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"Supplement Warehouse price match is a joke. I just placed an order they use to match the price and the free shipping. I got my oder in and notice they never price match the free shipping. If I was to order it from massnutrition.com i would have save $40 dollars because of shipping. Customer service did not want to fix the issue even though I've been ordering from them for almost three years. People don't bother with supplement warehouse mass nutrition is less expensive and orders are free shipping when youspend 199 or more. It's worth it. I'm Never ordering and I hope to see when they go out of business for there lack of customer service. Instead of sending there stupid emails they should send one stating how the don't price match free shipping anymore. They're idiots!!"
"My order was short a $.99 item and I was on the fence about contacting customer service. I mean what's a buck nowadays? It would cost more to send the item than the items cost. I decided to contact them and to see if I could get a $.99 credit for a future order. Instead they shipped the item ASAP. I was really impressed with the customer service at Supplement Warehouse. They have exceeded my expectations of what customer service should be . This is why I'm giving them an excellent review and customer loyalty towards future orders. S. Eng"
"Their prices are low although after shipping & handling their average for online but still cheaper then buying local. I've done business with them multiple times and never had a problem, my order always shipped the next business day and has always been correct. I will do business with them in the future and will also recommend to others."
"I have ordered four times from this website and each order has taken longer and longer to process....at least 4 days before the order even leaves their facility. Finally, I canceled my fourth order after seven days and not progress on getting my order in the mail.
Talking to an actual person is nearly impossible as their phones seem to always be 'experiencing unusually high call volume' and your call gets disconnected."
"Supplement Warehouse is fine if you think their regular prices + shipping are fair. Also they send you emails every couple of weeks with a code good for $2 off, and I have had no problems with their honoring those discounts. HOWEVER, I believe their Price Match is a scam. The conditions under which they honor it make it almost impossible to get. Today for example I saw that one product in my order was available from Amazon.com for a bit less than the Supplement Warehouse price. I also noticed that there would be no shipping charge on that product from Amazon. So I used Price Match. I got an email from Supplement Warehouse telling me they had denied the price match because Amazon.com is not a "dedicated health food store" (as if they are?), and also that such stores have inflated shipping charges (which in this case, was zero!). I responded to Supplement Warehouse immediately with a complaint to Customer Service, explaining that there was no shipping charge for the competitor. They still did not honor the price match. In the future, I'll order that product from Amazon, and save money on the product and shipping!"
"Not sure why you offer price match - 5%. I ordered Con Crete and Amazon offered it for $30+ and I inserted the information on your site and my price was to be $30.66 and when my product arrived I was charged over $32. It is not the couple dollars but the fact that you falsely advertise. I will not order again from Supplement Warehouse. On top of that I would have received free shipping which you do not offer. I made a mistake in ordering with you and I will not again"
"I would never buy from this company again ever. They accepted my price match on the web but billed me for the original price, they also sent the wrong product. The invoice showed the right products that I ordered however the product that came in the box was incorrect. I called back to complain they said that they dont honor any price match. I asked why did you accept the price match in the first place and gave me an internet receipt with the reduced price. I was getting nowhere, I asked to speak to a manager, then the agent hung up the phone. BAD CUSTOMER EXPERIENCE I WOULD STAY AWAY! I WAS RIPPED OFF, SCAMMED!"
"This is a place to order from if you are ordering weightlifting/body building supplements and the like. If you are looking for general or other specific health supplements, vitamins, minerals etc. don't order from them (unless you don't mind waiting for your order.) They are a supplement warehouse for the body building / weight training sector period. I called and asked where my order was and was told that because of the products I ordered, they had to order them in - as they do not stock all products - that way they can offer fresh dates. Fine, but don't say that you'll ship within 1-2 days (calendar days, not business days) of order placement. I am in WI, and wanted to support WI business, so I placed an order through them - rather than through iHerb or another online place outside of WI. There were products I couldn't get through Supplement Warehouse - so I also ordered on the same date from iHerb - a couple of things only - and I received them 3 days ago - still waiting on my SW order to be shipped. I was told that they have to order from vendors that are sometimes as close to them as 10 minutes away - and others that are 2 hours away - and that they take 48 hours to get them the product or so - maybe longer. So, then they take 1-2 days to ship out after they get your product from their vendors, but it takes them 1-2 days to place the orders with their vendors because the compile a bunch of orders to make up a large enough order to order from that vendor for the products needed for your order. (If you can follow that.)
