5/5

posted May-22-2013

"Great company to deal with. Answered all my questions by e-mail quickly, & completely. Shipped my order when they said they were going to. No problems at all from TPM. My shipments were handled by UPS, and that is where problems were encountered. They arrived at my house on the day they were supposed to deliver, but could not find my package on their truck. They stated it must have been placed on another of their trucks. They sent out an alert to their fleet, to be on the lookout for my package. Later that day as I kept checking the status of my order, I found that it had been delivered and signed for 30 minutes earlier by another residence about 8 miles away, . I contacted UPS at their 800 number (you cannot talk to local dispatch). Tim informed me that the package had in fact been delivered to the wrong address, and that he would contact local dispatch, and have them go back, and pickup my package and deliver it to me within a couple of hours. Tim also said someone locally would contact me by phone when the package was picked up. I waited about 45 minutes and then called local dispatch at the number supplied by Tim. I spoke with Ann, and she was unaware of the problem. She informed me that their drivers were finished for the day, and that they would pick up the package on the following Monday, as this was on a Friday and the normal crew did not work on Saturday. I informed her of what Tim had said "I would receive my package that day within a couple of hours". She then said she would see what she could do and get back with me. I then went on line, and looked up the address that the package was delivered to, found a name for that address, looked the name up in the phone book, and called the person. He stated that he had the package. I then drove to his residence and picked the package up. While I was there, Ann called and informed me she had contacted a driver and that he would go pick up the package within an hour. I informed her that I was at the residence and had the package, and wanted to talk to her supervisor. She informed me that Frank Gillean, her supervisor, was out of the office and would not return till Monday, but she would have him call me. It is now the following Wednesday and still no call from him or anyone else from UPS. In future dealings with TPM, I will ask for FedEx shipping."

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5/5

posted May-21-2013

"Other than the fact gold has dropped, the service was fine."

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5/5

posted May-21-2013

"Texas Precious Metals was very patient when my bank was taking some time with the transaction. They kept their word, and everything was exactly as promised. The order instructions were very easy to follow, and the web site is just great! "

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5/5

posted May-21-2013

"I have been satisfied with the speed and response in handling my orders. I have been very happy with products. I have done business with other precious metals dealers and I believe Texas Precious Metals is the better business to deal with. "

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5/5

posted May-21-2013

"It was an easy process to place an order and make a bank wire transfer. I got my order within 5 days. I would recommend purchasing from Texas Precious Metals."

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5/5

posted May-21-2013

"No issues whatsoever. From online ordering, to wire transfer, to product received. Started on a Monday late afternoon, product in my hands on Friday afternoon the same week. Will use TPM again in the near future"

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5/5

posted May-21-2013

"The coins were nice, shipping was as advertized, quick, prices were reasonable. I would order from them again"

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5/5

posted May-21-2013

"Excellent service and delivered faster than even projected. Plan to buy again."

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5/5

posted May-21-2013

"Great buying experience. Very timely effective communication, I'd say exceptional. I am pleased and would recommend this merchant."

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5/5

posted May-21-2013

"Everything went pretty smoothly, and the staff was friendly when I called with questions. My silver bar did have a smudge on it (looked like a fingerprint that wouldn't come off), but I have never seen another one in person so perhaps this is normal. "

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5/5

posted May-21-2013

"These guys are the best in the business bar none. I have purchased from them in the past, have recommended others purchase from them and recently sold a bit back to them. They are very efficient on both purchases and sales and their prices are incredibly fair unlike most places that can really haircut you on both sides of the transaction. No pushy salesmen, just honest value, fast shipping, payments and great service.

Can't say enough good things. Would not deal with anyone else."

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5/5

posted May-20-2013

"Easy purchase, they communicated well, and the transaction went smoothly.

I would buy from them again."

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5/5

posted May-20-2013

"I've purchased from other bullion dealers recently as well...TPM has consistently had great prices and I love how quick my orders get to me. I'm still waiting to receive orders from other dealers because they sold me products they didn't have on hand...I'm glad TPM only sells what they have on hand. TPM is my new #1"

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5/5

posted May-20-2013

"I will buy from TPM again."

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5/5

posted May-20-2013

"staff very helpful and informative; very effective web sight; maintained very good contact during process; prompt delivery of order"

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