1/5

posted Mar-18-2010

"Delivery was "within" the period but don't expect your package until the latter end on the period. When they say 7-15 they mean 14-15. The product they sent was DOA and customer service refused to do an RMA at there expense. I'm done fighting. I just hope I save someone else the pain here. If you're saying to yourself, it is cheaper here and there are only a few bad reviews...may it is worth a shot...don't roll the dice. Pay the extra dollar and goto a better company."

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1/5

posted Mar-03-2010

"I ordered a replacement AC adapter for my Toshiba laptop. The price was too good to be true -- that should have been my first clue.

As others have mentioned in reviews, this company ships directly from China. Their "tracking" page doesn't tell you much of anything, so you just have to wait.

My adapter did show up after about 2 weeks.

It didn't work. It looked like it was new, and the connector looked right, but it didn't power up at all.

I filed a complaint with the company, and they got back within 24 hours to ask me what model my laptop was. I gave them that info. The next day, they e-mailed me to say they'd replace it if I would return the defective unit to China at my expense.

Hmmmm.... what would it cost to send that back to China? Probably more than $13.

OK -- they got me. They got my $. Live and learn. But I still can't figure out what their game is -- manufacturing and shipping that defective charger had to cost too much to be very profitable at $13 per unit. And then dealing with the customer complaint on top of that. Doesn't seem like a worthwhile scam.

Either that, or it was a genuine mistake, and I just happened to get a defective adapter. But assuming the adapter was tested after manufacturing, what could have possibly gone wrong with a well-packaged AC adapter in the time it took to get to me?

I know I won't be doing any more business with this company."

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1/5

posted Apr-16-2010

"I ordered a secutity money belt. It's now been 20 bussiness days and I still haven't got it. They promise delivery within 7-15 days. This is probably a bad scam! Don't buy anything from Suntrekstore!"

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1/5

posted Feb-02-2010

"This merchant accepted my order; I have a printed confirmation. When I did not receive my order in a timely manner, I contacted the merchant and was informed that they cancelled my order because of "inactivity from the customer"! WTF??

I contacted the merchant again and have not received a reply.

My recommendation is to not waste your time with this merchant. If I receive a charge on my credit card bill from this merchant, I will dispute it. "

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2/5

posted Dec-15-2008

ResellerRatings.com TOP REVIEWER!

"I ordered a Li-Ion camera battery from them, the lowest price I found. Shipped from Hong Kong and took about 10 days, par for the course. Everything was fine when it arrived.

But the battery wore out after just about 4 months. It seems they use low quality and/or OLD cells for their batteries. Quite disappointing. I'd advise against buying batteries from them, and ask around on forums for reliable third-party battery sellers, as I have done recently."

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1/5

posted Apr-18-2010

"This is the worst experience with any company, EVER. I buy things all the time online. Anyway, I bought a Universal AC Charger from their store on eBay, and within 1 week the jack broke so my screen would flicker while plugged in, and the wire frayed. I posted a negative feedback. They responded, that if I changed it, they would replace my charge. I thought that was great. They told me I had to change it first. So I did. Usually they responded within minutes. 1 day went by. 1 week went by. 2 weeks went by. 1 month went by. Another month went by. AND ANOTHER MONTH! I sent them messages, and emailed them at least 50 times, with no response.

DO NOT TRUST THIS COMPANY!!!!!!!!

Update: Order no. is 390118282749.

First message:

Dear blackbeltb,

Dear friend
So sorry to see your neutral feedback.
Could you pls tell me the plug size for your laptop firstly?
Then I can know it is problem of the compatibility or the defective.
Once we confirm the problem well,we will offer you a good solution for be sure.
Waiting for your fast respond
Best regards
Ivy

- suntekstore
Answer the question



Universal AC Adapter Charger for Acer Asus Laptop US
Item Id: 390118282749
End time: Dec-13-09 13:15:35 PST
Seller:
suntekstore (74209)
99.6% Positive Feedback
Member since Jan-21-03 in China
Location: guangdong, China

This message was sent while the listing was closed



2nd message: (After I told her my problem)
Dear blackbeltb,

Hello,thanks for your fast respond.
Do you mean the plug size is ok just the connect is loose?
Waiting for your fact confirmation
Best regards
Ivy

- suntekstore

3rd message:

Dear blackbeltb,

hello,so sorry to disturb you.
We will arrange a replacement as your loss
But you need to revise the neutral feedback to a positive one for me,okay?
I am very sincere to help you solve the problem.
Your kindness help will be much appreciated
Have a nice day
Ivy

- suntekstore

4th message: (lol, so much for that...)

Dear blackbeltb,

hello,that is ok certainly,
But you need to revise the feedback firstly.
Since the feedback will not be revised in the short time.
Once you done that,we will arrange the replacement as promised.
We are power ebay seller,we will keep the word,okay?
Best regards
Ivy

- suntekstore

Then I revised the feedback and now it has been months since. (last message sent Feb-18-10)

Thanks,

Ben "

This review was modified by bhylak on April 23 2010 02:35:57 PM

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1/5

posted Feb-03-2010

"very bad experience.
have bought a power adapter and got a broken one.
never get a replacement or money back.

update: actually I have a HUGE email conversation with customer support and they cannot solve that simple problem"

This review was modified by varis on February 10 2010 08:37:59 PM

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1/5

posted Jun-27-2010

"WARNING!! Do not waste your money buying from this store.

