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superbookdeals.com

Books & Magazines

Rating 0.8/10 25 reviews
(102 lifetime reviews)

0.8/100 (6-month rating)
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All Customer Reviews (102)

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Rating 2/10 1/5
modified review posted May-22-2012

"I ordered two books at the same time. The shipping was $7.98 for 4-14 business day shipping. I finally received the last book, almost an entire month later. The customer service department there is not in the business of getting your satisfaction, either. After several emails to them, they finally replied once I got the book with a "The order says it has just arrived to you," and completely neglected the order date. Also, the book in question was listed as brand new, which it obviously isn't since it has noticeable wear and damage. They offered me a refund, if I ship it out at my own expense and wait another month or two for the refund. Horrible service."

Rating 2/10 1/5
modified review posted May-07-2012

"Be WARNED! AVOID this Book site. They are anything but SuperBookDeals. Their customer service is the worst nightmare. They do not answer corespondence in a timely fashion. Forget about 24hrs as they claim. And if you need to make an adjustment on your order, forget that too. They advertise on their site that they will answer withing 24hrs, and that is a lie. I had written these bums 3 emails to correct my order, immediately after placing it, and I received a pat email response 48hours later stating that my order was already processed and nothing could be done with my order. This must be a form email, as I received the exact worded email twice. They also advertise an email address for questions, tracking of your order and if any adjustments need to be made to your order. That is a complete farce, as I have stated, I sent the email directly after placing the order to attempt to adjust the order. The response came > 48hrs after I wrote them. I am still waiting for my original order that I placed 4/25/12 and it is 5/7/12. This company is a rip off and will never get another dime from me. Buyers beware!!!!"

Rating 2/10 1/5
modified review posted May-01-2012

"Ordered 20 days ago and no book. I emailed them and directed them to CALL me as I was not going to have Internet access for a few weeks. They ignored this and now a week later I responded to their email that asked me for the same info that I included in the first email.... I am not a happy camper and yes Amazon should shut these guys down."

Rating 2/10 1/5
modified review posted Apr-16-2012

"I have an absolute horror story form these ass-wipes. My wife ordered a photography book for me for my birthday. They use alot of different company names, we bought from "Quality 7" Through amazon, but trust me, these people are the exact same. We got a package, with labels ripped from another package, and taped to the package we got. We recieved two arabic magazines. I tracked down the guy who has a return address posted on the package, and called him. He Sold the book on Half.com. He sold the book two a buyer named "Milde4". to Georgia. Through research, from Georgia, the book went to Egypt, then to our residence. They offered us a "Partial refund", which we said "No, we want the full refund" And were told to send the magazines back. Through the emails it is easy to see that English is not their first language. We need to come together, and shut these guys down. I am continuously looking for more aliases as buyers/sellers. DO NOT BUY FROM:

"Quality 7"
"Superbookdeals"

Or buy from:

"Milde4"

We need a greater list of companies that they use. They use an umbrella company called "Trebronics INC."

http://scienceblogs.com/gregladen/2009/12/trebronics_on_amazon.php

Amazon, Barnes&Noble, Half.com should be ashamed of the lack of policing they do on their vendors."

Rating 2/10 1/5
modified review posted Apr-07-2012

"SuperBookDeals are thieves and villains. They charged $39.90 to ship a box of ten small paperback books. DO NOT PATRONIZE THESE CROOKS."

Rating 2/10 1/5
modified review posted Mar-27-2012

"I ordered a calendar on 3/12/12, received an email that day stating it had shipped, and still have no calendar. I emailed twice last week and received no response until I contacted Barnes and Noble customer service (I ordered from SBD through B&Ns website). Then SBD emailed (like a week after I emailed them) saying it hadn't shipped until the 14th and I had to wait 4-14 days before they would offer a refund or ship another. The Postal Service website says Media Mail (how it was shipped, no tracking number, of COURSE) only takes 2-8 days! What's the hold-up, Super Book Deals? This company SUCKS! I doubt I will ever receive my calendar OR a refund, after reading everyone else's reviews. I will NEVER order from them again...this calendar could've gone to China and back in the amount of time it's been so far. TERRIBLE CUSTOMER SERVICE!"

Rating 2/10 1/5
modified review posted Feb-24-2012

"I live in Australia, I put my order in on 28/1/2012 so I didn't expect the shipping process to start until 31/1/2012 anyway, I thought 14days shipping too "down under" would be long enough, i sent an email on 10/2 and recieved a response saying they would be there around the 20/2, great I thought, uni starts on the 20/2, I'll have them then...not a chance...4 emails sent...no response..I contacted my bank, they said it will take 60-70 days to resolve. Sent another email to Superbookdeals letting them know I had contacted my bank....and WOW recieved an email, please verify your address, my response...if you haven't already sent the books I can't wait 3 more weeks. Another email from them saying it takes 20 business days to ship, well today was 21st business day...still no books!!! I have put a sign up @ my university telling the other 5000 students to not deal with this company!!! "

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Rating 10/10 5/5
modified review posted Feb-20-2012

"I ordered my book through Cheapbooks and I received the book 6 days after ordering. I am please with the response from Superbookdeals. "

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Rating 2/10 1/5
modified review posted Feb-13-2012

"I purchased my book on 1/4/12. This company is thieves....this is ridiculous, never received the book, and they keep saying I've been refunded, no such refund has arrived. I have requested 5 different times. Of course they have no phone number to reach them at. If I had more information I would go to the better business bureau with all information and complaints, but of course they won't give me any. Absolutely terrible, do not order from these rip offs!!!!"

Rating 2/10 1/5
modified review posted Feb-11-2012

"It's been two months since I placed my order and I still haven't received it. They have ignored all my e-mails regarding this issue and they don't provide a number to call"

 
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