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  • SupplementWareh
    • Address: 2440 Corporate Preserve Dr Oak Creek, WI 53154
    • Contact: n/a
    • Phone: 800-545-8012
    • Customer Support: n/a
    • Business Hours: n/a
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • checkmark icon Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • checkmark icon UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • checkmark icon Require User Registration
    • checkmark icon Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • option not available RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 5.88/10 5.88/10
    Chance of future purchase: Rating 2.38/10 2.38/10
    Shipping & packaging: Rating 2.25/10 2.25/10
    Customer service: Rating 2.63/10 2.63/10
    Return/Replacement policy: Rating 4.25/10 4.25/10

1,262 Customer Reviews

Rating 2/10
1/5
modified review posted

"I'm now on business day 5 with no tracking number. Customer service is not helpful at all. Email is non responsive except with the automotive response which I see everyone else gets. I'm pretty pissed I paid 26$ in shipping alone and still left in the dark. Never have I sups online and this happen. "Buyer Beware!"

Day 6 now and I got a answer of Epic is on a "LONG TERM" back order. What a F**king scam!!!!! It's still on the website but its on a "long term" back order whatever the heck that means. They assured me I would have my tracking number before noon. That came and past. I'm afraid to even ask for a refund at this point god knows when I would get it. I said Buyer Beware before. I'm suggesting to stay the F**K AWAY!
"

modified review This review was modified by noname0618 on February 27 2015 09:13:04 AM


Rating 2/10
1/5
modified review posted

"F%$#king idiots. Stay away from these people."


Rating 2/10
1/5
modified review posted

"I placed my order on the 30th no tracking info for 10 days. I emailed them and they gave me their standard shipping info, still no tracking info.
When I called they said it would ship and be to me in 3-4 business days. That time came and past, then they finally send me my tracking number. The email said it was a FEDEX tracking number, however that didn't work. So I tried USPS where it did work, however it shows "Pre-Shipment Info Sent to USPS". Still hasn't shipped!

I've ordered from them in the past and did not have an issue, however that has changed and they totally suck. Do not order from this company!
"


Rating 2/10
1/5
modified review posted

"I decided to try supplementwarehouse for my supps this time around and boy was it a huge mistake. 8 days in and it hadn't even shipped yet. I wrote to customer service and they told me that my order hadn't been delivered to them yet and as soon as it was then they would ship it to me. I'm not sure why my order was being shipped to them and then to me, but whatever. I canceled my order and will order elsewhere, never again with supplement warehouse. They said I should get my refund in 3-5 days, which in supplementwarehouse time that will probably be a month or two. Stay away"

modified review This review was modified by wa2ruff on February 09 2015 02:17:05 PM

Rating 2/10
1/5
modified review posted

"Worst customer service ever! I rarely write reviews but this experience was so bad I feel it is my duty to let others know not to waste their time. I have ordered from this company for almost 5 years and have been satisfied with the experience up until my most recent order.

I placed order a week and a half ago-- nothing has been delivered (they tout 1-3 days typical) and it has been complete radio silence from the company. I started calling to check on the order a week into not having received the product nor any email updates regarding the status. On my first call in- I was in a good mood, the "customer specialist" was not helpful in the least nor apologetic or empathetic. She stated that usually they ship in 1-3 days but 8 days is with-in their policy so the fact that a week had gone was fine by their standards and I should be receiving it soon. Two days later still had not received anything, call to speak with a supervisor- was sent to voicemail. No one called me back. Today I called again to ask about the status of my order- customer service person said it had not shipped and must be out- they can send me another flavor or product-- I asked why somebody could not have let me know that 9 days ago and we could have figured something else out. She did not have an answer for that. I asked to speak to a supervisor and got sent to voicemail again. This company sucks as far as I'm concerned- has thrown off my workout regiment and wasted a lot of my time.
"


Rating 2/10
1/5
modified review posted

"Wow by far the worst company I have ever ordered from. It took them 2 weeks to tell me that my freaking order was on long term backorder with their suppliers. This totally jacked up my workout regimen bc my supplementation was all out of wack. I'm so fn angry at the owners of this piece of crap business.
FYI people they do not tell you if the products you are purchasing are on backorder. That way they can sicker you into buying from them. I believe that they are purposely misleading customers by offering certain unavailable products for an extremely low price. That way they can get you to buy the other supplements they do have at a higher price. I called every day to figure out what was up with my order and it still took more than a week just to get the word that 8 of the products that I ordered we're unavailable.
Scam
"


Rating 2/10
1/5
modified review posted

"You're actually loaning them your money for a month. For free!

Takes 14-21 days before they even ship to you. Then they charge a premium for shipping the slowest way possible. It could take a month to get your order.
"


Rating 2/10
1/5
modified review posted

"Worst online experience I have ever had in my entire life. I placed an order. Pretty standard, right? 1, 2, 5, 9 DAYS go by without my order shipping. You would think I was ordering a custom engraved timepiece or something. I called to cancel my order because in that time frame I had already received an order of the same items from a reputable supplement distributor. The CSR says my order is now cancelled and I will receive an email. What do you know? In my effort to cancel the order my order must have gotten on the radar so they decided to ship it a few hours after my attempt at cancelling. Upon receiving the package I noticed they do not include a return label. Therefore, I am paying for shipping twice. DO NOT EVER ORDER FROM THEM!"


Rating 2/10
1/5
modified review posted

"They blew my email up on Black Friday with all of these deals, so I went to the site and ordered like $140 worth of products the next Saturday. I was waiting for my tracking number but it never came. I knew they must've been busy because of the holidays so I didn't say anything. About 10 business days later I still didn't get a tracking number or my products even though my credit card was charged already. I emailed them and ask about my order. They replied back with shipping guidelines and terms that I already new, and told me to wait. Then they emailed me and said they will process my order now without an explanation on why my order was very late. So I decided that this was too long and ridiculous. I called them and waited 20 minutes to talk to a representative and cancelled my order. I will never order from supplement warehouse again!!!! "

modified review This review was modified by M_inc920 on December 24 2014 01:52:14 PM

Rating 10/10
5/5
modified review posted

"Customer service was exceptional, my shipment came in a day early. Very happy with this website."


Rating 10/10
5/5
modified review posted

"My favorite site to order all my supplements from! Very good service and amazingly dependable! Always on time and never disappoints!"


Rating 10/10
5/5
modified review posted

"Always great pricing and specials. I'll never shop anywhere else for supplements!"


Rating 10/10
5/5
modified review posted

"Placed an order and it was delivered quickly and in great condition. They are easy to work with and have the lowest prices."

modified review This review was modified by eatman3 on December 16 2014 10:45:02 AM

Rating 2/10
1/5
modified review posted

"I order online ALL Of the time from MANY different places and this company is the ONLY one who will cancel your order if you do NOT have the same shipping address as your billing address. Their prices may be the cheapest but so is their service and customer service. WILL NOT BE SHOPPING HERE AGAIN! BEWARE! BEWARE! Unreasonable!"


Rating 2/10
1/5
modified review posted

"The worst company I have ever had to deal with. The customer service representative was very passive aggressive. Four business days after the order they still had not shipped the items. I was also notified at this same time that half of the order was not in stock and would be shipped out when available. This would take 2-3 weeks for these items to be received. I cancelled the entire order and they only refunded a partial amount. I called them and asked where the rest was and they said they were going to refund the rest, but had not gotten around to it yet. Why could they not just refund the full amount at once??? I will never use them again, tried them once and never again."

modified review This review was modified by jakel123 on December 05 2014 10:50:53 AM

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