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"Ordered a book for 79 and they canceled without notice. Ordered the book again with expedited shipping so I could get it for class. Cancelled again. I called customer service to find out what was going on. They told me that when I ordered the book for $137 the price had jumped durring my transaction to $138 so they had to cancel the second order... Okay... So I asked them to ship me a diffrent used copy which their website now had listed at 190. I also asked them to cover the cost for shipping since glitches in their website were causing me to get canceled orders. I was told they would only cover the shipping if I bought a new book for $207. Seriously? I asked to speak with a manager and was refused. I asked about price matching because the book new averages $151 online from competitors (not ebay but acctualy competitors like ecampus, barnes and nobel and Becks) They told me that since this was the only place that took student loan vouchers from my school this was my only option. I checked the rest of my books for this semester and they are charging at least $30 more for new books than any other site. My anthropology book is $256 from them but the average price is $133. Im filing official grievences with the school, my Alderman, and the City. TextbookX doesnt deserve another dime from the students at my school.Lastly... Please read the 5 star comments and notice that the same sentence structure, style and voice are being used..."
"This is a horrible place to get school books from. The price is marked up ridiculously high, they constantly send the wrong books, and they have horrible customer service and shipment tracking. Two semesters in a row I have been sent the wrong books. This semester I tried returning the wrong book and they said that it was not their fault but either my fault or my schools and that if I wanted to be refunded for shipping the book back to them then it was my school's responsibility to repay me. The customer service representative, Jackie, would not stop talking over me or even listen to me as I tried to tell them that the book that I bought had a different ISBN number. Also last semester I didn't get paid for book I sold because their tracking numbers don't always register with the post office so the customer got the book, they got paid, and I didn't. I used to buy the books form here for convenience but not anymore. "
"They don’t show phone number for the customers only email.This is number where you can call 1-800-887-6459"
"To ALL POTENTIAL CUSTOMERS:I beg of any of you NOT to buy from these thieves! I bought e-book that was a hard-to-find textbook (not available on eBay, Amazon, Chegg, nor any other e-store/store). There were only 2 options $50 for a printed textbook or $25 e-book. I got the e-book since my class is hybrid. When I opened the book, there were SO many problems:1. No Table of Contents2. No page Numbers3. Horrible Formatting4. No Chapter Titles- Not even numbers! (Says "chapter")5. No search or find fieldGiven those factors into consideration, I could not complete my assignment and received a 0. I asked for a refund after telling them my issues, they said I read over 20% of the book. On my account, only 4% was read. Then they said it stated "non-refundable" CLEARLY on the checkout. That's an absolute lie. It had it in small print blended in with the rest. I asked that they keep good rapport and asked for a refund, because what they are doing is unethical. They left me a belittling email. I will NEVER buy or rent from here again. KEEP your hard-earned money and pay to rent somewhere else! I lost $25 for NOTHING."
"I would not buy from this merchant again. I picked them because their description of the book was "condition - used; very good". If this book is very good, I would hate to see what acceptable looks like. Other merchants were selling books for half the price I paid with descriptions that match the book I received. This book is just for home use, so it will have to do. I just wish I had seen this website earlier so I could have picked a different merchant to buy from the beginning. The only positive was that I received the book in one business day. Ordered on Friday and had on Monday."
"Buy your books somewhere else.I purchased book 08/09/2014 02:21PM for $105, it was supposed to arrive 5 to 10 days. However they left me without the book for my first quiz and wrote a message on the 08/27/2014 telling me that they are processing a refund of $96. Why? They did not provide any reason. And if I am not satissfied, I have to write an email and wait 48 hours or fax them because they do not even provide a customer service phone number. This was my worst book online purchase experience."
"I was a seller with TextbookX.com. Their customer service is the worst. You have to search through 2 sites to find a customer service number to only have them tell you your stupid thats why your in school. They don't respond to their contact page. It states 48 hours I never received a response. They made me send the book 2 days priority from FL to CA and expected me to be happy with 5.47 in shipping for 15.10 cost. really? Then they refused to pay e properly. Because their site did not work and their staff was professional i did not want them to have my banking information to loose i demanded a check or paypal anything they refused and wanted my banking information. Long story short i am out my book, 15.10 in shipping costs and have nothing to show for it. burn your book before using this site to sell it"
"This is the single "WORST" experience I have ever had ordering anything on-line. I placed an order for my college books almost a month ago. After I placed the order I received e-mail confirmation that my books were preparing to ship. After 2 weeks the books had still not shipped then I got an e-mail that 1 was back ordered (would have been nice to know when I placed the order) and the other one they didn't have at all through the market place. I then replaced the order for the second book directly from them, paid $23.00 extra to have the book overnighted. It never came so I called over a week later and they said it ships 3-7 days after they place the order internally not after I place the order but they guaranteed me it would ship last Thursday. It didn't ship so I called yesterday and was "promised" by someone named Dawn that it was going out yesterday 1 day air and I would have the book Monday. I just called this morning to confirm the book was shipped yesterday and was told they don't even have the book!!! The customer service reps are very unapologetic and could care less. THE WORST!!!! - DO YOURSELF A FAVOR AND DO NOT PLACE YOUR TEXTBOOK ORDERS ANYWHERE BUT THROUGH TEXTBOOKX. By the way...I know why it's so hard to find their phone number. It's certainly because they don't care about their customers. THe number is 1-800-887-6459!! GOOD LUCK!!"
