Comparison shop, read reviews, find savings, at ResellerRatings.com.
Comparison shop, read reviews, find savings, at ResellerRatings.com.
Store ratings, compare prices, bargains.
Customer Reviews: 301,961 | Stores Rated: 16,783 | please login
BROWSE STORES: #|A|B|C|D|E|F|G|H|I|J|K|L|M|N|O|P|Q|R|S|T|U|V|W|X|Y|Z
Shop For:
Digital Cameras
Digital Cameras
Plasma and LCD HDTv's
HDTV's
iPods and Other MP3 Players
iPods
PC Laptops
Laptops
Camcorders
Camcorders
GPS Navigation
GPS/Nav
Camera Lenses
Lenses
Store Rating and Reviews TheNerds.net

Homepage: http://www.thenerds.net
Store Actively Participates This company DOES actively participate at ResellerRatings to monitor feedback and respond to customer issues.
See all participating companies!
  
Overall Customer Satisfaction Rating  
Six-Month Rating: 4.67 / 10
Six-Month Reviews: 15
Lifetime Reviews: 263

   


Lifetime Rating: 6.26 / 10
All Stores Avg.: 8.01
7.88 Pricing of Products and Services
4.17 Likelihood of Future Purchases
4.33 Shipping and Packaging
2.88 Customer Service
2.50 Return or Replacement
Show Reviews Read all 263 reviews below.
This merchant has fewer than 20 reviews in the past 6 months.
 
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
2680 NE 188th Street  
North Miami Beach, Florida
customer support email:
cs@thenerds.net
phone:
888-566-6373
customer support:
888-566-63763
business hours (est):
Monday - Friday 9:00am - 6:00pm

FAX: 305-932-2797


TheNerds.net Advertisement
 TheNerds.net Customer Reviews
Page 1 of 18sort reviews by:
high low helpful by date
time period:
past week past month all
Reviews 1 - 15 of 269 1 | 2 | 3 | 4 | 5 | .... | 18   Next Page
Very Dissatisfied
Reviewer: rjtorres (2)
Click Here to See the Profile for rjtorres

10/15/08 11:42 AM
I won't order from this company again; I paid for expedited processing on the shipment, and I call 3 days later, and the order still has not shipped. They tell me that they're going to ship it to me "that day" and that I'll have it "tomorrow" but I've heard these kinds of promises before, and they're usually just empty. I'm not going to wait around while they figure out how to ship my product.  
 
I canceled my order, and I'll go with a reseller who is better at communicating actual delivery times. I guess if you don't care about when you get what you want, this is a fine reseller. Otherwise, skip it.

Compare Product Prices:
Plasma and LCD 
HDTv's
HDTV's
GPS Navigation
GPS/Nav
Digital Cameras
Photo
iPods and Other 
MP3 Players
Music
PC Laptops
Laptops

Very Satisfied
Reviewer: khoirhallladdfvv (1)
Click Here to See the Profile for khoirhallladdfvv

10/1/08 1:20 PM
ian was great! i had a fedex sending problem and he helped me resolve it. thanks again!

Very Dissatisfied
Reviewer: aZn_plyR (5)
Click Here to See the Profile for aZn_plyR

9/19/08 2:31 PM
thenerds.net stole $8 from me.  
 
I ordered a refurb monitor from them.  
 
Price was $149.99 + $29.99 shipping = $179.98  
 
I used a coupon online to get $8 off the total price, which equals $171.98.  
 
They bait and switched my order, since they said the stock was well over 600 but my order was canceled immediately.  
 
I received a refund of only $163.98 a few days later, after they earned interest and then on top of that, did not give me a full refund, they stole $8 out of my pocket.  
 
I call their customer service number, and the person was extremely rude, refusing to give me the $8 back.  
 
The rep on the phone was obviously uneducated and cannot count, I paid $179.98 minus the $8 coupon, which makes the total paid $171.98.  
 
They took an additional $8 off the $171.98 then refunded me $163.98 and claiming that's all I paid when my paypal account says partial refund from $171.98 and my freaking bank statement says I paid $171.98.  
 
 
Update:  
 
Well I filed a paypal dispute and resellerratings sent me an email if I wanted to update anything. Same thing, they have only a couple days left to respond to the dispute and have not, horrible company.

This review was modified by its author, aZn_plyR, on 9/29/08 2:50 PM.

Very Dissatisfied
Reviewer: bobytt (4)
User Rating: 
Click Here to See the Profile for bobytt

8/29/08 12:47 PM
Another e-tailer who use bait and switch tactics, or doesn't provide instant inventory. Or just want to gain some short loan from customers to buy products and after 4-5 days to return the money.. Whatever they want to do , its not nice to their customers. It took them 1 day to let me know that my order is canceled and THEY DOESN'T PROVIDE ME WITH REASON why they did cancel my order?  
 