So - bottom line - I could have walked the 200 miles and picked up my products and back by now - no amount of 'price matching' and freebies can make up for slow service.
Regarding the freebies and price matching. iHerb - same order that I placed through SW - including all the freebies at SW - came out cheaper after I double checked - even having to 'buy' the freebies at iHerb - and I get 1-3 day free shipping - so my lesson here is - while its good to support local economy, its also good to be honest with your potential customers and tell them you don't have stock on items that aren't normally stocked that you have to order in - and that there will be a wait on shipping - then - let them decide - if price makes a difference or if they need their product in a timely manner.
Beware - and know that you will wait - if it is NOT a body building / weight training supplement or product you are ordering - you'll wait - so order your vitamins, and other supplements elsewhere and get the BB/WT stuff at SW. "
"Terrible. Do not buy from them. Bought a preworkout and a 5 pound protein blend. Shipped three days later. Got here about a week after I ordered it. Opened box to see protein was not there. Called customer support to see what the deal was. They said they sent me an email (which they did) telling me that they were out of this protein. I then asked if I could get a different type of protein with out shipping cost. They told me there was no way I could do this. Will never buy from them again. "
"Ok where is my story about them they dont have the cheapest price by far.... i priced matched there stuff and found another site XXLMASS.COM and they have way way cheaper prices so the next day i got a email from them saying that they cant match XXLMASS.COM because they have high shipping rates and excess fees and they offer lower prices but really arent. OK im reasonable so i thought ok i logged on to XXLMASS.COM site and placed a order for the exact same on each site.... when it came to shipping XXLMASS.COM was $32.54 and Supplement Warehouse was $18.25 and XXLMASS.COM did have $13.80 charge for packing supplys and boxes and handling so i added up even with the "excess fees" and OH MY .... XXLMASS.COM was still $85.00 cheaper. I emailed my findings to Supplement Warehouse and they said they dont care they dont price match them. So i will never order another thing from them as long as i live they are crooks and lie. If you dont offer prices match then dont offer it! if you dont want to match there price dont say you can. So yes in the past they did get my order right and it was ok service... but they lied about there prices and then they dont want to match them i didnt know when you say you GUARANTEE something to be the cheapest you can put well just not them they do this but again they are cheaper... so dont be fulled by them... check out XXLMASS.COM before you order i bet you will save money!!! dont get took like me "
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posted May-03-2012 
![Share](javascript:share_rating({"review_body":"My order was short a $.99 item and I was on the fence about contacting customer service. I mean what\u0027s a buck nowadays? It would cost more to send the item than the items cost. I decided to contact them and to see if I could get a $.99 credit for a future order. Instead they shipped the item ASAP. I was really impressed with the customer service at Supplement Warehouse. They have exceeded my expectations of what customer service should be . This is why I\u0027m giving them an excellent review and customer loyalty towards future orders.<br>S. Eng","link":"http:\/\/www.resellerratings.com\/store\/SupplementWarehouse\/comment\/1509348#comment1509348","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SupplementWarehouse.jpg","store_name":"SupplementWarehouse.com","username":"Mr.eng","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Their prices are low although after shipping & handling their average for online but still cheaper then buying local. I\u0027ve done business with them multiple times and never had a problem, my order always shipped the next business day and has always been correct. I will do business with them in the future and will also recommend to others.","link":"http:\/\/www.resellerratings.com\/store\/SupplementWarehouse\/comment\/1411861#comment1411861","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SupplementWarehouse.jpg","store_name":"SupplementWarehouse.com","username":"XxMustang_MikexX","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have ordered four times from this website and each order has taken longer and longer to process....at least 4 days before the order even leaves their facility. Finally, I canceled my fourth order after seven days and not progress on getting my order in the mail.