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"Stay away from Teleflora Customer Service: I ordered flowers from these people for my wife on Valentines Day. I got an e-mail at work confirming delivery, only to get home and find out they never came. Enter the world of Teleflora Customer Service, based overseas, presumably in INDIA! Four times I called, with no one ever getting back to me. Two days later the flowers were delivered, after someone from Arkansas called to resolve the issue. Would it cost that much to hire American workers who can make customers happy in their hour of desperation? I am going back to Pro Flowers. "
"Disappointed beyond belief. Ordered sympathy flowers, finally delivered 3 days late and completely differant flowers than ordered. Even tho they had not delivered flowers for the first 2 days they sent me e-mail confirmation that they had delivered them. How awkward it is to think your flowers had been delivered yet they weren't and had I not called teleflora back they never would have been delivered. It seems that teleflora is quick to push the blame onto the flower shops they contract with. Bottom line it's their responsibility to make sure these shops are providing good service. And after reading some of their posts it seems teleflora treats them as badly as their customer. The customer service dept. Seems to be well trained in the art of excuse making/add kidding but not really solving problems. Beware of this companies shady business ethics it actually lack of."
"worst experience, ordered 2 weeks in advance and now 4 days late (3 weeks since my order day) they found out they have NOT EVEN SHIPPED THEM YET!! I got 50% back and a super late present. What kind of florists are they working with?NEVER USE TELEFLORA."
"As some others, I ordered flowers for Mothers' Day, yet not on the specific holiday because I thought it would be less hectic, but they were never delivered. I contacted them to find out why and they told me there was a problem with the flower shop and they would be delivered the following day. I was never notified of this, I specifically paid for shipping on a specific day. They said they would include an apology letter with the flowers, which also never happened. They offered to give me a discount off my next order - AS IF I WOULD ORDER FROM THEM AGAIN. I emailed their customer service demanding that my shipping charges be refunded since the flowers weren't shipped when they were supposed to. It was not my fault that they work with incompetent flower shops. They emailed me back that they would give me about $10 back on my account - not my credit card, but teleflora account. Again, I am refusing to use them ever again, so this shows they do not care to make things right. I recommend that no one use this horrible company with zero customer service. Giving me a discount on my next order that will never occur is no skin off their back and reiterates why I will never use them again."
"DO NOT USE TELEFLORA. We all apparently had the same experience. I wish I saw these reviews before I ordered! I ordered the Wednesday before Mother's Day - plenty of time for a company to prepare the order or even notify me if they could not deliver on time. However! This company did not bother notifying me that they were unable to deliver until the middle of Mother's Day! At which point, there's nothing I can get my mother to make her day special. I spent a good deal of money on the flowers because I figured my mother was worth it, but Teleflora ruined my chance to wish her a good Mother's Day and make her day special. I was incredibly angry and hope no one has to go through this terrible company and horrible experience. My recommandation is just order directly from the local florist and avoid Teleflora which is merely a middle man company. Hope you all have better future Mother Day's experiences. Good luck to you all. "
"Grrr ... Freaking Teleflora.com!!! The Wednesday before Mother's Day I ordered flowers for my mother and grandmother to be delivered. I had paid $20 for an amazon coupon for $40 off the order, so I got $20 off each order. Unfortunately, because my grandmother lives in Placerville (which I guess is the middle of nowhere or something - like 30 minutes from the state capitol ...) the earliest delivery they had was Monday after Mother's day. Then on Tuesday, I get an e.mail that they were unable to deliver on Monday and would I be okay with them delivering on Wednesday? On Thursday, I get a phone message to call them, but they close at 5pm, so I was unable to call. On Friday I get an e.mail that the order has been canceled! So I ordered some fruit from ediblearrangements.com, which arrived the very next day and was PERFECT! Today, I got my credit card statement and they have not credited me back for the order (not to mention the additional $20 that should have come off of my Mom's arrangement), but, of course, they are CLOSED, so I cannot even call them to complain!!!!"
