5/5

posted May-29-2013

"We ordered the Hayward TriStar 1 HP Pool Pump (energy efficient) pool pump.
We are EXTREMEMLY happy with our purchase of our pool pump. The shipping was quick, the price was the best, and most importantly my pool is clean and happy!!

thank you and we look forward to furture business with you!!
"

report?

Is this review?… Helpful Cool Share

1/5

posted May-27-2013

"Buyer beware! Every single review that states communication and customer service is poor is true. Here is our experience. We needed to order a new pool valve. Customer service reps attempted to help us order the right part. It DID arrive in a timely manner. Thankyou swim n save for that. However the part that arrived was not the right part for our sand filter. So after a minimum of three attempts to reach a live person to figure out what to do next, i ended up using another company to figure out what part i needed. I decided that exchanging this valve with the same company would fare better than purchasing from another company. Here's where swim n save fails in my opinion. Their policy states that you can 't return items without an rma # but that you do need to return within 30 days. After five days of attempts to reach someone for a rma(return #) i reached someone who" changed the status of my request" to a "return request" but offered no further instructions. I believe that swim n save deliberately withheld a shipping address so that we would be beyond our 30 day window for returns. After three weeks of waiting for a return address i sent my valve back to the address that i found on the internet with enclosed copies of my internet reciepts and email responses. ( if you read other reviews you will find that this busines is in fact run out of Joe 's residence, though he makes it sound like there is some sort of gigantic warehouse teeming with people that have no direct connection to where he is located) In later phone calls Joe admits to me that the address i used is their "warehouse". We waited three more weeks for varificationthat our product was recieved but was unable to reach a person or have email returned regarding this issue. Only after threatening BBB and contacting Visa did Joe pipe up with snide and unprofessional comments. While it is true that the policy states you cannot return an item without an address provided by Joe, they fail to offer responses that are necessary to complete a return. As stated earlier i do feel that swim n save is PURPOSELY doing this so that returns CANNOT be completed in a timely manner and will therefore be void. I will happily repost a follow up response when Joe has resolved this issue and issues us a refund. After all , prices were good, shipping was timely and i had one good experience with a helpful CS rep."

report?

Is this review?… Helpful Cool Share

5/5

posted May-07-2013

"Prices were fair and shipping was faster than expected"

report?

Is this review?… Helpful Cool Share

5/5

posted Apr-24-2013

"Prices are great received everything pretty quick"

report?

Is this review?… Helpful Cool Share

1/5

posted Apr-20-2013

"Where to start, 6 voice-mails on 5 separate days about my order unanswered. 2 emails, 1 to support and the other to sales unanswered. It wasn't until I filled a complaint to paypal that 3 days later little bits of my order started showing up over the coarse of 3 days. To date I still have not had anyone from swimnsave return any of my communications. Customer service is not a word that is understood by them. I will never purchase anything from them again even if the product was free and I only had to pay for shipping."

report?

Is this review?… Helpful Cool Share

1/5

posted Apr-19-2013

"Placed an order a month ago tommorrow, paid in full on 3/22; and after repeated attempts to communicate (phone calls, numerous v-mails & e-mails), no response, terrible customer service! BBB and Attorney General will be notified and credit card company will intervene, should have looked here first!"

report?

Is this review?… Helpful Cool Share

1/5

posted Apr-15-2013

"Price is decent, shipping time is slow and communication is horrible. We ordered a $410 pump on March 27, 2013 and as of today, no response from inquires and no pump. I have left messages, emailed, no response"

report?

Is this review?… Helpful Cool Share

2/5

posted Mar-04-2013

"They offer good prices but I had a disappointing experience. Their overall communication is REALLY bad.

- I didn't get a notification when my first item shipped.
- The web site product page did not notify me that the second item I was ordering was a special order item through Hayward. This added weeks to the delivery and I should have been notified before I ordered.
- My first email to find out about the status of my item was sent 10 days after the order, but was not answered. I had to call a couple of days later to get the status clarified.
- The second item, which did not arrive until 3 weeks after ordering, did not include all of my parts. I called and made them aware of the problem and they researched it with Hayward. They blamed Hayward for not providing the right information.
- It's now been one month since this issue surfaced and I still do not have the parts I ordered. In fact, Swim N Save hasn't answered my last couple of emails inquiring about the issue.

