1/5

posted Nov-28-2007

"Purchased norton 360 and discovered it was not helpful in removing malicious spftware from my computer. I spent over 2 hours with online tech support, chatted with 4 different specialist eventually, to be told that I needed to purchase a $100 service to remove software from my computer. the first person did nothing different than the 4th specialist. Symantec's customer support was terrible. I understand that the product may not be able to do what i need it to do. But the tech support should have realized this and stated this to me rather than waste my time. The only good thing that symantec does, it will offer a refund on your program purchase. I would advise not to expect much from online chat support. Personally, I will not buy symantec products again. "

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1/5

posted Jun-22-2006

ResellerRatings.com TOP REVIEWER!

"Bought norton antivirus 2006. Installed ok and even did a pre scan which didnt work with earlier years. My boot time was at about 18 seconds with my brand new system. After install it went to well over a minute also i kept getting common core client falures. After going thru support on site i uninstalled and reinstalled.
So here comes the fun part it was still not working so after 45 minutes on hold i finally got to talk to a live person. They just refered me to the web help pages at every oppertiunity.
To make a long story short i lost my money and tech support by their attitudes could care less.
I wont ever waste my money with norton again. There are 2 many good companys out their to let myself get ripped off buy norton."

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1/5

posted Feb-17-2006

"Never Ever AGAIN!

We purchased Norton System works for a new laptop that I had purchased for my wife as a Xmas gift.

Installed system works,Shortly after the PC developed a serious boot issue.

The pc was returned to the manufacturer(Alienware corp)

The pc was repaired and sent back to us,We again installed Systemworks only to find the same boot issue occuring again!

We assumed that the PC had not been repaired properly and as such asked for a refund,Alienware corp offered to build us a new PC.

New PC arrives,Install system works and amazingly the new PC develops the same boot problems as above(Safe mode = NO / Would not boot to desktop) PC was basically unoperable.

We realized that there was nothing wrong with the PC itself and hadnt been issues with the previous ones! The problem was Norton GOBACK!

I spent 70 minutes WAITING to speak to a Symantec support rep with NO REPLY!

I read thru the pages and pages of possible resolutions to the conflict(Ya,These people sell software that basically screws up yer PC and they know it!)

We tried every method going,Burnt images,Tried re installing win(Resulted in the Blue screen!)

I eventually found a third party website that mentioned hitting CTRL/ALT and G whilst in boot mode to unhook Goback.

Thankfully,This worked,We uninstalled ALL Symantec products,Are $100 outta pocket but if nothing more are wiser for it and have a Laptop that now works after 3 months!

Thx for nothing Symantec,Your customer support is SHOCKING!"

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4/5

posted Sep-22-2005

ResellerRatings.com TOP REVIEWER!

"I recommend Symantec security products to all my customers. The tech support is pretty weak so it's a good idea to only use their software if you are skilled with a computer or you pay a computer guy to help.

The real reason for my comment is to complain about DigitalRiver.com (DR). Whenever you order a Symantec product online for download, you are actually downloading through a middle-man: DR. DR caps the download speeds at 30kb/sec. That's pretty frustrating for my customers since it means they have to pay more for a longer visit. "

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1/5

posted Feb-27-2005

"Started Back in early Jan. My virus subscription to Norton SystemWorks was expiring, so rather than renewing it, decided to download a copy of NAV 2005 instead, since I hardly ever use any of the other NSW modules. Went through two weekends, first trying to get NSW uninstalled (twelve pages of online directions, registry hacks, the whole nine yards), then trying to activate NAV. Couldn't activate it either online or over the phone with their own Tech support people, so they promised me a CD version free. Never showed up. After waiting over a month for it, finally got tired of running around the internet naked so bought a retail copy. Another lost weekend trying to uninstall the dowload copy of NAV 2005, (only eight pages of instructions this time) and still was unable to activate my squeaky clean retail copy. The last I heard from the phone support people in Bombay was that they were researching the problem and would get back to me in 24 hours. That was over two weeks ago and not a ppep out of them. Finally cleaned all the Norton crap out of my system and installed McAfee VirusScan Professional which installed without a hitch and has been running great. I will never buy another Norton product. "

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1/5

posted Jan-23-2005

"Here's a copy of my letter to the store where I had purchased Norton's product (minus the actual names of the store and the unfortunate people who work at Symantec.) This is the second time in my four years of using Norton that I have had to return there product. No more. I am now with McAfee: same protection, FASTER operating system, and not the unjustified Norton intrusion into every nock and cranny of my computer. No wonder no one can uninstall this product- its uninstall procedure is no better than an actual VIRUS! I figure the best way to send a message to Symantec is through the companies that distribute their lousy products.

