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"If you need a high-end system built by knowledgeable people that provide wonderful support, this is the company to call!
It took me several months to research the requirements for a dedicated video work station that would fit the needs of my company. However, I found it difficult to find a company whose staff really knew what they were doing and understood exactly what my company needed. In fact, I found that a lot of companies I had spoken with wanted us to purchase their most expensive systems but could not guarantee that they would do exactly what we wanted. Other companies never did respond to my inquiries or my bids for a work station. One company said they could build any work station, asked for my specifications, and then never got back to me. Fortunately, I found Tantus Computers by way of Wrigley Video’s web site, and have been ever so grateful that I found their banner ad.
I checked out Tantus Computer’s web site, and I was really impressed with everything about their site. So I e-mailed them with the specifications for the system I wanted built. I received a very quick response from Ed, the President of the company, who asked me what I intended to do with the system, and provided some suggestions. The next day, we were on the phone working through the details. Ed was great, and he really knew his stuff! He talked me out of some things that were a little more than we needed, and directed me towards some things that would work better. Ed and I had communicated several times, by phone and e-mail, before I decided to have our system built by his company. I was very confident with my purchasing decision, and knew without a doubt that the system would fit our needs.
I just want to add that one of the things I really appreciated about Ed was the fact that he asked what our company’s budget was for this system. Out of all the other companies I had communicated with about our specifications, not one except Ed at Tantus asked about our budget. Although I decided to purchase our monitors and printer elsewhere, Ed still took these things into consideration so I could stay within our budget. Where else can you get this kind of service?
It took a little longer to build and receive the work station than expected, but not by much and it was well worth the wait. In fact, Ed kept contacting me about the progress of the system. I received the speakers first, then the mouse and keyboard. The system was well packed and in excellent condition when I received it. The manuals and literature were easy to find in a small envelope and the software neatly rubber banded together. All I had to do was start hooking up everything to the system, but I had some minor issues.
I could not get the monitors to work properly, so I called Ed. Again, Ed was great! He walked me through the entire process, and I had two working monitors when we were finished. Tantus is very good about responding to e-mails or phone calls quickly. Another great thing about this company and the staff is that they call you a couple of times to make sure that everything works correctly. This company will provide their clients excellent follow-up on their products and sales, and they really do care! Even after they help resolve issues, they call to make sure that the solutions work.
Everything worked great until I downloaded XP SP2, and then my system would not reboot. Brandon, for whom I also cannot say enough good about, literally spent hours on the phone with me to fix this issue. In fact, Brandon has spent some considerable time on the phone with me for other issues, and he really knows his stuff too!
My company has gone through nearly a two year process to be where we are at today, with regards to technology. During that time, I have dealt with a lot of companies. I have also dealt with a lot of owners, Presidents, Heads of Development, etc. Out of approximately 50-60 companies, there are only three companies that rank at the top for their products and customer service; and Tantus sits distinctly at the top of that list. Ed, Brandon, and the rest of the staff should be very proud of what they do!
I am the Owner and Director of Operations for my company, As Your Customer Sees It! What does my company do? We provide high-tech mystery shopping services for the retail and service industries. My staff and I analyze products, services, and customer service standards. With this in mind, a company definitely earns their high praise from me. Tantus Computers would not need much guidance from my company if we were providing them with our services. I have been impressed with this company from the first moment I came across their web site, and now they are even better!
With the utmost sincerity,
Laura Bright http://www.asyourcustomerseesit.com
P.S. Our web site is constantly in transition to better serve our clients. It still is not the way I want it, but feel free to check it out. Feel free to e-mail me too, if you are still unsure about Tantus."
"I purchased a computer from Tantus for the use of a high-end PC I could use at home for editing movies, graphics work, other business functions, and some intense gaming on the side. My every need was considered at every point along the way and I was presented with a wealth of important information to facilitate my purchase both on the website and through phone conversations. Every aspect of my purchase was both painless and quick, and the personal attention and support that was given to me along the way and after the fact was very appreciated. I would recommend to my friends at home and work for any need. Thanks!"
"Excellent company to do business with -- both with Sales Advice and Support.
I began my search for a system by researching components and then for sites that could build the custom system for me. I had not heard of Tantus before and only stumbled upon them in my second round of search.
Ed was great in discussing the components that I wanted and in fact researched further details to aid in my comparisions. Ultimately his time and patience was the deciding factor on selecting Tantus to build my system.
Once received, I had a problem booting the system but Brandon provided excellent assitance in what was actually only a loose cable and walked me through STEP by STEP to get it resolved.
I even received a follow-up call from Brandon just checking in to see how things were going and to offer any assitance.
I simply cannot say enough about the SERVICE and SUPPORT that Tatus has provided me."
"This company was very good in replying to my request and quickly building my machine and getting it to me. I works awsomely and i can't ask for a better computer. I highly recomend Tantus Computers"
"I was looking for a way to completely customize a PC system to my own specs, without dropping too much money. Tantus provided just what I was looking for. they provided valuable help in choosing the right components for my needs. after the sale, they were very helpful and knowledgeable when I ran into a problem, of my own fault. they have pretty good prices, and a solid, high quality selection. I would definitely reccomend Tantus to anyone who wants a great machine, especially one of higher caliber."
"I received great support from Tantus when the boot drive failed after a few weeks. Ed (the presdent) called me on Saturday morning to find out how the restore went on Friday evening.
I may have had doubts about spending a few extra dollars to get a turnkey system, but they have been blown away with the great system & support! "
"I wanted a powerful PC for broadcast video editing and got more than I'd hoped for. But I was equally blown away by the way Tantus does business: they just love to build awesome computers and to make their customers truly happy, values I'd thought long extinct in the dog-eat-dog computer biz. They've earned my trust and deepest respect.
