5/5

posted Dec-13-2011

"I read the other reviews here and can't help but think they're talking about a different company. I had a special thing I needed and the woman who NOW owns the company could not have been more obliging and helpful. I believe she said she just took over the company. She jumped through way more hoops than someone selling me a computer at that price should.
One other thing to future readers: I am one of only a few people that will take the time to write a positive review when I've had a good experience. Most online reviews seem to be gripes when things don't turn out right. The result is a highly skewed view of a company as most satisfied customers will return, but not take the time I am to write this. However, Pam at Surplus Computers did so much for me, I felt an obligation to take the time to write this.
IMPORTANT NOTE: I am NOT in any way affiliated with them, or have any relatives or friends connected with them. I am a computer geek programmer and web developer in L.A. -- which is about 500 miles from Santa Clara."

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1/5

posted Aug-24-2011

"I can't believe what has happened to this business... they used to have great products and support. Now their support is NON-existent and to be honest sucks. I used to go to their retail store in Santa Clara when it was owned by Mike, Ed, and Ray but continued buying from them even though I moved to Austin, TX. Ever since they've changed ownership it's all gone down hill as you can tell by their rating over the last year... it just keeps getting worse and worse. These days it takes forever for them to ship an item and when you receive it half the time it doesn't work... save your self the headache and time and pass on Surplus Computers"

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1/5

posted May-13-2011

"Ten days to ship a product that is in stock is rediculous! I sent two messages asking what the problem was with no response. I do not think I will refer any more people to your site!!!"

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1/5

posted Apr-06-2011

"I ordered a lexmark firewire 800 card reader from this site on February 15th 2011, it is now april 6th and still nothing. Tried calling there phone number many times and it seems every departments voicemail is full and no way to get in touch with them. STAY AWAY!"

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1/5

posted Mar-12-2011

"This was my 2nd order from Surplus Computers. I have to say, both orders were great, other than some insane shipping prices. Problem is with either their site security or they have shady people processing their orders. On my last order, I didnt have my wallet on me so I used my corporate card I keep in my desk. This card NEVER gets used for anything, it's just a emergency account I have never even used. BEing stupid, rather than go and get my wallet, I decided I might as well use this card I never use. Order goes thru ok and I get my stuff pretty fast, but then a few days later, all kinds of charges start showing up (thank goodness for email alerts). I call the bank, cancel the card, and start initiating disputes. I then call one of the the merchants who processed a charge to see if they could give me any info. Whoever used my card had my card number, name, address, and phone number, coincedently the same info I gave Surplus Computers. So the lessons out of all this? Number one-always use a credit card online so you will have no liability if it happens to you, and number two-NEVER, I REPEAT EVER trust these people with your personal info."

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5/5

posted Feb-01-2011

"I have placed many orders with this vendor with good results. There was a problem with my last order, but it was quickly resolved to my satisfaction after an e-mail. Only negative: No way to reach vendor by phone. All calls go to voice mail, and all voice mailboxes are full.
"

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1/5

posted Jan-30-2011

"I purchased a Jawbone Prime for $30 (free shipping) from surpluscomputers.com on 1/21/11. It arrived at my door (CA to SD) on 1/26/11. The price and shipping were fantastic. However, when my order arrived, my new headset was dead on arrival. The shipping box was in good shape, so I don't think it suffered abuse in shipment.

The product package, however, was a different story. It looked like it had suffered quite a bit of abuse. The product was sold as NEW on their site. Not NEW-BOX OPEN, or NEW BULK PACKAGING, but NEW. So what am I to make of the sealing tape that is curled and has fingerprints in the adhesive? Looks like it's been opened and put back together. Sure, all the accessories were there, but don't sell me something that's been opened without indicating it as such.

I am highly disappointed in surpluscomputers.com's customer service. Ever come across a deal that's too good to be true? It probably is. That was the case in this instance.

Before you go any further, go ahead and call 877-552-4787. This is their customer service contact number. They will have 5 options to pick from - during my ordering dilemma, every single option (1-5) provided an automated "Sorry, this mailbox is full. Please try again later." If any of these options are open, you may have better luck getting through to them than I did. Shortly after my package arrived and I discovered the headset was totally dead, I tried for 20 minutes to get through to a human. No luck at all.

I then sent my first email to their customer support; it specifically requested they call me so we could discuss the details and see what options were available. They responded within a few hours via email (not a phone call), telling me to submit an returned materials authorization (RMA). There is no way to submit an RMA on their site without a calculation showing a possible charge (either restocking or inspection fee, depending on what your choice of RMA). Oh, you're also picking up the tab for shipping it back to them, too.

I sent a few more responses asking for ways around the charge - they said they wouldn't charge me and would give me a full refund or replacement, along with a refund of my shipping expenses. Meanwhile, I'm still out a headset and I have to wait how long until the defective headset arrives at their doorstep, is confirmed dead, and then they ship a new one out? I don't have that time, and you probably don't either. And not being able to talk to a human customer service person is enraging-I'll take a 15 minute wait and a 2 minute conversation over 5 string emails encompassing 2 days. I didn't get one phone call, in spite of repeated requests.

In the end, I called Jawbone support. They took great care of me - they are shipping me a new headset and a prepaid mailer to ship the old DOA one back to Jawbone. They were very nice on the phone and had me squared away within a few minutes. One hundred stars for Jawbone/Aliph.

I was unimpressed with surpluscomputers.com and their customer support. Their selection is vast and comes at great prices, but I get the feeling the deals are too good to be true. "

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1/5

posted Dec-06-2010

"I ordered 3 refurbished mp3 player from surpluscomputers.com. They were all garbage. They were scratched up and one of them wouldn't even charge. They won't even respond to me about returning them for a refund. I have ordered from them once before and the item was fine. But you are definately gambling when you order from this company so BEWARE!"

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4/5

posted Dec-03-2010

"I placed an order for items shown in stock, 2 Jawbone bluetooth headsets and a 2gb Memory Module. Despite showing "in-stock" on the website, and my indicating to ship partial. The vendor refused to ship until the memory modules could be obtained from their vendor (per e-mails from customer service). I finally asked them to cancel this portion of the order and bought them locally. The order eventually shipped 3 weeks after being placed, and included the memory modules which I was billed for, and of course now did not need. This is typical of my experience with Surplus Computers, but frankly the prices are so outstanding that once you find something you really want, if you aren't in too much of a hurry, you may as well buy it. It is indeed frustrating to not be able to speak with someone, and periodically e-mails take 24 hours + for response, but you've got to look at the price...."

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4/5

posted Dec-03-2010

"Looking for a region-free DVD player.. surplus computers had a great price on a Philips unit with HDMI (refurb).

Positive - price, worked right out of the box, I got it the next day.

Negative -- I was charged an $8 recycle fee... I'm pretty sure in California this applies only to devices with a monitor, not to DVD players.

update -- I contacted customer service, waiting for a response. I read the law -- the fee does apply to a portable DVD with a screen, not a DVD player like the type I bought. I'm guessing it was coded wrong in their system... they are not going derive benefit from collecting a fee they need to pass on to the state."

This review was modified by hermansylvester on December 13 2010 01:54:38 PM

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