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"Customer service is not a priority for them. Received an email stating "Free Shipping off entire order on selected purchases" just to find out it only qualifies for $15 off still charging $80 in shipping. Addressed my issues with customer care stating I will never purchase again. I received a response somewhere in the lines of "it is what it is". I guess they do not care about repeat customers, they must be doing very well. For you consumers, do some shopping around and get the same overall pricing with much better customer service. Worse case scenario, you may spend a few dollars elsewhere but worth it."
"What a joke this has been. No follow up for a week after the order, then a first message saying some of the products were on backorder. Now another message a week later stating ALL of the products are on backorder. And yet, the site said they were all IN STOCK when I ordered. I strongly recommend that nobody purchase from Supplement Warehouse in the future as it's clear to me they don't know how to operate an online store."
"Ordered from this company a couple months ago. Several weeks later my Credit Card of 12 years had fraudulent charges on it for $900.00. Having CC protection is great but it is still a pain in the A$$ to have to mess with getting a new acct. I think these people need to be put on check and reviewed. I sent the information to my CC company and they said they will further investigate. "
"I ordered on 4/26/13. Shipped 4/29 & arrived 5/4, not bad right?? Until on 5/27 my credit card company called to say airfare on virgin airlines had attempted to be purchased online with my cc numbers!! First time ever online fraud has gotten me. Tried to figure how it could have happened until I googled them to order again and found others had very similar issues!!! Don't believe the 110% safe shopping guarantee. I called and they knew nothing about it. Buyer BEWARRE!!!! "
"Will never buy from here again. Shipping took almost two weeks and a month later there are fraudualant charges on my credit card. According to other reviews I am not the only one to have an issue with Identity theft after buying from this company. "
"I ordered my stuff a week and a half ago (7 business days) and it's still not here. At 1/3 of the cost and 10X faster shipping, I will buy from a competitor every time from now on. Thought I would give supplementwarehouse.com a shot, but they blew it."
"I placed an order from Supplementwarehouse on Sat April 27th for some protein and was told that it would ship out Mon April 29th. I called on Mon the 29th to check if it had shipped as i was told and the custome service rep told me that it had not shipped yet but it would go out the next day on Tues April 30th. While on the phone with the rep i noticed they were advertising free shaker bottles for protein shakes so I asked the rep if she were to ad that shaker bottle to my order how much longer would it take to ship and she said my order would be dalayed 24 hours, so it should ship Wed May 1st. It didnt. I called on Wed May 1st and asked if my order and shaker bottle had shipped yet because i was still waiting for my tracking number and the customer service rep said it would ship out guaranteed Thurs May 2nd because sometimes when you ad a new item the delay is longer than 24 hours. Understandable. But when i called back on Thurs May 2nd to ask if it had finally shipped the rep told me NO and that she would look into this delay and send me an email to let me know what happend, so I waited till Friday May 3rd with still no email from the rep, then called and mentioned to them that I still havent received a tracking number or an email explaining the delay and the rep told me that they were actually OUT of the protein I ordered and that they would ship it to me Mon May 6th!!! She said I would receive my protein by May 9th or 10th!! I asked, WHY did your company sell me something you didnt have in stock, plus charge me $13.00 for 3-5 day shipping when im having to wait over 9 days from the day i ordered! I demanded a refund because i had had it with this company! NEVER order from this company, they sell items out of stock then make you wait 3 times the promised wait time, while charging you an outrageous $13.00 in shipping fees!"
"Wow, these guys are terrible. I tried to place a > $500 order for a large amount of protein bars (big household, and I like to order in bulk so I don't have to think about it often), and they just outright cancelled my order because "it might be fraud". They didn't even try to do anything sensible like call me to verify, they just cancelled it.I posted about this on their Facebook page and mentioned that they were losing business because of this policies. Rather than do something smart, like say "I'm so sorry, what's your order number we'll get it resubmitted for you", they just deleted my comment and blocked me from posting on their page. Brilliant move there guys, instead of saving the business you just inspired me to go write negative reviews.Epic fail at customer service on all counts. What do you say about someone who just doesn't want your money? They actually had very reasonable pricing, and I probably would have given them many thousands of dollars of business, but it doesn't make sense to deal with someone so determined to be rude and unhelpful."
"You guys are the best. My supplements are great. Nobody beat your prices. Thanks for the free shake bottle. The lady who took my order was friendly. And the delivery time was very good also. I will tell all my friends at the gym to order their supplements from you. Thanks a lot. Ken Zeigler "
"love this place, first time I ever ran into the non valued competitor issue was during my last order which they informed me on why and told me I was able to offer another company as a competitor which I promptly did. I've ordered here over the last 4 years, by far the best place to order from. Shipping might seem high, and it sorta is but when you think about it $28 for 50 lbs of stuff being shipped isn't bad at all. Also they shipped the wrong powder to me once and I mailed out the correct one with a return label for the other protein powder within 2 days."
"I was scared to order from this company from previous reviews, but have learned time and time again that the reviews are wrong. I have ordered every month on the 14 and by the 16 or 17 I have received my ordered. I LOVE is website, its very easy to maneuver and everything I need or want I get it on time, better than on time. Their prices are very competitive, what I wanted was way more expensive on other sites. Definitively one on my favorite bookmarks."
"Don't fall for the price match scheme. Everytime i order something and find it cheaper on a different website,they adjust the price (without notification) and say that the website I found is not considered a "valued competitor." So they automatically charge your credit card a higher price and ship your order. Very unprofessional to say the least."
"Terrible. First of all the "free" items are not free. They just jack up the price of shipping and handling. Second it takes forever for them to get order shipped. Why are we paying so much for handling? It's been 7 days since I placed my order and it hasn't left the warehouses yet. They say tomorrow."
"My order was short a $.99 item and I was on the fence about contacting customer service. I mean what's a buck nowadays? It would cost more to send the item than the items cost. I decided to contact them and to see if I could get a $.99 credit for a future order. Instead they shipped the item ASAP. I was really impressed with the customer service at Supplement Warehouse. They have exceeded my expectations of what customer service should be . This is why I'm giving them an excellent review and customer loyalty towards future orders.S. Eng"
"Their prices are low although after shipping & handling their average for online but still cheaper then buying local. I've done business with them multiple times and never had a problem, my order always shipped the next business day and has always been correct. I will do business with them in the future and will also recommend to others."
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