"I wanted to write this review because I was pleasantly surprised with the experience I had with Teleflora. After reading a ton of online reviews of Teleflora, I began to regret my decision to go with them to send flowers to my girlfriend who was in Italy. I called up Teleflora to deliver two dozen red roses to a hotel in Italy on our anniversary. They were delivered on time and the flowers were beautiful and it made my day that it went over well without any of the issues that I read about. The price was pretty steep for two dozen roses but it was all worth it considering the ease of ordering and the fact that it was international."
"BOY I WISH I WOULD HAVE SEEN THESE REVEIWS BEFORE I PURCHASED. SEEMS AS THOUGH WE ALL HAD THE SAME EXPERIENCE. I am extremely unhappy with the services this company provided. Your website was misleading. You show beautiful products online and send complete opposite. I sent my mother flowers for Mother's Day. And spent a total of $84 including tax and she received something not even close to what I chose and it definitely was not comparable to what I purchased. I spent a lot of money to make sure my mother was happy because i was not going to be able to see her this year. Then when I called they couldn't help me, they didn't even give me a refund. They said they would come to my mothers house and switch them out but on Tuesday when Mother's Day was Sunday. And they never came through and swapped the flowers. This company Completely ruined my Mother's Day. I will never buy flowers from them again. "
"I wish that I could put all 0 stars. That's how bad this experience was with the exception that it was easy to place the order. This was a horrible experience. I ordered flowers for my mother for mother's day. I placed the order at least 7 business days prior to the delivery date. The flowers were never delivered. I called to cancel the order. The reasoning for no delivery was they could not find a florist in the area that would deliver; however upon investigation I found multiple florist who had the teleflora option shown on their website. Needless to say I called to cancel the order and have yet to receive my refund. It has been 5 days. After the initial cancellation, a rep called me two days after I cancelled to verify the recipient's address for delivery. I had to go through with this person that I had cancelled the order. He argued with me that the order was not cancelled. I mean really. Who wants to send mother's day flowers 3 days after the day?? I even emailed the customer service email address with no response from them. Horrible customer service. I'm almost afraid to post this for fear that I won't get my refund."
"Ordered a bouquet to be sent to a small town for my mom the day before Mother's day. Speedy delivery arrived on time, but the quality of the bouquet was not what was pictured online. They had sent an email about using substitutions of equal or greater value- NOT TRUE! The arrangement looked crappy and NOT worth $75. Got a full refund, but the website's pictures are VERY misleading. Great customer service though, very friendly and easy to work with. Quality is hard to guarantee as they use local florists, so I understand it wasn't in their control. I guess I just can't expect great flowers from that small town and will have to hand-deliver by myself from now on."
