1/5

posted Jun-09-2009

"You are absolutely incorrect with your reply and your defensive argumentative attitude shows. I called 3 separate times and of the 3 once spoke to a supervisor.

The issue here is that each one of your reps advised me differently on 3 separate occasions with incorrect information. I was advised that since it was a $13.99 HDMI cable that the it was going to be re-shipped immediately since it was not worth waiting days for your inefficient claims process.

If you had just apologized and expedited the shipping which you refused to do, I would not be so disgusted. and asked for my order to be cancelled and refunded.
Your folks have no sense of problem solving or customer skills!
Say as you will, but this is the truth.


*************************************************************
The absolute worst customer service I have ever experienced. Price may be nice but since they could not even handle tracking/sending a simple set of hdmi cables correctly, I would not place any credibility in their other products or services. Complete inability to problem solve. Customer Service Reps are exceptional at making excuses and being rude. "

This review was modified by sha1 on June 12 2009 11:48:03 AM

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1/5

posted Jan-16-2006

"I placed an order with supermediastore.com on Sunday, January 15. I have ordered from this company a few times, and have appreciated the low prices.

Today, January 16, I received an email from Daniel G. (cs2@linkyo.com)requesting that I provide a credit card authorization because my shipping and billing address were not the same. I clicked on the link for the form, which was a .pdf form basically asking me for all my information, including credit card number, again. The email indicated that I was to fax/email this form to the company.

Seeking verification, I contacted the company by telephone. I spoke to Tanya (sp?) and she indicated that company policy required this authorization form for amounts over $150. I told her that I never had a problem with having different shipping and billing addresses because I have both on file with the credit card company. I also mentioned that this was the first time that I ever saw a form like this.

I told her that the form was not a good idea, because faxing it eliminates the ease of online ordering, and emailing the form is not a secure method for sending credit card information. I volunteered to give her verification over the phone, but she said that company policy required the completion of the form. She did try to allay my concerns by saying that I only had to write down the last four numbers of the credit card on the form.

I then asked her how to fill out the information on the .pdf form on the computer without printing it and writing on it directly, and she said she didn't know, and would check. I was placed on hold again, and disconnected at that end.

I called again and was given an answering machine after a short queue. I called again, and left a message with Daniel G, cancelling my order.

I will miss the low prices that supermediastore.com has, but a different policy needs to be in effect to make buying an easy and hassle free process. The whole point of making a purchase online is to avoid the unnecessary hassle of using the telephone, fax machine, or even pen and a piece of paper.

Curtis"

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1/5

posted Nov-25-2002

"BEFORE YOU THINK THIS A GOOD RATING READ ALL..First order placed with them went great,product was good,price was good,shipping was outrageous and obviously a rip off and oviously offsets the low price,which after doing some shopping around, I find the price isn't that great either..Unknwledgable personel,unless you get lucky and talk to the right person,good luck..English not spoken very well by any employee I have ever spoke with..This is america people..Not japan..Learn to speak the launguage better..Anyway..@nd order was slow to ship,product spindles had damage and the next order went the same..Shipping too high,product not packed well and shipping was slow, Ok so I think I'll gcomplain and gie them one more chance , biggest mistae I ever made..Ordered product which was suppose to be in stock..Paid the usual outrageous shipping charge,then a week later ,still no confirmation of shipment..Then I recieve an email that the item will be in stock again in 5 days..So I wait,expecting my merchandise to be shipped only to never recieve a comfirmation of shipment,so I go to check the status of my order at the sellers website and find that the order was cancelled,now here's the really great part..I paid them by pay pal..Here I sit 2 weeks after my payment was made and my pay pal account is still pending for the amount of purchase, Meaning my money is tied up until until it clears back into my pay pal account..3 days later the payent is still pending in my pay pal account and the money is still tied up..Basicly the same thing as being gone..So I call and ask what is going on ..Oh we have them in stock now and can ship,so I ask what about the money for the first payment which is sill pending at pay pal and tied up..They say oh we not charge you yet,but it take 4 day for the purchase to become non-pending and my money showing in the + side of my pay pal account again..I say yeah ok ,so can I just place the order again and you take the payment that still pending,Get this he says,oh no,you must wait for that payment to become not pending and then you can order..Oh well I could on and on abut these folks and the fact that they charge twice as much as some sellers of the same DVD-R's and that are also in California, so I guess that's how they ake a little extra cash and sell items for about the same price aas others that charge far less for shipping from same state as supermediastore..(california)..ANYWAY IT HAS BEEN A NIGHTMARE TO SAY THE LEAST and to think I even considered these olks being my regular supplier of DVD-R disks..I found a nother seller of DVD-R Media in california and they offer the same product for the same price and some slightly lower,even when not on sale and they charge half as much for shipping..SUPPERMEDIA STORE needs to get with the program.."

