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Full Rating Profile
  • Rating 8.00/10 155 reviews

    8.00 / 100
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    The Classy Home is a merchant member
    The Classy Home participates as a Merchant Member, monitors feedback, and resolves issues. This merchant is also Elite. See all 1,874 merchant members.
  • The Classy Home contact information

    • Address: 320 Roebling St #217
    • Contact: support@theclassyhome.com
    • Phone: 718-388-7516
    • Customer Support: 718-388-7516
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review profile

    Product & services pricing Rating 8.75/10 8.75/10
    Chance of future purchase: Rating 8.04/10 8.04/10
    Shipping & packaging: Rating 6.96/10 6.96/10
    Customer service: Rating 8.08/10 8.08/10
    Return/Replacement policy: Rating 7.50/10 7.50/10

All 155 Customer Reviews

Rating 6/10
3/5
modified review posted

"Purchased a bunk bed that was of good to fair quality. Item was shipped with parts missing. Customer support was responsive and we got replacement parts about 5-6 days later."




Rating 10/10
5/5
modified review posted

"I purchased a faux travertine coffee and end table by Ashley furniture. The order arrived promptly and in perfect condition. I was pleased with email correspondance. I would order from Classy Home again."


Rating 10/10
5/5
modified review posted

"I bought a rug for $76 from The Classy Home. It was the same rug that I saw in a well-known furniture store for $249! Great deal, great website, great customer service! "


Rating 8/10
4/5
modified review posted

"The Classy Home has outrageously low prices. They beat a local furniture store by over $100, including shipping and not including tax at the local place. When my couch and recliner arrived, I noticed a small 1/2" rip in the fabric. I emailed them, and they replied promptly with a partial cash refund and a replacement piece of fabric resolution. This was completely acceptable. I may or may not have the ripped panel replaced, but I at least have the option.
The representatives were ALWAYS helpful and courteous. If you can wait a couple weeks for your stuff to arrive, I recommend them.
"


Rating 10/10
5/5
modified review posted

"I ordered a console table. The table shipped out way before they estimated it to (yay!). Competitors couldn't touch the price classy home offered it for. I received the item within a week. The drawers was received damaged. This Monday, I emailed customer service and asked for a replacement. No questions asked on their part, no hassle given to me whatsoever. By Friday I had a new drawer. This has been the best customer service I have experienced in a long time. I will definitely order from them again!"


Rating 10/10
5/5
modified review posted

"Best prices on the internet. I originally ordered curbside delivery and changed a few days later to white glove. Paid the extra $165 for White glove service but shipper still had curbside on their order. They delivered curbside but Classy Homes was quick to refund the additional money. First time I ordered from them and I will definitely be doing future business with them. Customer service was great. Not impressed with the shipping company, but very impressed with The Classy Home"


Rating 10/10
5/5
modified review posted

"they took all the time i needed to decide what i wanted and gave me the best i could find anywhere everything to me in less than a week"


Rating 2/10
1/5
modified review posted

"Not thrilled about the classy home. I ordered a bench two weeks* ago and was told it was going to get shipped last week. Not only did it not ship but when I called they could not give me a date when it would ship. Disorganized ordering and I would not recommend ordering through them since the furniture they offer is available on multiple other web sights with far less hassle. It should not take almost a month to get a bench and they should have communicated that was the case instead of me having to seek out for the info.

*Update: I ordered this Oct 29., posted this Nov 12 and it is Nov 26th- Still do not have my order and every time I call they lie and say it is coming in a couple of days. I will never order from here again.
"


Rating 10/10
5/5
modified review posted

"I am very pleased with my purchase! I ordered two full sized couches and received both of them within a week of purchase and I live two states away! They were very well wrapped for shipping and the delivery was flawless. I love my couches! I would definitely recommend The Classy Home to my friends and family and will be a repeat customer in the future. Thank you!"


Rating 10/10
5/5
modified review posted

"I absolutely love the curio cabinet I received from The Classy Home. It arrived perfectly packaged and in perfect condition. The price was the best on the internet and I am 100% SATISFIED. WAY TO GO THE CLASSY HOME!!!!!!!"


Rating 10/10
5/5
modified review posted

"Classy Home was unbelievable. I saved over $350 versus buying locally. The shipping was very reasonable and their prices was AWESOME! No taxes since i ordered it for Nevada. I got my sectional with ottoman in a timely manner. They wrapped the furniture so well that it took a lot to get all the packing off. This is a welcome thing since my sectional arrived new and without a mark or damage. I highly recommend them for your all furniture needs."


Rating 8/10
4/5
modified review posted

"Low prices, good merchandise. Wasn't prepared for having the business be closed for the Jewish holiday(s) so my order wasn't processed for about a week after I placed it. Shipper lost one of the boxes and then they were also closed so I had to wait another week or so for the final delivery. All in all, not a seamless process but still worthwhile. I'd order again...but be careful to time my order better!"


Rating 10/10
5/5
modified review posted

"Wonderful service at the lowest price. I searched several places for the same couch and the lowest price I saw was $80 more than Classy Home's price. Speedy delivery, and the couch arrived beautifully. We love it."


Rating 10/10
5/5
modified review posted

"The Classy Home offered outstanding prices on the living room set that I wanted to buy. The online ordering was simple and my furniture was delivered without any problems. I've found The Classy Home to be very reponsive and a pleasure to do business with."


Rating 2/10
1/5
modified review posted

"I just recently purchase a dining table with 4 chairs (cost me almost 600$)..take them more than 2wks to shipped out the item, when I received the package I notice the screw/nuts is missing..i when on theclassyhome.com to sumit the ticket(10-9-13), I get response from the sale rep and think the problem will be solve in no time...almost 3 week when I haven't received the replacement tool to put the table together..will never buy anything from this company ever again and they don't accept return ..this suck n RipOff
"