1/5

posted Jan-20-2012

"You've gotta love the creative twist to the old BAIT & SWITCH SCAM that the guys over SupplementWarehouse.com have going.

I have a regular supplement that I take and generally order online from a reputable company I've done business with for awhile. This time though I decided to check on the price and ran across the SupplementWarehouse.com website. Their website declares in BIG BOLD letters on the top "Lowest shipped price...guaranteed!" so I thought I'd give them a try. I ordered my supplement which was a little more than I'd been paying before and went through their checkout process where they offered to do a price match. I entered in the required information and voila they "validated" the price and gave me the discount! I enthusiastically completed the checkout, paid for my order, and felt terrific that I found a site that actually seemed like they really did what they claimed! BOY HOW WRONG I WAS!

Later I received an email explaining that my price match was "declined" because the competitor has "excessive" shipping and handling charges. Of course by the time I saw the email the next day SupplementWarehouse.com had already taken it upon themselves to change my order, CHARGE MY CARD THE HIGHER PRICE, and ship out my order ALL WITHOUT MY APPROVAL.

When I complained and asked for the difference to be refunded SupplementWarehouse.com refused and sent me their "policy" apparently buried somewhere in small print on a very long secondary web page. Basically the dozen or so conditions that can result in your "instant price match" being declined is pretty much anything that they can interpret as an EXCUSE for why someone else might be cheaper than them.

So their SCAM seems to be SUCKER people in with the "guarantee" of an "instant price match, APPEAR to give someone a discount in order to get them to order something, WAIT awhile to "verify" the discount you were given, use some "policy" as an EXCUSE to "decline" the discount they supposedly gave you, CHARGE YOU THE HIGHER AMOUNT WHICH YOU DID NOT APPROVE, and then SHIP out your order BEFORE YOU CAN DO ANYTHING ABOUT IT.

In my case we're fortunately not talking about very much money but I do think that it's important that this kind of UNETHICAL and ILLEGAL business behavior is called out. I plan on contacting groups like the Attorney General, BBB, FTC and probably VISA to alert them about the shady practices of this company but I thought it'd be a good idea to alert the community here as well. Be careful if you decide to try out this company---they seem intent on CHEATING PEOPLE with their PHONY price match SCAM! Beware!!!"

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5/5

posted Jan-20-2012

"After reading the reviews on here I shied away from using SupplementWarehouse, but kept them in mind. When I came back to see if their ratings had improved, I found the exact opposite. However, I decided to give them a try because they offered better prices and a more diverse selection. I was also prepared to wait the 2 weeks that everyone else reported.

Although they offered price matching, I found they already had the best price, in fact, there weren't many other companies offering the same brand, potency and size I wanted. I placed my order on a Sunday and received it on the following Friday. I am well pleased.

From my experience and reading the experiences of others, I think it is safe to say that you can't rely on their price matching. The fact that they let you know that your price match was rejected after shipping and charging your account without your authorization is really a poor business model which borders on fraudulent. While they do offer lots of freebies, I didn't elect to get any. I am not surprised that they charge shipping on these items, so that wasn't a point of contention for me. As for the exorbitant shipping prices others have reported, that was not the case for me.

An additional bit of unsavoriness was the fact that immediately upon completion of my order I was invited to review my purchase on another ratings site (not a US site either) with the added incentive of being entered into a monthly drawing. How can I review the site without having received my order? As a result, I saw they had a tremendous rating on that site, with just a few of the negatives which were from the same customers who had posted here. Obviously they are using that site to bolster their reputation disingenuously while not addressing unhappy customers.

I will say this for them, the site seems geared primarily towards fitness supplements. Nothing in my order could be classified in that respect. The items aren't that commonly available, so I would think my experience would be a bit more typical. But, I should mention that all the items were from the same manufacturer, so that may have been a factor.

So, if you don't mind playing a bit of roulette, I say give them a try, just don't expect that price matching gambit to pay off."

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1/5

posted Jan-19-2012

"One o the worst experiences I have ever had with a supplement provider. Not only did they match a price but after I bought their product they charged me more then $100 over the quoted price, then my package wasn't shipped for almost a week. And when I told them I didn't want it they tried to
Have me pay the fee to get returned to them."

