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Ratings & Trust

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Full Rating Profile
  • The Best Things
    • Address: 299 Herndon Parkway Suite 210 Herndon, VA 20170
    • Contact: customer.service@thebestthings.com
    • Phone: 800-884-1373
    • Customer Support: 703-796-5544
    • Business Hours: 9:00am - 5:00pm Mon - Fri. Closed Sat. & Sun.
    • Fax: 703-766-0966

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 7.50/10 7.50/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

160 Customer Reviews

Rating 10/10
5/5
2015-01-10

"Quick shipping. Packed nice. Just as described."

This review was modified by Debbie789 on January 10 2015 11:56:00 AM


Rating 10/10
5/5
2012-01-19

"I ordered a Waterman pen from Australia - it was efficiently followed up (even though the emails got "junked" by my server!) re the freight options and I was treated like I was living next door to the warehouse! Significant saving too, over a local purchase. Would be good if they use a mail option, however, rather than FedEx or equivalent as this would save a lot of freight cost."


Rating 10/10
5/5
2009-10-14

"Good inventory. Good communication and speedy shipping. Items well packed.
Might consider quantity discounts(10% for 6 or more) for purchase of multiple gouges."


Rating 10/10
5/5
2009-05-23

" Delivery was very prompt. No surprises / surcharges on shipping / handling. Tools were well packaged. Value was good for the items ordered. Tools were as described and good quality."


Rating 10/10
5/5
2008-04-25

"I was searching for an Electric Burn-in Knife. Found several, but after I did the math, "The Best Things" offered overall best price for knife and sticks plus shipping. Excellent delivery time. Very satisfied. "


Rating 10/10
5/5
2008-01-04

"The wooden hand screws were the best quality that I have worked with. It's nice to see that they are still produced in the United States. The order was processed and received in record time without a problem. I will possitively recommend the company and make future purchases myself. Great job!"


Rating 10/10
5/5
2006-12-01

"Lamson Sharp knives were ordered on 11/25/06 (Monday) and received via UPS Ground on 12/1/06. A confirmation email was received on 11/27/06 (Monday). Order arrived 100% accurate. We will definitely order from The Best Things again. I checked all over the web and they had the "Best" prices and largest selection at reduced prices."


Rating 10/10
5/5
2006-06-16

"I was on a search for some good woodworking tools that I needed. My local vendors prices were so far out of my budget range. In my search I ran across The Best Things and I was elated at the great prices they posted. I needed to call the company to verify they had a particular item in stock that I needed immediately and I found that their customer service was outstanding. They were able to ship my item the following morning and it arrived quickly. They also do not gouge you on the shipping cost!!! My overall experience has been great and I will certainly buy from them again. They are an A+++ vendor in my book!!!"


Rating 10/10
5/5
2006-05-01

"This is my second purchase from them. They really took the time to answer all my questions. As well they know the products they are selling. The items arrived as scheduled, well packaged and exactly as described. As well they believe in top customer service--something now considered old fashioned with many. Most importantly, I feel safe purchasing from them. Hat's off and Thank you The Best Things!"


Rating 10/10
5/5
2006-03-30

"My online ordering experience with "The Best Things" was the best in recent memory. I placed an order for 7 Robert Sorby Turning tools, and then was able to add an additional item by telephone. Judging by the extensive selection of a variety of different items, all at reasonable prices, I expected that this might be one of those "we'll order it when you place your order" operations. I was pleasantly surprised to learn that the order would ship complete that afternoon. I received the order today by UPS Ground, six days after I placed it. It was well packed with all items in perfect condition. I am quite satisfied, and will be ordering again. "


Rating 10/10
5/5
2006-02-25

"I liked my experiernce with this site. It was fairly easy to navigate."

+ Read user comments

Rating 10/10
5/5
2006-01-24

"This is an excellent online store with great merchandise and great prices. The delivery was right on time and the customer service was personal and exellent."


Rating 8/10
4/5
2006-01-23

"The Best Things Online Store is a great resource for the professional woodworker. There tool selection is the best and the pricing is fabulous. Not only are their tools great but the website is simple and straight forward. The delivery was also on time. I highly recommend this company to all master craftsmen."


Rating 10/10
5/5
2006-01-12

"First time order. Outstanding product price and shipped the day I placed the order - at the height of the holiday season.

Will definately buy from The Best Things again."


Rating 10/10
5/5
2006-01-10

"The web site is really easy to use and quick. They shipped my order the same day I entered it. I also received an e-mail with a track-id from a real person - not computer generated. Outstanding customer support and shipping - I ordered on Friday, and had my rasp on Monday.
Definitely going to do business here again !"


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