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"T-Mobile are liars, I hate to say it because it sounds very rude but every single time I have gone to a store to talk to them about my account the story is TOTALLY different than it was before. The employees are friendly enough except for the fact that they are always B.Sing you!
I am not a customer of T-Mobile but my fiancé is and she is frustrated to the point of tears at these people, she piggybacks on someone else's plan and they extended their contract without her knowledge and now she is stuck at another two years, because they cannot cancel it without charging $200.00 we cannot afford!
This company practices a lot of disgusting behaviors, not limited to but including; fees, lying, over selling, under selling, contract modification. "
"Been to the T-Mobile stores dozen of times. Many times could get no service at all, couldn't even get someone to talk to me. The other times, I knew more about the product then they did and had to force them to sell me the one I wanted. They would fight hard to sell you the $ 70 plan and would refuse to even know there was a 30 dollar plan. I'm amaze that they can stay in business with such stupidity at the stores. They also would put every effort to find any reason not to help. Sorriest bunch of people I've ever met."
"I've been with t-mobile since 2003. And I will admit, I USED to recommend them to all my friends and family. Not sure what has happened with them over the last 6-12 months but I now tell people to look elsewhere. I will also be going to another provider when my contract is up. I called to cancel one of my lines, apparently I was 2 days early and the rep attempted to charge me $50. I ended up having to call back in less than 24 hours but did manage to get it cancelled after a long conversation of them trying to get me to keep the line, which hadn't been used in a year. When you call, you have to asked to be transferred to a customer service rep that is in the united states if you want to have a conversation with someone who has a clue about what you are talking about and that you can understand. Even then, the customer service reps only give you the "outlined" responses they have been allowed so you never really can get anything accomplished with them. My daughters phone had to be replaced 3 times in the last 9 months. The last time they replaced it, they told her they no longer carry the phone because it had so many issues. Yet, they wouldn’t offer her a deal to replace the phone to something that actually works properly. And today, my current phone, which I’ve had for less than 2 months, is still under warranty, and I insured would not boot up. I Was online with customer service about 45 minutes via chat, as that is the quickest way to reach them, before he decided we needed to replace it, at no charge....except for the "processing fee". Only $5 because I have insurance, $20 if you don't. Personally, if you are going to sell a crappy phone that you end up having to replace, you shouldn't be charging your customers anything!! "
"I'm 54 years old and have done business with hundreds of companies. I can honestly say that T-Mobile has the WORST customer service of any company that I have EVER done business with. "
"Where to start with this horrid experience. I guess I will start at the beginning...
October 21st 2011 order a phone because they had 3 smartphones as a Free offer, and despite what I read, I decided to go with the LG G2X phone. Called up Telesales after struggling with their website for over an hour to get the phone ring up as free, even though it was the main banner page on their site. Call to Telesales, and get all my questions answered and the phone is shipped off to me. I guess this is where the trouble starts. After waiting a few days and hearing/seeing nothing, I get the tracking number and decide to look it up on UPS.com on 10/27/11 and it shows that it was delivered on 10/25/2011. You would think that a new device that is basically activated and ready to use would be sent out by T-Mobile requiring a signature, but it did not. I call in to UPS to find out the package was left at a different address (1322 instead of 1319) and there wasn't even a door tag from UPS telling me this. We start an investigation, and was told my driver would contact me. Long short short my phone had been accepted by my neighbor because UPS knocked on their door and asked them to accept it.
The fact that T-Mobile shipped my $400 smartphone basically activated (just put in the SIM and it works) without even requiring a signature blew me away. I use the phone for about a day before I start having issues. Constantly freezing, and falling asleep when charging. (I would wake it in the middle of the night, and the home screen froze at 11:08 several times) and having to pull the battery because the phone would respond to NOTHING I did. After a bit of research I find that T-MOBILE was completely aware of the issues this phone has (http://www.tmonews.com/2011/05/has-the-g2x-been-pulled-from-store-shelves-due-to-quality-issues/) and yet still continues to sell it. My guess would be that they offered it free so it would rapidly deplete their inventory of this defective device.
I called in to let them know on 11/4/11 that I would be sending the phone back, and got an email on 11/11/11 that they received the phone using the return label that was in the box.
On 11/26 I received an email stating that my T-Mobile bill was ready and I owed a total of $77.32. I called in to Customer Care to question this, and the CSR who answered looked at my account, confirmed the line of service was cancelled, and that any other bill I should receive to ignore it.