" 896P31260AR CHIPSET MODEL:GTX 260;896MB;DDR3;PCI-E 2.0;MEMORY BANDWIDTH:112;MEMORY CLOCK:2 1 $163.99 $163.99  
subtotal $163.99  
s & h  
(ground) $9.99  
rush $3.99  
tax $11.48  
VOID: Never Shipped (Your order has been cancelled) ($189.45)  
total $0.00"  
 
That's definitely not the way to do business and i will not recommend this store to anyone. I build PC systems for living and i will NOT use their store for anything in the future.  
 
When i called customer support the guy told me , that my order is going to be shipped the next day. Then i got the cancellation e-mail. And no explanation.

This review was modified by its author, bobytt, on 8/29/08 3:03 PM.

Very Satisfied
Reviewer: chabao (4)
Click Here to See the Profile for chabao

8/22/08 10:22 AM
This is the second time I order from thenerds.net. And I can't be more satisfied. First time I bought a HP CM1017 multifunction printer. It arrived in 3 days and it was brand new. This time I ordered a Monster HTS850 home theater power center on Aug 18. I got it on Aug 21. Again it was brand new and price was the best I could find. I will not hesitate recommending thenerds.net to my friends.

Very Dissatisfied
Reviewer: davidtt485 (1)
User Rating: 
Click Here to See the Profile for davidtt485

8/19/08 1:29 PM
Edit1: product was shipped, a week after my order was placed. product has not yet arrives so tomorrow it will be two weeks.  
 
i ordered a pny 9600gt pci express video card for $95.98 this model was the one that was packaged with front lines. I made a call today 8/19 only to find out that my video card is EOL(end of life) and they are sending them back. When i placed my order on the web the card was 95.98 and they had 11 in stock. Now the cost is 115 and they have 121 of them in stock. Ian has said a refund will be issued, but from the reviews listed here i do not trust him. I have contacted the BBB. They have pleny of pny 9600gts why not send me the one i had paid for last week. Do not Buy i trust ebay more.

This review was modified by its author, davidtt485, on 8/24/08 8:25 PM.

Very Satisfied
Reviewer: PatP3005 (1)
Click Here to See the Profile for PatP3005

7/13/08 8:48 AM
TheNerds.net were a great company to work with. My order had a problem that was not the fault of TheNerds. But they bent over backward to fix the problem and ended up with me being a happy customer. Highly recommend them.

Very Dissatisfied
Reviewer: mburwen (1)
User Rating: 
Click Here to See the Profile for mburwen

7/3/08 11:41 PM
I ordered a $200 item and was pleasantly surprised when I was notified that it would be delivered via FedEx in 5 days. NOT! FedEx told me that although it received an electronic notification, it never got the item. Nerds.net would not answer my emails. Spoke to Customer support three times by phone and each time was assured everything would be quickly resolved. NOT! Now every time I call them, my phone call is cut off. I've initiated a PayPal dispute and got my credit card company to suspend their charge. This order has been a nightmare.

Very Satisfied
Reviewer: Hwkeye (11)
Click Here to See the Profile for Hwkeye

7/2/08 9:12 AM
I ordered a new Antec 1200 gaming case from TheNerds at a great price and happily they were running a weekend special were all shipping was $4.99! The order process was flawless as well as tracking the case to my door. The case box was very wet on one corner (I live in Florida and we had some very heavy rains the day previous to the deliver so I wasn't too surprised to see the box covered in plastic with one corner wet and anyway that would be gig on the carrier and not TheNerds) but the actual gaming case was dry and in perfect condition. All in all it was an excellent experience.

Neither Satisfied nor Dissatisfied
Reviewer: avara222 (1)
Click Here to See the Profile for avara222

7/1/08 10:46 AM
The Good: I ordered from thenerds.net because they had the lowest price for a FireGL card I was looking for. Overall I saved about $40. Customer service answers their phone within a couple of minutes.  
 
The mediocre: I ordered Friday morning and they shipped my item the following Monday.  
 
The Bad: They charged $32 dollars for shipping a 4 lb package. I wouldn't be complaining if it didn't take 8 days (6 of them business days).  
 
Bottom line: If you can save some money ordering from the nerds.net do it only if you don't mind waiting over a week for your item. I would have ordered the same item again if it didn't take so long to get it.  
 
Update:: Turns out the tracking information I was reading was wrong... the item was delivered July 3 instead of the 8th. It was a pleasent surprise and considering that I had an overall good experience with thenerds.net and I would do business again.

This review was modified by its author, avara222, on 7/11/08 10:29 AM.

Somewhat Satisfied
Reviewer: mn1156 (1)
Click Here to See the Profile for mn1156

6/29/08 4:37 PM
Other than one of the items being out of stock, everything went smoothly.

Somewhat Satisfied
Reviewer: unrealreality (1)
Click Here to See the Profile for unrealreality

6/27/08 11:40 AM
I ordered 3 parts for a chief projector mount (RPA-U, extention column, and in-wall bracket). They say it takes 24-72 hours to ship and it's true. They sent a tracking number and when i recieved the package (which was fast) it was only 1 of the 3 items (it looked like it was drop shipped from manufacturer). I called up and emailed and they never got back to me. 3 days later, I recieved the other 2 parts. The prices are great, and the items came in immaculate condition, I think their customer service leaves alot to be desired, but I would definitely order from them again.

