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telescopes.com/

Consumer Electronics, Sports & Outdoors, and Miscellaneous

Rating 5.00/10 9 reviews
5.00/100 (6-month rating)
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All Customer Reviews (9)

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Rating 10/10 5/5
modified review posted Dec-28-2011

"Have ordered from here several times without problem. I've spoken to Customer Service a couple times, always to my satisfaction. Reps seems knowledgeable and eager to help. Items ship as they are available (rather than holding all items on a backordered item). Have deleted items from orders prior to shipment and made substitutions on unshipped orders without incident or difficulty. Overall a great experience, and I would recommend to anyone.

My only complaint on a recent order: one item came packed on its own in a larger box, with only a single air pack to pad it in the much larger box. It would have been humorous, had it not been a delicate instrument. Instrument was not damaged."

Rating 2/10 1/5
modified review posted Aug-12-2011

"Ordered a telescope as a BD present for father-in-law. Item was on sale and a pretty good price which is likely why it was out of stock and backordered two weeks. I went ahead and purchased, waited the two weeks, then another, then called and asked why "no telescope?" Was told by customer service that my order was
mistakenly cancelled by our billing department".

Well done. Sorry pops, I know you really wanted a telescope, but I screwed up in trying to save a few dollars by purchasing from a POS online retailer rather than a reputable dealer. My bad.

Bottomline - just spend a few extra dollars and buy from your neighborhood guy or an REI or something."

Rating 2/10 1/5
modified review posted Jan-25-2011

"Avoid this company. Bait and switch. I order a Televue 90 degree Everbrite Diagonal and received a Suunto Foot Pod. They didn't even have the item I ordered in stock even though they told me on the phone they had two. Will NEVER order from them again."

modified review This review was modified by BadTelescopes on January 25 2011 11:37:44 AM
Rating 8/10 4/5
modified review posted Oct-28-2010

"Bought some eyepieces. Reliable and quick shipping."

Rating 10/10 5/5
modified review posted Dec-26-2007

"I bought a very large (and fragile) telescope from telescopes.com for Christmas. They confirmed the order and shipped it out the next day. Unforunately, FedEx had a mishap with it and it arrived destroyed. After calling telescopes.com, they said they would handle the insurance claim and send me a new telescope. They did and the replacement telescope arrived intact. The only negative I can think about is that I bought the last one they had in stock, and they had to backorder the replacement (but didn't tell me that). Not a big deal, but it would have been nice to know.

Overall, I like them. I would definately buy from them again and not think twice about it."

modified review This review was modified by ckhd on December 26 2007 02:48:50 PM
Rating 2/10 1/5
modified review posted Jul-09-2007

"I placed an order from TELESCOPES.COM on june 23rd 2007 for a telescope they listed in their website as "in stock". Right after I made the purchase, they sent me an e-mail showing order status as "processed". Twenty days later I was still waiting for order to be delivered. I call customer rep., they told me due to "warehouse moving" they couldn't ship the item yet.
I called for second time to inform them I no longer wanted the item, so I needed a refund. They said they don't charge credit cards unless order is shipped. Well they DID charged me $999, right after I made the purchase. Well, now I'm trying to get my money back. Don't buy from this store."

Rating 10/10 5/5
modified review posted Oct-29-2006

"Great place to buy from. Ordered online, got product within time frame specified(alittle quicker actually). Product was exactly what was described. Came with no damage, no shortages. Highly recommend and will purchase from here again."

Rating 10/10 5/5
modified review posted Sep-01-2005

"Good prices & prompt shipping. Needed to call the store after ordering to confirm one lens was correct for my scope. The salesman was both polite & helpful,. Overall a great transaction."

Rating 10/10 5/5
modified review posted Dec-27-2004

"They have a great selection of accessories and good prices."

 
 
 

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