I got another bill reminder yesterday 12/26 for a bill for $154.64 and also a notice that my service had been suspended due to non-payment. I called in again last night to find out what was going on, to be told by Customer Service that my line had indeed NOT been cancelled, and even though they had the phone, that the line never got cancelled by anyone, even after it was CONFIRMED that it had been BY THEM on 11/26/11!
The CSR was nice, and tried her best, but now the conversation was revolving around Early Termination Fees and how she was going to "TRY" to reverse all the charges off my bill. TRY? REALLY??
She placed me on hold for about another 20 minutes and came back and said she had taken care of everything, and the only thing to pay was $4.77 for my usage? I had asked her what that charge was, and she said it was for the text messages, voice minutes, and data usage I had used while I had the phone. I asked her to look at the account and tell me how many voice and text mesages used, and how much data had been used and she said confirmed to me that 0 Voice Minutes, 0 Text Messages, and 0 kb of Data had been used... HUH? How do you charge a customer usage after you have just confirmed that the customer indeed had used NO voice, NO texts or NO data whatsoever?
I asked to speak to her supervisor and she said no matter who I talked to in any department, that they would not refund this for me, and that I was stuck paying it.
After screwing up NOT ONLY the delivery of my device, as well as the receipt, and the lack of ANY action taken on their part after the fact the "warehouse" had inspected the device, and put a note on my account that the phone was in excellent condition. Even after speaking to someone on November 26th about the bill, and being lied to that the account was closed, you still think I'm going to pay you $4.77!!!
I told her that they can send me the bill, but I would not be paying it on principle alone, and see if they EVEN try to send my account for less that $5 to collections.
Do yourself a favor and avoid doing business with T-Mobile, trust me you will thank me for that advice! "
"I had them for 5 years and I used to think they were amazing but I WAS WRONG!So I went to one of their stores not too long ago to find out about getting a new phone. I asked the store sales person if I was eligible for an upgrade and when she pulled up my account she told me that in the system it showed that I was NOT UNDER CONTRACT. I asked how this could be if I had just got a new phone last year. She said the person who did the upgrade had done it incorrectly because there was NO CURRENT CONTRACT! Having this information I decided to change cell phone companies because I wanted the iPhone. Then when I called T-Mobile to cancel I was told that I would be charged $200 per line ($400 total) to cancel the service because of the "contract" that suddenly appeared in their system. I don't know what game this person was trying to play with me. All I know is that when I went to find out about getting a new phone from them I was informed by a T-mobile representative that in the system I was not under any contract but then when I go to cancel all of a sudden a contract appears and I have to pay!!!! WTF!!! It's total BULLSH*T! They are thieves!! They say they are all about customer service but it's crap. I was with them for 5 years and always had nothing but good things to say even though my plan was expensive and my 4G phone never had good service but like a loyal customer I recommended them to everyone and this is what I got in return, a $400 dollar bill because their magical system created a contract for me even though a month ago I was assured by their representatives that I was UNDER ABSOLUTELY NO CONTRACT!!! And on top of that you can't even cancel as of the day you call to cancel. They get to charge you the rest of your billing cycle!!!"
"Worst phone service ever! I have 2 smart phones from T-mobile. When I purchased them they put 2G sims cards in them and didn't bother to tell me. I brought the phones in multiple times and was lied to about the phones. Only after multiple complaints to the the company did one representative tell me that the sims cards were 2G and not 3G, this was 9 months after I initially purchased them. I took the phones in and was lied to once again about the sims cards, flustrated with the service I called and asked them to send me 3G sims cards in the mail. The representive said they didn't send cards in the mail, (another lie) and when I called bullshit she recanted her lie. I'm so flustrated with T Mobile. If you value your sanity you will stay away from them."
"T-mobile is the worst cellular service ever. I was having trouble getting service in different places in my area which were supposedly in their 3G coverage area. I called customer service over and over again for about a year until they finally admitted they coudn't do any thing to help me. I asked about getting out of my contract since I wasn't getting service. T-mobiles cancelation department informed me that they didn't have to provide service as per my service contract. In order to get a cellular phone service that actually provided service I was required to pay $600 first to fulfill my contract with T-mobile even though it wasn't required for them to fulfill theirs. Please note I have been a loyal customer of T-Mobile for 12 long years and instead of giving some credit on my claims they chose to alienate me. Please think twice before signing a deal with this devil."
