doesn't deliver here. I have received nothing."
"Incredibly slow. 6 days to deliver a cord across town - 3 for their choice of carrier ("UPS Mail Innovation"), 3 for Gourmet Depot to twiddle its thumbs.Total travel in 6 days: 2.9 miles, or 12 minutes' driving time."
"Love to shop here. Quick response time."
"The Cuisinart brew basket arrived in good time. Thank youi."
"As this is why I gave The Gourmet Depot the such a low score Because of there shipping as it is very Vague It states free shipping But not Alaska and Hawaii .Though there customer was great and item was delivered promptly aussieguy1"
"Backorder delivered as promised. "
"Product delivered intact (was glass) and in a timely fashion."
"Excellent service. I received my coffee filter in just a few days."
"received parts ordered in a timely manner. very happy with my purchase & the free shipping"