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"The parts that I ordered did not fit. I found their website information misleading. If they say it works for all models, then it should work for all models. I decided to just get an RMA and return the parts, eating the cost on the shipping. Note, their return process via the website has been down for over two months. I'm not sure if it worked prior to my order, but I would not be surprised if it hasn't work for a while. So I had to call in three times to get an RMA, being told the first two times that the website would be up soon. After promptly sending the parts back and emailing them the tracking info (UPS ground). It still took 20 business days to get a refund that they say should take 10 days. I had to call them in order to get the refund processed since they didn't feel like doing it on their own. I also had to email them three times in order to actually get the refund to show on my credit card.Wrong parts due to incorrect website information and abysmal customer service. Avoid this company. The free ground shipping is not worth it."
"Buyer beware. I ordered a side mirror for a Volkswagen Jetta. When I recieved the part it was cracked in two places. They claimed that UPS would come and pick the part up and they would send a new one. 3 weeks go by and no UPS and no new part. I shipped the part back and they only gave me a partial refund. I am out 20 bucks and heap load of head aches and wasted time dealing with this irresponsible and lackadaisical company. "
"I read the negative reviews but decided to take a chance anyway. They had the part I needed (an older Jaguar part) cheaper than anyone else. Correct part arrived in less than a week and fit fine. I'll use them a again"
"DO NOT ORDER FROM THESE GUYS! THIS SITE IS A SCAM!!! YOU ORDER YOUR PART AND THEY WILL SEND YOU SOMETHING ELSE, NOT EVEN CLOSE TO MATCHING FOR YOUR VEHICLE, SO THEY KEEP 20% OF YOUR ORDER FOR RE-STOCKING FEE-THAT IS IF THEY EVEN REFUND YOU! STAY AWAY OR LEARN THE HARD WAY. CHECK OUT THEIR COMPLAINTS HERE: http://www.bbb.org/new-york-city/business-reviews/auto-parts-and-supplies-new/theautopartsshop-com-in-smithtown-ny-108855I WISH I COULD HAVE SEEN THIS BEFORE ORDERING FROM THESE SCAMMERS!"
"I had an amazing experience with AutoPartsShop.comWhen I contacted the local mechanics for the thing I was looking for, they gave me very high quotes ~$150. But I could find the same product for less than $30 at AutoParts. After placing the order, I got an email with a tracking number. I tried to track my product almost immediately but the website said they needed to get something from the warehouse before they could update the tracking information. I was a bit disappointed as the tracking data did not update even after 1 day. But to my surprise when I reached home, I found the product had already been delivered. Yes, the delivery happened just 1 day after I had placed my order. It was therefore a very wonderful experience altogether!!!"
"AutoPartsShop seem ok but my Parts (ABS Sensors) bring up all my warning lights and as Im in Australia and had the Horror of dealing with Bongo my parts cost the same as Genuine in Australia.It now looks like quite a problem to resolve due to being in Australia."
"Just wanted to thank the Auto parts shop for supplying affordable parts with the quality to go with. We had a bad experience around Christmas and they helped us pull through it with the money we had to repair our vehicle. Thank You for your service."
"The service was fast, looking up the parts was easy, and the shipping was quick. "
"This site is at the top of our list when trying to find parts for our older classic cars such as our 1968 Buick Riviera."
"This merchant had the part I needed, when no one else did."
"The part I received was original, brand new and was exactly what I ordered... and the price was right too! Received in a short space of time and had no issues at all."
"Quick service, and parts fit first time"
"Quick service/shipping. Part exactly as needed."
"The parts I ordered were received quickly and have been working great! Much higher quality and lower prices compared to the local auto parts stores"
"The parts were shipped in a timely manner and arrived in great condition. You can't beat the prices and quality of parts they offer!"
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