The missing parts are not super expensive so I am less than furious over these problems. I nonetheless feel slightly ripped off and really disappointed by the lack of communication. Additionally, I have been purchasing other parts for my pool renovation from more reliable stores."

report?

Is this review?… Helpful Cool Share

5/5

posted Jan-29-2013

"everything arrived promptly"

report?

Is this review?… Helpful (1) Cool Share

1/5

posted Jan-29-2013

"My post was deleted so I will try again. The site doesnt allow links. I wanted to post e-mails and other documents online where you can see what transpired. When you read the reviews there is always a reason, story, or excuse by Joe as to why people had a bad experience. Before my post was deleted his response was filled with fabricated lies. That is why I wanted a link to show that his statements have no basis in reality. When I did that my post was deleted. Here's my original post. Remember, the real reality is that with 4.5 stars out of 10 there is a reason so many are dissatisfied.

If you order from Swim N Save USA after reading these negative reviews don't complain if you have a problem. I wish I had found this site before ordering. I too was attracted to the low price. I would have gladly paid more to avoid my problems.

I should have let me initial wariness be my guide. I attempted 4 calls before buying because I had a question. I never could get hold of a live person and when I left messages they were never returned.

I placed my order on Nov 26th and chose the 1 day ship option available to customers in FL via Fed Ex Ground. When my package did not arrive I tried to track it on their website under order status. I could not get information there. E-mails and phone calls were not returned. It ended up shipping via UPS and arrived Dec 4th. So much for 1 day shipping. Their "order status" still shows to this day shipping by Fed Ex yet it has a UPS #.

I ended up needing to return the product and requested an RMA. I sent repeated e-mails and made repeated calls. I finally got a hold of someone on the phone and they told me only "Joe" can issue RMA's. He said he would leave a message for Joe. No response again. I finally received an E-mail from Joe after I sent an e-mail threatening to go to the FL State Atty General's office as well as to the BBB and posting negative reviews on the web. I also said I would ask for a chargeback from my credit card company.

Joe's response was a diatribe telling me he did not care what I did. He told me I had the product and I would get further ahead if I apologized to him. (unfortunately this site does not allow me to post his e-mail to me as it violates their policy)

I had the product because they would not facilitate me returning it! I had to APOLOGIZE to HIM in an e-mail and finally received an RMA on Dec 31st. I returned the product and tracked it. It arrived on Jan 3rd. I contacted Joe via e-mail and he told me I would be credited in 24-48hrs. After repeated phone calls (no one live ever answers) and e-mails I gave up and disputed this with my credit card company. I finally receive my credit on Jan 28th through the credit card company, not Joe.

ASK YOURSELF BEFORE ORDERING? Is it worth going through what I did to save a few $'s? Do your homework. Check the BBB. Their rating is horrid. Google map their business sites and look at their place of "business" with the satellite view. 422 Still Meadows Cir E, Palm Harbor, FL 34683. Here's the returns warehouse address: Swim & Save Returns Branch 183 1207 ENTERPRISE DRIVE PORT CHARLOTTE, FL. 33953. They try to make themselves look on the website like a large professional company. Believe me they are anything but that. The owner likes to say they are different "branches". Well the HQ of his "operations" is his house.

If he spent as much time on customer service as he did fabricating lies then maybe he would not get so many poor reviews.

UPDATE 3-12-03 - Contrary to Joe's response I only threatened to go the BBB and authorities. I had to APOLOGIZE to get my RMA. I never threatened anyone. He likes to lie to cloud the issue so in his mind he can justify poor to non-existent service. Joe also went on our companies FB page and posted personally defamatory statements about me. I took screen captures and sent to my lawyers in case they are needed in the future. Lastly, he claims I never sent the product back. Here is the tracking # from Fed Ex. 986429515009031 Anyone can take this # and put it right in the Google search bar, hit enter and see the tracked shipment that shows the weight, the RMA # and that it was signed for upon delivery. I also DID receive a credit card company that they NEVER returned to him. They ruled in my favor. Game, set, match Joe. Proof to the world that you are not only a liar but a poor business man with no sense of customer service.

