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159 reviews ![Facebook share](javascript:share_rating({"link":"http:\/\/www.resellerratings.com\/store\/Sunplay_17","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sunplay_17.jpg","store_name":"Sunplay","store_rating":"9.50","total_reviews":"159"}, "store");)
reply posted May-31-2013 
“Thanks for your feedback. We strive to ship our customers packages as quickly as possible. After a long weekend our staff arrives extra early to make sure all of our orders ship out on time. Unfortunately in your case our promptness in preparing our orders for shipment made it so it wasn't possible to cancel yours since it was already being picked and packaged.
We are sorry for the issue. If the order wasn't already being prepared by our warehouse staff we would have gladly canceled your order.”
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This review was modified by 
![Share](javascript:share_rating({"review_body":"I ordered a variable flow Pentair pump to replace my 15 year old pump that was beginning to make a loud, whirring noise. I wasn't exactly sure on some things, so I talked to their customer service and got exactly what I needed. Plus, they shipped it within 24 hours, so everything worked out great!","link":"http:\/\/www.resellerratings.com\/store\/Sunplay_17\/review\/2646795#comment2646795","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sunplay_17.jpg","store_name":"Sunplay","username":"texasranger","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great! Fast Shipping, Great Product Selection, Good Prices!","link":"http:\/\/www.resellerratings.com\/store\/Sunplay_17\/review\/2302123#comment2302123","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sunplay_17.jpg","store_name":"Sunplay","username":"FD346","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Good price and items arrived when they were supposed to.","link":"http:\/\/www.resellerratings.com\/store\/Sunplay_17\/review\/2246727#comment2246727","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sunplay_17.jpg","store_name":"Sunplay","username":"nigel_alveston","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"I found the people at Sunplay to be helpful, knowledgeable and very responsible. There was a mis-ship on my order and the way they handled it has made me a permanent customer. A lot of on line merchants could take a lesson from SunPlay.","link":"http:\/\/www.resellerratings.com\/store\/Sunplay_17\/review\/2241931#comment2241931","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sunplay_17.jpg","store_name":"Sunplay","username":"ptecol","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Simple ordering process & great prices!","link":"http:\/\/www.resellerratings.com\/store\/Sunplay_17\/review\/2241431#comment2241431","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sunplay_17.jpg","store_name":"Sunplay","username":"jpblackmon","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"They had the best products at the best price","link":"http:\/\/www.resellerratings.com\/store\/Sunplay_17\/review\/2240707#comment2240707","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sunplay_17.jpg","store_name":"Sunplay","username":"novaslayer1","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"10 out of 10. Quick service, great price and great quality.","link":"http:\/\/www.resellerratings.com\/store\/Sunplay_17\/review\/2234235#comment2234235","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sunplay_17.jpg","store_name":"Sunplay","username":"ouresterohome","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Buying my pool heater from Sunplay.com was a great experience! They were the first ones to come up in Google search for the heater model I was looking for and they had the lowest price, even after needlessly checking a dozen or sites. Shipping was fast and reliable too! Great place to buy pool parts. I will definitely shop there again!","link":"http:\/\/www.resellerratings.com\/store\/Sunplay_17\/review\/2229295#comment2229295","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sunplay_17.jpg","store_name":"Sunplay","username":"PapaGeorgio","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very fast and the product was exactly what I ordered. Good Job","link":"http:\/\/www.resellerratings.com\/store\/Sunplay_17\/review\/2223921#comment2223921","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sunplay_17.jpg","store_name":"Sunplay","username":"nhtjp","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Very smooth\/fast transaction!!! I\u0027ll be back!","link":"http:\/\/www.resellerratings.com\/store\/Sunplay_17\/review\/2210249#comment2210249","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sunplay_17.jpg","store_name":"Sunplay","username":"magerhart","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Telephone support to verifiy item in stock. Best price on item. Ordered online. 3 days delivered. Will done business with this company again.","link":"http:\/\/www.resellerratings.com\/store\/Sunplay_17\/review\/2183299#comment2183299","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sunplay_17.jpg","store_name":"Sunplay","username":"teecajun","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"easily found items that i wanted at a good price, good selection so i wasn\u0027t stuck with just one choice, arrived quickly and in good shape. Am happy with the service and already plan to buy some other items.","link":"http:\/\/www.resellerratings.com\/store\/Sunplay_17\/review\/2148369#comment2148369","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sunplay_17.jpg","store_name":"Sunplay","username":"eyakisoba","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Got what I needed quickly and when I needed to return a portion of my order it was fast and easy!","link":"http:\/\/www.resellerratings.com\/store\/Sunplay_17\/review\/2145365#comment2145365","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sunplay_17.jpg","store_name":"Sunplay","username":"rkramer12","rating":"5"}, "single");){kind=link}
![Share](javascript:share_rating({"review_body":"Great Service, my go to site for all my pool needs!","link":"http:\/\/www.resellerratings.com\/store\/Sunplay_17\/review\/2145023#comment2145023","store_thumb":"http:\/\/www.resellerratings.com\/store\/thumbnail\/Sunplay_17.jpg","store_name":"Sunplay","username":"chanson512","rating":"5"}, "single");){kind=link}
"I ordered a $480.00 Pentair 5G color changing pool light in error on Sunday during the Memorial weekend. I found out Monday (Memorial Day) that my pool light niche was too small for the pool light that I ordered. I had to wait until Tuesday to cancel my order.
I called Sunplay Tuesday at 8 o'clock sharp, that's when they open, and they told me that it was not possible to cancel my order because it was in process. I logged into my account, even after I was told that I couldn't cancel and my order wasn't even in their system. I find it hard to believe that they can't intercept an order nine hours before it was picked up by FedEx. Now I have to apply for an RMA to return the pool light and pay for shipping.
Buyer beware and don't make the mistake I made. Not a happy camper...trust me...
"