1/5

posted Oct-09-2004

"ordered on the 19th got a SHIPPING confirmation next day, waited 3 weeks , nothing.. emailed to complain to them, found out they have a website that i can check my status order, turned out they cancelled half my order without notifying me, didnt even refund the money back, the other half is pending, out of stock, whatever, didnt even notify me about that either, complained again about this to them, in which case they eventually refunded HALF my money back, which is bull, im tired of dealing with this s*it, "

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1/5

posted Jan-03-2007

"Ordered a single book a month before i would leave for school again. After a confirmation e-mail, heard nothing. CHecked the status after a week and the book was still not shipped out. After two weeks, i checked and it had been back-ordered. NO EMAIL to tell me such. in the meantime, i went and bought it from barnes & noble and 'cancelled' my order via email. Not only did they ignore my cancellation request but they insisted on sending it to me. oh but wait, that was 5 days ago, and you know what, according to the status, its STILL not shipped out.

HORRIBLE company."

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1/5

posted Oct-02-2007

"I pretty much got scammed. I searched for a book under the heading "books." They listed an item with that title and it appeared in the crumb trail as Home>Books. The listing said "brand new- never been read." What they shipped me was a 2 page outline. It had never been read because it was worthless. They said I should have looked closer to the picture. I didn't know you could get 3-D perspectives from a 1" 2-D thumbnail. This seller may sell other items fairly but the listing I responded to is nothing short of a scam and a play on a very successful book."

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1/5

posted Jan-28-2009

"I placed an order for one book a week before classes thinking I would get a head start, but 3 weeks later I have just received the book. This store is HORRIBLE. Do NOT buy from these people. If you read the reviews, you can see that they DO NOT respond to messages through their Amazon merchant account. I sent 4 emails through Amazon over a period of 1 week and NO responses. I don't even think they bother to check! After that, I was so angry I sent an angry email to their online web store email as well as Amazon themselves complaining about this company. FINALLY I received a reply from them stating the generic "wait until the end of the shipping period". Well the book finally arrived 1 day before the final shipping date, and 3 weeks into classes I finally have the book. I HATE this company with a passion. Their Amazon reviews are about an 80%, which is unbelieveable with the service I received. I guess they make it in the market by putting in 8/10 orders and then screwing over the 2/10 orders and hoping they just 'go away'. Pathetic. If I had not received my book, they would have had Hell to pay. They are infuriating and unprofessional, SAVE YOURSELF the headache and do NOT buy from these people. SUPERBOOKDEALS is, in my book, FRAUD and scam artists. I would have rather paid another site 50$ more for a book and had much better service. "

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1/5

posted Jan-28-2005

"Three days after the order I am checking status and it shows that 1 book shipped today. I sent them an e-mail to see if the second book shipped along with it and they sent me an e-mail back to check the website for status in a generic, robotic e-mail. If you need your books for a college course this is definately not the place to order from. 4-14 days of shipping after 3 days of processing.

EDIT:
I received 2 additional replies back regarding the above e-mail I sent to them. One said the whole order shipped the other said they had a computer error and the other book did not ship since it is out of stock. Now I am really confused, did it or did it not ship. I requested they cancel the order if they did not ship the second book. Still waiting to hear back. Definately should have listened to that little voice in my head that said buy from Amazon or Barnes and Noble. I would have had both books already and wouldn't be posting here about my terrible experience. Some times it just doesn't pay to save 20 bucks."

This review was modified by WHipLAsh13 on January 31 2005 05:02:29 AM

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5/5

posted Nov-29-2004

ResellerRatings.com TOP REVIEWER!

"My only complaint is that it took 6 days (4 business days) from placing the order to shipping. Shipping was faster at 5 days (3 business)

I was contacted by email after placing the order and only after placing the order. My book arrived in perfect condition in a timely manner, which is all that matters.

You can track your order on their webpage."

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1/5

posted Oct-07-2004

"Bough two textboooks on 9/25/04. Prices were fairly good for new books, however neither of the books has arrived. According to the tracking numbers provided one of them was "mis-routed" by the shipper and the other was delivered to San Jose. My address is located in Davis, so they must have delivered it to someone else!! Awful seller--I would never buy from them again!"

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1/5

posted Jan-04-2012

"I ordered a book that arrived in a timely fashion, however the return process was a nightmare!! I shipped the book back USPS Priority, with tracking. It was received Dec 19th. They continued to insist they never received the return,evev after I sent them ALL the shipping information. Finally I called customer service @ Barnes and Nobels, and today I finally heard from SuperBookDeals, who have now aknowleged my return!! SURPRISE SURPRISE!!!!! From Dec 19th to Jan 4th!!! I will not use them again!!!
"

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1/5

posted Feb-27-2009

"Same story - I order through Amazon thinking that there would be no risk using them. Wow - did I learn a lesson about these people as well as Amazon.
The listing said 2 days to process and 5 days to ship. The next day I received an email from supperbookdeals via amazon stating that delivery would be 21 business days which is about a month. Supperbookdeals will no respond and Amazon (India) says this it is not their responsibility - they are only responsible to ensure that my money gets to them. LOL - couldn't believe, in fact I don't believe, the amazon Indian rep understood what she was saying. So beware of both companies - I know I'm done with Amazon and certainly this crap store call superbookdeals!"

This review was modified by not_keith on February 27 2009 05:05:35 AM

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1/5

posted Dec-17-2011

"I too have had the same issue as most people with superbookdeals.com. I ordered through the Barnes and Nobles website. I ordered my book on 10/23 and as of today have not received the book. I emailed Barnes and Nobles and was told to contact superbookdeals. I emailed superbookdeals only to be told to go to their website and submit complaint through a different channel. I did that and the same person who advised me to submit complaint on website answered that complaint. Why didn't they just answer my question then instead of having me run in circles. Then I was told it was sent and that it takes 14 busisness days to receive and the method of sending is nontraceable. I emailed them back and advised I ordered late Oct and it is now mid Dec and that was well beyond the 14 days and what were their plans to either refund the money or send the book. Of course, I have not had a response and don't expect one.
I already submitted a feedback survey to Barnes and Nobles and plan to call Barnes and Nobles for a resolution as they are the ones that allow this book seller to sell books on their site. Barnes and Nobles is responsible too.
I recommend to not purchase books through superbookdeals they do not come through on their side of the agreement."

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