5/5

posted Dec-22-2011

"It is the second time I order from them and always got great service. Raquets delivered in 2/3 days (free shipping) well packaged and strung for free. Recommend and will shop again!"

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1/5

posted Sep-08-2011

"Horrible place to shop .... order placed on 1st September and not delivered till 9th September and they do not even have the courtesy to provide overnight shipping for the goof up. Instead they want me to pay additional 9.95 to do the overnight shipping. Not buying again."

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1/5

posted Jul-06-2011

"Steer clear of these guys. I've been a long time customer of Tennis Warehouse, ordering hundreds of dollars of rackets and strings in the past. That is until today. The tracking information for the new racket I had overnight-ed showed a front door delivery at a time when my wife and I were both at home, but alas no racket was delivered. When I contacted TW's customer service about the issue, they insisted that I order and pay for a second racket and if the first racket ever showed up, I would have to pay for return shipping on the first racket as well. I had been expecting that they would simply overnight another one, for the inconvenience. As I explained to them, if the original racket ever showed up I would be more than happy to return it. No dice. All this hassle and disrespect for a $69 tennis racket. Unbelievable. Instead of trusting a long time customer, they've lost one. There are too many other good options out there for my tennis needs."

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4/5

posted Apr-04-2011

"Always happy when I order from this site, they have such a large choice of stock, and always get the latest trends in for each of the grand slams. I buy rackets, balls, clothes, shoes and string from here, never been disappointed. They're not the cheapest but certainly not the most expensive."

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1/5

posted Jun-04-2010

"I ordered a pair of Head Radical Pro Men's Wh/Black 8.0, when I received the shoes, they are 8.5, and what's worse is that the two shoes are of DIFFERENT sizes. I called them right away when they did offer to ship immediately. But I told them to hold until my return is received so that they can get me the right size. I saw the shipping delievery confirmation from UPS says they received on 6/02, but I did not hear anything from them. So I called them on 6/04 and was told that they are out of stock for my size. The back order won't be available until 6/11. I told them I don't want to wait and need to get a refund. Then I asked to talk to the manager, who tried hard to defend themselves and offered insincere apology. Not a good place to shop!"

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5/5

posted Mar-30-2010

"Good & quick service. Shipping & processing was very quick. I had ordered a Prince O3 Red and had to change the grip size after the order. That was done quick. They even gave 2Day Air shipping free. The review of the racquets provided on the site were also helpful."

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5/5

posted Jan-16-2010

"I called CS and told them that I wanted a backpack that would be ideal for riding with a motorcycle. They quickly directed me to one that a fellow workmate with a motorcycle purchased and why he chose that one. They did not try to push me to buy their own brand and did not try to up sell. I also demoed two racquets at the same time.

I live in California and the items came the following day. The backpack was just as good as they recommended fitted my needs perfectly. The items came with premade UPS stickers for an easy return. I would definitely recommend them again because of their fast support and fast and free shipping."

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5/5

posted Dec-04-2009

"3rd time I've bought a racquet from TW. Always a great experience. Great customer service - knowledgeable, courteous, no upselling. In each case the racquet arrives, strung, in 2 days. Great operation."

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5/5

posted Aug-19-2009

"This is my first-ever posting to RR. I've been motivated to post because of the experience I recently had with Tennis-Warehouse.com. I buy a lot of stuff on the web, from a lot of different stores. I've seen just about every kind of consumer horror story it is possible to see.

That said I'm happy to report what a GREAT job and EXCELLENT experience I have had with two orders at Tennis Warehouse. Fast shipping great prices and very very supportive return policies with zero bullshit. I have become a devoted customer of this store!

There were two small hiccups: on one occasion their website was very sluggish and I didn't receive an order confirmation email for almost 24 hours. Another little glitch was a 3-for-2 promotion that was advertised on the product page but the discount did not appear at checkout.

Dealing with these issues allowed me to experience their impressive customer service. Now that I've seen all sides of their operations I can recommend this store to anyone without any reservations."

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5/5

posted Dec-01-2008

"I am very satisfied with the product, and professional handling of my order. I was offered free 2 day shipping and this was the first merchant that really did deliver me the product in 2 days. The tennis racquet was perfect. Will shop at this store again. The prices for the same racquet were cheaper than Dicks and Sports Authority by 10 - 15 dollars.

"

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