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Shipping not free terrible customer service.
"They said shipping to Canada was free. DHL didn't deliver it, they handed it to Canada Post charged them $17. Canada Post charge me $17. Customer service said it wasn't their problem that I should go after DHL or Canada Post. Never again. Product was also meh. I would send it back if I thought I would get my money back."
Don't be fooled
"My entire order ... Was not what I expected what they described is not what the customer gets...cheaply made jewelry definitely not worth the retail price...or 90% off... I will not order again anyway...#TOOGoodtobetrue"
"Late at night I saw some J hoop diamond earrings for $US 19.99. I knew this was a real bargain, so I hit the button to buy now. Nothing happened so I tried several times , with no luck. I contacted them via email, explaining my situation and the following morning I went on to the website and saw that the earrings, still the special of the day, were suddenly $69.99 USD. A chat box appeared and I explained that I had seen them and tried to buy them for the advertised special of the day price of $19,99. The woman would NOT agree to my buying them at that advertised price, and asked others in the office about it. Then the manager, Aloma came on the chat and after many complaints from me, stated that indeed there HAD BEEN A MISTAKE made by them and they had been advertised for $19.99 very briefly, until the mistake was noticed. (perhaps they had read my e-mail). Incidentally emails are usually answered within two days!!! Aloma refused to sell me the earrings and offered me a $5 coupon.I consider this to have been an unethical practice as mistakes can easily be made but should be honoured."
Horrible shipping - do not shopping there at all cost!
"Ordered earring about 10 days ago, and everyday they would tell me that it will ship the same day. It is supposed to be an one year anniversary gift to my wife. I wind up having to buy it else where. "
Mother´s day screw up gift!!
"A whole month to produce a ring and a pair of earrings for my mother´s day gift. I ask them to find a solution and they treated me like **** and told me that my order was not important as they received a lot of orders. I don´t recommend to buy anything from that store that does not repect delivery times and treats customers like crap. This is an international order so just imagine when I will get my merchandise if I ever receive it. I just hope it is worth the time."
Customer "service" is MIA
"I have placed several orders with SuperJeweler.com and have always been impressed with the speed of their deliveries and the beauty of their jewelry, that is, until my last order. I purchased a $20 ring, nothing major, that subsequently got lost in the mail. I have contacted their customer "service" department on 3 occasions, as well as contacting the shipping company. The shipping company, DHL, told me I need to deal with SuperJeweler even though they basically admitted that they lost the ring "somewhere." SuperJeweler.com ignored one of my communications, and sent 2 emails saying, "we'll get back to you the next business day." They never got back to me. I'm glad it was only a $20 ring, but I will, sadly, never order from them again. You can't STEAL from your customers and then disappear and expect to remain in business."
"I was skeptical in the beginning but ordered a vintage tennis bracelet just to make sure of the quality, etc. I LOVE the bracelet and get MANY compliments on it. I was not charged shipping - I think that's only if you're not in the US. I will order from Super Jeweler again. I can't say anything about the return process since I haven't had to return anything (yet). "
" I ordered 3 items from them,but received only 2 items....$20 coupon off of $50 would not work originally so I added another item (the 3rd) it took a different coupon code but then only charged and sent me the 2 items .....just got off chat, and phone with "Courtney" and she pretty much told me TOO BAD!! .....what a screwed up way to do business ....NEVER AGAIN and I hope this helps others before they make the mistake of using this so called Business...."
"I have ordered 3 items from them,but received only 2 items,most expensive one is missing. I have paid insurance that they promise for immediate replacement no delay,but now they said I have to wait completion by the carrier can take up to 30 days and what expect next. First they made me fill out a Lost Package Form andasked me evidence of tampering,but didn't look like that box was tight for two items,no space for the another. I am trying to contact them by telephone call,but very difficult to catch them always answer machine, never get response. I have sent emails and left messages customer contact and chatting,finally got a response,but still didn't get the answer I asked them replace or refund. I can not trust them anymore. I started reading for social media reviews, could not find good one. I am very anxious about them. I could be waiting for the replacement, if they are honest and responsible,but now I just want my money back."
"Ordered two items from them the same day. One was shipped out two days later and one was finally shipped out a week later. The first one never arrived and it's true, you can't get them by phone nor do they respond to emails and they use DHL for their shipping, a company that you can't reach by phone either. The second item I did receive and wish I hadn't. Don't buy from them. The glitter on my granddaughter s shirt outsparkles the necklace. Take Heed You Get What You Pay For!!!!"
"billeder snyder og der skal både betales extra fragt og told som opkræves 14 dage efter varen er modtaget----svineri af værste skuffe"
"Free delivery is a lie, I still had to pay £45 in customs charges, which I've certainly never done with Amazon or eBay when buying from America. Also it took a long time to ship after being told it would be a few days. I am sending my items straight back for a refund when I pay the extortionate custom fees. I will certainly never use superjeweler again.Liam, weymouth."
"Very disappointed! The pictures of diamond lies ,I bought gorgeous ring but received a tiny metal 10k with white plastic ball ,feeling frustrated ,but unfortunately I cannot do anything, because I'm living overseas :( "
"I thought this company was trust worthy and legit. for Xmas my husband brought me a wedding band to replace the one I had lost. and everything with it was ok no problems so when it came to replace the engagement ring. I thought this company would be good they had beautiful rings at reasonable prices. So for my 8 yr anniversary my husband brought me a white gold sapphire & diamond ring and a pair of diamond earrings. on the ring there was something brown and the earrings where not what he had expected. Against my Husbands advice I returned it in the same package. They received the ring but claimed not to receive the earrings. This was packaged at home and they said the package had not been tampered with. So basically we are out the money on the earrings and that's that.. This is disgusting and repulsive. "
"Although it mentions FREE DELIVERY on the website it's not! You will still need to pay customs, I would've thought that since this this company is popular with celebrities and is worth millions then they would ensure that they pay customs after all FREE DELIVERY, I contacted customer support who were unhelpful and told me I have to pay the customs charge is mentioned so although the ring was £178 and perfect I still had to fork out an extra £60 in customs tax and £30 in cab fare to collect it as Yodel still as shocking as they are lost my ring so I had to go to the depot in a cab to collect it. Worst of all even though the item was a high value, super jeweller failed to pass that message on, so I would've been out of pocket and no ring had it not be found. I think this has taught me a great lesson - Shop local to home! The ring is great no fault there."