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Pretty sure company does not exist
"Horrible experience! I placed an order for 2 gallons of norvell double dark solution on August 3. Their website claims they ship within 24 hours but a week later my order still said "processing". I submitted a help ticket asking what was going on. They claim this is how they handle claims and that you should receive a response within 48 hours max. 3 days later, still no response! I submitted another ticket to follow up and tried to call their help line. The line has this cheesy voice recording that just says to leave a message and submit a claim on the website. 12 days after my original order and it's still radio silence from the company! I'm pretty sure they took my money and ran so I've disputed the charge with my CC company."
"I ordered products from this company online. I paid for 2 products and my money was taken. I got an email from PayPal saying that they could only ship half of the order and that they would refund my PayPal account. I was not given the option to cancel the order, although the representative lied and said they sent an email offering that option. I have the technical knowledge to know whether I was sent an email. The money refunded to PayPal is not available for 3-4 business days. Now I am forced to purchase the product from another source and pay shipping again. I tried to contact the company, but their customer service phone number only provides a recording saying "leave a message" and wait 48 hours for a response. Alternatively, they force their customers to submit a "ticket" online and wait 48 hours for a response. I found the phone number for the company via WHOIS and called. I spoke to a rep named Ian who would not cooperate with me and refused to connect me with a supervisor. He promised initially that he would help me, but all he did is argue with me. Completely frustrated, I hung up to register this complaint. ProbDate: 11/1; PurchDate: 10/31; Order#: 100025507; PmtAmt: $52.96; PmtMeth: PayPal"