I bought a very large (and fragile) telescope from telescopes.com for Christmas. They confirmed the order and shipped it out the next day. Unforunately, FedEx had a mishap with it and it arrived destroyed. After calling telescopes.com, they said they would handle the insurance claim and send me a new telescope. They did and the replacement telescope arrived intact. The only negative I can think about is that I bought the last one they had in stock, and they had to backorder the replacement (but didn't tell me that). Not a big deal, but it would have been nice to know.  
 
Overall, I like them. I would definately buy from them again and not think twice about it.

This review was modified by its author, ckhd, on 12/26/07 4:48 PM.

I placed an order from TELESCOPES.COM on june 23rd 2007 for a telescope they listed in their website as "in stock". Right after I made the purchase, they sent me an e-mail showing order status as "processed". Twenty days later I was still waiting for order to be delivered. I call customer rep., they told me due to "warehouse moving" they couldn't ship the item yet.  
I called for second time to inform them I no longer wanted the item, so I needed a refund. They said they don't charge credit cards unless order is shipped. Well they DID charged me $999, right after I made the purchase. Well, now I'm trying to get my money back. Don't buy from this store.

Great place to buy from. Ordered online, got product within time frame specified(alittle quicker actually). Product was exactly what was described. Came with no damage, no shortages. Highly recommend and will purchase from here again.

Good prices & prompt shipping. Needed to call the store after ordering to confirm one lens was correct for my scope. The salesman was both polite & helpful,. Overall a great transaction.

They have a great selection of accessories and good prices.