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"Several year satisfied customer who had account banned because I questioned the lack of integrity after receiving false and half true answers to simple questions pertaining to product information they listed which wasn't correct.Rather than telling me the truth, they sold me more items intended to 'fix' the problem caused by the incorrect listing and the extra items still didn't make it work as advertised.So, after being stuck with a parts investment that was good for nothing and then complaining to them, they simply did what so many non-public responsibile online companies do and closed my account.End of problem!! A 5 star rating dropped to a 0 star rating. This is the type of service most companies slide to when they are not forced to deal with the buying public face to face.It's just to easy for them to hide behind this electronic wall. And no, Surplus Shed didn't ask me to write this review. "
"I like the inventory and prices at Surplus Shed, and may well order from them again. However I will have to be feeling lucky then, about the security of my personal information, and NOT needing any contact with their customer service people.SS confirms web order info via e-mail, which is not secure of course. Unfortunately they are among the fewer and fewer retailers who echo the greatest amount of credit-card data, including expiration date. This is not necessary or desirable. And even if there's no immediate harm, it indicates a lax attitude toward confidentiality. Worse, when I helpfully suggest they reconsider that for the future, they do not even believe it happens. Certainly I am not going to e-mail BACK a copy of the excess info, which I don't want e-mailed at all. And they are too lazy or defensive just to check the system at their end. Whether or not they ever do change their e-mail order confirmations. SS is noted for its large selection of optical lenses. One can search by lens type, diameter, focal length, and shows whether coated.However beyond that, probably because lenses may be surplus, there is not much info. And as you would gather from their "surplus" name, their inventory may vary from time to time. In particular some lenses may not pass light across their entire physical diameter. A lens may be partly etched and/or painted black, because the specified optical properties do not apply across the whole diameter. I know little about optics, so perhaps this is obvious to other people. E.g. a negative meniscus, 14mm diam, -10mm focal.Such paint varies in its ability to be removed easily, for certain peculiar applications if desired. Try acetone. Cheers."
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