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Full Rating Profile
    • Address: n/a
    • Contact: n/a
    • Phone: n/a
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • option not available Visa / Mastercard
    • option not available American Express
    • option not available Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • option not available Online Ordering
    • option not available Online Ordering Tracking
    • option not available Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • option not available Customer Info. Confidential
    • option not available Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 4.77/10 4.77/10
    Chance of future purchase: Rating 3.86/10 3.86/10
    Shipping & packaging: Rating 4.00/10 4.00/10
    Customer service: Rating 2.95/10 2.95/10
    Return/Replacement policy: Rating 1.67/10 1.67/10

55 Customer Reviews

Rating 10/10
5/5
modified review posted

"I worked for Swanson's in the past, they are a very good company especially to work for. I left for family and personal reasons, however if I ever get the chance I wouldn't mind going back.

I still order from them occasionally, since I'm in the same town I just pick my vitamins up, however on occasion when I'm too busy I get it shipped to me, never any issues there.

This company has been in business for over 45 years, with thousands of customers, I came to this site looking to review the company and found such a low rating I was shocked. However then I noticed a small 53 reviews... that's 53 reviews out of thousands of customers. This site really is not a good judgement of the company. Reading the reviews here are all good and fine, however a person should seek out other review sites before deciding not to order from them. That's just my advice though.

I always have a great experience when calling, from the old and new people. The newer ones make some mistakes once in awhile, however that's to be expected, I just try to be patient and we get through it.

I personally love this company, it takes care of it's customers in the best possible way it can, we would go above and beyond when we could. however there is still policy to follow and unfortunately as much as we would want to help a customer some things do take time.

I would suggest trying this company out, if you're unsatisfied you can always return your product for a full refund, or if you have a bad experience, you can just quit ordering from them, a person won't know if they don't try it out.
"



Rating 10/10
5/5
modified review posted

"I order in bulk from this company every month, just to keep stocked up. I've had a few issues with missing or different items however they are always willing to reship the correct items. I've never had an issue with their customer service.
I would suggest their packing be a little better since I order so much, however nothing has ever broken so far! (knock on wood)
I understand that people run this company, like all companies, and some will never truly be satisfied with the customer service, but so far it's been A+ for me.
"


Rating 8/10
4/5
modified review posted

"Well, I've ordered things from here a number of times, at the suggestion of a neighbor of mine who swears by their prices, also Walgreen's or CVS when they have 2-for-1.

I've noticed their prices being good, haven't particularly noticed any supplement nor skin care product being good, so also doubt the reviews as some here as well. I too think their reviews must be cherry picked.

What strikes me more though is there, here, the comments on any reviews featuring comments, are made by Elkarouge and xxx-xxx-IT (can't remember), but the same two "people" each time, which suggests to me that Swanson's has folks employed to comment on any negative reviews, and, well that DOES suck!

So my first verified suckiness of this company comes on this review site, which is a pity. By the over-weightiness of positive reviews on their site I figured they weren't all bona fide, but this site's negative review commenters have verified this for me. Which is a shame -especially- if this company is a family-owned business, as one review comments. Shame on this family. That's sad. :(
"

modified review This review was modified by ResellerRatingsCustomer on December 04 2014 11:05:56 PM
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Rating 10/10
5/5
modified review posted

"Perhaps this was a one off, but I have had the most frustrating experience trying to place my second order with this company.

Firstly the website would not recognize me as a registered user so I tried calling the help order 800#. 30+ minutes of holding later the helpful lady told me she could not help me with that problem and gave me another number to call. Only 5 minutes after that I spoke with a more experienced help lady who could not resolve the problem either.

They are 'working on it.' She explained that this was a temporary issue because of rapid growth and website problems. If they fix it, ok.

Then when I tried to complete my order online, as a guest, it rejected two of my credit cards due to the "numbers not being compatible with the type of cards." This was a Discover and a MasterCard. FInally my 3rd card worked - another MasterCard.

Right now they are not #1 in customer satisfaction by a long shot!!!
"


Rating 2/10
1/5
modified review posted

"I have ordered from Swanson's for years-they have recently changed to Lasership for shipping- a recent order I had was out for delivery on December 2, 2014 but due to outside circumstances was "delayed" and set for a Dec 3 delivery-it was not so I sent Lasership two emails because there is no more tracking-no reply- I called Swanson customer service and was told to call another customer service number- I sat on the phone 45 minutes for each number-just call back if it doesn't show up today- soI went on their Facebook page and a rep told me I needed to wait until the 12th before they would consider a refund or reship-the shipper obviously had the package -either lost it or damaged it and good customer service for a long time customer would entail either an immediate refund or a reship by other carrier- I am furious and they do not care"

modified review This review was modified by freedom7191 on December 04 2014 09:44:34 AM

Rating 10/10
5/5
modified review posted

"Great company, only a few small problems. However I'm adult enough to acknowledge that problems do happen! With all companies... If you're too much of an ass to help them help you, you won't be helped.
All issues were resolved fast and easily. If you give them the information they need and are patient and kind to them, the issues you may have will be resolved.
Great quality products and awesome return policy. Will continue to shop from Swansons!
"


Rating 2/10
1/5
modified review posted

"DISOHNEST company. It will take weeks to receive shipment - if you get it at all, I have not, and I'm in the same state. Non existent customer service. No response whatsoever. They will not publish real reviews on their website... if they are this dishonest and incompetent – why should we trust the actual supplements? God knows whats actually inside of the capsules they 'sell'.

