My story with The Blade Shop is similar to Marine01 below. I ordered my knife on June 19th, 2008. They debited my card on that day. I received an email the following day that the knife was back-ordered and would be shipped in 1-2 weeks, so I decided to wait. 2 weeks later, I emailed again and was told it would be July 19, 2008 before it was received. On July 20, 2008, I sent another email and received word the following day that there was another 2 week delay. I emailed them to cancel the order. I was emailed back to call their customer no-service and cancel, which I did. I also informed them that was an unacceptable practice to #1, not show that the knife was on backorder, and #2, to charge my card when it was not in stock. They seem unconcerned and told me my money would be refunded with 10 days. It was not refunded, so I called back and was informed that they had 30 days by law, but it would be in my account on August 4, 2008. It is now August 11, 2008, and it has not been refunded yet. They have failed to respond to any emails since August 4th. BAD COMPANY. BAD BUSINESS PRACTICES. I will be reporting them to the BBB, their state Attorney General and the Federal Trade Commission, since they do business across state lines. They still have $232.00 of my money.

TheBladeShop does not keep their word.  
 
TheBladeShop advertises a "120% Protection Low Price Guarantee!" I needed to buy several Victorinox Swiss Army knives, so I shopped around online. A seller on Amazon had the lowest price for them, but TheBladeShop would have been cheaper with their low price guarantee. I read all of the fine print for their price match, confirmed that all the requirements were met, and called TheBladeShop. The guy was quiet for a while and then he put me on hold. When he came back on the phone, he had made up a new requirement that is not listed on their website (even today). He said the seller on Amazon did not have a phone number where he could call to confirm their inventory. This was nonsense because the number in stock was displayed right on the Amazon webpage. TheBladeShop refused to honor their low price guarantee, so I ordered from the Amazon seller. (I received the Swiss Army knives, so obviously the Amazon seller did have them in stock.)

I called in my order on the 4th of Dec., the man told me it will ship the next day UPS ground. Called back the 11th, they said it had not shipped yet, could not find info on it being shipped, they said one will be shipped that day. On the 14th I went online to my account, and stillit said my order was in progress, called talked to Elizabith in customer service..(LOL) she could not find any info on it being shipped and would look into it. I called back 1 hour later, talked to Will in CS, he would ship one 2 day USPS and I would have it by Tuesday, I explained I needed it by Wensday I aw going to see my brother it was a gift. Well its Thursday, I called the blade shop talked to them explained I got another gift for my brother, wont need the knife, and if it ever comes I need a prepaid shipping label sent. They refused even admiting it was their screw up.BAD PLACE dont buy there!!!!!! BAD CUSTOMER SERVICE and they dont ship the next, more like never!!!!!

I placed an order with thebladeshop.com on August 28th 2007. The next day I received an email stating that the products I ordered were back-ordered and expected to arrive in two weeks. I waited 2-1/2 weeks and then called the toll free number. The agent told me that the truck would be there in 3 days and my order would be shipped. 3 weeks later I again called and was told that one product was in and the second would arrive in 4-5 days. 2 weeks after that I sent an email with no response. On October 29th I again called and was told that the order was in and would be shipped. I received the order today, over 2 months after my credit card had been shipped. Their customer service never initiated contact after that first email, I had to call to get any information. I sent an email expressing my dissatisfaction with the customer service and lack of notification and received an email stating that The Blade Shop felt that I did indeed receive good customer service. I will never order from them again. Friendliness does not equal good customer service.