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RatingsRating
Full Rating Profile
    • Address: 1278 S. 1200 W.
    • Contact: info@sunplay.com
    • Phone: 877-865-2493
    • Customer Support: 877-865-2493
    • Business Hours: Mon-Fri 8 AM- 5PM Mountain Time
    • Fax: n/a

    Payment options

    • checkmark icon Visa / Mastercard
    • checkmark icon American Express
    • checkmark icon Discover
    • option not available Money Order
    • option not available COD
    • option not available Check
    • option not available Wire Transfer

    Shipping options

    • option not available UPS Ground
    • option not available Priority Next Day
    • option not available Standard Next Day
    • option not available International
    • option not available 2-3 Day Delivery

    Online Ordering

    • checkmark icon Online Ordering
    • checkmark icon Online Ordering Tracking
    • checkmark icon Secure Order Processing
    • option not available Require User Registration
    • option not available Guaranteed Security

    Other

    • option not available International Order
    • checkmark icon Customer Info. Confidential
    • checkmark icon Customer Support
    • checkmark icon RMA Required
  • Review History & Profile See full Rating history

    Product & services pricing Rating 2.50/10 2.50/10
    Chance of future purchase: 0.00/10
    Shipping & packaging: 0.00/10
    Customer service: 0.00/10
    Return/Replacement policy: 0.00/10

162 Customer Reviews

Rating 2/10
1/5
modified review posted

"I ordered a ray pack heater for a propane hook up. After receiving it we noticed it was for gas hook up only. Sun play said it was our mistake and said the best solution was to order a conversion kit from gas to propane. Fine! We pay 200$ and the ordering process began, we have been misled, lied to, given the wrong ups tracking number, and still do not have the part! A month is approaching for a promised overnight order.

At this point, Breagor, has been very apologetic and reassures us that he can order the part from another "horizon" distributor. I think we have been scammed. PleAse do your homework and don't believe this company as they are limited to resourceful suppliers.
"

modified review This review was modified by Deannasmith on June 16 2014 04:59:40 PM


Rating 10/10
5/5
modified review posted

"Great service and great prices my GO TO place for all my pool needs!"

modified review This review was modified by sb1970 on November 28 2013 08:50:52 AM

Rating 2/10
1/5
modified review posted

"I got pool cleaner, and they post on website $200 rebate,
later on they do not except rebate anymore, this company lie customers, stay away from this company, I did waste my time and money, not worth.
"

modified review This review was modified by golab02 on November 06 2013 05:45:05 AM

Rating 4/10
2/5
modified review posted

"I ordered a $480.00 Pentair 5G color changing pool light in error on Sunday during the Memorial weekend. I found out Monday (Memorial Day) that my pool light niche was too small for the pool light that I ordered. I had to wait until Tuesday to cancel my order.
I called Sunplay Tuesday at 8 o'clock sharp, that's when they open, and they told me that it was not possible to cancel my order because it was in process. I logged into my account, even after I was told that I couldn't cancel and my order wasn't even in their system. I find it hard to believe that they can't intercept an order nine hours before it was picked up by FedEx. Now I have to apply for an RMA to return the pool light and pay for shipping.
Buyer beware and don't make the mistake I made. Not a happy camper...trust me...
"


Rating 10/10
5/5
modified review posted

"I ordered a variable flow Pentair pump to replace my 15 year old pump that was beginning to make a loud, whirring noise. I wasn't exactly sure on some things, so I talked to their customer service and got exactly what I needed. Plus, they shipped it within 24 hours, so everything worked out great!"


Rating 10/10
5/5
modified review posted

"Great! Fast Shipping, Great Product Selection, Good Prices!"


Rating 10/10
5/5
modified review posted

"Good price and items arrived when they were supposed to."


Rating 10/10
5/5
modified review posted

"I found the people at Sunplay to be helpful, knowledgeable and very responsible. There was a mis-ship on my order and the way they handled it has made me a permanent customer. A lot of on line merchants could take a lesson from SunPlay."


Rating 10/10
5/5
modified review posted

"Simple ordering process & great prices!"


Rating 10/10
5/5
modified review posted

"They had the best products at the best price"


Rating 10/10
5/5
modified review posted

"10 out of 10. Quick service, great price and great quality."


Rating 10/10
5/5
modified review posted

"Buying my pool heater from Sunplay.com was a great experience! They were the first ones to come up in Google search for the heater model I was looking for and they had the lowest price, even after needlessly checking a dozen or sites. Shipping was fast and reliable too! Great place to buy pool parts. I will definitely shop there again!"


Rating 10/10
5/5
modified review posted

"Very fast and the product was exactly what I ordered. Good Job"


Rating 10/10
5/5
modified review posted

"Very smooth/fast transaction!!! I'll be back!"


Rating 10/10
5/5
modified review posted

"Telephone support to verifiy item in stock. Best price on item. Ordered online. 3 days delivered. Will done business with this company again."

modified review This review was modified by teecajun on December 19 2012 03:26:37 PM

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