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Stores > Sylvane
  • Sylvane Sylvane Elite Status

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: 245 Hembree Park Dr., Ste 124
    • Contact: n/a
    • Phone: 800-934-9194
    • Customer Support: 800-934-9194
    • Business Hours: Mon - Fri, 8:30 AM EST - 6:00 PM EST
    • Fax: 801-469-6774

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • checkmark icon Check
    • checkmark icon Wire Transfer

    Shipping options

    • option not available UPS Ground
    • checkmark icon FedEx Ground
    • checkmark icon FedEx Express
    • option not available Priority Next Day
    • checkmark icon Standard Next Day
    • checkmark icon International
    • checkmark icon 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • checkmark icon International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
    • checkmark icon Review Guard
    • option not available Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing Rating 7.50/10 7.50/10
    Chance of future purchase: Rating 8.75/10 8.75/10
    Shipping & packaging: Rating 6.67/10 6.67/10
    Customer service: Rating 9.38/10 9.38/10
    Return/Replacement policy: Rating 6.25/10 6.25/10
Voice your opinion! Review Sylvane by clicking a star below.
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Verified Customer
Rating 10/10
5/5
2017-03-22

Great company

"Great prices, quick service, would buy from them again"

This review was modified by DeepSaffronEarthworm on March 24 2017 07:30:01 PM

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Verified Customer
Rating 10/10
5/5
2017-03-22

Excellent!

"Was very Pleasant Experience!"

This review was modified by GuppieGreenDeer on March 24 2017 12:30:02 PM

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Verified Customer
Rating 2/10
1/5
2017-03-21

Will not do business with again!

"Horrible customer service. "

This review was modified by BrilliantRoseMoose on March 23 2017 03:45:02 PM

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Verified Customer
Rating 10/10
5/5
2017-03-21

Customer Service -- Your New Best Friend!

"My air cleaner arrived broken--called customer service. Item was picked up at no cost to me the next day and a new fabulous air cleaner delivered within a day or two. Great service, intelligent, kind service person on the phone. Thanks!"

This review was modified by jspector on March 23 2017 07:30:02 AM

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Verified Customer
Rating 10/10
5/5
2017-03-20

Newbie

"Fast, efficient, easy to order."

This review was modified by karen_nyquist on March 22 2017 12:45:01 PM

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Verified Customer
Rating 10/10
5/5
2017-03-20

fast and efficieint

"I had to find replacement filters for my Winix 5500 unexpectedly...replace light came on before I was expecting it...ordered from Sylvane and had them in less than a week. Very saitisfied and air ia clean again!"

This review was modified by pmp7002 on March 22 2017 08:30:01 AM

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Verified Customer
Rating 10/10
5/5
2017-03-20

Great experience!

"We ordered a dyson vacuum. The newest model and got it for a great deal and received it 2 weeks before we expected it. We would definitely order from here again :-). "

This review was modified by kennedyhalla on March 22 2017 06:15:01 AM

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Verified Customer
Rating 10/10
5/5
2017-03-19

Ordered Before and Will Again

"I've ordered from Sylvane in past and it has always been a pleasant experience with no surprises."

This review was modified by fdelillo on March 21 2017 05:00:08 PM

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Verified Customer
Rating 10/10
5/5
2017-03-19

"Arrived on time and was easy to assemble"

This review was modified by jmcneill51 on March 21 2017 01:15:01 PM

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Verified Customer
Rating 10/10
5/5
2017-03-19

Right and on time

"Exactly what I ordered and came very quickly. "

This review was modified by beingfoster on March 21 2017 09:15:01 AM

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Verified Customer
Rating 2/10
1/5
2017-03-18

"Cant operate unit on high. Soooooooooo Loud!!!!"

This review was modified by daisyme53 on March 22 2017 07:08:18 AM
Rep reply posted Mar-22-2017

A rep from Sylvane, Sylvane, has responded

“Thanks for reaching out! We do not manufacturer any products, but we will definitely pass this feedback along. You're still within our 30 day return policy, so we would be more than happy to issue you an authorization to return the unit if you'd like - I know our service team has already reached out, so just let them know!”


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Verified Customer
Rating 10/10
5/5
2017-03-18

"Purchased wall mount air conditioner on a Saturday but had some issues online with transaction. After hours customer service could not rectify but assured me I would receive a call on Monday. Call back was made, and Sylvan stood behind the promoted discount that would not go thru online. Refund was prompt and so far quality of equipment is excellent."

This review was modified by gailinsarasota on March 21 2017 12:30:11 AM

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Verified Customer
Rating 10/10
5/5
2017-03-18

very good

"order placed, transaction completed, prompt delivery
good enough for me
"

This review was modified by rm2034 on March 21 2017 12:30:09 AM

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Verified Customer
Rating 4/10
2/5
2017-03-17

Spartan fan

"Product arrived without any packaging and was obviously worse for the wear in shipping. Disappointed."

This review was modified by jmjspartan on March 21 2017 12:15:24 AM

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Verified Customer
Rating 10/10
5/5
2017-03-17

Exceeding expectations by meeting expectations.

"Everyone tells you what they'll do ,but at the end of the day they often fall short. It's nice to know companies do what they promise and more. The follow-up was exceptional and when most companies can't be found to help, Sylvane offered more support than I knew was available. Thank you for re-assuring me of the decision I made to buy from you. "

This review was modified by adjs630 on March 21 2017 12:15:24 AM

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