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"I ordered a simple power adapter for one of my Korg devices and had it shipped to my work. Steven, the Sales Engineer, contacted me later that morning via phone about validating the business name, which I accidentally omitted. Great service, delivery was on time, the packaging was sound, and the product was as described on the site. Not a single problem with this transaction. The fact that my device, a Korg KA193 power adapter, was the cheapest at Sweetwater over any other online or in person store was a bonus."
"Good old-fashioned service! What a rarity. No sooner than I placed the order online, I got a call from a rep at Sweetwater to tell me thanks and to make sure that everything about the small order was correct. The item shipped quickly, arrived exactly as I had expected and included a handful of Halloween candies for fun.Sweetwater has one of the most complete lines of musical gear in the industry. Their catalog has great descriptions of their products and very helpful pages that educate as well as promote. By providing depth in the item descriptions, they ease the decision making process when a customer is likely to be overwhelmed with options. Few competitors can match Sweetwater's comprehensive presales support. In my opinion, there really isn't any reason for you to make an uninformed purchase."
"I have had numerous dealings with Sweetwater over the years (even before the Internet) and my experiences with them have always been exceptionally positive. They have very good prices, a wide selection of audio products, fast efficient shipping (that is free on many items) and they have excellent customer service. I have dealt with many online businesses and gauging from my personal experiences with Sweetwater, they are among a very short list of excellent companies to do business with on the Internet. Keep up the great work guys! "
"Ordered an M-Audio Audiophile 2496 from them. Their customer service/sales department called me up to confirm my shipping address since it differed from my billing. I told them just to ship to my billing address, and it went out the door that day. I received the card within a week.Super friendly service and timely shipping. I will definitely be ordering from them again."
"Purchased some audio connectors. Great prices! Excellent customer service! Package arrived quickly and well packaged. I buy several items each month online and would certainly consider them again for my future purchases. Thank you!"
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