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"I placed an order from Supplementwarehouse on Sat April 27th for some protein and was told that it would ship out Mon April 29th. I called on Mon the 29th to check if it had shipped as i was told and the custome service rep told me that it had not shipped yet but it would go out the next day on Tues April 30th. While on the phone with the rep i noticed they were advertising free shaker bottles for protein shakes so I asked the rep if she were to ad that shaker bottle to my order how much longer would it take to ship and she said my order would be dalayed 24 hours, so it should ship Wed May 1st. It didnt. I called on Wed May 1st and asked if my order and shaker bottle had shipped yet because i was still waiting for my tracking number and the customer service rep said it would ship out guaranteed Thurs May 2nd because sometimes when you ad a new item the delay is longer than 24 hours. Understandable. But when i called back on Thurs May 2nd to ask if it had finally shipped the rep told me NO and that she would look into this delay and send me an email to let me know what happend, so I waited till Friday May 3rd with still no email from the rep, then called and mentioned to them that I still havent received a tracking number or an email explaining the delay and the rep told me that they were actually OUT of the protein I ordered and that they would ship it to me Mon May 6th!!! She said I would receive my protein by May 9th or 10th!! I asked, WHY did your company sell me something you didnt have in stock, plus charge me $13.00 for 3-5 day shipping when im having to wait over 9 days from the day i ordered! I demanded a refund because i had had it with this company! NEVER order from this company, they sell items out of stock then make you wait 3 times the promised wait time, while charging you an outrageous $13.00 in shipping fees!"
"I was very happy with the website and overall pricing. I thought shipping was alittle high but the prices made up for it. Thank you and if ships on time i will def recommend."
"These Deals Were Great! Shipping Charge was a little higher than I thought it would be, but I compared prices with other sites and SupplementWarehouse had them beat."
"My package arrived within the time fram provided. Their prices where amazing as is but even then they priced match and beat by 5%...They provide free gifts..overall I rate 10 specially when you compare prices to GNC or Vitaminworld.. I am happy with my order!"
"Supplement Warehouse has a great selection of products and a knowledgable staff. The pricing is extremely attractive. Supplement Warehouse will continue to receive my business."
"I ordered from this company and their service is getting worse on every order. But more importantly the card I used was involved in fraudlent charges of more than $5,000. (this is the only internet shopping I have done with the particular cc.)It has been a week later and the order has finally shipped but the charges will take at least ten days to remedy. No response from Supplement Warehouse."
"AVOID this company! I placed an order for 6 boxes of protein bars from SupplementWarehouse. I used their "pricematch" feature and entered the cheaper price of a competitor. SupplementWarehouse verified the cheaper price and matched the price including a 5% discount. Upon receipt of my order, I discovered SupplementWarehouse had overcharged my credit card by $21 dollars. I contacted customer service and spoke with "Ashley" who advised me that a "manager" had double checked the pricematch and overturned it because the competitor did not have the same flavor I ordered, so I was charged the full price. I asked Ashley, why I was not contacted for permission to charge the extra amount. Ashley stated they do not have time to contact all their customers who have discrepency's with their order totals. Ashley refused to issue a refund for the overcharge to my credit card and instead offered to email me a shipping label to return the product which, I intend to do. Had I not bothered to check my shipping invoice, I would never have known that this company overcharged my credit card. No company has the right to quote a price and accept payment and then go and place additional charges on a credit card without the permission of the cardholder.I will never do business with this company in the future. If a "manager" has time to go to a website and verify the price of a competitors product, they should have time to call the customer and request permission to charge additional funds on the persons credit card!!!"
"Have shopped with Supplement Warehouse a few times and never really had a problem with products shipping (although charges are high for that, but, it is a heavy package) nor for the total price (add shipping and its still a bit cheaper than purchasing locally). But, after my 3rd time ordering from them I noticed that I had 3 international charges for tech support and even one from a adult website located in Cyprus. It is technically "possible" that this credit info was used from another location, but, I am 85% sure that it was obtained from Supplement Warehouse and then used fraudulantly. Any website that does this and creates even a minimal suspicion of giving out credit/account information is a no-brainer to never use again. Will not shop from them again.I have also noticed that some of the low price items I purchased from them arrived with the sealed lid suspiciously not glued down completely and what appeared to be a container that looked only about 1/2 full. I did not weigh them (as most products are sold by weight not volume) but, it seemed unsettling that a product would use such a large container for so little product. The fact that the container wasn't sealed brought issues to that as well. My suggestion, shop somewhere else before you get a spoiled, tainted, or emptied product and a charge to adult websites."
"FRAUD ALERT! Supplement Warehouse does not protect your credit card information. A month after my purchase from this store, my information was stolen/given away and used to make purchased on the Internet. It was easy to track it back to Supplementwarehouse.com because it was the only place I used the card. Unfortunately, I had recommended them to family and friends, and the exact same thing happened to them.DO NOT SHOP AT WWW.SUPPLEMENTWAREHOUSE.COM!!"
