1/5

posted Jan-26-2012

"The Factory Depot. What can I say about the Factory Depot. Let's start by call them a bunch of SCAM ARTISTs! Lets's say they Lie, Cheat and deceive the consumer. The Factory Depot should be BANNED from selling on the internet. Amazon should NOT do business with such crooks!
My story involves me ordering toner, receiving toner which was for a different model printer. I was NOT allowed to return the toner for the correct model, even if I paid for shipping both ways (as was my offer). REMEMBER, BOXES WERE UNOPENED
SHAME on The Factory Depot. I work Damn hard for my money. So guess what? I'm throwing away 2 boxes of toner. The Factory Depot has NOT heard the last of me, nor has Amazon.
STAY AWAY FROM THE FACTORY DEPOT!!!!!!!!!!!! aT ANY COST!!!!!!"

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1/5

posted Dec-19-2010

"Do not make purchase from TheFactoryDepot. Displeasted with tone purchased from TheFactoryDepot. Did not work first time installed. Print was smudged and streaked. Installed after short warranty time, so TheFactoryDepot would not do anything. Did not even repond to email asking that they reconsider and replace defective cartridge. Would never purchase from TheFactoryDepot again."

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1/5

posted Dec-17-2011

"Ordered a light controller (Chauvet OBEY10) through Amazon. It arrived as promised, worked two months and died.

Now the fun part: there is NO email address for customer support nor returns. Only one emaail address for 'sales.' And that box is full. So I tried the phone number - it doesn't go through. No voice mail, no busy signal, it just doesn't go through.

They list hours - but no days of operation. So I assumed they are closed on weekends - Hello? You couldn't get a kid to print out your incoming emails or set up another box for customer service? Or staff the phones on the weekends before Christmas!??"

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1/5

posted Dec-08-2010

"We ordered a four-pack of ink cartridges for our Dell 3000cn printer on July 1, 2010. The order arrived a week later. We loaded the black cartridge only a few days later and used it without any problems. Two weeks ago, we loaded the cyan cartridge, but the printer rejected is as being an incompatible cartridge. We tried to call The Factory Depot, but the automated message instructed us to send an e-mail. A day later, we got an e-mail response saying that there were no returns after 30 days. It is obvious that someone who purchases a computer, camera, or TV will know within days whether it is defective. It is unreasonable to expect the purchaser of printer cartridges to load all of them to make sure they are compatible because it would require removing cartridges not yet empty that are already in the printer. When we reached a manager, we got the argument that shelf-life, among other things, required limiting the return period. However, it was not the ink, but the cartridges that were incompatible.


"

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1/5

posted Jun-22-2011

"DO NOT MAKE A MISTAKE BY BUYING FROM THE FACTORY DEPOT!
This company is BAD!. The WORST you can find out there.

I ordered a TV cabinet through Amazon because of the low price. The item was delivered 3 days later buy a trucking company who refused to wait until I have opened the box. I opened the box and discovered that the glass doors are broken-saw pieces of glass on the box. I did not take the cabinet out of the box and immeadiately closed it again. I emailed factory depot and was told that I have to get the box ready for pick up by Fedex in 3 days. Nothing happened in 3 days so emailed them again. They emailed me back to say that I have to ship the item back to their return department in CA, I live in NJ, to get a refund. I told them they have to do it because the item was delivered damaged. It is not right that I pay for the return. They refused and insisted that I signed the bill of lading and therefore it is my responsibility to return it. This issue is still unssettled. I am now waiting for Amazon to act on this.
Online buyers BEWARE! DO NOT ever buy from thefactorydepot!"

This review was modified by dia8043 on June 22 2011 01:13:04 PM

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4/5

posted Mar-16-2011

"I ordered from the Amazon storefront which listed 7 of the items I ordered in stock. After a couple of days, I contacted them for status update, and the sales rep told me they were not in stock. He was polite, and promptly cancelled my order upon my request. I will consider doing business with them again because their prices seem to be competitive. I did not have a bad experience like some of the other people who have reviewed them."

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1/5

posted Dec-25-2010

"Not very reliable -
Item purchased was indicated as mailed but Actually was NEVER given to the Fedex. The phone has only an outgoing message with an email to contact in case of a problem.
"

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1/5

posted Dec-30-2011

"I ordered an expensive TV wall mount from the Factory Depot via Amazon. I immediately noticed I had used the wrong shipping address and cancelled the order. A week later they shipped the item, then recalled it, so I never received it. I did not realize that the order had not been cancelled until I received my cc statement. Tried to contact them for days via e-mail. Finally found Customer Service number, called several times with no good result. Finally filed claim via Amazon. Amazon resolved the issues promptly and professionally.

I highly recommend avoiding thee folks. I certainly will never use them again."

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1/5

posted Dec-09-2010

"To all,

***** DO NOT BUY FROM THE FACTORY DEPOT *****

I purchased an item and finally got in touch with them 5 days later to then get a response that the item was never in stock. After I called them, I spoke with the President of the company to find out that was not true either, the fact was they said they posted the wrong item.

This being said, I would recommend staying away from them as enen when a company makes a mistake, they should work to make it right. In talking to the President, he made it clear he undstood he could make it right but chose not to.

***** DO NOT BUY FROM THE FACTORY DEPOT *****"

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1/5

posted Dec-15-2011

"I can understand why the Factory Depot does not participate in this rating program. I ordered a desk from them. They promised to ship it within 2 business days and 3 to 5 day shipping. It has been over a week and they still have not processed my order or shipped the desk. Emails to them will get you an automated response that says they will respond to your email in three days. I finally got through to them on the phone and all they did was give me the runaround. They had every excuse in the book about why they had not processed my order as promised. I recommend you avoid this company at all costs! Do not order anything from them!"

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