Very Satisfied
Reviewer: Bampei (3)
Click Here to See the Profile for Bampei

6/25/08 5:20 AM
Ordered a Samsung multifunction color laser printer online on a Saturday. Price listed was lower by between $96-200 compared to other online retailers. Was a bit nervous about them, having never heard of this retailer before, but took the shot anyway for $737 including shipping.  
Got a call from a very friendly customer service rep on Monday to confirm address (security check which I appreciate), and no attempt to upsell any product.  
Printer was shipped on that day (Monday) with a tracking number soon posted on my account page, and an email sent to me confirming shipment. Fedex tracking indicated delivery date by the appropriate shipping method.  
Company is located in South Florida, but the shipment originated in Chicago, which indicates to me that TheNerds.net works with drop-shippers, and that is fine with me (keeps the prices down).  
Long story short... I was extremely pleased with the entire ordering process and interaction with the company. I would not hesitate to do business with them again as long as their price is the lowest of my preferred online shopping sources for a product I am looking to purchase. (Not ALL their prices are the best, but I will always check them for desired products, and buy if their price is lowest).  
You can feel secure doing business with them. No problems whatsoever.  
 
UPDATE:  
Received the printer a day earlier than expected! The printer was in a box that weighed a total of 104 pounds! Original box and untouched. The printer is awesome and was painless to set up on my home network in a combined Windows/Mac mix. The printer came directly from Ingram Micro (got this from the Fedex tracking info) who are the largest computer equipment/software wholesalers in the world. TheNerds.net obviously are a Ingram authorized reseller, and they drop ship directly from Chicago which is why TheNerds pricing can be so low. VERY PLEASED with the whole transaction, and will definitely do business again!

This review was modified by its author, Bampei, on 7/5/08 7:30 AM.

Very Dissatisfied
Reviewer: 77Wolf (1)
User Rating: 
Click Here to See the Profile for 77Wolf

6/16/08 11:26 AM
RUDE customer service, uninterested in helping. Will not send refund. DO NOT DO BUSINESS WITH THEM!!!!!

Very Dissatisfied
Reviewer: RobtHobbs (1)
User Rating: 
Click Here to See the Profile for RobtHobbs

6/6/08 1:10 PM
I have ordered numerous items from TheNerds and had been very satisfied until now. I ordered an upgrade copy of Diskeeper 2008 Server in order to upgrade my version 8 software. When the package arrived, it had a sticker on the front of the CD case indicating the upgrade only worked with version 10 or later. I did not break the seal on the package and immediately contacted TheNerds. Seems there is no return on software regardless of the reason and they suggested I contact the manufacture. Diskeeper was very cooperative but unable to do anything for me since I had not bought it from them.  
 
I have spent a couple of thousand with them over time and I sure won't deal with them again. My word of warning here is to check their return policy on anything you consider buying from them. There is a long list of products that they will not accept back even if it arrives DOA.

Sharp LC-52D65U 52" 1080p LCD HDTV $1422 Shipped
Last Post: 9:58 AM
Samsung LN46A500 46" 1080p LCD HDTV $1099 Ship
Last Post: 9:52 AM
Samsung PN42A400 42" 720p Plasma HDTV $699 Ship
Last Post: 9:48 AM
Samsung PN50A400 50" 720p Plasma HDTV $899 Ship
Last Post: 9:42 AM
Memorex MLT3221 32" 720p LCD HDTV $380 Shipped
Last Post: 9:28 AM
Sharp LC52SB55U 52" 1080p LCD HDTV $1300 Shipped
Last Post: 9:18 AM
Acer EX4630-4658 14.1" Notebook $424 Shipped
Last Post: 9:14 AM
V7 D22W12 22" Widescreen LCD Monitor $150 Ship
Last Post: 8:56 AM
Circuit City Select DVD Movie Sale $3 Each
Last Post: 8:54 AM
Meritline Weekly Sale + Select Free Shipping
Last Post: 8:44 AM
Nice collection of Active duty military rings
Last Post: 4:07 AM
Does anyone know anything about this business?
Last Post: 11:54 PM
Crying..Brave Captain America Actor Pulls Daredevil Cliffhanger For Cancer Cause!
Last Post: 9:21 PM
A New Member...
Last Post: 9:21 PM
Test
Last Post: 9:20 PM
Specs for a dvd player - computer
Last Post: 9:02 PM

Page 1 of 18 1 | 2 | 3 | 4 | 5 | .... | 18   Next Page

Digital Cameras
Digital Cameras
Digital Camera Memory
Digital Camera Accessories
Mini-DV Camcorders
Electronics
Plasma & LCD TV's
MP3 Players
DVD Players
DVD Recorders
Peripherals
LCD & CRT Monitors
Hard Drives
DVD and CD Burners
Networking
Gaming Devices
Components
Motherboards
Processors
Graphics Cards
PC Cases
Memory