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1/5

posted Jan-12-2012

"terrible experience they took money one week ago and have sent nothing out to me not even an email! i keep calling and they are rude and not helpful. finally they claimed they shipped my order and the tracking number is bogus on fedex.com. there are 42 complaints with this company on BBB. dont waste your time, shop around with a legit site"

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5/5

posted Jan-12-2012

"Been ordering supplements from SW for over two years now with no issues and with the best price anywhere! The coupons I get by e-mail are always used- thanks! Your the best SW!
-loyal customer"

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1/5

posted Jan-03-2012

"BEWARE. Terrible experience with their price match feature. It's a scam. They act like they offer the lowest prices and will match but they do not. I got an e-mail right after my order had been shipped (coincidence?) that my price match had been declined because the competitor had high shipping costs. Well, I decided to fact-check them and guess what? The competitor had shipping costs that were 10 DOLLARS CHEAPER than theirs. I was quite pissed that they were trying to take advantage of me like that. Then, when I e-mailed them about the issue and THREATENED to refuse delivery of the package and demand a full refund they were more accommodating but still did not give me the full price match that the order deserved which would be consistent with their website's claim of "lowest shipped price...guaranteed." It's a scam. BEWARE.

Update: When I got my package in the mail. It did not include any of the "free merchandise" that was advertise and that I added to my cart. Another SCAM?????"

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1/5

posted Dec-15-2011

"***BE CAREFUL***SUPLEMENT WAREHOUSE IS A SCAM***

I recently placed an order with this company. However, I found the exact same products online less expensive and with less expensive shipping. I put the website on my order, and SW showed the price match (even 5% below), so I place the order.

After placing the order, I received an email stating that the company that I entered, that offered less expensive producst, and less expensive shipping is not considered a "valid competitor" because they offer less quality products and inflated shipping cost.

I emailed SW and told them that the other company offered the EXACT SAME products for less cost, AND offered CHEAPER shipping.

I then received an email back the next day stating that they will not honor lowest price match guaranteed.

However, that email was sent to me exactly 30 mins AFTER I received an email stating that my order was shipped. How convenient...

Later that day, my email account was hacked. Hotmail said someone hacked my account and was sending spam. I had to reset my account and password. Coincidence?

****BE VERY CAREFUL IF YOU USE THIS COMPANY****"

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1/5

posted Dec-05-2011

"Ordered some monster milk from here today and used the price match. The site accepted the price match and immediately said "verified". I placed the order the price matched plus shipping. I noticed I was eligible for the free shaker so I went back and made the change. Shipping went up after I added the free shaker. BEWARE! the site offers many things for free with your purchase but will tack it on to the new shipping price!! A few hours later I get an email telling me they couldnt match the price and made 'adjustments accordingly'. This means they charged me another $8 to my credit card! I called the customer service # and was told some mumbo jumbo about the competitor. I asked then why was my price match 'verified' and accepted? No answer. I was told my refund was under review. I filed a complaint with the Wisonsin BBB after i got off the phone. This place is a total scam."

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1/5

posted Dec-02-2011

"This company makes false promises to match competitor's prices, which they do not honor after you place the order. Once they have already gone through the process of ordering and paying with their credit card, most customers would rather pay the higher price than go through the cancellation process and reordering some place else. Their online price match tool is a hoax to lure customers to place orders with this company. When I entered in a lower price offered by a competitor into their Price Match tool, it accepted the lower price. They offered me several products which were past their "Best before" date (some as much as 4 and a half years past their use by date) for free or for a very nominal price. I selected a few of those products and completed the purchase. A few hours later they emailed me that they will not honor the Price Match and gave me some BS that the competitor was making up for the lower price by charging a higher shipping cost. When I objected to them charging my credit card with the higher price, they canceled my order, giving me another BS excuse that the product I had ordered was "on long term backorder by the manufacturer" and that they would refund my credit card. I will not shop at this company ever again. "

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2/5

posted Nov-30-2011

"The price-match feature is awesome, and it is also great that they offer a lot of freebies. However, don't fall for their promises about fast shipping! IF YOU NEED YOUR ORDER IN LESS THAN TWO WEEKS, SHOP SOMEWHERE ELSE. Supplement Warehouse will take about a week to ship the order, and then UPS ground will take an additional few or more days. This is extremely frustrating, since they promise fast shipping will be ensured by their high shipping fees.

They can also be a bit fuzzy about their price match policy. They will sometimes reject a price match after the fact, but won't tell you why specifically. This will result in a more expensive order and an additional delay."

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