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"This is a store/website for people that want to pretend to be tea snobs but don't actually know tea very well besides what salesmen or websites will push on them...Reasons why Teavana is horrible-overpriced (if you just buy the ingredients for your favorite blend you'd save tons of money. Seriously the dried friggen fruit they put in their 'fruit' teas and 'herbs' for their herbal blends add cheap filler so they don't have to put as much actual tea in.)-They don't actually say what estate their teas are from or much of anything for that matter. Half their blends just say "blah blah green tea". Well that's helpful. But a real tea enthusiast would know that it probably just means they have a super cheap green tea they use for that blend otherwise they would disclose the information.-The 'german rock sugar' is always pushed and people think it's this amazing product that doesn't add any flavor and just sweetens the tea...hate to break it to you. That's just how sugar is. Regular sugar doesn't add any flavor either...and guess how you make 'rock sugar'...google it. It's literally just sugar you dissolve and then grow bigger crystals with. Such a friggen scam.-They basically unload a pile of bull then expect you to believe it. Unsuspecting tea noobs get suckered in.-The tea equipment they try to sell you is also overpriced."
"I placed an order on January 24th. It is now January 31st and I still have not received shipment confirmation. It was a BIRTHDAY GIFT! I have tried numerous times over the past few days to reach someone and have had no luck. I will not buy from Teavana again, and will suggest the same to my friends and family. I'm a customer service manager for a popular online retailer, and this is just unacceptable."
"I will never shop at Teavana again. I used to purchase from Special Teas before they were taken over by Teavana. They used to have good quality teas. There was an error with my order, my gift wrap didn't get included. I tried to contact them by phone over and over for several days and never got through. I got the same repeated message: We have been experiencing high call and email volumes. Finally I had to get the gift wrap remedied through their online chat. After several days, I saw they had charged me twice, once for the original transaction, and then a new transaction price that included the gift wrap. I called several times with no live help. I finally emailed them requesting a credit for my extra transaction on January 14 and telling them how disappointed I was with their communication. I just got a reply today, January 25...11 days later! The same excuse was in the email: We have been experiencing high call and email volumes. They didn't even respond correctly to my issue. Worst CS ever. I will never shop at Teavana again."
"I just had one of the worst customer service experiences. I had submitted an order online late December but had not received my order. I emailed customer service and was informed that they would respond but 5 days later they had not. I had called the 1-800 number and after being on hold in excess of 15 mins took the option of receiving a call back but I never received a call back. I called today and after being on hold for about 30 minutes I spoke with a representative. After I gave her my order number she advised that there were online issues and my order never went through. She advised that the items I wanted to purchase were no longer available. After I expressed my frustration and anger she merely hung up! Although I like Teavana teas, given how expensive they are, this type of customer service is unexcusable. I will never purchase from them again."
"I looked at the last month of december 2012 complaints and mine is the same. I ordered online before christmas and got a 50% off deal. Paid $200+ for tea and got a confirmation email but not shipping track #. Wrote an email but got there auto generated reply. I have been trying to call and get an agent on the phone but no luck. THe request a call back is a joke. I will take it up with my Merchant Bank and get the charges reversed. Screw this company and their scam. TEAVANA SUCKS..."
"This is the WORST online ordering experience I have ever had. I will NEVER order from this company again. I believe they have deceived me and stolen my money."
"They charged me more money than the totals before I clicked "place the order" and after the order confirmation. CHEATING!! 5 days after ordering, still haven't received any shipping confirmation. Customer service has a long wait each time I called. Never call back with the (press 1) "call back". I don't think I will order from them again!!"
"Ordered $59.85 worth of tea through Amazon.com's merchant program (Teavana was the seller). After a week, I had no proof of shipment, so I attempted to contact Teavana via the information listed on their website. I was on hold for over an hour each time I called. I tried dialing "1" to request a call back-guess what, they never called back. I emailed them twice with no response. I finally had to get Amazon involved, and that is the stage I'm at now. Completely disgusted with this company. Their customer service is horrid! "
"Beware. I ordered tea and a teapot from this company. They have never sent the teapot but charged me for it. I was promised shipment in one week. Then after that week they promised it in 30 days. I still haven't received it and they won't answer my emails. "
"Have been ordering from them for a long time, no problems until now. Placed an order for 7 items. Used a coupon that saved me $20. The order confirmation page showed everything as expected. But they never sent a confirmation email. Instead, a few days later they sent a shipment email, showing they they shipped 6 (instead of 7) items, and charged me $10 more than my original total. I sent them an email asking them for an explanation. It's now been 5 or 6 days without an answer to that email. Instead they sent another shipment email, showing that they shipped the last, 7th item, and charged another $10 for it. So basically, they didn't apply my coupon (even though on their site, my order history shows the coupon was applied and the total should be $20 lower), they never told me they would ship the items separately, they charged me $20 more than what I agreed to pay for the order without confirming anything with me, they didn't send any confirmation emails (I checked the spam, the bulk, and all other folders. nothing. But their shipment emails get to me just fine,) and they don't answer customer support emails.Their teas are good, but they aren't cheap, and with this kind of customer service I'll be looking for a different tea store."
