Placed order on 10/22. It's now 11/8 and three e-mail later. There's no phone number, no online support form. And no one ever replied. This used to be a 3-Star company (overcharged for shipping, shipped goods out late), but now they have really gone down hill.  
There's zero support if you have a problem! And there's way too many problems!

I had semi ok experiences before but now I see they are hiding their phone number on the website and not letting me know when something is shipped.I will avoid them in the future and recommend anyone needing something in a timely manner avoid them also

Surplus Computers did a very poor job on this order. I ordered 8/1, did not see their website updated to reflect the processing of the order until after 8/20. They pretty much ignored any communication from me. Now on 8/24, after I have already ordered the same items from another company, I receive an email telling me that they have shipped PART of my order. Just another internet order hassle!

On 07/25, I placed my order as their site listed the mobos in stock. I asked for status on 08/05, rec'd status of the devices being backed ordered and if I'd like the order cancelled. I cancelled the order and asked the funds to be returned(they charged my CC when the order was placed). Today(08/21) I received a confirmation from UPS that the mobos had been shipped.  
 
I've sent them another email to cancel the order and return my funds. I'll update this review as things progress.

STAY AWAY!! Unbelievably bad customer support! I ordered a Jawbone 2 headset on June 24. Received it on June 30th and it was DOA. I immediately requested an RMA,( by the way, the ONLY way to contact this company is by email. They have no listed phone number.)it took 6 days to have them issue an RMA. I had to pay for shipping back. When I tried to check on my return, They denied having received it. When I provided proof of signature, they then said it was in "Testing". It's been in testing now for 3 weeks and I can't get a hold of anyone to find out when they will ship me my headset. STAY AWAY!! The company is a rip off.

Charged $18 shipping for an order that was under one pound and only about 30 cubic inches in size; this could be shipped by USPS Priority Mail (air) for $5. Then (same order) charged extra for insurance (not optional) on an order under $100 shipped by UPS (GROUND) (UPS provides insurance on the first $100 at no cost). Everything else not withstanding, this is a rip-off combination of shipping practices. UPDATE: Two of four disk drives ordered are defective. But, they have ageed to issue an RMA and give a full credit for the defective items with no restocking fee (normally 20%) and no "testing" fee ($25/item; more than the cost of the item). Stay tuned, we will see how this goes.  

This review was modified by its author, Watzman, on 5/23/09 9:54 PM.

I have ordered from Surplus Computers in the past a few times, and was very satisfied, however this time I wasn't too happy. I had placed an order on the 20th of February for a IBM Intellistation tower that they had. I was very excited to get it for the price listed, however it took them 4 days after I ordered before they even sent it out. I waited and waited and finally on the 3rd of March, it showed up at my front door. Packages from the before only took a few days. I proceeded to open the box to find a IBM tower, included with scratches, missing paint, and incorrect keys. Needless to say I wasn't too happy to find a beat up computer in the box. However, the computer works flawlessly, I just really wish that they would have listed in the ad that the computers may be beat up including scratches and paint missing, as well as it NOT being a VGA port, but a special port that a dual DVI adapter plugged into.

My order took 6 days to leave the store and I received it exactly a week after placing. The store is less than a hundred miles away, and I could have driven over in 2 hours. They also charged me $9.99 for an item that they advertised for $8.99 in their weekly flyer. When I complained they said the higher price was correct!!! Read the fine print on DOA items; you could be charged restock or testing fees.

I went to this surplus computers site on a Google search recommendation. I found the site easy to navigate, ordering & prompt shipping. NOW that was ALL that was good about this company !! I ordered 2 [ two ] sticks of memory 512MB DDR266 PC2100, I was shipped 2 [ two ] sticks of 512MB DDR200MHz PC1600R-20221-Z. I feel that I was RIPPED off due to that what I received was not what I ordered! I have sent 2 [ two ] E-Mails with NO RESPONSE from them! I fell this company to be SHADY to say the least. I guess a red flag should have popped-up when with shipping my cost was only $35.37  
I WILL NEVER DO BUSINESS WITH SURPLUS COMPUTERS AGAIN !!!!!!!!!!!!!!!!!!

They get an "F" from the Better Business Bureau,  
http://sanjose.bbb.org/BusinessReport.aspx?CompanyID=212384  
See the BBB report for the company's phone numbers, etc.  
 
I have been a customer of surpluscomputers.com for several years, and was happy with them, until my most recent and final purchase.  
 
Among other items I ordered a fairly hefty refurbished server class box, plus 4 ECC memory modules. It sounded like a good deal, all in all. The shipping costs were more that I expected but not completely unreasonable.  
 
What I received was not as advertised!  
 
The server box was advertised as containing a specific motherboard with 4GB memory included, upgradable to 12GB. I received a server with a different motherboard only upgradable to 8GB.  
 
Most of the memory modules I received were faster than specified. But none of them were ECC.  
 
I asked for replacement, not a refund. I offered to allow them to sell me some upgrades instead of an exact replacement. They insisted I pay the return freight. To reduce the weight of the package and shipping costs I wanted to swap out the motherboard for the one they advertised. And to pay for upgrades to a full 12GB. And to upgrade the memory that did not meet the advertised specs. They refused.  
 
UPS delivered the RMA to them on Dec. 23. I expected things to be slow over the holidays. I sent them an email on Jan 1, asking when I could expect them to process the RMA. I did not expect an immediate response, I received no response.  
 
I inquired again on Jan 7. They claimed they never received the RMA. I sent them a copy of the UPS delivery notification. They refused to replace the server and memory with products that met their advertised specifications and issued a refund, not including the shipping charges for returning their equipment.  
 
On their website they are still advertising the products with the specifications they did not deliver.  
 
I will never do business with them again.

This review was modified by its author, dreweinhorn, on 1/10/09 7:27 PM.

Received defective item. NO contact telephone number. Emails slow. Did NOT received refund or anything for a credit. Bought from them for years and in the last year they have become worse. In fact, they are terrible. Do not buy from them.

I have ordered several times before from Surplus Computers, but never again. I order a couple things and only got shipped one. I went to contact them and could only find an e-mail address, not phone number is listed. They took several days to get back to me and told me they had ran out. They never contacted me or told me they had ran out of stock. I asked them when they were going to get more in, they took several more days getting back to me and told me "we don't know". Then asked me for the part #. I wrote them back and haven't heard anything in over a week. Poor customer service.

Do NOT do business with this company. As others have written they do NOT respond to your emails in a timely fashion when a refund is due to you.

They are very poor on any proper action like shipping and replies about the order. They charged me Shipping & Handling (UPS 2nd Day Air): $89.45. Then do not ship until the 15th of October. When I finally got the package they had shipped it UPS ground. They have not rebated the excessive shipping cost. This is not the first time they have cheated me but it is the last. They evade answering any emails about the order.  
They are about the most arrogant and inefficient company I have ever deal with on the internet.  
They are about as sorry a company as one can find.  
Ed Paquette  

I bought a "refurb" server from them. It came in non working. I emailed them for 4 days solid. No response, no phone number. I disputed the charge with my cc company and sent the item back to them. I finally got a refund today from my CC company and this afternoon I received an email from them today telling me that they are sending out a REPLACEMENT!! I replied and told them that I do not want it! Of course no response to that........I have been dealing with this crappy company for over a month now. RIDICULOUS. Stay away from them!