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Swanson? Never again!
"I placed my order around 4 April 2017. It was ok but then I received mail asking for my authorization code or else my order would be canceled. After I got it from my bank I passed it on. My "pending" order has been "confirmed". Then I received tracking notice for my package. According to that, my shipment arrived at the destination country 16 April and will be delivered shortly but as of 20 April it hasn't. So I called the delivery company and was told I can only expect my package around 4 May. This is ridiculous and stressful. Funny thing is we buy supplements for good health but the experience is detrimental to my health.Comparably, I am a loyal iHerb customer and I receive my packages within 4 to 5 days. I need not take the trouble to liaise with my bank after I place my orders. Cost I pay for speedy delivery is like half what I am paying Swanson for "snail-mail". Wallah, am I am yet to test the efficacy of their products. Even before that, my gut feeling is "never again" insofar as this company is concerned. Never again!"
"Why advertise a product on your web site when it is unavailable to order??"
"On Dec. 15th I ordered Avocado oil from Swanson for $12.98. They informed me that theywere out of stock. So they sent me a refund check for $12.98. I deposited it in my bank onlyto find out that the check that they sent me, bounced. I called them about it only to find outthat they told me that it was cashed, and that I was to check with my bank. The bank told methat the check brand, or holder was not honored, and that I was to go back to Swanson for acheck reissue. When I called Swanson, they told me that it was cashed.I told them that they are liers, and rip off artists. I never saw the $12.98 It took two monthsto try and resolve this issue, which it still is unsolved.This was a very bad experience for me. I now do business with Nutrition Express.New Swanson customers beware!"
Shame on your customer care order not received since 50days.
"33881607283045450 Receive Status UpdatesEn RouteTue, August 2, 2016 at 4:58 AM Radefeld, DEFrom:FARGO, ND 58104UNITED STATESTo:TARXIEN TXN 1311MALTAActivityAug 2, 20164:58AM CESTRadefeld, DE PROCESSED AT LOCAL DISTRIBUTION CENTERAug 1, 20166:02PM CESTSaulheim, DE PROCESSED AT TRANSIT FACILITYJul 31, 201611:55AM CESTFrankfurt, DE PROCESSED AT TRANSIT FACILITYJul 29, 20163:14PM CTMelrose Park, IL, US Processing Completed at Origin6:06AM CTMelrose Park, IL, US Processed4:22AM CTMelrose Park, IL, US Arrival DHL eCommerce FacilityJul 28, 20167:41AM CDTUNITED STATES En route to DHL eCommerce Distribution Center7:40AM CDTUNITED STATES Electronic Notification Received: Your order has been processed and tracking will be updated soonDHL eCommerce # 2072150749035296Customer Confirmation GM545324770000710786Delivery by Postal provider 082616095445Weight7.655 lbsServiceGM Parcel PriorityDHL eCommerce Has the AnswersWhen will my tracking information appear?When should I expect delivery?Who do I contact if I haven't received my package?See All FAQ'sContact Customer ServiceContact Customer ServiceToggle DropdownPrivacy · Help© 2016 DHL International GmbH · All Rights Reserved"
Failed some tests at consumer testing lab. Some products contaminated with lead.....
"Before purchasing from them, I would look at how many of their products failed at the consumer testing labs. I have ordered from them before seeing this myself. I had no problems with the product I ordered, but now these results do give me pause.https://www.consumerlab.com/Search/Swanson-Review"
More Expensive than Puritan's Pride but better quality
"You get what you pay for. They are a bit pricier than NBTY and Puritan Pride but I swear the quality is better. But then again who really knows with Vitamins. "
STAY AWAY FROM THEM
"RIP OFF company,by far!!!! Try returning something if it is not as you expected it to be FYI Unreal for a company like them to treat people like this and very, very poor customer service for sure!!!"
"Swanson proudly declares on a screen pop-up "We ship to you" with a UK flag displayed. Nothing is stated there about UK customs charges, only a "learn more" button, no clue about where that leads. The standard shipping charge itself is modest, but when your item fails to arrive and you contact them, only then do you learn that UK customs is hold the shipment, demanding about 50% of the purchase price in duty and taxes. I asked them to refund the purchase price and customs charges but they flatly refused, stating "every single website that ships internationally, and it is the customer's responsibility to read the terms and conditions that apply to them," even comparing it to reading the fine print on car insurance policies. They couldn't care less about customer service or loyalty. A rip off. Don't order from Swanson, find a UK supplier or one that does not hide these charges. "
"Swanson is notorious for charging excess fees (aka "shipping costs") to get their products to you faster. How much do they charge? $7.98, outrageous. Vitacost does this for FREE. Swanson "customer DISservice" people are quick to apologize for the cheap, deceptive practices used to delay your order by as much as four to five business days. I will now purchase exclusively from Vitacost, and so should you. No B.S., no delays, great prices and REAL customer service."
