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"I've been ordering from SuperMediaStore.com for years for my DVD and CD needs. I've never been disappointed in the Taiyo Yuden discs I purchase through them. Their entire process from ordering to delivery has been hassle free. On a recent order there was a temporary hold put on the order and they emailed me concerning it. I emailed back and within minutes my order was completely processed and sent. I look forward to using them in the years to come. Highly recommended."
"If you want a store that gives ZERO customer service, then this is the one for you!
I have recently moved from NH to CA, and placed an order with SuperMediaStore. Unfortunately I gave the "wrong" billing address (technically I didn't; my bank changed the billing address without telling me).
I received an email telling me that my order was held, and to email them with the correct billing address or to call them. Since I work fulltime within their business hours, my main option was to email them.
I emailed them seven times, once every day that I received their "order on hold" email. They never once replied to my emails.
I had one day where I got out of work early and called them, around 3PM when they should have been open. No answer. I left a message with my correct billing address.
Order still on hold.
I emailed them and told them to cancel, as I needed these supplies immediately and could not wait another 3 days for their system to automatically cancel it.
Next day, order still held. Emailed their special cancellations email address.
Next day, order still held. At this point, I emailed them with a threat of legal action if they didn't cancel it immediately.
Next day, the system automatically cancelled the order, and I received an email telling me that it was cancelled from SuperMediaStore, along with "Thank you for your business."
No, there will be NO business between you and me, Super Media Store.
I highly recommend that if you want an order that will go without any hiccups or might possibly require some sort of assistance, that you order elsewhere. There are sellers on ebay that offer the same exact supplies for about the same price (once you consider shipping costs)."
This review was modified by Shana-chan on April 16 2012 12:58:54 PM
"I will absolutely never purchase another item from SuperMW603631801014ediaStore/Linkyo. I purchased a set of refurbished ink cartridges for my Brother HL-4150CDN Color Printer and the ink cartridges I received were defective, which rendered my color printer useless. If you try to print in color you get streaks along both edges of the paper. Plus, they would not refund me. I lost more than I gained when I purchased from SuperMediaStore."
"Try to reach SuperMedia Store by phone. Go ahead. Give it a try. You will never ever get through to a live human being. They have chosen never to speak with their clients. Personally, I don't like that business model. I want to be able to speak in person with my suppliers.
And yes, they did screw up my order. I tried to call, but they will only deal with their customers on line."
"The worst company I have ever ordered from. The shipment never came. Then they Sent an email that they were sending me a credit back on my card. They short changed me $11.55 on my credit card. Never explained why they didn't send me my product. Never answered any of my emails. Now they even locked me out of my account. "
"Every item I purchased said "IN STOCK" after i pay for my items. My receipt shows where i was charged for every item. Then When the items ship there was an item left out. I sent the company an email requesting information about the missing item. And i get a reply that the item is on back order with no estimated time of arrival. but the company still shows that it is in stock. Beware of this company. Will never do business with them again."
"Black Friday, 11/25/2011, I ordered blank CD's, paper sleeves, and name brand printer ink... I received my order, Tuesday 11/29/2011... Everything I received was as ordered, no surprises... Low Prices... The name brand printer ink arrived with an expiration date of March 2013 . . . . . I’ve ordered many times from this online merchant, never had any problems . . . .I will continue to patronize them."
"I made an order and choose 3 day shipping. However, because of some policy they had to confirm orders when the billing and shipping addresses are different, the order was put on hold. After considerable and unnecessary effort to confirm my order, the hold released. However, as this took a few days to do, the 3 day shipping I ordered would not get the product to arrive on time. They refused to pay the increased shipping to ensure the order arrived by the date I ordered it to arrive."