<br><br>Talking to an actual person is nearly impossible as their phones seem to always be \u0027experiencing unusually high call volume\u0027 and your call gets disconnected.","link":"http:\/\/www.resellerratings.com\/store\/SupplementWarehouse\/comment\/1381049#comment1381049","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SupplementWarehouse.jpg","store_name":"SupplementWarehouse.com","username":"joemattjoematt","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Supplement Warehouse is fine if you think their regular prices + shipping are fair. Also they send you emails every couple of weeks with a code good for $2 off, and I have had no problems with their honoring those discounts.<br>HOWEVER, I believe their Price Match is a scam. The conditions under which they honor it make it almost impossible to get. Today for example I saw that one product in my order was available from Amazon.com for a bit less than the Supplement Warehouse price. I also noticed that there would be no shipping charge on that product from Amazon. So I used Price Match. I got an email from Supplement Warehouse telling me they had denied the price match because Amazon.com is not a \u0022dedicated health food store\u0022 (as if they are?), and also that such stores have inflated shipping charges (which in this case, was zero!). I responded to Supplement Warehouse immediately with a complaint to Customer Service, explaining that there was no shipping charge for the competitor. They still did not honor the price match. In the future, I\u0027ll order that product from Amazon, and save money on the product and shipping!","link":"http:\/\/www.resellerratings.com\/store\/SupplementWarehouse\/comment\/1362005#comment1362005","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SupplementWarehouse.jpg","store_name":"SupplementWarehouse.com","username":"BackwardsPawn","rating":"2"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Not sure why you offer price match - 5%. I ordered Con Crete and Amazon offered it for $30+ and I inserted the information on your site and my price was to be $30.66 and when my product arrived I was charged over $32. It is not the couple dollars but the fact that you falsely advertise. I will not order again from Supplement Warehouse. On top of that I would have received free shipping which you do not offer. I made a mistake in ordering with you and I will not again","link":"http:\/\/www.resellerratings.com\/store\/SupplementWarehouse\/comment\/1346497#comment1346497","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SupplementWarehouse.jpg","store_name":"SupplementWarehouse.com","username":"markanthonyfrank","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I would never buy from this company again ever. They accepted my price match on the web but billed me for the original price, they also sent the wrong product. The invoice showed the right products that I ordered however the product that came in the box was incorrect.<br>I called back to complain they said that they dont honor any price match. I asked why did you accept the price match in the first place and gave me an internet receipt with the reduced price. I was getting nowhere, I asked to speak to a manager, then the agent hung up the phone. BAD CUSTOMER EXPERIENCE I WOULD STAY AWAY! I WAS RIPPED OFF, SCAMMED!","link":"http:\/\/www.resellerratings.com\/store\/SupplementWarehouse\/comment\/1338257#comment1338257","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SupplementWarehouse.jpg","store_name":"SupplementWarehouse.com","username":"babiekakes","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"This is a place to order from if you are ordering weightlifting\/body building supplements and the like. If you are looking for general or other specific health supplements, vitamins, minerals etc. don\u0027t order from them (unless you don\u0027t mind waiting for your order.) They are a supplement warehouse for the body building \/ weight training sector period. I called and asked where my order was and was told that because of the products I ordered, they had to order them in - as they do not stock all products - that way they can offer fresh dates. Fine, but don\u0027t say that you\u0027ll ship within 1-2 days (calendar days, not business days) of order placement. I am in WI, and wanted to support WI business, so I placed an order through them - rather than through iHerb or another online place outside of WI. There were products I couldn\u0027t get through Supplement Warehouse - so I also ordered on the same date from iHerb - a couple of things only - and I received them 3 days ago - still waiting on my SW order to be shipped. I was told that they have to order from vendors that are sometimes as close to them as 10 minutes away - and others that are 2 hours away - and that they take 48 hours to get them the product or so - maybe longer. So, then they take 1-2 days to ship out after they get your product from their vendors, but