"This is my first and last time ordering from supplementwarehouse.com. I have been completely disgusted by their services. All over their website they claim "most orders ship same or next day," but don't believe that. I placed an order 8/17/2008, it was a Sunday, so I realize they were closed that day, but I was expecting it to ship Monday or Tuesday since they would already have the order waiting on Monday morning. After a few days, my order still had not even been processed - the status simply said "approved." I sent a help ticket to their online customer service. They were not apologetic in any way, there was just a list of excuses as to why my order had not been shipped yet. I told them I needed the order by the end of the week - which should have been more than enough time for it to be shipped to me - but there was nothing in the help ticket response except for excuses. A good company will take care of your order immediately after they realize there is a problem, and free priority shipping can usually be expected in these sorts of situations - this is not the case with supplementwarehouse.com. Today is 8/27/2008, and my order status was still "in process" meaning they have not even packaged it for UPS to pick it up yet, although my credit card was charged a whole week ago. I called to cancel my order and was told my credit card will be refunded in 3-5 days - although I believe that should be done right away. Also, on their website, they have a good number of MRI's NO2 Platinum that they are selling for a discount because they are out of date. This is extremely unethical, though an AKG formula may not go bad, I have still never heard of any reputable supplement company selling old products - and it makes me wonder why they have so many expired products that they are clearly desperate to get rid of. I will never use this website again, I have used a different one consistently in the past and always gotten my orders within 2-3 days, and I am really wondering why I ever strayed away from that site."
"I will never order from this company. I placed an order and was happy with the price, but felt the shipping cost was exorbitant. The site said they ship orders the same or next day, however by the 3rd business day my order still showed "In Process" so I opened a ticket to find out what was happening. I got a response that said the shipping warehouse was being moved and that they hoped the warehouse would be operational that day and they hoped to ship my order in 24-48 hours. I replied that I didn't think that was acceptable and that in such a situation I would expect to be notified either at time of order, or in the order confirmation email, or with a phone call. None of those were the case though and I didn't find out until I followed up on my order and because of this I felt the company should give me a discount, or at the minimum upgrade my shipping method as a courtesy. In stead the reply I received was essentially identical to their first reply...it seemed as though the customer service rep didn't read or care about my response.The next day I found an alternate local supplier and so called and emailed supplementwarehouse that I wished to cancel my order. I received an email saying my order was canceled and inquiring why I canceled and if there was anything they could do to win the order back. About an hour after that I received another email with a shipping tracking number. I called again and the rep said she'd check into it. I got an email later saying that the order had been shipped the previous day and there was nothing she could do, but that I can print myself a return label and ship the order back for a refund....of course less the shipping charges.This final bit is a complete sham. I called and cancelled my order at 2:53PM, the shipping website says billing info was received at 4:20PM of the same day and that the origin scan was at 5:46 PM. This is most certainly AFTER I canceled my order.Given this I have filed an official dispute with my credit card company. So my recommendation based on the seeming 'ethics' of this company is to stay well away. If they aren't unethical they are inept, you can take your pick and draw your own conclusion."
"I had an excellent experience with this company on my most recent order and every order I have placed in the last 3 years. Nobody can beat their overall service and prices."
"The absolute worst on-line supplement company ever. The only decent prices are the ones you try to price-match, nothing else is a bargain, except one item I found. I cancelled my order 7 days after placing it still wasnt shipped. And customer service...right. I would want to know why a customer was not satisfied, they didnt even care to ask. Email responses give links that say the issue is resolved, but when you go to check the order, no tracking number, just still processing. I dont yet know if my money will be refunded because when I asked for a cancellation number, they would not give me one. Save yourself the frustration; find a company that will actually ship your products. I use three others (cant mention here) that provide great service and quick. I placed an order for most of the same items never shipped by supplementwarehouse today from another company and already have a tracking number...thats good business."
"This is the first time trying Supplement Warehouse, and more then likely the last time. While they have prices lower then the place I had been buying products from, the shipping time is insane, and their customer service is just about non-existant. I'd rather pay a couple dollars more per item and get good service. I placed my order on May 13, 2008 and just today, May 16, 2008 I received a shipping confirmation, however the UPS website does not recognize the tracking number. So, while the email that they sent says the shipment has already gone out, that is highly doubtful since UPS's website doesn't recognize the tracking number. The website states, "Most order ship same or next day" don't believe it. The website also states that if something is on backorder you will be notified and the rest of the order that they have will ship, and the backordered portion will ship when they get it in. This is not as automatic as they state it. It took three days, three emails and a phone call to get them to admit that one of the products I had ordered was on backorder and that they would ship out the rest of my order that day. That was yesterday, and I just received the shipping notification today, for part of the order. The rest is backordered. I understand products being backordered but I expect a business to do what they say they are going to do and notify me of this and ship the rest of the order. Don't do business with this company unless you have plenty of time to wait, don't mind phone numbers that don't work, and slow responses to emails. They've offered me a 10% discount on my next order, but I seriously doubt I'll use that discount by buying anything else from them. "
"HA, twelve hours! Nice of you to post a reply over a year later. I stand by my review and encourage people to look elsewhere. It is NOT worth the hassle or the wait.(original review)I have placed several orders with this company and I don't think I will again. The are pretty high on shipping and if you pricematch, it will take a long time (over a week) for your order to ship. In fact, it seems to take longer every time. They claim only an additional 24-48 hours to verify the pricematches but I have found that is not the case.I will say I have always received my items....eventually."
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