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"After stumbling upon this website, and reading the most recent post, I have to admit I am pretty lucky in dealing with this company. I ordered a 42" plasma back in Feb 2007. I am extremely lucky that after many phone calls and emails to this company, I finally received the TV, but I haven't received the 5 year repair master warranty I purchased through them and I can't get in touch with them at all. I will take the advice to contact the California attorney general. THE WEBSITE IS STILL UP, BUT YOU CAN'T EVEN ANY THING...THANK GOODNESS.
UPDATE...After submitting this review, I received a email reply back from the company claiming they were victims of fraud themselves and has caused them to shut their doors. When I asked about my $249.95 refund, they claim because of all their problems, they lost their relationship with VISA and I would need to contact my Credit Union to file a request through them. Low and be hold, VISA only allows a 60 day window from purchase to file a claim. Now I'm stuck out of my $249.95 and without a warranty. Hopeful, I will never need it, but it would have been nice to get my money back. "
This review was modified by Lip314 on September 03 2007 04:45:52 AM
"Thank God they never charged me! I ordered a 50'Samsung TV received a confirmation# and waited for my card to be charged to get shipping information. After a week the card was never charged so I attempted numerous times to call this company and always got a message that either there were too many calls at the time, and or the phone # was disconnected. I had to report my card as stolen (per the bank) so that if they tried to charge at a later time they would not be able to. Very unhappy with the service, however very glad this company was not reliable enough to charge my card promptly. BEWARE"
This review was modified by kkfon on May 24 2007 08:16:44 AM
"I see these criminals are still taking orders over the internet. They have pocketed almost $800.00 of my money and still no merchandise. They never intended to fill my order. They told me to file a claim with my credit card company. the credit card company said "Sorry Charlie" your order is over 60 days old - your not covered by this fraud. Don't even be tempted to order from these thieves!!!"
"The company must be out of business. They should remove their web sites. There is no response to emails, phone calls to the warehouse or their Santa Monica retail store. Do not give your credit information to the web site. Everything you read regarding customer service and fraud about this company is true. Beware! "
"This company is a scam. I had the same experience as everyone else. They took my order, charged my card, couldn't ever ship the item. They said they had cancelled the order, but never refunded my money. After a month waiting for a refund I contacted my credit card company to dispute. "
"If you have been scammed by TV Authority, please contact the California Attorney General and file a complaint.....just google the above address and go to the complaint section and fill it in and hit send.
I did and am trying to get everyone to do likewise so we can try to find a way to get our money back, put this company out of business and have the owners jailed.
I also sent a long email to the Los Angeles Times newspaper to notify them of the scam in Santa Monica, so they could help put TV Authority out of business.
Hundreds of us have been duped by this company and we should not let it go.....please follow up with a complaint to the Attorney General of Ca."
"I ordered a plasma tv on March 7 they charged my CC immediately. It's 2 months later and I still do not have the tv. Their phone lines never answer, they ignore the emails...I've been SCAMMED. Stay away from these scam artists!"
"They are thieves. they promptly took my money when I placed the order. 6 weeks later there has still been no word from them. I've emailed asking for my tv or a cancellation to which I haven't received a response. Their phone lines are never open. Therefore my money is gone and I can't contact them. I am disputing the charge with my CC company, but it shouldn't come to this."
"I purchased a 50" Plasma on 2/16/07 waited a week only to find out they lost my order. At that time I was informed that my TV would ship in two weeks. After the two weeks I received a delivery window between 3/22 and 3/24, now going on 5 weeks I checked on 3/22 only to find out it would be another two weeks, I checked again, ended up canceling the order and had to have my charges reversed by the CC company since I could not get a credit issued by TV Authority. Be aware, the customer service people were nice but not reliable."