"My experience here was really positive. The teas are a little expensive, but the quality is AMAZING. I didn't deal with returns, so I'm not sure about what the other reviewers are complaining about there. But overall just ordering from their site and getting the tea quickly was easy. I would definitely order from again. The Acai Mateini is delicious. Shipping could be cheaper for smaller orders though. "
"I am new to loose tea and had heard about Teavana from a friend of mine, when I tried some of her Chai Chai blend. I had messed around online a bunch on their website but finally decided to go into their store at my local mall. I was practically AMBUSHED before I was even in the store by an employee pushing tea in my face. He was extremely friendly, but I am the type of person who prefers my personal space when I am looking around at items. I told him I was there just to get some Youthberry, but he almost ignored that request and went into his "sample this and this and this and this" routine. I tried the teas and was pleased with them, but barely had a chance to talk because he kept pushing product on me, almost like he was WAY over-eager to sell product. As I was passing by the tea pots I happened to glance at them-which was a mistake- because he says to me "which one stands out to you today?" and I was kind of taken aback because I didn't know if that was a question to sell product or just him being friendly. I told him AGAIN that I was just looking and then he moved in for the next kill. After trying four different teas and telling him the EXACT amount that I wanted, he then procedes to start measuring them WAY over the amount I wanted. Before when he was pushing product, I knew it was just what he has to do to make sales, and I am mostly okay with that-it's their job....but when he starts measuring my tea for 5, 6, 7 ounces OVER what I want, I literally wanted to punch him. He didn't do this once..he did it four different times. I had my three-year-old with me and so I could not pay exact attention to what he was doing, but he kept asking me, "does this look okay?" and I stupidly didn't realize he was inquiring about the weight of the tea. I was just like, "uh, yea" -then realized what was happening. The Youthberry that I had originally ordered 4 oz. of came to NINE ounces. I regretably didn't realize this until he had mixed it with the Orange herbal tea. So then he keeps measuring the rest of my teas and keeps putting more and more in there. I finally catch on and have to tell him to take some tea out. When I told him that is all for today, he ignores me and starts almost MAKING me smell sample after sample after sample. It was like it was NEVER ENDING. He can hear my kid begging to leave the store, but keeps droning on and on. I tell him that yeah,the tea smells good and he says "how much of that can I get you?" I guess I should have just told him that if he tried to sell me anything else I would not buy ANYTHING. He then procedes to finally ring me up (not without pushing me to buy rock sugar) and as I'm walking out of the store with a squirmy three-year-old, runs in front of me and stops me AGAIN to show me a dragon tea pot and give me a lesson about Oolong tea and the symbolism of the dragon. I was like THANKS FOR ALL YOUR HELP, and finally got out of there. I dropped one hundred and TWENTY dollars in that store, and I had planned on spending twenty. I understand that you have to speak up with pushy sales people, but it's like he didn't even give me a chance! I honestly walked out of there feeling like I had been taken advantage of. It felt like he was screwing me over and had completely ignored my wishes in regards to the amounts of my tea that I wanted. I think Teavana has wonderful tea, and all in all I loved everything that got pushed upon me. Although I will continue to buy Teavana's products ONLINE in the privacy of my own home without all the pressure, I am sure that I will NEVER shop in their stores ever again."
"One of the single worst return experiences.I ordered a tea pitcher online, when it arrived I realized that it was much smaller than I expected. I took the pitcher back to my nearby Teavana. After a hard sell for a different pitcher which again was too small, I waited for someone who was actually authorized to do a return to help me only to be told that they can only issue an in store credit if you bought it online. Those terms are NOT listed on the receipt. I've never had this issue with another online purchase. A complete waste of 40 minutes. (Store service was really slooooooooow) Now I'm headed to the Post Office."
"Hello,I recently had an inquiry about an online order I placed about a month ago. When I contacted the customer service department I was greeted by Trina. Trina, in a failed attempt at customer service, became agitated by my questions and preceded to raise her voice, yell and at one point even scream at me. I feel attacked, abused and disrespected. Trina seemed to be upset about something deeper than just our interaction she became volitile. At this point I thought it was best that i talk to a supervisor in fear that the next associate would be the same. I begged her actually to speak to a manager or supervisor because her tone was so unprofessional. Trina at no time before this addressed my credit. The credit was not addressed until Ken ( the manager) became involved. Needless to say I am disgusted and appalled by the level of customer service that i recieved. I spend a lot of money on your products and deserve better. Do not buy tea from this company!! You will have multiple orders you haven't place, missing items from shipments, and not to mention no notice for canceled orders and looooong shipping times of a month or more at times. I love the tea but you can find it else wear. Just save your self the disappointment. "
"All I can say is DON'T DO IT! This place has the worst customer service I have EVER encountered in my life!! I spent a fortune on various teas from here and made the mistake of buying 2 tea sets online that were totally junk. The color did not look anything like the picture and the handle wasn't attached. Apparently you're suppose to bend the bamboo handles to attach but they are not secure enough to hold HOT TEA! Anyways, I was told that I could not return them because they were sales items ($29.95 each). Very very unsatisfactory."
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