Attn: Customer Service Manager:

I am writing to request a refund for the Norton Antivirus 2005® software purchased from your store on December 27, 2004, and to advise you of the problems your customers may experience with Symantec. Please find enclosed my receipt, the original box, disk, and User’s Guide for this purchase. I am requesting that the full purchase price be refunded because the product does not function. I contacted Symantec’s Support on December 29 for assistance. After 2.5 hours on the phone working with the technicians, Symantec concluded that this product does not function (error message #’s 1002,1 and 1003,1). The following is an overview of my attempt to install this product, and obtain product and service call reimbursements:
December 29, 2005:
• 11:52 AM-12:08 PM- I phoned Symantec’s Tech Support number listed on the box and was billed $41 for 16 minutes, only to be told to go to their website to fix the issue. I explained that I had used their site to troubleshoot, followed the website’s instructions, but still could not install and activate the software. I was then given an 800 customer service number to call.
• 12:10 PM – 2: 00 PM- I phoned Symantec’s Technical Service group. After 1.5 hours with two technicians, I was given to Symantec’s supervisor. He stated that the error messages I am experiencing is common, and that Symantec is unable to fix the error. I was asked to complete an online questionnaire so that the company can “assist other users with similar issues”. He than recommended that I return the product to their company for full reimbursement. I also requested a refund for the $41 Tech Support phone billing since the problem was with the product. I was transferred to the Customer Service department.
• 2:00 – 2:30 PM- I phoned Symantec’s Customer service group, but was refused reimbursement for any of the $41. Instead, I was offered the SAME defected product CD “free of charge”. I repeated what I was told by Symantec’s Technical Support that the software is the issue, but was told there is nothing Customer service can do regarding their Tech Support bill, she would discuss with her manager and get back with me in two days. I have yet to hear back from her or any other Symantec service group!

The product purchased from your store does not work. In following the directions for remedy from the manufacturer I was told (at a cost) that the problem is with their product. I am concerned that after following Symantec’s website installation instructions, the User’s Guide, and being charged for technical support only to be told that it is the product, that I must now return this through the company that has caused the problems.

I have always enjoyed my purchasing experiences with (Store), and wish to continue. As such, I wish for your company to handle this return, and be advised of the problems that Symantec is having with their product and services. "

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3/5

posted Dec-13-2004

"Excellent Product. Highly Recommended. I found the order process to be incredibly easy and the software to be a necessity."

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1/5

posted Sep-08-2004

"Last year it took 6 weeks without security to get my Norton 2003 subscription to work. Norton has absolutely no customer service. In fact, they rely on computerized scenarios for every problem. Finally, after weeks of failure, I was emailed by a company representative that gave me a key (number) so that my purchase would operate.

This year, I renewed my subscription again and upgraded to Norton Antivirus 2004 Pro. Again, I'm having problems. The 39MB file is downloading at 2 - 3 KB/s (or times out continually. Of course, there is no customer service representatives at Symantec . . only computerized help (which has no reference to download problems). After 2 days of continual downloading and timing out and resuming, I now have 80% downloaded. Tonight it times out every time I resume; so I'll try again later. By the way, I have a T1 Internet connection.

I'm very unhappy with Symantec's lack of customer service. They have a good product, but lousy service. "

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1/5

posted Jul-31-2004

"Used Norton anti-virus for several years. No problems. The old anti-virus engine would not assimilate new anti-virus signatures so I was forced to update to the 2004 version. Bought then downloaded from the Symantec site in the early AM hours when Web traffic was minimal. Fast, complete download. Installed program. What was once a fast stable machine with the Win98 SE O/S turned into a constant BSOD. To bring things back to normal required a scrubbing of the hard drive and reinstallation of EVERYTHING!!!!!!

Symantec did refund the payment EXCEPT for the CD-ROM I had ordered as a back-up for the program. Symantec's convoluted non-user-friendly site informed me that even if returned unopened I could not be reimbursed for the CD_ROM containing the program that would not operate as it was supposed to. The Uniform Commercial Code declares a product sold must actually work. Symantec knows it is not worth going to court over the matter. I will NEVER buy ANY Symantec product again and will warn all I know to shun the firm."

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1/5

posted Jun-28-2004

ResellerRatings.com TOP REVIEWER!

"Failed to work without glitches.
Very disappointed after spending $100 to find free tools to download that can do the same job, sometimes even better."

This review was modified by Taurus212 on July 25 2004 04:20:08 PM

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1/5

posted Dec-15-2003

"Submitted $50 rebate docs per form requestSept 8. 03. They state later never got full docs. I faxed full set of copies on 10-29, and was told would get refund in few days. Called for refund 11-12-said error made on their end. Was approved -would get ck. Called again 11-24-told another error -they will send refund in few days. Called 12-15 now told never got all docs- refuse rebate. Spoke w 2 layers of supervisors-refused to give last names- Say will not honor rebate request.-Their web site promises "Superior Customer Service". !!!?!??! Is this a great company or what??!!"

This review was modified by jsuda on December 15 2003 08:43:50 AM

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5/5

posted Dec-09-2003

"Bought Norton SystemWorks 2004 Suite and it was cracked at the hub... called their CS Dept. and got a replacement package sent out in just a few minutes! Fantastic CS! 5*'s!"

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