"I ordered two TVs over a month ago and havent heard anything on either. I tried calling and emailing literally over 20 times. I cant get ahold of ANYONE. Someone please, if you have another successfull way to contact these people let me know: taxincluded@yahoo.com
THANK YOU"
This review was modified by teena192 on May 01 2007 12:23:45 PM
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![Share](javascript:share_rating({"review_body":"Thank God they never charged me! I ordered a 50\u0027Samsung TV received a confirmation# and waited for my card to be charged to get shipping information. After a week the card was never charged so I attempted numerous times to call this company and always got a message that either there were too many calls at the time, and or the phone # was disconnected.<br>I had to report my card as stolen (per the bank) so that if they tried to charge at a later time they would not be able to. <br>Very unhappy with the service, however very glad this company was not reliable enough to charge my card promptly.<br>BEWARE","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/317177#comment317177","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"kkfon","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I see these criminals are still taking orders over the internet. They have pocketed almost $800.00 of my money and still no merchandise. They never intended to fill my order. They told me to file a claim with my credit card company. the credit card company said \u0022Sorry Charlie\u0022 your order is over 60 days old - your not covered by this fraud. Don\u0027t even be tempted to order from these thieves!!!","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/316891#comment316891","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"AMADDOG","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The company must be out of business. They should remove their web sites. There is no response to emails, phone calls to the warehouse or their Santa Monica retail store. Do not give your credit information to the web site. Everything you read regarding customer service and fraud about this company is true. Beware! ","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/315062#comment315062","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"John Cuttle","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This company is a scam. I had the same experience as everyone else. They took my order, charged my card, couldn\u0027t ever ship the item. They said they had cancelled the order, but never refunded my money. After a month waiting for a refund I contacted my credit card company to dispute. ","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/314981#comment314981","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"wlwaugh","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"If you have been scammed by TV Authority, please contact the California Attorney General and file a complaint.....just google the above address and go to the complaint section and fill it in and hit send.<br><br>I did and am trying to get everyone to do likewise so we can try to find a way to get our money back, put this company out of business and have the owners jailed.<br><br>I also sent a long email to the Los Angeles Times newspaper to notify them of the scam in Santa Monica, so they could help put TV Authority out of business.<br><br>Hundreds of us have been duped by this company and we should not let it go.....please follow up with a complaint to the Attorney General of Ca.","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/314690#comment314690","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"Palmcoasting","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered a plasma tv on March 7 they charged my CC immediately. It\u0027s 2 months later and I still do not have the tv. Their phone lines never answer, they ignore the emails...I\u0027ve been SCAMMED. Stay away from these scam artists!","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/313778#comment313778","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"debh","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They are thieves. they promptly took my money when I placed the order. 6 weeks later there has still been no word from them. I\u0027ve emailed asking for my tv or a cancellation to which I haven\u0027t received a response. Their phone lines are never open. Therefore my money is gone and I can\u0027t contact them. I am disputing the charge with my CC company, but it shouldn\u0027t come to this.","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/313071#comment313071","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"markyland","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I purchased a 50\u0022 Plasma on 2\/16\/07 waited a week only to find out they lost my order. At that time I was informed that my TV would ship in two weeks. After the two weeks I received a delivery window between 3\/22 and 3\/24, now going on 5 weeks I checked on 3\/22 only to find out it would be another two weeks, I checked again, ended up canceling the order and had to have my charges reversed by the CC company since I could not get a credit issued by TV Authority. Be aware, the customer service people were nice but not reliable.","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/312783#comment312783","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"ispec1","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I ordered two TVs over a month ago and havent heard anything on either. I tried calling and emailing literally over 20 times. I cant get ahold of ANYONE. Someone please, if you have another successfull way to contact these people let me know: taxincluded@yahoo.com<br><br>THANK YOU","link":"http:\/\/www.resellerratings.com\/store\/TV_Authority\/comment\/312559#comment312559","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/TV_Authority.jpg","store_name":"TV Authority","username":"teena192","rating":"1"}, "single");){kind=link}
"After stumbling upon this website, and reading the most recent post, I have to admit I am pretty lucky in dealing with this company. I ordered a 42" plasma back in Feb 2007. I am extremely lucky that after many phone calls and emails to this company, I finally received the TV, but I haven't received the 5 year repair master warranty I purchased through them and I can't get in touch with them at all. I will take the advice to contact the California attorney general. THE WEBSITE IS STILL UP, BUT YOU CAN'T EVEN ANY THING...THANK GOODNESS.
UPDATE...After submitting this review, I received a email reply back from the company claiming they were victims of fraud themselves and has caused them to shut their doors. When I asked about my $249.95 refund, they claim because of all their problems, they lost their relationship with VISA and I would need to contact my Credit Union to file a request through them. Low and be hold, VISA only allows a 60 day window from purchase to file a claim. Now I'm stuck out of my $249.95 and without a warranty. Hopeful, I will never need it, but it would have been nice to get my money back. "