You have to admit customer service is not what it used to be. We rent a place to stay for 2 months not too far from beach. There was no service for both me and my fiance. I contacted the customer service in order to solve this issue and they say you have to have a full antenna. We can't do anything. They say you can disconnect from our service for a fee, or put your account on hold. I'm working at NYC for 5 days and need my phone. So now I have to by prepaid cards in order to stay connected. T-mobile. Take care of your customer service, and rudest people in the world who work there, even managers have an attitude like I don't care. Wish I never have to deal with them."
"I only stayed with t-mobile for all of these years because of their great family plan prices, but T-mobile's overage charges are just awful. Customer service has no sympathy towards exceptional cases and won't even offer a courtesy waiver for the first overage in 10 years of using their service because its obvious this is how they like to make their money. And now that At&t is taking over, our plans will be gone anyways. So much for sticking with this company thats provided me with sh*t phones, bad reception everywhere including in my own home, and even tricked me out of my money countless times for all these years. I rarely ever dislike anyone and hate to wish anyone bad, but I have to say that honestly, I hope all their customer service people lose their jobs when at&t takes over. Don't get t-mobile. they've gotten worse and worse over the years. while everyone moves forward they keep moving backwards. I should've left them a long time ago."
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![Share](javascript:share_rating({"review_body":"Been to the T-Mobile stores dozen of times. Many times could get no service at all, couldn\u0027t even get someone to talk to me. The other times, I knew more about the product then they did and had to force them to sell me the one I wanted. They would fight hard to sell you the $ 70 plan and would refuse to even know there was a 30 dollar plan. I\u0027m amaze that they can stay in business with such stupidity at the stores. They also would put every effort to find any reason not to help. Sorriest bunch of people I\u0027ve ever met.","link":"http:\/\/www.resellerratings.com\/store\/T_Mobile\/comment\/1322845#comment1322845","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/T_Mobile.jpg","store_name":"T-Mobile","username":"Tallen2012","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027ve been with t-mobile since 2003. And I will admit, I USED to recommend them to all my friends and family. Not sure what has happened with them over the last 6-12 months but I now tell people to look elsewhere. I will also be going to another provider when my contract is up.<br>I called to cancel one of my lines, apparently I was 2 days early and the rep attempted to charge me $50. I ended up having to call back in less than 24 hours but did manage to get it cancelled after a long conversation of them trying to get me to keep the line, which hadn\u0027t been used in a year.<br>When you call, you have to asked to be transferred to a customer service rep that is in the united states if you want to have a conversation with someone who has a clue about what you are talking about and that you can understand. Even then, the customer service reps only give you the \u0022outlined\u0022 responses they have been allowed so you never really can get anything accomplished with them.<br>My daughters phone had to be replaced 3 times in the last 9 months. The last time they replaced it, they told her they no longer carry the phone because it had so many issues. Yet, they wouldn\u2019t offer her a deal to replace the phone to something that actually works properly. <br>And today, my current phone, which I\u2019ve had for less than 2 months, is still under warranty, and I insured would not boot up. I Was online with customer service about 45 minutes via chat, as that is the quickest way to reach them, before he decided we needed to replace it, at no charge....except for the \u0022processing fee\u0022. Only $5 because I have insurance, $20 if you don\u0027t. Personally, if you are going to sell a crappy phone that you end up having to replace, you shouldn\u0027t be charging your customers anything!!<br>","link":"http:\/\/www.resellerratings.com\/store\/T_Mobile\/comment\/1131247#comment1131247","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/T_Mobile.jpg","store_name":"T-Mobile","username":"jamiers70","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I\u0027m 54 years old and have done business with hundreds of companies. I can honestly say that T-Mobile has the WORST customer service of any company that I have EVER done business with. ","link":"http:\/\/www.resellerratings.com\/store\/T_Mobile\/comment\/1075331#comment1075331","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/T_Mobile.jpg","store_name":"T-Mobile","username":"rnrone2002","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Where to start with this horrid experience. I guess I will start at the beginning...