AVOID.... terrible people.
"

modified review This review was modified by LeadHead on November 05 2014 11:09:30 AM
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Rating 2/10
1/5
modified review posted

"BE CARE OF THIS PLACE I PLACED MANY ORDER THERE IN ON IT WITH THE SHIPPING COMPANY THEY SHORT YOU PRODUCTS RIP YOU OFF AND YOU DON'T GET YOUR MONEY BACK BECAUSE THERE ALL IN ON IT DO NOT BUY FROM THESE THIEFS, IF YOU WANT TO LOSE MONEY THEN GO AHEAD. THE STAFF THERE ARE THE WORST CUSTOMER SERVICE I HAVE EVER DEALT THERE RUDE AND DON'T KNOW HOW TO KEEP A CUSTOMER TO BUSY RIPPING PEOPLE OFF"


Rating 2/10
1/5
modified review posted

"First let me start by saying they are the worst customer service I have ever seen, there an embarrassment, they can't get one order right, you make a big order and they short you of items then they try to dispute it buy saying the shipping weight like are you serious??? You rip me off then want to dispute it, I will just contact my credit card I can't deal with rude people admit to your mistakes and don't forget who pays your bill us idiots that buy off swanson, get ripped off and make swanson vitamins richer. I am not going to deal with them any longer."

modified review This review was modified by sandra30 on October 30 2014 11:59:14 AM

Rating 2/10
1/5
modified review posted

"terrible customer service"

modified review This review was modified by vitaminfeedback on November 14 2014 02:14:43 PM
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Rating 2/10
1/5
modified review posted

"I like their products and prices but the system is faulty to a fault and after experiencing THE WORST customer service experience of my life with them where they resorted to customer blaming and shaming a repeated lies because THEY messed up my order repeatedly. Instead of simply resolving this issue they repeatedly tried to make their errors look like mine and then would lie about the cause AND their promised resolution. When I would prove it was their fault and not mine and prove they were lying they resorting to accusing *ME* of being abusive and threatened me with sending my emails to management. I never once cussed though I surely wanted to. I merely didn't roll over and play dead and let them commit fraud. I will be seeking a new supplier good products don't over come their horrible behavior."


Rating 2/10
1/5
modified review posted

"Well, this site is a pure joke.
Story:
Day 1 paid with legal mastercard. Then I closed the window and expected the order (paid extra for faster shipping)
Day 3 no confirmation mail comming or whate ever so i sent them email
Day 4 they said, mastercard needs to verify so I sent all required documents
Day 5 they replied that orders will be sent soon
Day 8 chatting with them and I ahve found out, no order has been sent out and the second was cancelled for NO REASON and they promised they will send it today
Day 10 the story goes on.. the order 2 which I reordered, ordered 4 aloe veras and then, listen carefully:
2 units reserved, 2 units backordered., Expected to ship on 03/29/2014
again i paid double for shipping, to be here ASAP and they DID NOT EVEN LET ME KNOW THAT THEY WILL HOLD IT FOR TWO EXTRA WEEKS.
oh yes, and the first order is still i ntheir warehouse somewhere.
it would be here via china post. for free.

their previous mistake, they have sent order twice, so I had to pay for something I did not order !! +tax 20% of course due to customs

NEVER MORE SWANSON

sorry, but this is shit and not serious business.
"

modified review This review was modified by davincze on March 14 2014 02:59:42 AM

Rating 10/10
5/5
modified review posted

"I've been buying nutritional and health supplements from Swanson Health Products for over four years; I'm a guy in his 30's. The store's selection is unbelievably broad, offering supplements and other products across a wide range of health needs and categories, such as sleep aids, fitness, mental acuity, immune system health, emotional health, bone/joint health, probiotics, etc. The company is continually offering new and innovative health supplements and products. Swanson also offers a wide variety of useful food products, such as cooking oils, spices, salts, teas and coffees.

Swanson's house-labeled brand of products are of excellent quality, but, other well-known brands such as Nature's Answer, Nature's Way and NOW are also offered.

The website is well-organized and informative, with many helpful customer reviews. Swanson's prices are second to none, and, a 10% off coupon code can usually be found with a quick web search. Shipping is free with orders over $50, usually. Finally, Swanson is the largest mail-order health company in the U.S. and a family-owned business which I'm proud to support. I think that it's the best online destination for nutrition and wellness products.
"

modified review This review was modified by guyjones on February 01 2014 06:50:24 PM

Rating 2/10
1/5
modified review posted

"I signed up to receive their emails on September 18, 2013. In the popup swansonvitamins.com stated that if I signed up I would get FREE SHIPPING on ANY order for the rest of the year. False advertising at best. Oh, they will give free shipping but only if an order totals $50 or more. I unsubscribed and will NOT buy from liars."

modified review This review was modified by josey123 on October 29 2013 07:26:39 PM
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Rating 10/10
5/5
modified review posted

"I frequently order vitamins and am always looking for the best products at the best prices. I purchase from vitacost, puritan, and amazon, just to name a few. I find myself returning to SwansonVitamins over and over again. The products have consistently met my expectations for that particular supplement or product. They have great prices, coupons, and specials. They ship fast and offer reasonable upgrades, if I need something fast. They have helped me change an order after it has been placed. I had a GREAT experience using the online chat. I have not tried to return a product, but they claim to refund if you are dissatisfied. I highly recommend this company."


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