My experience in a nutshell. I purchased several goods from this supplier. I was told I will have to pay additional for Registered mail. Now I do not know how Registered mail works in Hong Kong but in my country it gives you a means of checking where the said package is.

After a few weeks of waiting for my parcel, I followed up on the wereabouts of the parcel. After sending several emails, most of which was ignored, I was eventually told some 4 months after the purchase that the warranty is now expired and I cannot be assisted any further! Any further? I had absolutely no help from them whatsoever. What has the warranty on the goods have to do with it not arriving with me. I believe that they never really sent the parcel in the first place and was giving me the run around for several months with no intention of ever supplying me the goods:

Below is a summary of the email war I was fighting with them:Re: Goods not received
From: auction_cs04%suntekstore.com
Sent: 17 November 2009 07:32:15 AM
To: Shaun
Hello,Sorry your purchase has been beyond the warranty period. I am afraid we can't do anything to you now.
===
From: Shaun
To:suntekstore.com;
Subject : RE: Goods not received

Dear sir/madam.
I have placed my order and paid on the 18 May 2009. I have sent several emails, most have been ignored with no reply and i have still not received my goods. I have checked with both the post office as well as the customs. No parcel has arrived in this country for me which means it did not leave Hong Kong.
Please send me my goods or refund me URGENTLY. I have been very patient but shown no respect as a customer. Please let me know what your intentions are.
Are you going to send me replacements or refund me or do you plan to just abandon me as a customer.
Regards.
Shaun.
===

To: Shaun
From: Suntekstore.com
Date: Fri, 13 Nov 2009 14:06:23 -0600
This email is regarding your order CA16120600 .
Due to Gmail technical failure, ...... login to our CRM ticket system to view/submit any of your feedback.
The URL is http://support.suntekstore.com. Your login name is cyclet***%*mail.com, password CA16120***.
We apologize for any inconvenience this may cause.

Yours Sincerely,
Customer Service, Suntekstore.com
Tel: +1 (647) 427-0397
====

Re:Goods not received
Dear HFRJFGJ SFHGH,

Thanks for your purchase. Your order has been shipped from our Hong Kong warehouse on 2009-05-21 using registered mail rather than standard mail.Here is the tracking number: RA907014***HK. The normal delivery time is 5 to 15 business days. Due to variation of postal service in different areas, some
areas may take a little longer.......
Best Regards,
===

From: Shaun (cycle**%*mail.com)
Sent: 10 September 2009
To: SUntek

Hi Windy, I have still not received this package. Can you see from your side.
----

From: Shaun
To: Suntek
Date: Tue, 14 Jul 2009 17:17:22 +0200

Hi Windy, I just got back from the post office, they say that the parcel is not yet in the country...BTW the postal address is correct.
------

From: Shaun
To: Suntek

Dear Sir, I purchased the following items. 260396861271, 220410867407, 220410525210 and 370185947929. I have paid for these items but have still not received them. Can you please let me know when I can expect these to arrive.
Regards Shaun
====

To view ticket details or response the ticket please go to:
http://support.suntekstore.com
Login Email: cycle***%*mail.com
Login Order ID: CA1612***


From: Suntek
Sent: 11 May 2009 10:33:48 AM
To: Shaun

Dear friend,
We could combine shipping.... We could ship to you via registered mail. I am afraid you need to pay more $3.00 for additional shipping,...
Regards,
Windy
===
Congratulations, you've won the following auction:
eBay Auction US Item #220409907002
NB-2LH Battery+Charger for Canon
Price: $5.85
Quantity: 1
Inventory SKU: VX002503562
Date: 5/9/2009

Item #370198219194
3600mAh BATTERY PACK CONTROLLER+CABLE XBOX 360
Price: $6.99
Quantity: 1
Inventory SKU: T000205787
Date: 5/9/2009

Item #220410867407
58 mm UV Filter for Canon lens
Price: $1.00
Quantity: 1
Inventory SKU: V001103116
Date: 5/9/2009

Item #220410220863
USB Retractable sync&charge Cable for Apple iPod
Price: $3.50
Quantity: 1
Inventory SKU: V005505253
Date: 5/9/2009

US Item #220410525210
Silicone Case Cover Xbox 360 Controller
Price: $4.99
Quantity: 1
Inventory SKU: T000105773
Date: 5/9/2009

Item #370185947929
2 Pack 77mm Snap On Lens Cap
Price: $3.88
Quantity: 1
Inventory SKU: T001504323
Date: 5/9/2009

Item #260396861271
77mm MASSA UV Filter for Camera Lens
Price: $6.35
Quantity: 1
Inventory SKU: AE000102290
Date: 5/9/2009"

This review was modified by ZS1RA on July 12 2010 02:32:47 PM

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1/5

posted Mar-22-2010

"Just to make potential customers aware, that is not a fulll refund regarding the damage that has been caused to the camera, Its a full refund for the case only - £2.54. Which does not really 'scratch the surface' when you compare it to the cost of the problem caused to the camera. Despite pictures being sent of both the damage and the defect to the product as requested by Suntekstore. "

This review was modified by mothy34 on March 23 2010 04:32:33 AM

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1/5

posted Feb-19-2010

"Dont buy from them, there is no after sales service, they dont anwser email, shipping takes ages!!
Dont buy here!"

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