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DIRTY USED FINS sold as NEW
"Twice now I am having to send back a pair of fins that were so filthy that I didn't even want to try them on to see if the sizing was correct. HOW CAN YOU SELL FILTHY USED ITEMS AS NEW??? I MEAN, AT LEAST TRY TO CLEAN THEM OF SUNSCREEN, DIRT AND BODY SCUNGE IF YOU ARE TRYING TO PASS THEM OFF AS NEW PRODUCT!!!despite them taking back my returns (still waiting on the money being refunded) I will NOT be purchasing anything from them again ever. Plus, shipping takes over 1 week, not 2-6 days, despite what they promise."
First time and get info hacked notice!!!
"I had to purchase from here for swim team. Recieved order and sizing was WAY off from stated measurements, and after calling I was told I had to pay return shipping to get the CORRECT size. Then three months later I recieved notification that two months ago they were hacked and my personal and payment information was compromised. But they were "kind" enough to remind me that I am entitled to a free credit report annually and urged me to monitor for any suspicious activity. What a joke....waited two months after they discovered the hack to notify me, and didn't even offer credit monitoring. Very disappointed!"
Not a Safety website to buying you item
"I purchased few swimming pants for my kids, on 9-2016 at Swimoutlet.com, this is my first time purchased on this website. then someone used my card purchasing $400 on boostmobile.com, (got stop by my credit card company) after two month later, i received a letter from Swimoutlet.com about my information was stolen, now i have to do credit report check. DON'T PURCHASE ON THIS WEBSITE."
"I ordered a men's speedo size 24. They sent me a product measuring 9in X 7in. It is an 18in waist and will at most stretch to a 20in. waist. I am given on my invoice and online account page a return process and date. As soon as I received the product I began the return process. SwimOutlet is refusing to accept a return or refund me the money they are refusing to send me an appropriately sized product. On the sizing chart a size 24 should fit a 24 - 26 waist. this will not even fit a 20in waist without considerable stretching. While trying to work with them on this issue they disconnected with me claimed to be having technical difficulties and flat out refused accountability even if they did send the wrong size."
Don't Believe The 1-2 day Delivery Advertisement!
"9/16/16: SwimOutlet advertises a 1-2 free delivery, but it is just misleading advertising as it is really a 3-day delivery, as it was recently for my first order with them (and probably last...). They will apologize for the order being late, and blame it on FedEx, and then that's that. So, just realize this when factoring in your order."
False Guarantees of Delivery
"My boys just joined a new swim team and SwimOutlet was going to be my go to place for orders. I placed an order for over $100 to get 1-2 days shipping and it confirmed that delivery was guaranteed in 2 business days. However, my confirmation email said I would be getting my order in 2-6 business days (which usually means the latter). I immediately wrote to customer service and several days later they confirmed my suspicions. They said it must have been a system glitch and 3% credit had been automatically applied (which was actually 2.5%). Parts of my order haven't even shipped yet, and the first part is waiting for pickup from FedEx, so this could have easily been remedied with a little bit of effort. This simply isn't good enough. I now have to go out buy something locally, which is costing more money. This is a follow up: After 6 business days I received my order with a note saying that "in effort to ship your order as quickly as possible, the fins were cancelled." This is a joke considering they told me that the fins were reason for them changing my delivery from 1-2 days to 2-6 days without my approval. The truth is the fins were out of stock as they are no longer available online, and they falsely advertised their delivery services. They printed a shipping label the day after I made the order, and they could have just have easily given me 1-2 day shipping, but they took the cheaper option!"
They took $10 off my refund!
"This is the notification I recieved: Subtotal: $37.98 USDTotal: $37.98 USD Refund to PayPal Balance: $28.00 USDWHAT??? They kept $10 and I found NOTHING in their return policy regarding this HUGE fee. Won't be using this company again."
Swim Outta Here
"Watch out for shipping. Sometimes it will downgrade shipping w/o giving you the 3% credit. And when you call in and ask for it, they act like it's a huge extra favor to make you whole and you should have gotten it in the first place. No compensation for your inconvenience and non-existent manager for complaints. Their live chat is a joke and not industry standard, considering that it takes 20 minutes to get a response"
Antiquated Return Processing
"I have been a customer for over 10 years. I have been fortunate and received good grab bag suits in the past. This last order, I received a grab bag with 2 suits. The suits are identical (size/color/style/manufacturer). I called to request returning one for a different color or style. First I would have to pay the return shipping/postage and second there is no guarantee I wouldn't receive the same suit again.They have lost me as a customer."
"I'm very frustrated with swimoutlet.com. I had purchased a water polo suit for my son. When we received it, it wasn't what we had hoped it would be. It had a very uncomfortable it and the coloring was off. When I went to return it: they didn't refund my shipping, charge me to ship it back and I had to pay additional shipping to get the new suit. When I asked to speak with a manager they told me she was busy and would call me back. She has yet to call me back. When I talked to another customer service rep she told me I should order many suits at once to find one that fits well and than return the others (but at an additional cost for returning). I have yet to find any resolution with this company. Very disappointed with their customer service and their responses to my questions."
"I'm quite satisfied with SwimOutlet.com. I purchase 90% of my daughters swimming needs through this store."
"I am very disappointed with the customer support we are receiving regarding the Team Customized merchandise. When we placed our order and even today when you place an order the website says allow 10 - 15 days for customization. When I called last week I was told the order would be shipping at the end of the week. When I called yesterday I was told they are now taking 15 - 21 "Business Days" However, the website if you were to order today still says 10 - 15 days. I have been waiting for 4 weeks and you still cannot give me a ship date. Really poor customer service."
"I bought a tankini and it doesn't fit right and want to return it. I went to the return site and all it does is flash different messages. i'm not able to get my return processed. I just need some help getting it returned!"
"Stay away from this website. They will give you garbage."
"I ordered some goggles that did not arrive when anticipated. I went to the email sent to me by Swimoutlet.com to track the package. The tracking indicated that the item was shipped via FedEx and then transferred to USPS for final delivery. And then it stopped. They just seemed to disappear. I called FedEx. They were no help. I called USPS. They were even worse. I called SwimOutlet.com They had a replacement pair at my door within two days. Thank you."