"I placed my order through alibris.com and had no idea that they were going to pawn my order off onto textbookx.com. I ordered the latest version of an intermediate accounting book (15th edition, 2014) and the one they sent me could be purchased elsewhere for $23 because it is such an old edition. There is no phone number to reach the company so I sent an email to them. I received the 2nd edition of the book that was written in 2007 (what colleges even use a 2007 book these days?). I paid $204 for the book. Customer service is lousy. The packing slip that came with the book showed that what I ordered was what was shipped. However, customer service emailed me back stating that I had ordered the one that they actually did ship me. When I initiated a return through their site, I was given a $3.00 coupon off a future purchase (I will never purchase from them again, so that coupon was useless) and would be responsible for return shipping although they shipped the wrong book. Lousy company, lousy service, stay far, far away from them!"
"All students at our trade school are being ripped off by TextbookX/Akademos. They raise the price $40-200 per book compared to Amazon and eBay because half of us use state grants which can only be used through the website's voucher. The school forces us to use them, or pay out of pocket on another website. We can't afford to pay from a closed system that charges more than tripple the marketplace!! Additionally, books take 1-4 weeks to arrive when ordering from them. I've sold books on TextbookX and am requiered to mail it within 24 hours...so why isn't TextbookX held to the same deadline to ship a book? Customer service is so clueless that they wanted MY username and password when my orders weren't showing up under "recent purchases." Absolutely disorganized and overpriced business compared to any competitor."
"Never in my four years of college have I dealt with such an unprofessional and morally wrong site. Not only did they take 2 weeks to get me a book that I paid two day shipping on but I also paid full price for a textbook that was marketed as the US version with pictures and the US ISBN and I was sent the International version which is clearly different and has a different ISBN. The seller will not answer me and the company told me it was my fault for not reading seller comments (which do not show up when you order the book). This is ridiculous. They are scamming college students who usually have to save up for textbooks anyways. DO NOT USE THIS SITE. I REPEAT DO NOT USE THIS SITE!"
"Ordered a textbook for my wife very close to the date her class started. Placed the order on 8/19, credit card charged on 8/21 and the tracking info was finally available 8/26. Post office has only received the electronic request, but not the package? They also sell on Amazon and claim 1-2 day shipping there, but my account page shows 5-7 days to process ordering directly from their web site. This is not acceptable! My wife may have to drop the class! With what I have been reading here we may never see the book or if we do get it we might not be able to return it! I am starting to worry. Now Amazon has the damn book $30 cheaper and I would have had it sooner without the worry! I have tried customer service @ 1-800-887-6459, but all I get is a couple of rings, then a busy signal. Not sure what to do next...*UPDATE*Package arrived today (8-30-13) and it looked a little small for a textbook. Opened the package to find...NOT THE BOOK I ORDERED! Surprise! Ended up oredring from Amazon.com Saturday overnight delivery so my wife can stay in the class! Thanks Textbookx.com!!! I will be returning the book and disputing the credit card charge. I will never do business with these idiots again!"
"**BEWARE** Totally dishonest!! I paid for priority shipping, it took from 7/18 to 7/25 to BE SHIPPED and sent by media mail. Book finally arrived & it's the wrong book!! They won't issue a refund because they say it's the International Edition, but it's the Asian Edition & a completely different ISBN number. **BEWARE**They reel you in with the lowest price, but you're not getting the book that you're paying for!!"
"Stay away from this company. Their web site is not designed well and they claim that even they can't see certain pages. In the meantime, they combine ISBN #s so editions can't be differentiated. "
"In my opinion this is one of the worst on-line sellers of textbooks. They bill long before the item is shipped, in violation of FTC rules, do not accept responsibility for very late delivery, contrary to contract law, and essentially are impossible to get in touch with. My husband, an attorney, is encouraging me to take the matter to county court and seek damages including the class tuition because I may have to drop the class due to no book, this is a graduate class. They are the worst I have dealt with and if it takes a suit to get them to act responsibly, then I may make use of my husband and make it expensive for them."