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This review was modified by 
posted Apr-12-2012 
![Share](javascript:share_rating({"review_body":"If you want a store that gives ZERO customer service, then this is the one for you!<br><br>I have recently moved from NH to CA, and placed an order with SuperMediaStore. Unfortunately I gave the \u0022wrong\u0022 billing address (technically I didn\u0027t; my bank changed the billing address without telling me).<br><br>I received an email telling me that my order was held, and to email them with the correct billing address or to call them. Since I work fulltime within their business hours, my main option was to email them.<br><br>I emailed them seven times, once every day that I received their \u0022order on hold\u0022 email. They never once replied to my emails.<br><br>I had one day where I got out of work early and called them, around 3PM when they should have been open. No answer. I left a message with my correct billing address.<br><br>Order still on hold.<br><br>I emailed them and told them to cancel, as I needed these supplies immediately and could not wait another 3 days for their system to automatically cancel it.<br><br>Next day, order still held. Emailed their special cancellations email address.<br><br>Next day, order still held. At this point, I emailed them with a threat of legal action if they didn\u0027t cancel it immediately.<br><br>Next day, the system automatically cancelled the order, and I received an email telling me that it was cancelled from SuperMediaStore, along with \u0022Thank you for your business.\u0022<br><br>No, there will be NO business between you and me, Super Media Store.<br><br>I highly recommend that if you want an order that will go without any hiccups or might possibly require some sort of assistance, that you order elsewhere. There are sellers on ebay that offer the same exact supplies for about the same price (once you consider shipping costs).","link":"http:\/\/www.resellerratings.com\/store\/Supermediastore\/comment\/1457781#comment1457781","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Supermediastore.jpg","store_name":"SuperMediaStore","username":"Shana-chan","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I will absolutely never purchase another item from SuperMW603631801014ediaStore\/Linkyo. I purchased a set of refurbished ink cartridges for my Brother HL-4150CDN Color Printer and the ink cartridges I received were defective, which rendered my color printer useless. If you try to print in color you get streaks along both edges of the paper. Plus, they would not refund me. I lost more than I gained when I purchased from SuperMediaStore.","link":"http:\/\/www.resellerratings.com\/store\/Supermediastore\/comment\/1446331#comment1446331","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Supermediastore.jpg","store_name":"SuperMediaStore","username":"gmschutte","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Try to reach SuperMedia Store by phone. Go ahead. Give it a try. You will never ever get through to a live human being. They have chosen never to speak with their clients. Personally, I don\u0027t like that business model. I want to be able to speak in person with my suppliers.<br><br>And yes, they did screw up my order. I tried to call, but they will only deal with their customers on line.","link":"http:\/\/www.resellerratings.com\/store\/Supermediastore\/comment\/1391157#comment1391157","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Supermediastore.jpg","store_name":"SuperMediaStore","username":"Brahms","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"The worst company I have ever ordered from. The shipment never came. Then they Sent an email that they were sending me a credit back on my card. They short changed me $11.55 on my credit card. Never explained why they didn\u0027t send me my product. Never answered any of my emails. Now they even locked me out of my account. ","link":"http:\/\/www.resellerratings.com\/store\/Supermediastore\/comment\/1243025#comment1243025","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Supermediastore.jpg","store_name":"SuperMediaStore","username":"daniel321","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Every item I purchased said \u0022IN STOCK\u0022 after i pay for my items. My receipt shows where i was charged for every item. Then When the items ship there was an item left out. I sent the company an email requesting information about the missing item. And i get a reply that the item is on back order with no estimated time of arrival. but the company still shows that it is in stock. Beware of this company. Will never do business with them again.","link":"http:\/\/www.resellerratings.com\/store\/Supermediastore\/comment\/1016023#comment1016023","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Supermediastore.jpg","store_name":"SuperMediaStore","username":"bhef","rating":"1"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I was really pleased with the product selection and the fast shipping time!","link":"http:\/\/www.resellerratings.com\/store\/Supermediastore\/comment\/988971#comment988971","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Supermediastore.jpg","store_name":"SuperMediaStore","username":"RDesignz","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Black Friday, 11\/25\/2011, I ordered blank CD\u0027s, paper sleeves, and name brand printer ink... I received my order, Tuesday 11\/29\/2011... Everything I received was as ordered, no surprises... Low Prices... The name brand printer ink arrived with an expiration date of March 2013 . . . . . I\u2019ve ordered many times from this online merchant, never had any problems . . . .I will continue to patronize them.","link":"http:\/\/www.resellerratings.com\/store\/Supermediastore\/comment\/963369#comment963369","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Supermediastore.jpg","store_name":"SuperMediaStore","username":"Rusting Away FLA","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I have ordered CD Blanks about 3 different times from this company. No problems yet!","link":"http:\/\/www.resellerratings.com\/store\/Supermediastore\/comment\/957103#comment957103","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Supermediastore.jpg","store_name":"SuperMediaStore","username":"BillReyes","rating":"4"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I made an order and choose 3 day shipping. However, because of some policy they had to confirm orders when the billing and shipping addresses are different, the order was put on hold. After considerable and unnecessary effort to confirm my order, the hold released. However, as this took a few days to do, the 3 day shipping I ordered would not get the product to arrive on time. They refused to pay the increased shipping to ensure the order arrived by the date I ordered it to arrive.","link":"http:\/\/www.resellerratings.com\/store\/Supermediastore\/comment\/951025#comment951025","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Supermediastore.jpg","store_name":"SuperMediaStore","username":"518pride","rating":"1"}, "single");){kind=link}
"I've been ordering from SuperMediaStore.com for years for my DVD and CD needs. I've never been disappointed in the Taiyo Yuden discs I purchase through them. Their entire process from ordering to delivery has been hassle free. On a recent order there was a temporary hold put on the order and they emailed me concerning it. I emailed back and within minutes my order was completely processed and sent. I look forward to using them in the years to come. Highly recommended."