<br><br>October 21st 2011 order a phone because they had 3 smartphones as a Free offer, and despite what I read, I decided to go with the LG G2X phone. Called up Telesales after struggling with their website for over an hour to get the phone ring up as free, even though it was the main banner page on their site. Call to Telesales, and get all my questions answered and the phone is shipped off to me. I guess this is where the trouble starts. After waiting a few days and hearing\/seeing nothing, I get the tracking number and decide to look it up on UPS.com on 10\/27\/11 and it shows that it was delivered on 10\/25\/2011. You would think that a new device that is basically activated and ready to use would be sent out by T-Mobile requiring a signature, but it did not. I call in to UPS to find out the package was left at a different address (1322 instead of 1319) and there wasn\u0027t even a door tag from UPS telling me this. We start an investigation, and was told my driver would contact me. Long short short my phone had been accepted by my neighbor because UPS knocked on their door and asked them to accept it. <br><br>The fact that T-Mobile shipped my $400 smartphone basically activated (just put in the SIM and it works) without even requiring a signature blew me away. I use the phone for about a day before I start having issues. Constantly freezing, and falling asleep when charging. (I would wake it in the middle of the night, and the home screen froze at 11:08 several times) and having to pull the battery because the phone would respond to NOTHING I did. After a bit of research I find that T-MOBILE was completely aware of the issues this phone has (http:\/\/www.tmonews.com\/2011\/05\/has-the-g2x-been-pulled-from-store-shelves-due-to-quality-issues\/) and yet still continues to sell it. My guess would be that they offered it free so it would rapidly deplete their inventory of this defective device. <br><br>I called in to let them know on 11\/4\/11 that I would be sending the phone back, and got an email on 11\/11\/11 that they received the phone using the return label that was in the box.<br><br>On 11\/26 I received an email stating that my T-Mobile bill was ready and I owed a total of $77.32. I called in to Customer Care to question this, and the CSR who answered looked at my account, confirmed the line of service was cancelled, and that any other bill I should receive to ignore it. <br><br>I got another bill reminder yesterday 12\/26 for a bill for $154.64 and also a notice that my service had been suspended due to non-payment. I called in again last night to find out what was going on, to be told by Customer Service that my line had indeed NOT been cancelled, and even though they had the phone, that the line never got cancelled by anyone, even after it was CONFIRMED that it had been BY THEM on 11\/26\/11! <br><br>The CSR was nice, and tried her best, but now the conversation was revolving around Early Termination Fees and how she was going to \u0022TRY\u0022 to reverse all the charges off my bill. TRY? REALLY?? <br><br>She placed me on hold for about another 20 minutes and came back and said she had taken care of everything, and the only thing to pay was $4.77 for my usage? I had asked her what that charge was, and she said it was for the text messages, voice minutes, and data usage I had used while I had the phone. I asked her to look at the account and tell me how many voice and text mesages used, and how much data had been used and she said confirmed to me that 0 Voice Minutes, 0 Text Messages, and 0 kb of Data had been used... HUH? How do you charge a customer usage after you have just confirmed that the customer indeed had used NO voice, NO texts or NO data whatsoever? <br><br>I asked to speak to her supervisor and she said no matter who I talked to in any department, that they would not refund this for me, and that I was stuck paying it. <br><br>After screwing up NOT ONLY the delivery of my device, as well as the receipt, and the lack of ANY action taken on their part after the fact the \u0022warehouse\u0022 had inspected the device, and put a note on my account that the phone was in excellent condition. Even after speaking to someone on November 26th about the bill, and being lied to that the account was closed, you still think I\u0027m going to pay you $4.77!!! <br><br>I told her that they can send me the bill, but I would not be paying it on principle alone, and see if they EVEN try to send my account for less that $5 to collections. <br><br>Do yourself a favor and avoid doing business with T-Mobile, trust me you will thank me for that advice! ","link":"http:\/\/www.resellerratings.com\/store\/T_Mobile\/comment\/1061187#comment1061187","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/T_Mobile.jpg","store_name":"T-Mobile","username":"justno2geeks","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I had them for 5 years and I used to think they were amazing but I WAS WRONG!So I went to one of their stores not too long ago to find out about getting a new phone. I asked the store sales person if I was eligible for an upgrade and when she pulled up my account she told me that in the system it showed that I was NOT UNDER CONTRACT. I asked how this could be if I had just got a new phone last year. She said the person who did the upgrade had done it incorrectly because there was NO CURRENT CONTRACT! Having this information I decided to change cell phone companies because I wanted the iPhone. Then when I called T-Mobile to cancel I was told that I would be charged $200 per line ($400 total) to cancel the service because of the \u0022contract\u0022 that suddenly appeared in their system. I don\u0027t know what game this person was trying to play with me. All I know is that when I went to find out about getting a new phone from them I was informed by a T-mobile representative that in the system I was not under any contract but then when I go to cancel all of a sudden a contract appears and I have to pay!!!! WTF!!! It\u0027s total BULLSH*T! They are thieves!! They say they are all about customer service but it\u0027s crap. I was with them for 5 years and always had nothing but good things to say even though my plan was expensive and my 4G phone never had good service but like a loyal customer I recommended them to everyone and this