"I ordered Mother's Day flowers and asked for the flowers to be purple. when the flowers finally arrived (after 4 phone calls regarding the order) not a single purple flower was in the arrangement. I refused the order and asked for a refund. Instead of a refund they charged me a second time for the order. Teleflora now has $200 of my money and tells me it will take up to 10 days for them to refund money that shouldn't have been charged in the first place. Asking for a supervisor was useless as one never called me back even after 2 requests. DO NOT USE THIS COMPANY! "
"Placed an order Thursday afternoon, May 9, 2013 for Friday late afternoon pick up at Wills Point Floral. Picked out Teleflora's Sweet As Can Be Bouquet, one regular and one deluxe, $85.41.I was so disappointed when I arrived to pick them up. Not blaming Wills Point Floral because employee went by the "recipe" that Teleflora instructed. The pictures that I viewed on the internet were deceiving. I'll never order flowers off the internet. This was an exspensive lesson learned. Thanks teleflora network... never again! "
"One of the worst experiences that I've ever had. I bought a groupon type deal from another company for Teleflora. The same day that I purchased the deal, I placed an order with Teleflora using the deal coupon. The flowers were scheduled to be delivered one week later, but were never received. When I called Teleflora to seek an explanation, I was put on hold so that they could "contact the florist" and then a few minutes later, the call would drop off. I gave them the benefit of the doubt at first, but after it happened six times in a row, I realized that these actions were intentional. After the seventh time, they started redirecting my calls to a loop. I called my credit card company and blocked the payment to Teleflora and haven't tried calling them since. Hope I never have to deal with this company again. I RECOMMEND THAT YOU FIND A LOCAL FLORIST OR ANOTHER ONLINE FLOWER DEALER. THIS COMPANY IS TERRIBLE!! "
"Rather than learning from the other negative reviews here, I learned the hard way - dealing with Teleflora is a big mistake. This is definitey not a good company and one to avoid!I placed an order for a Deluxe (mid-level) version of their 'Make A Wish' arrangement to be delivered to a hospital patient on 2/24/13. Late in the afternoon of that day I received word the recipient was being discharged and the delivery still hadn't been made, so I called Teleflora customer service to see what had happened to the delivery. They said the florist was already closed for the day so for unknown reasons the delivery wouldn't be made that day. They offered me a 20% refund (which I never received) and took updated information from me for delivery to the patient's home the following day. Then at 522pm I received automated email stating delivery had been made. The patient was already gone but apparently the flowers were just left at the nurses station without checking to confirm the recipient's presence. I called Teleflora the next day - they said the florist would pick up the arrangement from the hospital and make a home delivery the day after that (2/26/13). They had no record of all the updated information I had provided the previous day so I had to go through that entire process again. The following afternoon the delivery of the now two-day-old arrangement was finally made. The delivery person's rather unpleasant demeanor suggested he was't too enthused about the whole situation either. Not surprising, since Teleflora had dispatched the order to a florist located far from the original delivery address and the home address was even farther from their shop. When the product finally arrived it proved to be diappointing too. It resembled the website depiction of the arrangement somewhat but wasn't nearly as full. I paid $10 extra for 'Deluxe' but it would be generous to say the product met the lowest 'Standard' level. The ribbon on the vase looked cheap and wasn't nearly as nice as the one portrayed. Bottom line is you won't get what they show you on the website and you won't get good value for your money.Also, forget about getting timely response to emails to their customer service. I emailed an order status inquiry on the original delivery day 2/24/13 and again the following day (no way to check it online). I finally received a reply on 3/4/13 - one full week later - saying my order had been delivered on the 25th (which was incorrect - actual delivery was on the 26th) and what a pleasure it had been serving me. In other words they were no help whatsoever. It may have been a pleasure for them, but I can't say the feeling was mutual!Also, don't believe all the positive reviews on their website: they sent me a link to review the product, which I did in non-vulgar terms similar to those used here. Surprise, surprise - my review was never posted. Apparently they only post the positive ones. That's how they can show 98% customer approval!"
"This is the worst online Flower company! I tried to order flowers for my girlfriend for Valentines Day but she never received them. They sent me a confirmation saying the flowers had been delivered that day, but that was not the case. I called that day only to be put on hold for hours. I called the next day and got a very rude costumer service representative. She told me all she could was deliver the flowers on Monday and give me 30% off. Since the flowers were already at least 30% more expensive for Valentines Day this was not a deal. My girlfriend then called and received the same rude customer service. The representative yelled at her and interrupted her not letting her speak. The manager then got on the phone and said they couldn't talk to my girlfriend about the order because I may have ordered multiple flowers for other people. Which was not the case at all. After many phone calls I got the flowers for free and promised they would be shipped that Monday. My girlfriend received them on two days later on Wednesday instead. This is the worst company to deal with and I will NEVER use them again. It's one thing to mess up an order it's another to be so rude and demeaning to your customers. Trust me save yourself the time and aggravation do NOT order from Teleflora."
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