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Store Rating and Reviews Supermediastore / Linkyo

Homepage: http://www.supermediastore.com Shop Now at Supermediastore / Linkyo

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Overall Customer Satisfaction Rating  
Six-Month Rating: 9.55 / 10
Six-Month Reviews: 522
Lifetime Reviews: 7233

   


Lifetime Rating: 9.22 / 10
All Stores Avg.: 7.94
8.09 Pricing of Products and Services
8.97 Likelihood of Future Purchases
8.82 Shipping and Packaging
8.33 Customer Service
7.60 Return or Replacement
Show Reviews Read all 7,233 reviews below.
Expand | | |
Visa / Mastercard
American Express
Discover
Money Order
COD
Personal Check
Wire Transfer
UPS Ground
Priority Next Day
Standard Next Day
International
2-3 Day Delivery
Online Ordering
Online Order Tracking
Secure Order Processing
Require User Registration
Guaranteed Security
International Orders
Customer Info. Confidential
Customer Support
RMA Required

mailing address:
629 South 6th Avenue  
La Puente, CA 91746
customer support email:
help@supermediastore.com
phone:
1-626-363-1490
customer support:
1-888-434-1888
business hours (est):
PST. 8:00am - 5:00pm Mon-Fri

FAX: 626-363-0100


Trust and Ethics Policy
 Supermediastore / Linkyo Customer Reviews
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Reviews 1 - 15 of 7279
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Very Satisfied
Reviewer: ericyerkes
Click Here to See the Profile for ericyerkes

2/3/10 7:00 PM
I ordered Lexmark 70 (12A1970)Black Remanufactured  
Inkjet/Ink Cartridge for Lexmark X63, X73, X83  
Inkjet Printers.  
 
I thought I was saving money over the OEM cartridges but ended up wasting money because they don't work! These cartridges produced very bad, illegible copies. I would recommend original printer products from now on.

Very Satisfied
Reviewer: CaptAm
Click Here to See the Profile for CaptAm

2/3/10 1:45 PM
This was my second purchase from Supermediastore. In each case, the order was shipped promptly and the quality was as advertised. I rate my experience with Supermediastore as excellent.  
 
Frank A. Volker

Somewhat Satisfied
Reviewer: frankenstainytr
Click Here to See the Profile for frankenstainytr

1/25/10 10:05 PM
Good stuff, worked out well.

Dissatisfied
Reviewer: c2s
Click Here to See the Profile for c2s

1/25/10 6:20 PM
My order was originally shipped on 01/05/10 on 01/11/10 do to a mistake by UPS my order wasn't delivered and was returned to sender Supermediastore. I called by UPS and supermediastore to find out the trouble and to fix it. UPS admitted the problem and said the shipping fee would be refunded to the shipper (supermediastore). Supermediastore said the would reship the order the day it is received back. I asked for the same order to be cross shipped so I wouldn't have to wait the time for the shipment to be returned but they refused. Why, I couldn't really understand since I never had a chance to do anything to the order. Supermediastore revieved the order back at 10:29AM on 01/15/10. Doing a online chat with Kris from Supermediastore I was assured it would shipped on 01/18/10 But wasn't reshipped back to me until 01/19/10 and I didn't receive it until 01/25/10 3 weeks after I place the order. Cross shipping what I ordered would have made me happy and saved me an extra week of waiting. Or offer a discount for a future order. UPS refunded the shipping fee so the only one out was me having to wait almost a month. If you are in a hurry you may want to order elsewhere.  
 
One plus none of the cases seem to have any damage after 3 trips across the country.

This review was modified by its author, c2s, on 1/25/10 6:25 PM.

Reseller Reply    
Posted by
1/26/10 5:25 PM
Dear Valued Customer,  
We certainly apologize for the delay of your package. Your shipping address was reading as an invalid address and we were working closely with our shipping carrier to try to get this resolved. Unfortunately, the package was returned and we requested a resend of your package in which can take a full day process. We apologize for any inconvenience this may have caused.  
 
Sincerely,  
Supermediastore

Supermediastore / Linkyo
Supermediastore

Very Dissatisfied
Reviewer: fivepoints2
Click Here to See the Profile for fivepoints2

1/22/10 11:24 PM
YOUR RESPONSE IS PATHETIC! IF YOU THINK I'M GOING TO BELIEVE THAT THOSE CONTENTS GOT WET AFTER THE BOX WAS SHIPPED AND CREATED THE MESS IT DID, I HAVE A BROOKLYN BRIDGE I'LL SELL YOU FOR 1.00. YOU HAVE TO PICK IT UP. NEVER IN 50 YEARS OR SINCE THES THINGS WERE USED FOR PACKING HAVE I EVER SEEN THIS NONE THE LESS BEEN TREATED THIS WAY.. YOU CAN SEND SOME ONE TO PICK THEM UP AND BOX THEM, I'M NOT TOUCHING THEM,. YOU ARE PAYING FOR THE COSTS OF RETURN SHIPPING, I CANCELLED MY CREDIT CARD PAYMENT./ DON'T SEND ME ANY GIFTS, I DON'T TRUST YOU I DON'T LIKE THE WAY YOU DO BUSINESS, I HAVE HAD ONE TELEPHONE CALL AND 1 EMAIL, BESIDES THIS NOTIFICATION. YOUR BUSINESS PRACRICE IS ABSURD. IF YOU THINK IAM GOING TO BUY A PAIR OF CHEMICAL RESISTANT GLOVES TO DO THIS YOUR NUTS. SO THIS GET THIS STRAIGHT ANSWER MY EMAILS THAT I HAVE SENT WHICH CONTAIN THE PICTURES OF THE CONTENTS YOU SENT ME THAT IS STORED IN MY GARAGE, THE CHIEF OF POLICE HERE TODAY TOLD ME TO BAG IT ALL AND STORE IT SO IT COULD BE TESTED, AND I TOLD HIM, "I', NOT TOUCHING IT.  
SO NOW LETS SEE IF YOU CAN GET YOUR DUCKS IN A ROW. I'M DONE WITH YOU AS I SAID BEFORE, YOUR TELEPHONE CENTER AND EMAIL DEPT HAVE MY CONTACT INFORMATION. AS WELL AS DOES THE STATE ATTORNEY GENERALS OFFICE, DEPARTMENT OF AGRICULTURE TRADE AND CONSUMER PROTECTION