Update 3/13/13 Unfortunately, I did not hit the lottery with your company. The "response I am contrary too" is the response you initially gave under "read user comments" on this website. Why do you continue to insist that we used an "attempted" chargeback and did not return the product. We received the RMA on 12/31 (finally!) Product came back to you on 1/3/13. See the Fed Ex tracking # from my earlier post. You told me on 1/3 via e-mail that it would take 24-48 hrs to process the credit. I called and e-mailed weekly asking where my credit was. Well after 2 1/2 weeks of no response and no credit only then did I go to my credit card company for relief. They gave me my money back. You received a chargeback. In regards to my "stability", I own a SUCCESSFUL business,and I am a college graduate. By reviewing your posts I see you have trouble mastering English and the nuances of writing. I have never seen such poor grammar and writing skills. That combined with your poor customer service and far fetched excuses makes you look foolish every time you respond to the NUMEROUS negative reviews."

This review was modified by sob5161 on March 13 2013 06:43:55 AM

report?

Is this review?… Helpful Cool Share

1/5

posted Nov-17-2012

"They never shipped the product, ripped us off. Advice that you never shop with this store."

report?

Is this review?… Helpful Cool Share

5/5

posted Nov-17-2012

"Just bought a ton of items from Swim N Save USA and i could not be happier! I paid about half of what i would have in a local store and delivery faster than they originally quoted!Joe was awesome when handling my orders and knew everything about pools. Even helped me stop a small leak in my pool without having to empty it! Anyone looking for a real pool company with great products should shop here!"

report?

Is this review?… Helpful (1) Cool Share

1/5

posted Oct-31-2012

"Avoid. I've ordered a few things from them. They offer low prices and I've received items quickly enough. In one case I got the wrong item. I've left emails and calls that are not returned. I finally got through to a live person once who promised to send me an RMA # by email. That email, of course, never came, and I'm back to being greeted by an answering machine immediately. "

report?

Is this review?… Helpful Cool Share

1/5

posted Oct-12-2012

"CUSTOMER SERVICE NON-EXISTENT.

Ordered five items from stock on 5/7; given 7-10 day shipping estimate.

About Two weeks later (5/25, inquired about order. No reply. Almost a month later (6/1), received emails stating my order was shipped. Oddly, two packages arrived the next morning (6/2).

Upon opening the poorly packaged shipments, I noted that two item (including the most expensive item) was not included. I sent email to the Customer service department. Again, no reply.

Another week later (6/8), I received a padded envelope with the small part enclosed, but not the most expensive item. Once again (6/10), I notified the company, no reply.

Oddly, I received confirmation email on the 14th for order received on the 8th.

I have sent multiple emails to the company requesting completion of my order.

To this date, I still have not received a courtesy of a reply.

I strongly recommend against ordering online from this company.

UPDATE (as of 10/20)
The company complained in email to me of 10/13 that my review was somehow immoral. IMHO, filing a BBB complaint and posting accurate reviews is not immoral and was exactly dictated by the situation.

On 10/19, I received the missing part and the order is now complete."

This review was modified by DRENKEN on February 12 2013 04:36:46 PM

report?

Is this review?… Helpful Cool Share

5/5

posted Sep-27-2012

"This company is GREAT! First, the website navigation made it easy for my to find just what i was looking for. Second, they have a good variety of products available, some of witch are hard to fined. Third, the pricing was Amazing! I live in California and its my understanding that this company is out in Florida. I looked everywhere for a Sta-Rite Posi-Clear RP 200 Sq. Ft. Cartridge Filter and even with the most expensive shipping they provide i was able to save about $400, that's no joke! And lastly, the shipping time was over all like 8 days and it had a holiday weekend right in the middle. My product is working great and i am very satisfied with my business with this company. I would definitely recommend to friends and family."

This review was modified by Trax2themax on September 27 2012 09:23:31 PM

report?

Is this review?… Helpful Cool Share