it takes them 1-2 days to place the orders with their vendors because the compile a bunch of orders to make up a large enough order to order from that vendor for the products needed for your order. (If you can follow that.) <br><br>So - bottom line - I could have walked the 200 miles and picked up my products and back by now - no amount of \u0027price matching\u0027 and freebies can make up for slow service. <br><br>Regarding the freebies and price matching. iHerb - same order that I placed through SW - including all the freebies at SW - came out cheaper after I double checked - even having to \u0027buy\u0027 the freebies at iHerb - and I get 1-3 day free shipping - so my lesson here is - while its good to support local economy, its also good to be honest with your potential customers and tell them you don\u0027t have stock on items that aren\u0027t normally stocked that you have to order in - and that there will be a wait on shipping - then - let them decide - if price makes a difference or if they need their product in a timely manner.<br><br>Beware - and know that you will wait - if it is NOT a body building \/ weight training supplement or product you are ordering - you\u0027ll wait - so order your vitamins, and other supplements elsewhere and get the BB\/WT stuff at SW.<br>","link":"http:\/\/www.resellerratings.com\/store\/SupplementWarehouse\/comment\/1309649#comment1309649","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SupplementWarehouse.jpg","store_name":"SupplementWarehouse.com","username":"lastactionhero2012","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Terrible. Do not buy from them. Bought a preworkout and a 5 pound protein blend. Shipped three days later. Got here about a week after I ordered it. Opened box to see protein was not there. Called customer support to see what the deal was. They said they sent me an email (which they did) telling me that they were out of this protein. I then asked if I could get a different type of protein with out shipping cost. They told me there was no way I could do this. Will never buy from them again. ","link":"http:\/\/www.resellerratings.com\/store\/SupplementWarehouse\/comment\/1303989#comment1303989","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SupplementWarehouse.jpg","store_name":"SupplementWarehouse.com","username":"sostiguy","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Ok where is my story about them they dont have the cheapest price by far.... i priced matched there stuff and found another site XXLMASS.COM and they have way way cheaper prices so the next day i got a email from them saying that they cant match XXLMASS.COM because they have high shipping rates and excess fees and they offer lower prices but really arent. OK im reasonable so i thought ok i logged on to XXLMASS.COM site and placed a order for the exact same on each site.... when it came to shipping XXLMASS.COM was $32.54 and Supplement Warehouse was $18.25 and XXLMASS.COM did have $13.80 charge for packing supplys and boxes and handling so i added up even with the \u0022excess fees\u0022 and OH MY .... XXLMASS.COM was still $85.00 cheaper. I emailed my findings to Supplement Warehouse and they said they dont care they dont price match them. So i will never order another thing from them as long as i live they are crooks and lie. If you dont offer prices match then dont offer it! if you dont want to match there price dont say you can. So yes in the past they did get my order right and it was ok service... but they lied about there prices and then they dont want to match them i didnt know when you say you GUARANTEE something to be the cheapest you can put well just not them they do this but again they are cheaper... so dont be fulled by them... check out XXLMASS.COM before you order i bet you will save money!!! dont get took like me ","link":"http:\/\/www.resellerratings.com\/store\/SupplementWarehouse\/comment\/1302131#comment1302131","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/SupplementWarehouse.jpg","store_name":"SupplementWarehouse.com","username":"fbohanan","rating":"1"}, "single");){kind=link}
"Supplement Warehouse price match is a joke. I just placed an order they use to match the price and the free shipping. I got my oder in and notice they never price match the free shipping. If I was to order it from massnutrition.com i would have save $40 dollars because of shipping. Customer service did not want to fix the issue even though I've been ordering from them for almost three years. People don't bother with supplement warehouse mass nutrition is less expensive and orders are free shipping when youspend 199 or more. It's worth it. I'm Never ordering and I hope to see when they go out of business for there lack of customer service. Instead of sending there stupid emails they should send one stating how the don't price match free shipping anymore. They're idiots!!"