Do NOT do business with this company. As others have written they do NOT respond to your emails in a timely fashion when a refund is due to you.

They are very poor on any proper action like shipping and replies about the order. They charged me Shipping & Handling (UPS 2nd Day Air): $89.45. Then do not ship until the 15th of October. When I finally got the package they had shipped it UPS ground. They have not rebated the excessive shipping cost. This is not the first time they have cheated me but it is the last. They evade answering any emails about the order.  
They are about the most arrogant and inefficient company I have ever deal with on the internet.  
They are about as sorry a company as one can find.  
Ed Paquette  

I bought a "refurb" server from them. It came in non working. I emailed them for 4 days solid. No response, no phone number. I disputed the charge with my cc company and sent the item back to them. I finally got a refund today from my CC company and this afternoon I received an email from them today telling me that they are sending out a REPLACEMENT!! I replied and told them that I do not want it! Of course no response to that........I have been dealing with this crappy company for over a month now. RIDICULOUS. Stay away from them!

I purchased a Rackable Systems Dual Xeon 2.8 Ghz $GB 4x36GB 2U Server from www.Surpluscomputer.com on 7/30/2008. I tested the computer a week or so after receiving and the power supply worked initially (but very,very loud), but the server would not respond to Keyboard in order to access the CMOS. A week or so later, I tried again and now the power supply is bad. I contacted surpluscomputers.com tech support, and they informed me to request an RMA. after waiting another 5-6 days, I got an RMA. Sent the server back, and now I cannot get them to respond to my emails for 2 weeks now. They do not offer a phone to contact them for any reason. I feel absolutely helpless in that there is no way to contact but via email, and they are either slow or no response. I have ordered a number of items in the past 4-5 years, but I cannot continue to purchase from a company that ignores requests for customer support.  
 
Update 10/21/2008 - finally received a response and they shipped a replacement computer that does at least start-up and responds to the keyboard. I would probably avoid buying from SurplusComputer in the future just because they do not respond in a timely manner to rma requests & followups.

This review was modified by its author, antmall, on 10/22/08 10:44 PM.

Bought 2 New 120Gb hard drives got 2 used junk drives that would not power up. Got a RMA and was told I would get a credit on the drives not the shipping. Now the wait and see. Always remember 2 things I didn't. 1. If the price is too good to be true beware. 2. Always check ResellerRatings first like I wish I did.

Bought five Dell 2650's which were supposed to have 2GB of memory, only 1 had that amount. One of the machines was DOA also.

Tried getting this on the cheap for my nieces- Should have waited a few weeks  
FYI- Don't buy this item from SurplusComputers.com. Paid $50 3 weeks ago and was shipped a defective unit. System just flashes LED, will not connect to the guitar. While the Tech response time was good no good tech support(less than 24 hr response to tell me to request a RMA), still no RMA#- 2 weeks and 4 emails later. Tried ordering a replacement guitar from www_overstockdealz_com for $22 since shipping the original guitar back was going to cost $15.  
Bottom Line- if you do not buy new and your unit (both guitars) came with batteries installed, chances are you will have the same problem as the original buyer.  
Buyer Beware when dealing with  
surpluscomputers.com  
www_overstockdealz_com or their parent company www_consumerdepot_com.  
I will not be dealing with them in the future.  
Just passing along information on these vendors crummy customer service .  
At least with Amazon, they make it right at their cost and probably sell their defective units to these other yahoos :-(  

First time ordering from Surplus Computers. I placed my order 10 days ago and still haven't received a confirmation or shipment notice. I emailed them to check on the status and received a reply that I would receive a tracking number once the order was shipped. They assured me they don't charge credit cards until items have been shipped. I just checked my credit card, they processed the transaction a week ago. So far i'm not impressed, just sent another email, if i don't hear back in a few days i'll have to call mastercard. Hopefully everything works out and I can change my review, but from the sounds of recent reviews I'm not too hopeful...

two items were ordered, only one was shipped. I was charge for the more expensive item that was not shipped. No response from them. They give no way of contact other then email. Stay away from this shady company

A previously reputable company, this outfit has gone down the tubes. Prices are great, but if there is a problem, WATCH OUT, THEY SIMPLY DO NOT RESPOND.  
Only recourse is credit card chargeback, the aggravation isn't worth the savings.

Like others have posted, I have not had any issue with Surplus Computers until this order. I have ordered probably 8 items over the past few years.  
 
With this order, they sent the wrong item. Customer service e.mailed me back with how to obtain RMA info. I completed the RMA form and sent via e.mail and fax. Now I can not get them to