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1/5

posted May-16-2007

"I have shopped and spent hundreds of dollars at supermediastore.com. They have been exemplary in the past, but something has happened at that company! I placed an order and received an email confirmation. Then nothing...no email, no shipment. When I called them and eventually spoke with Curtis, the supervisor, he said the order had been cancelled because they were out of stock. He also claimed to have sent me an email indicating my order had been cancelled. I asked him for delivery confirmation of that email and he said they don't do that. So, I asked him to resubmit the order and pick up the tab for expedited shipping so I could meet my client's deadline. He wouldn't budge. He said, "Even if it only cost us $1 we wouldn't do it." He was disengaged and had no interest in customer satisfaction. He was like a robot who kept saying, "I regret to inform you we can't pay for expedited shipping because we had due diligence in sending you an email." He was just silent and completely unhelpful. When I asked for his supervisor or manager he told me I had to submit something in writing to Cindy Tsai. When I asked who that was he said it was the treasurer of the company and that she would just refer my letter to him since he's in charge of customer service. When I asked him who the CEO of the company was, he said it was her, Cindy Tsai. I am appalled at the poor customer relations. They have lost all my future business!"

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1/5

posted Apr-29-2008

"I was disappointed, they made claim they had my item when I paid for it, then the very next day they told me they didn't. I hate when businesses claim they have things they don't,.. it cost me time to resolve the issue (they hold on to your money til you contact them) and it ties up my money that I would be using otherwise for a duration.. seems getting a credit BACK on to your card is a much much longer processes then giving it to them. (Of course the processes duration can't be entirely blamed on them, the banks themselves can take thier sweet time posting it too),.. but it's precious time and who started it? Supermediastore."

This review was modified by moadeave on April 29 2008 09:32:11 AM

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1/5

posted Apr-12-2007

"Update 4/22/07: They never refunded my money. They fraudulently advertised free shipping, then charged me $9 for it.

Update: I've already been in contact with your customer service. They told me that my money would be refunded, but then didn't actually do it and ceased contact. They no longer respond to my emails. I even asked if they could refund it with store credit and they would not do that.


I placed an order that advertised free shipping, then I was charged a $9+ shipping fee by debit.

Pretty shady on their part. I guess I should just be grateful they didn't charge me $200."

This review was modified by Suspi on April 22 2007 05:52:03 AM

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1/5

posted Jan-14-2009

"Normally, my business with Supermediastore has been very good. This order has been a problem as for shipping. I order for the Food Mimnistry where I work and buy administrative needs as needed. Now, due to the 1 week delay to send the products I ordered, I now have a main printer down for lack of one of the ink cartridges on this order. Monday I called and they said it will ship out on the day I called. I called 2 days later, and it still was not shipped. After calling two times and emailing two times, the package is still in transit, hopefully to my home address. Order is now 2 weeks late."

This review was modified by Joester on January 21 2009 12:54:33 PM

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1/5

posted Mar-28-2007

"***Update 04/06/2007****
If that is what your records indicate, I'm wondering about your record keeping system. Here's the link to the free shipping for the specific toner cartridges I ordered:
http://www.supermediastore.com/hp-c7115a-toner-cartridge-15a-compatible.html
How is it that this ad indicates free shipping for my cartridges, but you say that my order didn't qualify?
Curtis, allow me to offer a few suggestions...
When you say you check your records, you should really do so.
When you say you will honor free shipping when it is offered, you should most likely follow up.
Third, it's not a wise idea to try and argue with someone who has rated your services bad and the facts to back up their complaints.
Care to offer me something more than nothing?
J.

***Update 04/05/2007****
Promising Free Shipping, then telling me I owe for the shipping is not a "miscalculation", rather a bait-and-switch tactic. I'm a programmer, and I know some about "glitches" Why should I contact the seller to fix a situation whereas they still haven't said they would give me the promised free shipping? Sorry Curtis, you are going to have to do much better than "contact us so that we can rectify it as soon as possible". Ensure the free shipping in a public forum like this, pretty much a personal guarantee that I can refer to, and I will consider your offer.

As like the other people who posted, I was scammed about "Free Shipping." They are still advertising about this offer, but aren't willing to back it up. That's called "bait and switch." I will never recommend this company to anyone else."

This review was modified by MecurioJ on April 20 2007 06:48:46 PM

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1/5

posted Jan-31-2008

"One of the worst customer service websites I have ever experienced. They absolutely do not answer my email requesting a refund for an advertised discount that was not applied to my ink cartridge order. I emailed the web-site's customer service address and the different email address on Paypal and have received no answer. It has been almost a week now."

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1/5

posted Nov-19-2009

"This is the most disappointing purchase that our company has made in recent memory from an online retail store. Our order was placed two weeks ago and for a product that we were supposed to allow 3 to 5 business days to ship, it has yet to be shipped out.

We placed the order with a company fairly close to our own headquarters in the hopes that the item would arrive as quickly as possible to allow us to finish an important project. Due to delays that customer service is unable to explain to us, our project has been held up one week (and counting) already and it looks like we will have to wait until the 3rd week for this item to ship. Considering next week is the Thanksgiving holiday, more delays seem to be on the horizon."

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