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Stores > The Book Depository / BookDepository.co.uk
  • The Book Deposi

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  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: Rating 0.83/10 0.83/10
    Return/Replacement policy: 0.00/10
Voice your opinion! Review The Book Depository / BookDepository.co.uk by clicking a star below.
Rating 2/10

Payment issues

" have ordered the books before. I am aware it takes time to get it delivered, there are no guaranteed timelines, so I expected that.
However, I placed an order last week, it was immediately cancelled. Reasoning - payment issue. I ordered again with a different card and different bank, even though in an email it states ordered, when I checked the Tracking status it states Cancelled again! In the meantime prices changed and the response I received was that their prices fluctuate so they cant do anything about it.

Rating 2/10

dont waste your time buying from this company. you wont receive your books.

"I bought 3 books at once and did not receive them. Customer service was not helpful and said that the company was not liable for non delivery for books. I did not receive any refund for non delivery of books. Sorry for the late review. "

Rating 2/10

Only buy stg you do not want to receive

"I ordered a book I needed for my thesis. The estimate was 20 business days. After two months It didnt arrive and there isnt any tracking number. I m in contact with them to receive a refund. I hope at least they will give my $40 back. They should be honest about the uncertainty in the delivery process."

Rating 2/10

Misleading/false promotion and terrible customer service

"They had the promotion "order by the 12th December and receive your order before Christmas".
Ordered on the 9th, never received it.
Received terrible customer service, rude and arrogant, didn't want to acknowledge or apologise at all!
I will never order from them again.

Rating 10/10


"Prices are very reasonable. Free shipping is such a good bonus. Payment was processed promptly and delivery was within projected delivery time frame. Book arrived from UK to Australia intact and without damage. Very, very happy :)"

Rating 10/10

Happy with both purchases!

"I had been reading and looking for sites to buy books that I can't buy in Argentina because they are not available, and someone mentioned Book Depository to me. So after searching reviews and books on their site and having some books in my wishlist, I purchased my first order on September 23rd. It was dispatched on the 26th (the next Monday). The site says that for books dispatched from UK to Latin America it takes 10-15 business days, so I knew I had to wait quite some time. My book arrived in perfect condition in a bubbled envelope on October 28th (by that time, I was already counting the days for when it would arive and how long would it take). I knew it would be long, because foreign purchases have a high chance of being held by customs office, that's one thing I feared. I was really happy at the end.

A few days later, on October 31st I ordered a second item: a tarot deck. It was dispatched on November 2nd and, to my biggest surprise, it arrived today on November 11th. I was already calm and waiting my month of delivery, so I expected it to be here by the beginning of December. Needless to say I was extremely surprised. Again, it arrived in perfect conditions.

The few interactions I had with the customer service office were to ask for the availability of some books, and was always attent and nice. Luckily, I didn't have to ask for a refund or anything because none of my orders were lost or damaged.

I do have to say that it would be extremely nice to have an option to track your books, because the uncertainty of not knowing where they are is awful.

Finally, I WILL say that this site is not for people that need a book ASAP, because there's no guarantee it will arrive on time. I chose Book Depository over any other site (including amazon) because of shipping costs. While amazon gives the certainty of knowing your product will arrive within a designated time frame and giving a tracking number, the cost of shipping the books I wanted to Argentina was insane, so free shipping over 33 dollar shipping is pretty much great. Also, you need to check how long delivery for each country will be and from where, and when it will be dispatched (most books say they will be dispatched 2/3/4/5 days from UK/Australia) and on the confirmation e-mail they state the ESTIMATED arrival time for the packages (I highlight estimated because it's not guaranteed it will be in that timeframe).

Great experience so far and will sure be buying more from them in the future.

Rating 2/10

Let the buyer beware!

"Two orders, two months apart, for 'in stock' items.

A week goes by then an important message from Amazon on both occasions, viz.

We're writing about the marketplace order you placed on 2016-10-23 with Book Depository. Unfortunately, Book Depository has not confirmed the dispatch of this order, and we are unable to provide you with dispatch details yet.

On enquiry, I'm informed that item is out of stock!

I have reported such practice to Amazon.

Very Dissatisfied!



Rating 2/10

waste of time

"ordered a mp on monday , 2 to 3 days delivery was statesd and still didnt have it by saterday when i required it for .... useless now !"

Rating 2/10

Worst Customer Service Ever

"I placed an order for 6 books. Despite their website and confirmation email showing the correct address, they sent the shipment TWICE to a non-existent address. Their Customer Service Department also confirmed my address after I waited 3 weeks for the books, yet they shipped to the non-existent address. They cannot be reached by phone and the off-shore Customer Service Department keeps no notes. I wrote 23 emails of which half were retelling the entire story from scratch. It was a horrible, frustrating experience which wasted many hours of my time. Worst of all, the book were a birthday gift for my son.

I the end, PayPal refunded my money because Book Depository did not reply to their emails either.

Never again. Use Amazon or a brick and mortar store.

Rating 2/10

Fucking lousy

"Book didnt arrive, sent a feedback and they said they would resend a new one. Still hasn't arrived. More than a month now.

I didn't even want to give them 1 star, but i had to, if not they wont let me post!

Rating 10/10

Excellent service and low prices

"I ordered two fat books at The Book Depository to The Netherlands within a time frame of two months. Both books had the lowest price I could find on the Internet. They arrived each exactly one week after the order. In excellent state and for FREE! I don't understand all the negative talk about this service. I tried it twice and was in both cases 100% satisfied!"

Rating 2/10

Worst service ever

"I've ordered a book, and only after I asked it was dispatched. But never came to address i've placed on my order. After notifying BookDepository about the problem (over 2 weeks after placing the order), they told me they would send another one. But apparently they never did, since I didn't get my order. After more than a month, I've decided to resign from their services (how long can you wait for a book? sent twice?) and demanded full refund. Well, it's been another month and there is still no money on my account. The customer service is terrible. Never again! I strongly NOT RECOMMEND!"

Rating 6/10


"The book I ordered arrived a little later than usual with the added bonus of one extra feature - a noticeable corner crunch. Now this is not such a horror to behold on a slim novel, but on a sizeable chess-reference tome it takes on the characteristics of a well beaten about the face amateur boxer. What surprised me was that the packaging, packaging without any form of bubble wrap, was undamaged. Conclusion: I was deliberately shipped an already damaged book. Poor form from the people at bookdepository. "

Rating 2/10

It will turn up eventually.......

"As many of the reviews have stated, if you want the book you ordered within a month, dont order from here.
Their website will always say in stock and will ship within 2 days - They Lie.
Even after their customer service (who are quick, polite but ultimately useless) have told me that they are having difficulties with their supplier - the website did not change! - still "Available - Dispatched from the UK in 2 business days"
I should have learnt from my 1st order with them - over a month for a text book I needed for a course - It eventuall y turned up after I had bought it again from a retail store. I thought it may have been a one off - definately not, it is their business model, they have cheap prices, pay for google ratings, but cant provide the service to go with it.

Good luck if you do go with them

Rating 2/10


"I only had problems with this company. Four orders I placed with them never arrived and I never got a refund either. The customer service is terrible: They promise you all kind of things but nothing ever happens. Never going to buy from them again."

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