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RatingsRating
Store InformationStore Info
Full Rating Profile
  • Telco Depot Telco Depot Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 34 Cleveland Ave Bay Shore, NY
    • Contact: info@telcodepot.com
    • Phone: 631-964-5000
    • Customer Support: 800-390-1200
    • Business Hours: 8:30am - 6:30pm Mon-Fri
    • Fax: 631-964-5051

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: 0.00/10

What is this?

138 Customer Reviews

Rating 10/10
5/5
modified review posted

"Telco Depot is outstanding! Our small office, 4 analog lines, needed an upgrade to allow our inside sales people to receive and transfer calls efficiently, including to our cell phones when necessary. After hours of searching for the right system I discovered and telephoned Telco Depot and they walked me through all the options for our office and gave objective pros and cons of each. We purchased a Mission Machines Z60 system. I ran into a setup problem and was able to call tech support and received excellent support. Isaac was able to solve all the problems remotely and get us up and running in about 30 minutes. I am very happy to have received such outstanding support. All of this and the best price available anywhere. I've already recommended them to other business owners. Thank you, Isaac and Telco Depot staff. "


Rating 10/10
5/5
modified review posted

"Our 15 year old phone system died yesterday out of the blue and after a day pouring over the web for a fast solution I came upon Telco Depot. I can't say enough positive comments about my overall experience.

Isack took the time to analyze my requirements and steered me toward the perfect replacement solution. He did not push me toward the most expensive system, which was quite refreshing. He had the system programmed and out the door overnight and we received it this morning. I thought we would be down for at least 2 days and we had working phones again by lunchtime today.

I called Isack upon receipt and he walked me step by step through the setup. He used remote software to hop on our network and had everything configured within 30 minutes.

If you own a small business and you don't have a local telecom equipment provider I highly recommend Telco Depot. You will not be disappointed.
"


Rating 10/10
5/5
modified review posted

"Thank You Telco Depot,
I am an IT Admin and was tasked with upgrading our old phone system. After researching many phone systems I decided to purchase the TD2000. From the initial Sales call to the final Configuration I have received world class customer service and support. I couldn't be more happier with the TD2000 Phone System and would recommend Telco Depot to anyone looking to upgrade their phone system, give them a call and see for yourself why I give them such a high recommendation.

Thank you Nicole and Isaac for all your help and support !
"


Rating 10/10
5/5
modified review posted

"The service here is amazing. We needed our phones as soon as possible and Nicole made it happen for us. She has been VERY helpful, and professional throughout the entire process and she was able to figure out the best system for our budget. So glad we went through Telco, as they have made our move so much easier!"


Rating 10/10
5/5
modified review posted

"Great service and fast shipping, Our system needs was not the easiest to accommodate, but the helpful folks I dealt with made it as painless as it could be.

Thanks,
Jerry in NH.
"


Rating 10/10
5/5
modified review posted

"Our old phone system had stopped working and we needed a new one right away. I searched online and came across Telco Depot. I called and talked to Isack and He knew exactly what I needed according to my company needs. I had to search no more. Within a week I got the new system already configured and ready to use. It was very easy. In the future I will upgrade the phone systems in other locations with the Telco Depot solutions. I would definitely recomend Telco Depot to others."


Rating 10/10
5/5
modified review posted

"Excellent sales and customer service. Equipment works as advertised. I highly recommend"


Rating 10/10
5/5
modified review posted

"Telco Depot is a great place to buy from. Not only did they spend the time to explain everything to me, but they went the extra mile every time I called for help. Every time. Not being an IT phone guy, this was the place for me. We will use them and recommend them to anyone who asks!"


Rating 10/10
5/5
modified review posted

"This is a great system , setup and integration was a breeze , also quick shipping to my offices. I would highly recommend the team over at Telco Depot "


Rating 10/10
5/5
modified review posted

"The product is performing just as it was described. Our hotel customer is thrilled with the performance and the style of the phones and the system. The most important aspect of our interaction with Telco Depot is their extraordinary customer support. We are a small company with limited technical expertise in setting up telephone systems. However, Telco Depot went the extra mile in helping us program the system and meet all expectations of our customer, we felt like Telco Depot was part of our team. I would highly recommend the TD-2000 and Telco Depot to anyone who wants a satisfied customer."


Rating 10/10
5/5
modified review posted

"We ordered a new phone system as our current one was starting to do very strange things and starting to hurt our ability to properly serve our customers. I talked with Telco Depot and they took their time to give their recommendations on what would work the best. I ended up getting a TD1000 unit with 14 phones. I love that I was using open source software backed with Telco Depot's in-house support. I have had to ask a few questions but as always support is quick and they can fix any problem or answer any concern fast.

Very satisfied with the product, and service I have received!
"


Rating 10/10
5/5
modified review posted

"I was looking for a phone system to replace my RCA phones that just weren't doing the job any longer. Found the Telco Depot store website. Wow!. Their video library was very informative and their price was lowest around. I called several times with specific questions about my existing system and install issues I might encounter and got answers quickly. I purchased my X Blue X-16 system from them. I will definitely recommend them to friends and anybody who asks."


Rating 8/10
4/5
modified review posted

"Joe took care of my problems"


Rating 10/10
5/5
modified review posted

"Great company. I have worked with Isack to get my phone system going. The price was very fair, and the service excellent."


Rating 10/10
5/5
modified review posted

"My office telephone system of 10 years failed without warning. I was in the market for a replacement system on very short notice. I did my usual research online &; found a wealth of information, text & video based, at telcodepot.com. I had an appointment near their location & decided, last minute, to stop by. I did not expect much as it was after 5PM on a Friday evening. What a surprise to find that someone not only answered the intercom, but took the time to bring me in. Sam spent almost an hour of his time explaining my equipment & installation options, assured me that I would be able to self-install & promised to call me Monday morning. I left knowing my problem was solved. Sam called, as promised, and walked me through the order. He offered to pre-program the extensions to my specs; free of charge. I received an email from Paul with a short questionnaire to complete & the system was in my office the following morning. I had it installed by late afternoon. I made a follow-up call about a week later to ask Sam a few questions about additional programming features & he was more than accommodating again after the sale. He had nothing more to gain but took the time to make sure I was happy. This kind of customer service simply does not exist anymore. Sam & Paul, thank you for making a difficult matter EASY. As I stated on the phone, the only thing that could make you better is being located in the Bronx. "

modified review This review was modified by A.Mantovani2 on March 29 2013 03:05:29 PM

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Telco Depot is a merchant member
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