This review was modified by its author, fivepoints2, on 1/25/10 7:22 PM.

Reseller Reply    
Posted by
1/25/10 3:40 PM
Dear Valued Customer,  
We certainly apologize for any inconvenience. Our company uses Environmental Friendly Packing Material. Our peanuts are made from cornstarch,which is biodegradable. Whenever the packing peanuts are wet, they will start to become sticky before they dissolve. Therefore, weather condition must have caused the package to become wet during transit. We will be sending our shipper carrier to pick up the package. We would be more than happy to send you out a replacement or refund you.  
We will be emailing you a link to better understand our packing material.  
If you have any further questions or concerns, please contact us at 888-434-1888.  
Our main goal is customer satisfaction. However, we never intentionally wanted to make you unsatisfied with our service. This matter was due to weather conditions in which we had no control over. Again, we apologize for your inconvenience.  
 
Sincerely,  
 
Supermediastore.com

Supermediastore / Linkyo
Supermediastore

Very Satisfied
Reviewer: Rom
Click Here to See the Profile for Rom

1/21/10 2:11 PM
I have purchased from SuperMedia Store quite a few times and have always been very happy with their service and the quality of products which I received.

Very Satisfied
Reviewer: josegaldamez
Click Here to See the Profile for josegaldamez

1/21/10 10:27 AM
SuperMediaStore did a great job in getting the package to me quickly and in good condition. I purchased a pack of inkjet cartridges for my Epson R200 printer. This is probably the last batch that I will buy as the printer itself has really degraded over the years. The quality of color prints are not 100%, and the cartridges run out quick even though I hardly use it. Not a problem with SuperMediaStore, but I will eventually move to laser printers since I mostly need B&W prints.

Very Satisfied
Reviewer: hkrotofil
Click Here to See the Profile for hkrotofil

1/6/10 8:36 AM
Fast shipping. Good prices. Thank you.

Very Satisfied
Reviewer: valenebeardall
Click Here to See the Profile for valenebeardall

1/4/10 9:39 AM
I have been using Supermediastore for several years and I have always found them to be prompt with their deliveries. This last time I ordered on-line, their shopping cart seemed to be more user-friendly. I have used customer service and they were easy to work with. I appreciate their store and service. Valene Beardall

Very Satisfied
Reviewer: SherrieAnne
Click Here to See the Profile for SherrieAnne

12/30/09 11:11 PM
I always buy my Taiyo-Yuden media from SuperMediaStore. Fast delivery and almost no coasters.

Very Satisfied
Reviewer: rainmakr
Click Here to See the Profile for rainmakr

12/24/09 12:45 PM
Received what I ordered quickly (less than a week) and at a fair price. What more could I want?

Very Satisfied
Reviewer: HerbV
Click Here to See the Profile for HerbV

12/23/09 4:27 PM
Excellent quality, excellent price, excellent service!

Somewhat Satisfied
Reviewer: dyu1234
Click Here to See the Profile for dyu1234

12/22/09 4:24 PM
Edit: The company made thing right(refunded return shipping for a defective merchandise) after initially handling the situation poorly. But my initial review my still be valid as to the company's policy of not paying for return shipping even for defective merchandise, in this case a re-manufacture toner even though the toner policy states its risk free.

This review was modified by its author, dyu1234, on 12/23/09 12:38 PM.

Reseller Reply    
Posted by
12/23/09 10:29 AM
Thank you for your feed back. We are sorry to hear you have a defective cartridge. We have tried to reach you at the phone number you provided and left a message. Please contact us at 888-434-1888 so we may further assist you in this matter.  
 
Thank you,  
Supermediastore.com

Supermediastore / Linkyo
Supermediastore

Somewhat Satisfied
Reviewer: rob_gr
Click Here to See the Profile for rob_gr

12/22/09 1:02 PM
Tried to order a special earlier, but their system did not recognize my email. I sent an email to customer service, but did not get a reply. No reply on phone call either. Products are reasonably priced and ship promptly when order goes thru. They need a good class on CRM.

Very Satisfied
Reviewer: J_P_K
Click Here to See the Profile for J_P_K

12/22/09 12:04 PM
Excellent products.  
Best prices anywhere.  
Quick shipping...

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