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"I made a purchase from the Blade Authority on Nov 15th. I received an email indicating that the purchase went through and was being processed. My card was charged for the purchase. Shortly afterwards, I noticed on the website that the knife that I purchased was out of stock. I called and spoke with customer service and they said that one item remained in stock and that it would ship soon. I waited about 4 days and called in to check status on the shipment. Customer service informed me that the knife was, in fact, out of stock, and that it may be a few weeks before getting new inventory. I asked them to cancel the order, at that time. I asked for an email receipt indicating that the order was cancelled. Never got an email. I was starting to become suspicious about the integrity of this reseller. After another week, I called to check status of the cancellation. They gave me the authorization number for the cancellation and assured me that it was being processed. The woman was very nice and professional. I again asked for an email confirmation with current status, and the woman said that she would do so. She read my email address to me and assured me that I would receive that confirmation soon. Again, never received an email. On Nov 27th, I called my credit card company and they did not have any status for me - but acknowledged that it sometimes takes over a week to get refunds. Based on that information, I decided to wait a few more days, before filing a claim. Thankfully, today I found that the refund did, in fact, process and was credited back to my account. Overall I'm glad this transaction is finally over. I'm writing this review for 2 reasons. 1. To acknowledge that the transaction was finally completed properly and that Blade Authority did take action to make it right (I believe it was a good faith effort on their part). 2. To point out to the Blade Authority that this was an irritating experience. With only a little more effort on your part, this would have been a 4 star (or 5 star) transaction. Never did customer service follow up with me - no email confirmations, except the initial purchase. It would have been very helpful if the customer service agent showed me that she took ownership of the issue - and provided me with follow up documentation - including perhaps her signature block or agent number. Since this did not happen, I felt completely disconnected from this transaction and was always left wondering if it was legitimate. As a result, I do not feel welcome to make future purchases. My point is that you need to treat your customers as gold - with a personal touch - and follow up to make sure we're happy with your service. In all honesty, I did sense that your customer service agents appeared to be very capable of providing professional service. You just need to make sure they have the proper training and tools, to do so."
"Below is a copy of the review I wrote for The Blade Authority. I understand it is the same store as this one. I did business with Blade Authority, unaware of the devious name change. I posted a review there so the next poor sucker could avoid them, but wanted to repeat it here.This company (which I understand used to be The Blade Shop, but changed names due to bad reviews) is responsible for the worst on-line shopping experience I have ever had. They immediately charged my card, then blatantly lied to me by telling me they had shipped my knife. The customer service girl claimed that their computers weren't coordinating with Fed-Ex. She even claimed to have sent a second knife, and told me to send one back if I received two. This was all made up B.S. to stall me. This went on about 3 weeks and I then gave her a date by which to refund my money. She claimed more computer problems and that she gave the refund, but it would take a while for my bank to post it. More stalling. I finally had to file an EFT dispute at my bank to get my $212.00 back. What a horrible company. They lied, cheated, and stole."
"This is a review for Blade Authority (formerly known as Blade Shop, apparently). I would very strongly suggest finding another retailer if you're thinking about buying a knife. I placed an order with them, was promptly charged on my credit card, and then TWO MONTHS later (after several frustrated phone calls and being out and out lied to about it having been shipped twice) was finally shipped a knife, which wasn't even the one I ordered. They sent a different blade coating than the one I ordered but I am so fed up with their terrible service I didn't even bother to exchange it- I probably would never get the right one. "
"the bad reviews I read about this company had me sacred to death after I placed my order. However have nothing but good things to say. Over all fast and good service. Got the knife in a few days. They do say give 7-10 days before you contact them after order. Maybe I'm a lucky one, as far a complaints bout not in stock if the knife is hard to get it may take a while. Call twice got quick response each time. Will do business with them again, hopefully my view don't change"
"Blade Authority = The Blade Shop (same company)...... Both SUCKS !!!Do NOT buy anything, please beware!!!!"