The ordering process was a smart dialogue that optimized the choice of components and made me feel like a collaborator rather than a buyer. Four stars and kudos to Tantus. This is the way to go. "
" I began researching this purchase in January. I live in California. One Saturday night I sent queries to several custom computer manufacturers, including Tantus, in New Jersey. I expected answers on Monday. Got a reply from Ed Borden at Tantus that night! We discussed options, and continued to communicate for the next three months, while I waited for a large fee I had earned, to arrive. (I am a solo attorney, involved in a lot of civil litigation.) He was knowledgeable, and prompt. I ordered a Lian Li case he did not usually stock so that delayed shipping a couple of days, but it still arrived very quickly. I am very pleased with the finished product. The only thing I would do differently is have them pack the inside with bubble wrap that needed to be removed by me upon receipt. The cross-country shipping seemed to cause the main wire bundle to bounce around a lot, which disconnected a couple of plugs (so I had to open the case anyway). However, that is a small matter. Overall the computer was well-packed, and very well-built. I can say without hesitation that none of the other vendors I contacted communicated as well as Mr. Borden at Tantus. I was a little apprehensive about buying from someone so far away, but after this purchase, I fully expect to buy from them again. I bought this product for my law office, not for gaming, and it is everthing I had expected. I am confident it will pay for itself in short order. Tantus does business the way you would like to see your neighborhood computer shop do business. "
This review was modified by david hagan on May 15 2004 11:34:49 PM
"I have to say, this was THE best experence I ever had purchasing a top of the line computer. The communications were GREAT the people are GREAT and kept me informed EVERY step of the way. They went out of there way to help in every way they can and even installed the OS buy asking me for the key code from Windows XP Pro. That I was going to install myself. If you shoud have ANY questions regarding this reseller you may email me @ tippie1@charter.net I never gave out my email to anyone,but in this case I will because of the unbelieveable service I recieved from this Company!!! "
"If you need a high-end system built by knowledgeable people that provide wonderful support, this is the company to call!
It took me several months to research the requirements for a dedicated video work station that would fit the needs of my company. However, I found it difficult to find a company whose staff really knew what they were doing and understood exactly what my company needed. In fact, I found that a lot of companies I had spoken with wanted us to purchase their most expensive systems but could not guarantee that they would do exactly what we wanted. Other companies never did respond to my inquiries or my bids for a work station. One company said they could build any work station, asked for my specifications, and then never got back to me. Fortunately, I found Tantus Computers by way of Wrigley Video’s web site, and have been ever so grateful that I found their banner ad.
I checked out Tantus Computer’s web site, and I was really impressed with everything about their site. So I e-mailed them with the specifications for the system I wanted built. I received a very quick response from Ed, the President of the company, who asked me what I intended to do with the system, and provided some suggestions. The next day, we were on the phone working through the details. Ed was great, and he really knew his stuff! He talked me out of some things that were a little more than we needed, and directed me towards some things that would work better. Ed and I had communicated several times, by phone and e-mail, before I decided to have our system built by his company. I was very confident with my purchasing decision, and knew without a doubt that the system would fit our needs.
I just want to add that one of the things I really appreciated about Ed was the fact that he asked what our company’s budget was for this system. Out of all the other companies I had communicated with about our specifications, not one except Ed at Tantus asked about our budget. Although I decided to purchase our monitors and printer elsewhere, Ed still took these things into consideration so I could stay within our budget. Where else can you get this kind of service?
It took a little longer to build and receive the work station than expected, but not by much and it was well worth the wait. In fact, Ed kept contacting me about the progress of the system. I received the speakers first, then the mouse and keyboard. The system was well packed and in excellent condition when I received it. The manuals and literature were easy to find in a small envelope and the software neatly rubber banded together. All I had to do was start hooking up everything to the system, but I had some minor issues.
I could not get the monitors to work properly, so I called Ed. Again, Ed was great! He walked me through the entire process, and I had two working monitors when we were finished. Tantus is very good about responding to e-mails or phone calls quickly. Another great thing about this company and the staff is that they call you a couple of times to make sure that everything works correctly. This company will provide their clients excellent follow-up on their products and sales, and they really do care! Even after they help resolve issues, they call to make sure that the solutions work.
Everything worked great until I downloaded XP SP2, and then my system would not reboot. Brandon, for whom I also cannot say enough good about, literally spent hours on the phone with me to fix this issue. In fact, Brandon has spent some considerable time on the phone with me for other issues, and he really knows his stuff too!
My company has gone through nearly a two year process to be where we are at today, with regards to technology. During that time, I have dealt with a lot of companies. I have also dealt with a lot of owners, Presidents, Heads of Development, etc. Out of approximately 50-60 companies, there are only three companies that rank at the top for their products and customer service; and Tantus sits distinctly at the top of that list. Ed, Brandon, and the rest of the staff should be very proud of what they do!
I am the Owner and Director of Operations for my company, As Your Customer Sees It! What does my company do? We provide high-tech mystery shopping services for the retail and service industries. My staff and I analyze products, services, and customer service standards. With this in mind, a company definitely earns their high praise from me. Tantus Computers would not need much guidance from my company if we were providing them with our services. I have been impressed with this company from the first moment I came across their web site, and now they are even better!
With the utmost sincerity,
Laura Bright
http://www.asyourcustomerseesit.com
P.S. Our web site is constantly in transition to better serve our clients. It still is not the way I want it, but feel free to check it out. Feel free to e-mail me too, if you are still unsure about Tantus."