is what I got in return, a $400 dollar bill because their magical system created a contract for me even though a month ago I was assured by their representatives that I was UNDER ABSOLUTELY NO CONTRACT!!! And on top of that you can\u0027t even cancel as of the day you call to cancel. They get to charge you the rest of your billing cycle!!!","link":"http:\/\/www.resellerratings.com\/store\/T_Mobile\/comment\/1035673#comment1035673","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/T_Mobile.jpg","store_name":"T-Mobile","username":"ENChajon","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Worst phone service ever! I have 2 smart phones from T-mobile. When I purchased them they put 2G sims cards in them and didn\u0027t bother to tell me. I brought the phones in multiple times and was lied to about the phones. Only after multiple complaints to the the company did one representative tell me that the sims cards were 2G and not 3G, this was 9 months after I initially purchased them. I took the phones in and was lied to once again about the sims cards, flustrated with the service I called and asked them to send me 3G sims cards in the mail. The representive said they didn\u0027t send cards in the mail, (another lie) and when I called bullshit she recanted her lie. I\u0027m so flustrated with T Mobile. If you value your sanity you will stay away from them.","link":"http:\/\/www.resellerratings.com\/store\/T_Mobile\/comment\/898945#comment898945","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/T_Mobile.jpg","store_name":"T-Mobile","username":"3lvis","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"T-mobile is the worst cellular service ever. I was having trouble getting service in different places in my area which were supposedly in their 3G coverage area. I called customer service over and over again for about a year until they finally admitted they coudn\u0027t do any thing to help me. I asked about getting out of my contract since I wasn\u0027t getting service. T-mobiles cancelation department informed me that they didn\u0027t have to provide service as per my service contract. In order to get a cellular phone service that actually provided service I was required to pay $600 first to fulfill my contract with T-mobile even though it wasn\u0027t required for them to fulfill theirs. Please note I have been a loyal customer of T-Mobile for 12 long years and instead of giving some credit on my claims they chose to alienate me. Please think twice before signing a deal with this devil.","link":"http:\/\/www.resellerratings.com\/store\/T_Mobile\/comment\/897304#comment897304","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/T_Mobile.jpg","store_name":"T-Mobile","username":"Tricia7887","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"My name is ALEX<br><br>You have to admit customer service is not what it used to be. We rent a place to stay for 2 months not too far from beach. There was no service for both me and my fiance. I contacted the customer service in order to solve this issue and they say you have to have a full antenna. We can\u0027t do anything. They say you can disconnect from our service for a fee, or put your account on hold. I\u0027m working at NYC for 5 days and need my phone. So now I have to by prepaid cards in order to stay connected. <br>T-mobile. Take care of your customer service, and rudest people in the world who work there, even managers have an attitude like I don\u0027t care. Wish I never have to deal with them.","link":"http:\/\/www.resellerratings.com\/store\/T_Mobile\/comment\/828104#comment828104","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/T_Mobile.jpg","store_name":"T-Mobile","username":"AlexK82","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I only stayed with t-mobile for all of these years because of their great family plan prices, but T-mobile\u0027s overage charges are just awful. Customer service has no sympathy towards exceptional cases and won\u0027t even offer a courtesy waiver for the first overage in 10 years of using their service because its obvious this is how they like to make their money. And now that At&t is taking over, our plans will be gone anyways. So much for sticking with this company thats provided me with sh*t phones, bad reception everywhere including in my own home, and even tricked me out of my money countless times for all these years. I rarely ever dislike anyone and hate to wish anyone bad, but I have to say that honestly, I hope all their customer service people lose their jobs when at&t takes over. Don\u0027t get t-mobile. they\u0027ve gotten worse and worse over the years. while everyone moves forward they keep moving backwards. I should\u0027ve left them a long time ago.","link":"http:\/\/www.resellerratings.com\/store\/T_Mobile\/comment\/799299#comment799299","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/T_Mobile.jpg","store_name":"T-Mobile","username":"annie731","rating":"1"}, "single");){kind=link}
"T-Mobile are liars, I hate to say it because it sounds very rude but every single time I have gone to a store to talk to them about my account the story is TOTALLY different than it was before. The employees are friendly enough except for the fact that they are always B.Sing you!
I am not a customer of T-Mobile but my fiancé is and she is frustrated to the point of tears at these people, she piggybacks on someone else's plan and they extended their contract without her knowledge and now she is stuck at another two years, because they cannot cancel it without charging $200.00 we cannot afford!
This company practices a lot of disgusting behaviors, not limited to but including; fees, lying, over selling, under selling, contract modification. "