"The Blade Shop (or Blade Authority as they changed their name because of too many bad reviews). I received my knife in 5 days after placing the order. I arrived ups and was in brand new condition, stating Blade Authority on packing slip. I would no place another order with this company though, despite the good service I received. The 1877-291-1328 was never in service and the company changing their name is kinda funny, doesn't make me feel secure, as I wanted to order a BM Infidel."
"I have been shopping there sevral years and their service is deteriorating. They say knives are in stock and being shipped the next day and you dont get them for weeks. I am waiting for one now and think I may have been conned. I hope they did not go bankrupt and I am sorry I let their pricing tricked me into sending money."
"I ordered from the blade shop a ka-bar knife and recieved it over two weeks after order date. When I recieved the knife everything seemed in order till I examined the knife. The knife blade was in bad shape. Appeared a child had sharpened the knife. The grind angle on one side was 30 and on the other 10. Then knife had a chunk of metal on end of knife and wasn't sharpened at top.Well sent the blade shop over half a dozen emails and multiple calls. Just getting the run around. Finally called amazon and they said I could ship it back to them for free and they would refund me the money. STAY AWAY FROM BLADE SHOP"
"I think that this is a scam! Ordered on 02/28/11; website said in stock. Then item was backordered. CC charged but item not shipped. Waited 6 wks. Asked for a refund and told no problem. Still waiting for a refund."
"WORST SERVICE EVER. I ordered a product in early January and was immediately billed and sent an email stating that the product was on back-order. I called them to ask how and and was always told by the end of the week they would have it. After waiting a month and a half i called and cancelled the order. 3 Weeks later and I still have yet to be refunded! I call them every other day... and its the same damn story... its been posted, I will check with our accounting department..."
"Placed an order on 12-30-10, credit card was charged immediatley. On 1-3-11 rcv email stating items were on backorder (other companies that I researched this item through listed on website if it was on back order) Went with them because of the price & availability of item. Finally got tired of waiting abd cancelled order on 1-17-11, The Blade Shop stated it would credit my card within 10 days, No credit as of 2-8-11. Several phone calls, they tell me credit was posted to my card on 2-9-11 will wait and see. Do not buy from them. After I cancelled my order on 1-17 I ordered same product through different company and I had my knives within 3 days."
"It has all been said, but they are scam artists. They have a bunch of stuff 'in stock' that they cannot actually get, so they charge your card immediately, then YOU have to followup a month later to see whats going on, then they say 'oh we cant get it', then its months and months of excuses why the credit hasnt shown up yet. You will probably end up having to dispute the charge with credit card company, as I did. Wish i had done my homework before ordering from them. "
"CON-ARTIST & RIP-OFF, DO NOT BUY FROM The Blade Shop!! Basically, mine is the same story, only worse. As my son prepared to deploy to Afghanistan, he wanted a certain pocket knife to have with him, he ordered it on 7/27/10. On 8/20/10 They sent a generic "it's back-ordered" email. My son asked me check on his order in early November, that's when they said "oh we can't get that knife any longer, do you want a substitute?" Of course I said no, as my son is very specific with what he wants. They agreed to cancel the order & credit his account on 11/8/10. Since then, I've made numerous calls to them and I've now opened a claim with my bank. They've had $157.00 for over 4 months! What if I wasn't watching out for the credit...he'd be off in Afghanistan for a year, fighting for his life, while these rip-off artists were spending his hard-earned Army pay. WE WILL NEVER DO BUSINESS WITH THEM AGAIN!"
"Wish I'd read all these reviews before ordering. Same complaint as everyone else. They took my order, charged my CC and never told me the item was on backorder. 3 weeks later when I didn't receive the knife I cancelled. They SAID they would credit my CC but never did. It has been over 2 months now and after several calls I am STILL fighting to get my money back. These people lie through their teeth. DO NO DO BUSINESS WITH THE BLADE SHOP."
"I bought a microtech ultratech from these guys and they sold me a knife with a different blade than what was listed. Check before you buy, these guys didnt take my return and now im stuck with this knife I dont want! I talked to the manager and he tried to tell me I got a deal! I DON'T THINK IT IS A DEAL WHEN I BUY ONE THING AND YOU SEND ME ANOTHER, CHEAPER BLADE!"
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