"i have used some swanson products for several years and am pleased with them. my complaint is i believe prices could be lowered or postage be free IF the catalog would be published less often. i know i could do away with getting catalog except i like better than on line shopping. also buy 1 get 1 is never on the products i would use. "
"I've ordered from swanson for years. I like their products, and I've tolerated the gradually increasing shipping times. Shipping used to be around 2 days, now its often closer to 2 weeks, but I just order early and I'm thankful for free shipping even if it takes a while.Last order, they didn't bother shipping it. I got a shipping confirmation & tracking number, which I kept checking and FedEx never received the package. Even followed up with FedEx on the phone, they said they had no record of my package.After a week, I emailed swanson to find out what was up. After several days of frustration with standard, pre-written email responses that didn't address my problem, I got an email that said they just checked my tracking and it's on its way; there's no problem. I check the tracking - they mailed it out this morning! - 11 days after my order, 9 days after the shipping "confirmation". BS. I order vitamins about 8-10 times a year. Business is going elsewhere now.If they took any responsibility for the error, this probably wouldn't have bothered me."
"I've been a customer with Swanson's Vitamins for years now and they do a decent job. Their shipping is very slow, their packaging isn't the best and some of their supplements are low quality, impotent and full of fillers; however, if you are careful to read the labels and do your homework, you can still find good products there. I don't use the Swanson brand much but purchase the Now brand or another quality brand due to all their fillers in the pills. Also, their own brand is often inconsistent; one batch will be of good quality and potent while another batch will be weak, stale, impotent, etc. I once left a review for a product there and afterwards, Swanson's raised the price by $1. I was shocked, especially since their price was already as high as other merchants. I never bought that product again from Swanson's; I found it elsewhere for $9 a bottle less for the same product.As for pills, I began making my own to avoid fillers. I still shop at Swanson's but am very picky about what I buy there. I've found that it is hit or miss when buying the Swanson brand; sometimes you get a quality product but sometimes you end up with complete garbage.Their customer service is not great but not terrible either. I will continue to shop there as long as they don't make me regret it."
"Earlier this year I placed an order for several boxes of Quest bars as part of a promotion from Swanson Health Products, in conjunction with a promotion from my credit card. I was originally intending to have them sent to an address that was not my billing address. After placing the order I received an email from a service rep, Amber S., stating that they will not ship a customers first order to an address other than the billing address. While this was incredibly inconvenient for me it was not a deal breaker so I responded that it was okay to ship to my billing address. I received confirmation from the same rep that the order would be processed, but that one of my items was on back-order and would not ship until that item was in stock. I responded that this was fine and that I would wait for the order. Several weeks passed with no communication, so I sent a message to the service rep about my order and did not receive any update. I sent several more messages over the next several months. I finally got in contact with a different service rep, Jessica, who told me my order was cancelled because it couldn't ship to an address not my billing address. I pointed to my email with the previous rep that I had authorized shipping to my billing address and she said something along the lines of, "Yes I see that. It appears the previous rep did put your order back in process, but it was later put on hold and cancelled." When I asked why she said there was no listed reason, simply that the order was cancelled. This also took an exceptionally long time to get from the rep with several repeated questions to drag the answer out. Final result she stated there was nothing I or she could do and, I'm paraphrasing here, that I was SOL. No apology, no offer to help get the order re-instated, which wouldn't have helped because my CC offer had expired, no explanation for why I was never informed of my order being cancelled or why the previous rep did not respond to any of my emails. This meant that I waited weeks for a product that never shipped, I ended up missing out on other deals for the same product that I could have used if I had known I wouldn't get it, and that the company did not care or have an explanation.Basically, this company has terrible customer service and I would never order from them again and will be telling everyone I know not to buy from them."
"It is a complete disaster for international customers.I had a chat asking if I could change the order. The answer was affirmative. There was a new amount (40% inferior to the previous one). They charged my bank with the old amount. One customer representative even said to me that Swanson has to be protected by fraud when I asked for the refund for the difference!!!! And they are asking my bank to authorize them to do the refund (insane!) My bank is one of the big ones in Europe and tells me that Swanson is problematic. So, I cancelled the purchase, a customer service representative said was ok. But I decided to ask by email as well. Again, no notice about it even after 9 emails. Then the order was already sent. And they still refuse to pay the difference with the definitive amount or pay after the order goes back. I ask for the complete cancelation and they, obviously, refuse again. later they send me another email telling me that I can accept or not the delivery; but they say nothing about the payment (I have asked about it in every single email) I am informing about it to every Patient Association that I am involved with . And I have a formal complaint about Swanson at the European Consumer Network already accepted.It is a company that overcomplicates processes, does'nt care about intermational customers. They do not know how to deal internationally.With Puritan s Pride there is never this kind of problems. on the contrary. I have been reading the reviews here at resellerratings and at Yelp . There is a hudge difference between american customers and international ccustomers, specially europeans. Americans seem quite happy. The rest, very, very unhappy. The experience with Swanson is a nightmare. I believe now that They despite international customers. There is a coomon denominator and it's that we, europeans customers, feel deceived and robbed. Too much of a coincidence. "
"I thought I had found a good source for health care products with this website. Good prices, selection, shipping. But when I tried to place a second order, I found out that there is a long list of items they refuse to sell to me because I live in California. Some nonsense about Prop. 65, but other merchants don't have any problem with selling me the same items.Bottom line: If you live in California and want a single source for health care products, you probably want to look elsewhere. They have a good selection, just not for you."