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posted Nov-17-2006 “Herb,
Your refund was issued and I recommend that you keep checking with your credit card issuing bank as it will be there. Over the last 30 days we have seen a significant increase in order volume and as a result, numerous warehouse delays, mis-shipments,and errors. We take your feedback seriously and have put together a Six Sigma team to determine the best corrective measures. Our company has experienced a 90% growth rate over the last few years and its due to customer satisfaction. It is clear over the last few weeks that although hundreds of orders go out successfully each month, several have not and that is unacceptable to us as well. Please accept my deepest apologies for the inconvenience we have caused.
Sincerely,
Kirk Punches
Director of Sales”
posted Nov-17-2006 “Your order was definitely not handled properly. I know you felt lied to and the irony was we ended re-routing your TV since it was on the way to you but you cancelled (I know it didn't appear it was on the way but it truly was). The warehouse we use for this TV is certainly hearing our complaints as they couldn't supply any tracking and they delayed the order several times which prevented the shipper from picking up which also impacted several other orders. We kept passing poor information on to you and we are considering dropping this facility alltogether. In the world of online ecommerce, most retailers drop ship product to keep cost to a minimum and that is quite frankly why most people purchase- they want a better deal than picking up the item locally. The past 30 days have been challenging due to a significant increase in our order volume and some poor communication between our vendors, ourselves, and you the customer. We have formed a Six Sigma team that is evaluated these issues to determine the best corrective measures. I know its of little use to you and I don't want to make excuses. Even though we successfully ship hundreds of items per month, your order was not handled properly and I am very sorry for all of the troubles you have encountered. Our considerable growth over the last few years is due to the service we provide and in this case, our service failed you. My apologies for the inconvenience.
Sincerely,
Kirk Punches
Director of Sales
”
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This review was modified by 
posted Dec-21-2006 
This review was modified by 
![Share](javascript:share_rating({"review_body":"DO NOT BUY FROM TV AUTHORITY! I ordered a Samsung LCD tv model LN-S3292D for $1,045.00 and a rediculously high shipping charge of $165.00 for a total of $1,210.00. I was told I would receive the tv by 10\/30 - 11\/1. When I didn\u0027t receive it I called on 11\/2. They told me to give it a few more days. On 11\/6 I called and they told me that it hasn\u0027t shipped yet and they didn\u0027t know when it would ship but they had no trouble charging my credit card. I cancelled the order since they had no clue if or when I would receive it. This was a Monday. I was told I would get the refund by the end of the week which was 11\/10\/06. I called and they told me I would receive it by Mon, Tue the latest. Now it\u0027s 11\/16\/06 and I just got off the phone with them. They told me another 2 - 3 days. I don\u0027t know if I am ever going to see my money again.<br><br> UPDATE<br><br>Nov 20, 2006. I finally received the refund and it only took 14 days to refund a credit card. Ha Ha. I\u0027ll never say another bad thing about TV Authority, but that\u0027s because I\u0027ll never do business with them again.<br>","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/285114#comment285114","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"HERB TUCKER","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"DO NOT ORDER FROM TVAUTHORITY!<br><br>I placed an order on 12\/6\/06 for a 56\u0022 Samsung DLP TV. Credit Card was charged a few days later, even though they are SUPPOSED TO CHARGE YOUR CARD ONLY WHEN THE SET SHIPS. But if this was the case, they\u0027d never charge your card because THEY NEVER PLAN ON SHIPPING. I waited a month and a half on a set that was supposedly \u0022IN-STOCK\u0022 when I ordered. After getting the runaround numerous times and waiting hours on hold for customer service, I canceled my order on January 24. I almost didnt get my set in time for the superbowl, but luckily onecall.com was professional and delivered.<br><br><br>PLEASE DO NOT ORDER FROM TVAUTHORITY! THE MONEY \u0022SAVED\u0022 IS NOT WORTH THE HEADACHES!!!!!","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/300172#comment300172","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"thefuture420","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Thank you for your order, Jeff. Your delivery window is set for 12\/12-14. If you have any questions please feel free to contact me at 1.888.286.5353 x522 or at brian@tvauthority.com<br><br><br>Still no TV, tried to contact brian, to no avail. Credit card was charged the next day. Have sent emails to no avail.<br><br>I am about to cancel the order and allow the nice people at Visa to get my money back from this company.<br><br>I would not do business, ever again, with this company.<br><br>I just called and talked to Tico (since brian NEVER got back to me) and cancelled my order. Tico said I would receive my refund in 5-7 days. Today is the 26th, we shall see.<br><br>tvauthority (and brian) you are liars. My next step is to write www.panasonic.com and inform them of your lack of integrity. I\u0027m betting the people at Panasonic take my complaint concerning your business practices very seriously. <br><br>So much for your \u0022Guaranteed Delivery Window**\u0022 <br><br>Since products receiving our 5 Star Rating are partially selected for their availability, we decided to back it up. When you place your telephone order with TV Authority, you\u0027ll be given a delivery window for your purchase so you\u0027ll know exactly when it is arriving.<br><br>Be late with my refund and you\u0027ll find out the full measure of my resolve. So much for internet deals.