Item delivered promptly and in tact. Packing was good.
There seems to be only one salesperson who is often busy. When the phone is answered automatically there is no indication that you have reached the right number. You are simply asked to leave a message and you are not sure whether you have reached the company. Their Email response, however is timely and they DO return calls, albeit a with little more lag than I would like.
After all is said and done you should find them trustworthy and they do try to accommodate and take care of problems efficiently.
The site is well organized, my order was promptly processed and well packed. They are (were) a bit more expensive than main stream suppliers and the reason I ordered from them was that they had the product in stock.
To be perfectly honest we had some difficulties at first because I was not used to their policies regarding return calls and store hours and partly because the product arrived DOA.
However, the final outcome was that everything went very well and was handled promptly and professionally. The camera warrantee repair/replacement was handled in a day rather than the usual week or two.
I have come to trust them and will do business with them again when the occasion arises.
Sigma is a gem of a company who thoroughly vets its retailers
This review was modified by its author, yeahhugo, on
7/2/09 12:42 PM.
