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Stores > Swiss Colony

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Full Rating Profile
  • Swiss Colony

    Hundreds of thousands of Shoppers visit ResellerRatings every month to check out real reviews of shopping experiences before they buy!

    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available FedEx Ground
    • option not available FedEx Express
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security


    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
    • checkmark icon Review Guard
    • checkmark icon Customer Notification For Publicly Replies
  • Review History & Profile See full Rating history

    Product & services pricing 0.00/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

45 Customer Reviews

Rating 10/10

wowser !

"i placed my order late but they still got everything where it needed to go before chrrismas everyone enjoyed and my sister loved her snow globe last year was the same but smallerorder i would diff and will order again

This review was modified by DebDer55 on January 25 2016 06:57:00 AM

Rating 2/10

"Placed an order online using swiss colony credit. Received a confirmation of order. Two days later I received an email stating I would not receive my full order that they will not send the free gift offer as stated on my catalog. I emailed them back and requested that my order be cancelled. They then emailed me back stating that my order had already been sent, when in fact it said it was in "fulfillment" not shipped. I then emailed them back and requested that my order to be cancelled. I got no reply. -- I received my partial order about a week later. The outside of the box said refrigerate upon receipt, yet the product was warm to touch, if not hot. --- I will never order from this company again."

Rating 2/10

"I order some stuff from swiss colony and their other company seventh ave they state on their websites buy now pay later then after they ask for a down payment after you after you use your choose and charge account buy now and later is misleading and unfair business practices then should state buy now and pay later and make a down payment after you order in their name they are a joke and frauds and shady people and very shady company I bet they deal in stolen stuff to I want my stuff I order they never got my consent to delay my order according to the merchandise law the ftc put out they have to get my consent first to delay the order"

Rating 2/10

"I have an account with the Swiss Colony. I order candies and whatnot for customers every once-in-a-while. I have it set on automatic payment. I keep getting phone calls and statements saying that I am behind, but when I log into my account, it says zero due. I finally called them and they said that when I made the last three orders, I logged in incorrectly and they created a new account for me. So now, I owe more because of the late fees. This is a rip off. I am going to pay what I owe and close this account. I will NEVER order from Swill Colony again. "

This review was modified by RenaV on June 22 2015 07:45:31 PM

Rating 2/10

"Swiss Colony is hands down the worst online experience I have ever been subject to! Besides their over priced, overstated and mediocre products, their "credit" policy violates every Fair Credit rule imaginable! Definitely a "bait and switch" scam!
Their "customer service" reps must be highly trained in rudeness & basically couldn't care less if concerns are addressed fairly. BUYER BEWARE!!!!!!

This review was modified by Consumer72 on December 28 2014 03:42:12 PM

Rating 2/10

"I’m very disappointed, they promise when I ordered the 14th of Dec. that we would receive the 7 Gift packs before the 25 of Dec. 4 days later I receive an email that the gifts are expected to arrive the 23. of January. If you guaranty something then stand up for it or don’t guarantee it. This is not Swiss at all. I’m from Switzerland and my opinion is, you should not be allowed to miss use a Name that stands for quality and precision and correctness and then. Never again!"

This review was modified by TheRealSwiss on December 26 2014 07:33:06 AM

Rating 2/10

"I placed an order for a company I wanted to thank. They close the week before Christmas and I specifically required that the gift be delivered by the 15th of December. All of the other items I ordered were delivered timely with the exception of the one that had to be delivered by the 15th. I emailed and was told it would ship "shortly." I called and spoke with a representative who said it shipped that day (the 12th). When I check the status on-line it and by Fed Ex tracking, it shows it still has not even shipped. I am extremely upset with their lies to me and will never order from them again."

This review was modified by dehageman on December 15 2014 01:19:45 PM

Rating 4/10

"Shipping was very expensive, and disappointing that all the boxes came wrapped in PLASTIC, very beat up, with labels on each box clearly stating they needed to be refrigerated, but yet not sent in any refrigerated way. Not worth the shipping costs."

Rating 2/10

"These people claim I owe an account from 1994 when I was 10 years old about I'm going to be 29 next month! I actually signed up for their so called credit plan in 2002 and used it and paid it off then before I filed bankruptcy I used it and was paying on it and let it go. I had 2 accounts a Seventh Avenue and Swiss Colony both are discharged on my credit reports. But right after I filed my bankruptcy here up and comes a Ginnys account and a Montgomery Ward account using the customer account number that was discharged through bankruptcy and 2 charge offs have been on my credit. I've found out they are trying to collect on the swiss colony account that was discharged and since its discharged through bankruptcy chapter 7 they have no right to be using that 2002 customer number that was bankrupt yet they say I ordered this junk and I never did and how can it of been used after bankruptcy when its discharged on my credit? And these fraudsters claim the other accounts were opened a few days after discharge with my account# that was put into bankruptcy. It doesn't matter what their so called records say. They sent me a threatening letter saying if I start litigation the "companies" will seek severe sanctions against me and my lawyer.Bring it on I cannot wait till this company gets nailed for fraud! Them and their Allied Data collection agency and claiming I owe debt from my childhood as well??"

This review was modified by mikey4833 on March 19 2013 09:53:55 PM

Rating 2/10

"Midnight Velvet is part of Swiss Colony and they all are non-reputable people to do business with. We were paying on our credit account with them and we were admittedly behind but still paying. They charged off the account for $1200. We paid another $635 to them and they still showed us owing the full $1200. They are liars and thieves. They are not a company to do business with if you want quality products and good customer service. We are working with our Attorney General to address this issue. Trust me do not use them for anything just do a little research about the complaints about them the BBB showed some 600+ complaints in just 2 years on them."

Rating 2/10

"As has been stated by other reviewers they will remove promotional items after taking your money. Don't be scammed. File a complaint with your credit card company. If you're really feeling up to it file a complaint with the FTC as well.

They also ship perishable items in regular cardboard boxes with no cold packs. I've never received perishable goods this way before.

Rating 2/10

"Fruitcake was terrible and burnt. Tasted so horrible. It was over cooked and top burnt black. Crumbled to pieces when sliced. Choc coated nuts so very stale. My first order and my last order from swiss colony."

Rating 2/10

"Avoid this company. They practice deceptive marketing techniques. Their site allows you to add a gift along with a promotion code however once you place the order, they will remove the gift and still charge you for the order. The food is mediocre to add insult to injury. I would save your money and buy elsewhere. "

Rating 2/10

"Worst chocolate ever! Worst Customer Service Ever! Don't bother sending it back because you will have to pay the shipping plus your shipping to send it back. They don't care about your 100% Satisfaction, they just want your money, so beware"

Rating 2/10

"For the first time in my life, I downloaded a copy of my credit report from Experian. I have NEVER done business with Swiss Colony or it's sister companies (Midnight Velvet, Seventh Avenue) but was shocked to see that they had been requesting credit history about me every month for the past 4 months. I have NEVER purchased anything from them nor requested any credit from them. I have not applied for employment with them either; I live in a totally different state.
I cannot imagine why they need to delve into my credit background unless they are attempting to defraud me. I have filed a complaint with the Federal Trade Commission and urge others to do the same. Look at your credit report - you can do this for free on an annual basis. You may be shocked at what you find.

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