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Liars and one big hassle!
"I placed my order in late September and it said it would ship by October 2nd at the latest. I felt that was a little long to wait but considering the price. Then it didn't ship, and I decided to give them until the following week to have it shipped before calling to inquire about my order. It never ships so I call only to find out that the day I called was the start of a 2 day vacation for the company, which means they KNEW they were going to be closed for weeks on end and failed to fill their existing orders leaving all their customers to wait for weeks before their orders would even be processed. Come the end of the company holiday I called them and asked what was happening with my and was told that they were going to ship that same day if not the morning following, which OK. Yeah again, long wait but considering the price I was trying to give them some slack. 4 days Later I STILL do not have a shipping notice or tracking number so I call again and am told THEY DON'T EVEN HAVE THE PRODUCT IN STOCK! What's more is that the product is on back-order, so they blatantly lied to me that my item would be shipping immediately! I tell them to refund my money and they tell me I have to email them to cancel the order. So after I cool down I call them back and try to give them a chance to rectify the situation, find a similar or slightly more expensive product, just something to give them a chance to make this right so I wouldn't have to write this long review, only to be told they have no similar product in stock and the earliest anything, my order or a changed order, would get to me is another week and a half. They even still have the same $700 product on their webpage ready to sell and when I ask why they would do that with such delays, they claim that it says it is "not in stock" on the page but they do sell them which is why it is still up. I was looking at their page then and I checked again before this review, NO WHERE does it say back-ordered or product not in stock. So twice they lied to me, once was terrible for a representative to do, but for 2 to do that on top of the false shipping window? Sorry, this is a dishonest company, if they cannot handle their workload they need to state that the processing time is 1+months for an order or give you some indication of what is happening because false promises and lies, are the signs of a terrible company and one you should not give your business to! Spend the extra 10% and go to one of their competitors!!!"
"My first time making big purchase online and it turned out great. very good quality and fast delivery. Competitive price. There are some minor issues and the customer services are very help and responded timely. highly recommended. "
Love my bed !
"I ordered the Kasler Bed, came slightly damaged , got In touch with Debby at the support center, got prompt responses and fair discount for bed ! Bed is beautiful all wood heavy but easy to install love it!!I would definitely order from them again!"
Excellent customer service!!!
"I ordered a chest of drawers that I could not find anywhere locally or with any of the larger chain stores. I had previously ordered the dresser and liked it so much I decided I did want the chest of drawers as well. Well unfortunately when the chest of drawers arrived it appeared as though during the shipping process it had been handled pretty rough (dropped on one side). So I contacted customer service and they were so great to work with. They ordered a new one to be sent out asap from the manufacturer. Very awesome and I will definitely do more business with The Classy Home! "
"good experience with this company thanks "
What a great find!!
"After shopping all day for furniture, we decided on a specific set from Ashley furniture and almost made the purchase. Upon returning home I discovered The Classy Home online and found the exact set available for over $1200 LESS MONEY!! The service was excellent, the delivery arrived as promised (despite a holiday weekend). Shop around, but before you buy anything, compare it to The Classy Home and save some money! "
"Shipping was to be 2 weeks. After 2 weeks they told me 45 days. I had to request refund."
So happy with my new sectionals!!
"WOW!! MY NEW SECTIONALS ARE HUGE! just the way I pictured. "
Worst experience ever!
"I ordered a twin bed with bedframe June 12. A head board arrived June 24. No hardware no foot board nothing! When I called about it I was told that the foot board was not ordered .... yet it was. The would not accept the return of the headboard bc it was not in the original package. Also the bed frame finally came after multiple emails and calls on July 6. And guess what?? It was bent . I tried to return that but since I wasn't home when fedex dropped it off they won't accept it back. I was told that I am suppose to open the package and not let the driver leave until I inspect the merchandise!!!!! Seriously!!!!! I have a job and work during the day and the driver has a job and doesn't have time to watch me open your crappy furniture. They are awful. Don't make my mistake . Now I'm stuck with awful furniture. "
Worst online purchase ever
"Can I just copy one of the feedbacks here? Same experience. 2 months delayed, no phone call whatsoever. I always had to initiate follow ups. Really bad customer service. I don't understand why they need 1 to 2 days to update you (which never happened) considering in this age of technology, everything could be done within minutes. Don't they have cellphones to call who ever they need to contact? Never again buying from this site."
Worst service ever
"My order was back ordered and two months in it never came. No phone call or anything. They offered nothing for the inconvenience. I eventually just got a refund. Terrible service. "
PLEASE DO YOURSELF A FAVOR AND STAY AWAY FROM THIS STORE
"I've had one of the worst shopping experience EVER with The Classy Home. I placed an order through the website. Apparently everything was OK at the time I placed the order, however, they confirmed by email later on that the item i bought was out of stock and that I had to wait for more than a month to get it. In addition to that, they close on the weekends, they work 3 hours on Fridays and if you want to call customer service be prepared to spend more than half an hour on the phone waiting for someone to answer the phone and then receive a terrible service once someone finally answered. Oh, and they don't respond to emails either. So don't lose your time and go shopping somewhere else where they care about customers."
Stay away from this seller.
"Stay away from this store!! I ordered a set of chairs that contained a tag warning that the chair contained chemicals that caused birth defects and cancer. I contacted the store and in order to return the chairs I need to not only pay 25% of the fee but also the shipping fees to me and then back to them. Their customer service is horrible and their products give you cancer. Avoid them at all costs!!!!I keep asking them for advise on how to ship the chairs back- I just want them out of my house- they offer no help. "Just ship them however you would like," they told me after I asked for advise & I told them I have never shipped chairs and don't even know where to start. It's very evident they could not care less whether I am a satisfied customer or not. "
Easy to navigate web site. Easy to order and track order. Good delivery options
"i have been looking around for a sofa for the longest time couldn't find the sofa i needed, someone told me to check here i went to the site and got exactly what i needed in no time, it was very easy to navigate and find things and great service team as well, and got delivery faster then expected, for my next furniture purchase here will be my first place to check"
best price i could find
"the delivery men did an excellent job considering i had to reroute them due to poor driveway conditions ie: snow ice etc... i was very happy with the price i paid and even though i have not yet unpacked my furniture, it appears to be well packaged and in good condition. i have no complaints and plan to use this company again in the future! "