<br><br><br><br>","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/291386#comment291386","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"deadfred1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I can\u0027t begin to describe what a hassle this has been. We ordered an in stock item for overnight delivery 13 days ago. After repeated calls to get the status (and it is virtually impossible to get through), constant runaround and outright misinformation as to where this actually was, we are still without a tv. They agreed to refund the overnight shipping charge over a week ago but has not been processed because \u0022their accounting department doesn\u0027t look at these things for at least 7 to 10 days\u0022. I will make a concerted effort to inform anyone I know who is looking to purchase a TV to stay far away from this site. extremely disappointed!!<br><br>11\/15 - tvauthority has agreed to \u0022release\u0022 our the television that we paid for over two weeks ago to their shipping company (mach1) at least 6 times over the past 24 hours. Every time we call back, we find that it still hasn\u0027t been done. pathetic. I\u0027m contacting my credit card company to dispute the charges.","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/284726#comment284726","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"cdagati","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Order was for a $6,000 Benq W10000 DLP Projector on 12\/9\/06. Was told unit would be delivered within a week. Never happened. Response was that they were out of stock. Guy I dealt with, Brian Meserve, seemd very nice and communicated reasonably well. I was told my AMEX would be credited within 3 -5 business days. This never happend. Had to file claim dispute to get this resolved, finally on Jan 31, 2007, well over a month later. Conclusion: TVAuthority has a great looking website, and friendly customer interface, but the organization behind the scenes is poorly run and not worth doing business with. ","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/300696#comment300696","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"mscplasma","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This online store is horrible!!! they charge my credit card before shipping anything without notify anything. Plus in their website it says precisely that they will not charge if you order hasn\u0027t been ship; however they did. I wait10days w\/out notify me of shipping or anything i called more than 6 times pass 10 days they always say the same thing over and over we are going to process your order bla bla...etc Anyways i got tired!! >>IS TIME CONSUMING","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/292046#comment292046","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"Michaelassyriano","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I placed an order on 10\/23 for a small TV...not one of their big ticket items. The same day, my credit card was charged for the order. The following day, I received an e-mail indicating my order was placed for FINAL PROCESSING and that they estimated delivery between 11\/7-9 (2 weeks later). There was no indication that it would take so long for delivery of a 26 lb TV. And they indicated the item was IN STOCK! I tried to contact customer service via e-mail about this with no response. I placed a call and was told this was normal. I complained and asked for the shipping info, which they could not provide. It took 6 phone calls and 3 e-mails (which they never answered), and direct contact with a customer service supervisor, before I got results. The supervisor indicated that they maintained no warehouse and everything shipped from a distributor, but they had no way of tracking which distributor got my order. They had no way of tracking the status of my order. He indicated that they have been having problems with their distributors lately, and their customer service was now poor. I questioned their financial status and he assured me they were not having any financial problems. Finally, on 11\/8, I received notification that the item was finally shipped and I received it on 11\/14 (22 days later). Also, when I wanted to cancel the order because of the long delivery time, they told me about their cancellation fee, which I did go into their site and found, which says that once your credit card is charged, they will charge you a cancellation fee for the reprocessing. But eventually the supervisor said he would waive that fee but asked me to give him a chance to handle this himself. He was not timely in getting back to me, but eventually pushed this through.<br><br>Although their price was good, do not expect to receive your merchandise in a timely manner, and you may have to pay your credit card bill before the merchandise arrives! I was ready to dispute the charge on my card. <br><br>It is difficult to get any information out of the customer service reps. I felt threatened when told it would cost me a fee to cancel. I felt like I had been taken and would never see my TV or my money back. This was a very stressful transaction for me. And it took way too many phone calls to get the status. <br><br>I would not use this vendor again!","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/291336#comment291336","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"LMO","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Still waiting for confirmation of my order. It was in stock as of 10\/27. It is now 11\/12 and nobody seems to know where my television is. I certainly know where my $2300 is, though.","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/284444#comment284444","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"landinryan","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Disappointed in the service from TV Authority. They delayed the shipment of my DLP three weeks and in each delay, they never notified me. Worse, I tried to contact customer service yet I was placed on hold for up to an hour -- and this was during normal business hours. I had to dispute the payment from my credit card and it was only then that they finally released the TV from their warehouse --- keep in mind they said all along that it was in stock. I finally got the TV a month later.","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/292425#comment292425","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"tomtres","rating":"1"}, "single");){kind=link}
"After being sent the wrong product, they will not return my calls. It has been 2 months with no resolution."