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RatingsRating
Full Rating Profile
    • Address: 1348 W Concord Place Third Floor Chicago, IL
    • Contact: sales@tss-radio.com
    • Phone: 773-772-4340
    • Customer Support: 773-772-4340
    • Business Hours: 9am - 7pm Mon-Fri 9am - 3pm Saturday Closed Sunday
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • checkmark icon Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 10.00/10 10.00/10
    Chance of future purchase: Rating 10.00/10 10.00/10
    Shipping & packaging: Rating 10.00/10 10.00/10
    Customer service: Rating 10.00/10 10.00/10
    Return/Replacement policy: Rating 10.00/10 10.00/10

534 Customer Reviews

Rating 10/10
5/5
modified review posted

"Several years ago I purchased a full Sirius setup, (home, car & boombox) from TSS-Radio. A few months ago I added a used/refurb Starmate 5 to my account. I ordered it from TSS as well. Recently my old original Sportster 4 died so I ordered another Starmate 5 from TSS last week. Sadly the unit arrived with a cracked LCD screen. I contacted TSS vial email and received information on how to email the problem for correction. I emailed them in the morning and left for work. By the time I returned for lunch I had 3 emails from TSS. One was an email acknowledging the the issue and apologizing for the damage. The second email was a $0 charge invoice showing a replacement was being shipped along with a return label. The third email was a shipping confirmation with a tracking number. This was all accomplished within a few hours with no further effort needed on my part. The replacement arrived in good shape and is now up and running on my account with only a 2 day delay. I emailed TSS (thank you Taylor), with my appreciation for a fast & trouble-free experience. They even included a freebie for my trouble. I wanted to post and let folks know about how quick & efficient the incident went. There were no long drawn out emails, no days of silence or stalling. In fact within 3 hours of my reporting it, TSS had replied, reordered & packed the replacement radio. It arrived 2 days later by Priority Mail. While in the "big scheme of things" I have not spent too much with TSS and only had 3 orders, in my first and only CSR contact with them has been outstanding. This is the level of service every company should follow. To TSS, Taylor & Droo, thank you for the fast, efficient & professional service you provided! MB"



Rating 10/10
5/5
modified review posted

"tss-radio is a very good company to buy sirius equipment"

modified review This review was modified by marandlar on January 06 2011 06:04:49 AM

Rating 10/10
5/5
modified review posted

"Very easy to find the product that I was looking for. The check out process was very easy. I will definitely use the website again for any other products I need and will recommend it to everyone!"


Rating 10/10
5/5
modified review posted

"quick delivery, great price . . . everything works great"


Rating 10/10
5/5
modified review posted

"Quick shipment. Telephone questions answered after receipt of merchandise by knowledgable employee."


Rating 10/10
5/5
modified review posted

"I use TSS Radio all the time they are cheaper and easier to use than SIRIUS,"


Rating 10/10
5/5
modified review posted

"I ordered my radio on a saturday and received it on that following tuesday afternoon. great shipping time. hooked radio up 2 days later and got it activated and it is working better than i was anticipating. i am so pleased with it.tss radio is the bomb. don't know how i have ever lived without sattelite radio. very easy to install. came with everything just the way it was described to me in the advertisement. "


Rating 10/10
5/5
modified review posted

"TSS was easy to use for online shopping and ordering. When I called to ask some questions, I was pleasantly surprised with the responsiveness. "


Rating 10/10
5/5
modified review posted

"FANTASTIC people to do busness with!!!! Thank You"


Rating 10/10
5/5
modified review posted

"Great as always, service, shipping on time everytime"


Rating 10/10
5/5
modified review posted

"Very happy with TSS, super fast service and I always get what I expected, no surprises."


Rating 10/10
5/5
modified review posted

"I got exactly what I needed at a reasonable price, delivered promptly. What's better than that?"


Rating 10/10
5/5
modified review posted

"quickly shipped, even before promised, packed to arrive in original shape"


Rating 10/10
5/5
modified review posted

"Best online shopping experience I have ever had. Professional, timely and accurate"


Rating 10/10
5/5
modified review posted

"excellent prices, cheapest online for the item I ordered. Fast, free shipping. I will shop there again!"


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